3Com VCX V7000 Installation Manual Download | Manualshive

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NSTALLATION

G

UIDELINES

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One or two IBM X346 servers running the IP Messaging services
configuration. The number of servers depends on whether the
branch offices are configured with IP Messaging services or obtain
that service from the regional office.

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One IBM X346 server running the Authentication and Directory
Server configuration

■

One IBM X346 server running the Call Records Server configuration

The other regional office:

■

Has the same configuration as above except that it does not
contain a Call Records Server

■

Uses the Call Records Server running on the configuration above

Each branch office can operate with an IBM X306m server, a 3Com
V6000 (Analog) Integrated Branch server, or a V6100 (Digital)
Integrated Branch server.

■

The IBM X306m server can run either the IP Telephony and IP
Messaging configuration, or the IP Telephony configuration.

The IP Telephony and IP Messaging configuration enables each
branch office to have its own IP Messaging service (referred to as

local

messaging).

The IP Telephony configuration requires that each branch office
obtain IP Messaging services from the regional office (referred to as

global

messaging).

■

The 3Com V6000 (Analog) or V6100 (Digital) Integrated Branch
server runs the IP Telephony and IP Messaging configuration which
enables local IP Messaging service.

VCX software version 7.1 (and higher) supports Global Voicemail
Integration. Global Voicemail Integration links regional and branch office
IP Messaging servers through a universal mailbox directory on a special IP
Messaging server called the Global Voicemail Central Server (GVCS).
When enabled, Global Voicemail Integration allows a user to send, reply
to, and forward voicemail messages to any other mailbox in the system.
The GVCS does not carry IP Messaging traffic; it acts as a coordinator that
monitors mailbox activity (mailbox creation, modification, and deletion)
on each IP Messaging server in the system. For example, when a voice
mailbox is created on a branch office, the GVCS updates its global
directory and notifies all the other offices to update their local directories.

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Summary of Contents for VCX V7000

Page 1: ...http www 3com com Part Number 900 0376 01 AC Published November 2006 VCX Installation Guide VCX V7000 IP Telephony Solution System Release 7 1 ...

Page 2: ...01 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 November 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or de...

Page 3: ...tware Configurations 17 Hardware Configurations 18 Single Site Configurations 19 Multi Site Configurations 19 Network Interface Configuration 21 Tools 22 Serial Cables 22 Terminal Emulation Program 22 Host Names 23 License Keys 24 Obtaining a LicenseKey File 24 Installing a License File 24 Backing Up License Files 25 Gathering Site Information 26 Using DNS 26 ...

Page 4: ...Scripts 60 Post Installation Steps 117 3 INSTALLING AN IP TELEPHONY SERVER Definition 119 Where Used 119 Sample Configuration Scripts 119 4 INSTALLING AN IP MESSAGING SERVER Definition 165 Where Used 165 Sample Configuration Scripts 166 Post Installation Steps 207 5 INSTALLING A CALL PROCESSING SERVER Definition 219 Where Used 219 Sample Configuration Scripts 219 6 INSTALLING A CALL RECORDS SERVER...

Page 5: ... Telephone Installation 286 3Com 3101 Basic Telephone 286 3Com 2101 Basic Telephone 289 3Com 3102 Business Telephone 291 3Com 2102 Business Telephone 293 3Com 3103 Manager Telephone 296 Software Application Installation 299 3Com Complement Attendant Software 299 3Com Call Detail Reporting 299 Attendant Console Installation 300 3Com 3105 Attendant Console 300 Configuring the 3105 Attendant Console ...

Page 6: ...Voice VLAN Configuration 328 Fail Over Call Route Point Configuration 329 Completing the Configuration 330 Activating Option 184 331 Manually Configuring a Telephone 332 B AUTOMATED BRANCH OFFICE INSTALLATION Overview 333 Preparation Steps 333 Configuration Files 334 Creating VCX Server Configuration Files 334 Creating Media Gateway Configuration Files 349 ISC Server 386 Configuration File 386 Sam...

