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Troubleshooting Guide

Model 481 BA (D-20) 6-Channel Intercom System

Introduction

The Model 481 is a 6-channel intercom system that is typically used to provide communication between store
counters and pump islands in self-service gas stations, convenience stores and truck stops.

3

Intracom D-20

VOLUME

OFF   ON

SP-206A

Problem Isolation Procedure

Use the troubleshooting table on the following pages to help isolate the problem:

1. Start at the top of the table and work down to the bottom.

2. For each symptom listed, determine if it applies to the situation.

3. If a symptom does apply, check (

ü

) the box adjacent to the symptom.

4. Read across the table to the possible causes and corrections listed in the middle and right columns.

5. Investigate these possible causes and implement the corrections. Possible causes are listed in the order in which

they are most likely to occur.

If none of the possible causes and corrections applies to the situation, call 3M Media InTouch and review the
"checked" symptoms with the technical support staff.

Summary of Contents for 478DA (D-15)

Page 1: ...te the problem 1 Start at the top of the table and work down to the bottom 2 For each symptom listed determine if it applies to the situation 3 If a symptom does apply check ü the box adjacent to the symptom 4 Read across the table to the possible causes and corrections listed in the middle and right columns 5 Investigate these possible causes and implement the corrections Possible causes are list...

Page 2: ...nd noise and reconnects optional music message source to the external speaker when unit is not in use The system automatically exits the standby mode with vehicle detection or when the Touch Talk switch is pressed 4 Touch Talk Switch Controls talk listen communications Operator touches switch to talk and cancel alert tone Operator releases switch to listen 5 Indicator Lights Red indicates TALK mod...

Page 3: ...or Light green is ON Defective menu speaker menu mic or wiring Check and replace menu speaker menu mic or wiring Defective analog board Check and replace analog board Inbound audio distorted Defective menu speaker menu mic or wiring Check and replace menu speaker menu mic or wiring Defective analog board Check and replace analog board No outbound audio Power Indicator Light green is OFF No AC powe...

Page 4: ...o low Check and or increase the Alert volume control setting on bottom of unit Defective analog board Check and replace analog board With car on loop VEHICLE Indicator Light yellow is OFF and vehicle detection tone does not sound Defective logic or analog board Check and replace logic or analog board Outbound audio distorted Defective analog board Check and replace analog board Defective internal ...

Page 5: ...e the problem 1 Start at the top of the table and work down to the bottom 2 For each symptom listed determine if it applies to the situation 3 If a symptom does apply check ü the box adjacent to the symptom 4 Read across the table to the possible causes and corrections listed in the middle and right columns 5 Investigate these possible causes and implement the corrections Possible causes are liste...

Page 6: ...s 1 6 These switches control talk listen communication for numbered channels Operator touches switch to talk and releases switch to listen 5 Indicator Lights Red indicates TALK mode Green indicates LISTEN mode Yellow steady indicates channel on HOLD Yellow flashing indicates incoming call WAITING 6 Hold Switch Places selected channel in HOLD mode 7 All Call Switch Controls conversation with all ch...

Page 7: ...r analog board Inbound audio distorted Defective speaker mic or analog board Check and replace speaker mic or analog board No outbound audio Power Indicator Light green is ON TALK Indicator Light red is OFF when TALK SWITCH is pressed Defective logic board or touch pad Check and replace logic board or touch pad No outbound audio Power Indicator Light green is ON TALK Indicator Light red is ON when...

Page 8: ...ode when STANDBY Switch is pressed Defective logic board Check and replace logic board Unit will not come out of standby mode Defective logic board Check and replace logic board Outbound audio distorted Defective analog board Check and replace analog board Defective internal microphone Replace microphone Defective outside speaker Replace speaker 3M Media InTouch 3M Center Building 551 1E 02 St Pau...

Page 9: ...t at the top of the table and work down to the bottom 2 For each symptom listed determine if it applies to the situation 3 If a symptom does apply check ü the box adjacent to the symptom 4 Read across the table to the possible causes and corrections listed in the middle and right columns 5 Investigate these possible causes and implement the corrections Possible causes are listed in the order in wh...

Page 10: ...ate pickup of undesired background noise when unit is not in use Touching either the Channel A or Channel B Talk Switch releases STANDBY mode Vehicle Detection automatically places the system into the Channel A listen mode 5 Indicator Lights same for Channel A and Channel B Red indicates TALK mode Green indicates LISTEN mode Yellow indicates vehicle presence when used with 3M SODAR or magnetic loo...

Page 11: ...or Light green is ON Defective menu speaker menu mic or wiring Check and replace menu speaker menu mic or wiring Defective analog board Check and replace analog board Inbound audio distorted Defective menu speaker menu mic or wiring Check and replace menu speaker menu mic or wiring Defective analog board Check and replace analog board No outbound audio Power Indicator Light green is OFF No AC powe...

Page 12: ...ain signal too low Adjust R6 to increase signal level Defective analog board Check and replace analog board With car on loop VEHICLE Indicator Light yellow is OFF and vehicle detection tone does not sound Defective logic or analog board Check and replace logic or analog board Outbound audio distorted Defective analog board Check and replace analog board Defective internal microphone Replace microp...

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