TROUBLESHOOTING
1. My device can’t find any new Bluetooth® devices
a) Make sure the SoundJet has entered pairing mode.
b) Ensure the SoundJet is within the effective working range (10m)
2. Bluetooth® devices cannot pair
a) Make sure your device allows new Bluetooth® connections.
b) Make sure the pairing password entered is ’0000'. If you are using
a Bluetooth® transmitter device, please ensure the responding
password of your Bluetooth transmitter supports the ‘0000’ code.
3. My SoundJet does not play music or answer calls when it is
connected to a Bluetooth® device
a) Make sure your Bluetooth® device supports A2DP and HSF profile
b) Ensure your Bluetooth® enabled device is within the effective
working range.
4. When paired with my computer, Windows asks for a new
driver. Can you supply?
Sorry, we do not supply drivers. Please visit your PC manufacturer's
website for the latest driver updates.
5. Is the SoundJet waterproof?
No, the SoundJet is only water resistant. It has a level 6 water
ingression rating that means it can sustain high pressure water jets
for 30 minutes. It cannot be fully submerged in water.
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