Page 7: ...e 441 Replacing an IP Telephony and Messaging Disk 441 Replacing a Call Processing Server Disk 441 Replacing an IP Messaging Disk 444 Replacing an Authentication and Directory Server Disk 449 Replacing a Call Records Server Disk 458 Replacing a Disk Branch Office 460 Replacing a Disk on an IP Telephony and Messaging Server 460 Replacing a Disk on an IP Telephony Server 465 D SPECIFICATIONS 3Com 31...

Page 8: ...PRODUCTS Register Your Product to Gain Service Benefits 475 Solve Problems Online 475 Purchase Extended Warranty and Professional Services 476 Access Software Downloads 476 Contact Us 476 Telephone Technical Support and Repair 477 INDEX ...

Page 9: ...logy Linux operating systems Oracle databases networks and system administrator privileges Release notes are issued with some products If the information in the release notes differs from the information in this guide follow the instructions in the release notes Conventions This guide may contain notice text and screen capture conventions Notices Table 1 lists notice icons used in this guide Table...

Page 10: ...ou must enter the command exactly as shown and then press Return or Enter Commands appear in bold Example To remove the IP address enter the following command SETDefault 0 IP NETaddr 0 0 0 0 The words enter and type When you see the word enter in this guide you must type something and then press Return or Enter Do not press Return or Enter when an instruction simply says type Keyboard key names If...

Page 11: ...X Manager s Telephone Guide VCX Feature Codes for Analog Telephones Quick Reference Guide VCX Security Guide The following documents are a part of the IP Messaging Module IP Messaging Module Quick Reference Guide 3Com Native Interface IP Messaging Module User Guide 3Com Native Interface IP Messaging Module Quick Reference Guide Traditional Interface IP Messaging Module User Guide Traditional Inter...

Page 12: ...llation Guide Version 4 8 Analog Gateways V7111 Analog Fast Track Installation Guide Version 4 8 V7111 Analog User Guide Version 4 8 V6000 Analog Fast Track Installation Guide Version 4 8 V6000 Analog User Guide Version 4 8 Your Comments Your suggestions are important to us because we want to make our documentation more useful to you Please send e mail comments about this guide or any of the 3Com ...

Page 13: ...Your Comments 13 Example VCX Installation Guide Part Number 900 0376 01 Rev AA Page 25 Please address all questions regarding the 3Com software and hardware to your authorized 3Com representative ...

Page 14: ...14 ABOUT THIS GUIDE ...

Page 15: ...sive standards based IP telephony for large enterprises This chapter provides an overview of and pre installation guidelines for the VCX V7000 Networked Telephony Systems Configuration Overview Software Configurations Hardware Configurations Tools License Keys Gathering Site Information Worksheets Host Names ...

Page 16: ...figuration databases SIP enabled endpoints include VCX telephones and gateways which provide user access to the Public Switched Telephone Network PSTN VCX system components can be installed in different configurations according to the features required and the number of subscribers that must be supported The system configuration determines the tasks you must perform to enable communication between...

Page 17: ...ossible routes for a given call The translation function manipulates the access number as a call propagates through the system Accounting Service Sends exports and manages CDRs SIP Phone Downloader Loads an application image on to a 3Com phone which enables SIP support on the phone Common Agent Connects VCX software components such as the Call Processor Authentication and Directory Service and so ...

Page 18: ...type of servers you need contact your Voice Authorized 3Com Representative This section briefly describes the basic hardware configurations that support VCX systems Because VCX system software can be installed in a wide variety of hardware configurations you must understand how your VCX system has been installed before you configure its components Table 3 Software Configurations Standard Software ...

Page 19: ...Call Records Service is enabled on the primary server only For smaller sites this configuration could also be set up on two IBM X306m supports 500 users Two Pair of Servers This configuration provides support for 5 000 users Two IBM X306m servers run the IP Telephony software configuration The Call Records Service is enabled on the primary server only Two IBM X346 servers run the IP Messaging conf...

Page 20: ...e its own IP Messaging service referred to as local messaging The IP Telephony configuration requires that each branch office obtain IP Messaging services from the regional office referred to as global messaging The 3Com V6000 Analog or V6100 Digital Integrated Branch server runs the IP Telephony and IP Messaging configuration which enables local IP Messaging service VCX software version 7 1 and h...

Page 21: ... of setup diverts the stream of voice traffic and improves the IP Messaging server performance Clients should be located on the subnet with both management servers or have a minimum of 200 Mbps IP backbone on a dual subnet network configuration See the IP Messaging Operations and System Administration Guide for details Network Interface Configuration VCX systems require that each server in a regio...

Page 22: ... Digital servers comes with the server One end connects to the serial port marked 1010 on the connection module located in the middle lower portion of the front panel CAUTION Insert and remove the cable connector very gently when attaching the cable to the V6000 front panel The connector is fragile and breaks easily Terminal Emulation Program To configure a VCX server you must run a terminal emula...

Page 23: ...e Maximum Length 11 characters Allowed Characters Lower case letters hyphens and numbers Restrictions A host name must contain at least one alphabetic character The first and last character in a host name cannot be a hyphen or a period Periods are allowed only to separate the fields in a fully qualified domain name Examples a 5 is a valid unqualified host name but a and 5 are not 5 is not a valid ...

Page 24: ... server log in as root and enter this command vcx showmachineid The command returns a value similar to the following SNAm Fro7 vrJa YKhH H8az db7Q Request a license from your 3Com Voice Authorized Reseller who will supply the license key that corresponds to the machine ID For the sample machine id shown above the license key filename would be SNAm Fro7 vrJa YKhH H8az db7Q activation key Save the l...

Page 25: ...hat users save copies of their license key files in a separate safe location If any VCX server experiences a disk failure or any other problem that requires the VCX software to be reinstalled the license key file will be available during that process Keeping Your License Key Valid VCX software license keys are generated based on the machineid of the logical partition for System i or the server for...

Page 26: ...he VCX system Two Servers You must dedicate four IP addresses one for each NIC 2 per server Four Servers You must dedicate eight IP addresses one for each NIC 2 per server Gateways You must also dedicate IP addresses for use by the gateways Each analog gateway requires one IP address There are two types of analog gateways FXS gateways connect to analog telephones and fax machines FX0 gateways conn...

Page 27: ...our VCX system easier you may want to have the necessary information in front of you before you begin to install and configure any server Use Table 5 for single sites or small regional offices running the IP Telephony and Messaging Server Use the following worksheets for larger regional offices Call Records Server Table 6 Call Processing Table 7 Authentication Directory Table 8 IP Telephony Table ...

Page 28: ...figuration Print one worksheet for each pair Not every field is required Space is alloted for all fields regardless Table 5 Worksheet for Single Sites or Small Regional Offices Configuration Parameter Value for Your Site Configuration Type circle one Single Pair Two Pairs Primary Server Host Name see Host Names on page 23 for more information Site ID Site Description System Configuration circle on...

Page 29: ...Messaging IP Address eth0 Subnetwork Mask Default Gateway IP Addresses IP Address eth1 Subnetwork Mask Default Gateway IP Addresses DNS and Time Zone Parameters Primary DNS Server IP Address Secondary DNS Server IP Address Tertiary DNS Server IP Address DNS Search Path Primary NTP Server IP Address Secondary NTP Server IP Address Continent Country Time Zone Table 5 Worksheet for Single Sites or Sm...

Page 30: ...fault Dialing Domain 1 1 1 1 Primary Media Gateway Secondary Media Gateway Additional System Parameters Password for the root Account Password for the Oracle Account Password for the tomcat Account Password for the cworks Account Password for the vcx Account Password for the app Account UPS Parameters Will multiple UPS s power this server Yes No Is this server the master Yes No If no IP address of...

Page 31: ... IP address User name for sftp to Archival Server Password for sftp to Archival Server Archival Server directory Enable data backup server for IPMS Yes No Backup Server IP address User name for sftp to Backup Server Password for sftp to Backup Server Backup Server Directory Enable VCX subscriber bulk import Yes No User name to use when accessing the Auth Dir Server Password to use when accessing t...

Page 32: ...ditional Trap Destination IP Address Write Community String Read Community String Enable management station authentication Yes No Authorized Management Station 1 IP Address Netmask Authorized Management Station 2 IP Address Netmask Authorized Management Station 3 IP Address Netmask Authorized Management Station 4 IP Address Netmask Table 5 Worksheet for Single Sites or Small Regional Offices conti...

Page 33: ...33 Regional Office with Mulitple Servers Each worksheet is for a specific server type Call Records Server Table 6 Call Processing Table 7 Authentication Directory Table 8 IP Telephony Table 9 IP Messaging Table 10 ...

Page 34: ...way IP Addresses IP Address eth1 Subnetwork Mask Default Gateway IP Addresses DNS and Time Zone Parameters Primary DNS Server IP Address Secondary DNS Server IP Address Tertiary DNS Server IP Address DNS Search Path Primary NTP Server IP Address Secondary NTP Server IP Address Continent Country Time Zone Additional System Parameters Password for the root Account Password for the Oracle Account Pas...

Page 35: ...UPS Low Battery Threshold Additional Common Agent Parameters Trap Destination IP Address Trap Community String Additional Trap Destination IP Address Write Community String Read Community String Enable management station authentication Yes No Authorized Management Station 1 IP Address Netmask Authorized Management Station 2 IP Address Netmask Authorized Management Station 3 IP Address Netmask Auth...

Page 36: ... IP Address eth0 Subnetwork Mask Default Gateway IP Addresses IP Address eth1 Subnetwork Mask Default Gateway IP Addresses Secondary Server Host Name see Host Names on page 23 for more information Site ID Site Description IP Address eth0 Subnetwork Mask Default Gateway IP Addresses IP Address eth1 Subnetwork Mask Default Gateway IP Addresses DNS and Time Zone Parameters Primary DNS Server IP Addre...

Page 37: ... Adhoc service Yes No Default Dialing Domain 1 1 1 1 Primary Media Gateway Secondary Media Gateway Additional System Parameters Password for the root Account Password for the Oracle Account Password for the tomcat Account Password for the cworks Account Password for the vcx Account Password for the app Account UPS Parameters Will multiple UPS s power this server Yes No Is this server the master Ye...

Page 38: ...ddress 2 Adhoc Conference IP Address Number of VoIP Ports Additional IP Messaging Service Parameters Is Text To Speech TTS enabled Yes No Text to Speech Server 1 IP Address Text to Speech Server 2 IP Address Text to Speech Server 3 IP Address Text to Speech Server 4 IP Address Additional Common Agent Parameters Trap Destination IP Address Trap Community String Additional Trap Destination IP Addres...

Page 39: ...ed Management Station 1 IP Address Netmask Authorized Management Station 2 IP Address Netmask Authorized Management Station 3 IP Address Netmask Authorized Management Station 4 IP Address Table 7 Call Processing Server continued Configuration Parameter Value for Your Site ...

Page 40: ...for more information Site ID Site Description IP Address eth0 Subnetwork Mask Default Gateway IP Addresses IP Address eth1 Subnetwork Mask Default Gateway IP Addresses Secondary Server Host Name see Host Names on page 23 for more information Site ID Site Description System Configuration Choose the same as for the Primary Server IP Address eth0 Subnetwork Mask Default Gateway IP Addresses IP Addres...

Page 41: ...all Processing Server IP Address Primary IP Messaging Server IP Address Secondary IP Messaging Server IP Address Primary Provisioning Server IP Address Secondary Provisioning Server IP Address Global Parameters Global Messaging in Use Yes No Default Dialing Domain 1 1 1 1 Additional System Parameters Password for the root Account Password for the Oracle Account Password for the cworks Account Pass...

Page 42: ... access to cworks account Same as cworks password specified earlier Enable System Speed Dial Master Yes No Additional Common Agent Parameters Trap Destination IP Address Additional Trap Destination IP Address Write Community String Read Community String Enable management station authentication Yes No Authorized Management Station 1 IP Address Netmask Authorized Management Station 2 IP Address Netm...

Page 43: ...on IP Address eth0 Subnetwork Mask Default Gateway IP Addresses IP Address eth1 Subnetwork Mask Default Gateway IP Addresses Secondary Server Host Name see Host Names on page 23 for more information Site ID Site Description IP Address eth0 Subnetwork Mask Default Gateway IP Addresses IP Address eth1 Subnetwork Mask Default Gateway IP Addresses DNS and Time Zone Parameters Primary DNS Server IP Add...

Page 44: ...Address Primary IP Messaging Server IP Address Secondary IP Messaging Server IP Address Primary Provisioning Server IP Address Secondary Provisioning Server IP Address Global Parameters Global Messaging in Use Yes No Use Adhoc service Yes No Default Dialing Domain 1 1 1 1 Primary Media Gateway Secondary Media Gateway Additional System Parameters Password for the root Account Password for the Oracl...

Page 45: ...nt Additional Trusted Endpoint Adhoc Conference IP Address Additional Auth Dir Service Parameters Password for access to cworks account Same as cworks password specified earlier Enable System Speed Dial Master Yes No Additional Common Agent Parameters Trap Destination IP Address Trap Community String Additional Trap Destination IP Address Write Community String Read Community String Enable managem...

Page 46: ...1 PRE INSTALLATION GUIDELINES Netmask Authorized Management Station 3 IP Address Netmask Authorized Management Station 4 IP Address Table 9 IP Telephony Server continued Configuration Parameter Value for Your Site ...

Page 47: ...on IP Address eth0 Subnetwork Mask Default Gateway IP Addresses IP Address eth1 Subnetwork Mask Default Gateway IP Addresses Secondary Server Host Name see Host Names on page 23 for more information Site ID Site Description IP Address eth0 Subnetwork Mask Default Gateway IP Addresses IP Address eth1 Subnetwork Mask Default Gateway IP Addresses DNS and Time Zone Parameters Primary DNS Server IP Add...

Page 48: ...ng Server IP Address Secondary IP Messaging Server IP Address Global Parameters Customer Name European date order Yes No Default Dialing Domain 1 1 1 1 Additional System Parameters Password for the root Account Password for the vcx Account Password for the app Account UPS Parameters Will multiple UPS s power this server Yes No Is this server the master Yes No If no IP address of the master If yes ...

Page 49: ...erver IP address User name for sftp to Archival Server Password for sftp to Archival Server Archival Server directory Enable data backup server for IPMS Yes No Backup Server IP address User name for sftp to Backup Server Password for sftp to Backup Server Backup Server Directory Enable VCX subscriber bulk import Yes No User name to use when accessing the Auth Dir Server Password to use when access...

Page 50: ...tion IP Address Trap Community String Additional Trap Destination IP Address Write Community String Read Community String Enable management station authentication Yes No Authorized Management Station 1 IP Address Netmask Authorized Management Station 2 IP Address Netmask Authorized Management Station 3 IP Address Netmask Authorized Management Station 4 IP Address Table 10 IP Messaging Server conti...

Page 51: ... which fields are required Branch Office Fill in one sheet per branch server Table 11 Branch Offices Configuration Parameter Value for Your Site Host Name see Host Names on page 23 for more information IP Address eth0 Subnetwork Mask Default Gateway IP Addresses Site ID Site Description DNS and Time Zone Parameters Primary DNS Server IP Address Secondary DNS Server IP Address Tertiary DNS Server I...

Page 52: ...c service Yes No Default Dialing Domain 1 1 1 1 Primary Media Gateway Secondary Media Gateway Additional System Parameters Password for the root Account Password for the Oracle Account Password for the tomcat Account Password for the cworks Account Password for the vcx Account Password for the app Account UPS Parameters Will multiple UPS s power this server Yes No Is this server the master Yes No ...

Page 53: ...ss of additional Global VM Central Server Is Message Archival enabled Yes No Archival Server IP address User name for sftp to Archival Server Password for sftp to Archival Server Archival Server directory Enable data backup server for IPMS Yes No Backup Server IP address User name for sftp to Backup Server Password for sftp to Backup Server Backup Server Directory Enable VCX subscriber bulk import...

Page 54: ... IP Address Trap Community String Additional Trap Destination IP Address Write Community String Read Community String Enable management station authentication Yes No Authorized Management Station 1 IP Address Netmask Authorized Management Station 2 IP Address Netmask Authorized Management Station 3 IP Address Netmask Authorized Management Station 4 IP Address Netmask Table 11 Branch Offices contin...

Page 55: ...arameter Value for Your Site IP Address eth0 Subnetwork Mask Default Gateway IP Addresses IP Address eth1 Subnetwork Mask Default Gateway IP Addresses DNS and Time Zone Parameters Primary DNS Server IP Address Secondary DNS Server IP Address Tertiary DNS Server IP Address DNS Search Path Primary NTP Server IP Address Secondary NTP Server IP Address Continent Country Time Zone Other Server Informat...

Page 56: ...conds IP address of UPS s management card UPS write community string Second UPS IP address Second UPS write community string UPS Low Battery Threshold Additional IP Messaging Service Parameters Number of VoIP Ports Is Text To Speech TTS enabled Yes No Text to Speech Server 1 IP Address Text to Speech Server 2 IP Address Text to Speech Server 3 IP Address Text to Speech Server 4 IP Address Addition...

Page 57: ...t station authentication Yes No Authorized Management Station 1 IP Address Netmask Authorized Management Station 2 IP Address Netmask Authorized Management Station 3 IP Address Netmask Authorized Management Station 4 IP Address Table 12 IP Messaging Client continued Configuration Parameter Value for Your Site ...

Page 58: ...58 CHAPTER 1 PRE INSTALLATION GUIDELINES ...

Page 59: ...g Call Records Where Used An IP Telephony and Messaging Server is used wherever all VCX services are needed on a single server To determine where this server can be used in your configuration contact your Voice Authorized 3Com Representative CAUTION Before you configure any server you must first obtain and install a valid license key file on that server If you do not install the license many softw...

Page 60: ...d by the server the software is installed on a 3Com V6000 Analog a 3Com V6100 Digital an IBM X306m or an IBM X346 machine At a branch office an IP Telephony and Messaging Server is configured as a single server running on an IBM X306m machine The sample configuration scripts in this chapter describe how to configure a server for each of these situations See these sections Configuring a Primary IP ...

Page 61: ...figuration but this requires that the DHCP server is configured to provide the proper options Unless you know that your environment is set up in this way you should say no here and configure static network parameters Use DHCP on eth0 to configure network parameters yes no Enter no to specify the IP addresses manually Configuring Hostname Enter system hostname Enter the unqualified name that you wa...

Page 62: ...DNS Server Enter up to three DNS server IP addresses See Using DNS in Chapter 1 for information on supported DNS resolution types Configuring DNS Search Path Press Enter to leave the current path unchanged or specify a new search path with spaces separating each entry DNS Search Path Enter the DNS search path appropriate for this site for example yourdomain com Configuring Network Time Protocol En...

Page 63: ...aiti 43 Trinidad Tobago 10 Belize 27 Jamaica 44 United States 11 Canada 28 St Kitts Nevis 45 Uruguay 12 Chile 29 Cayman Islands 46 St Vincent 13 Colombia 30 St Lucia 47 Venezuela 14 Costa Rica 31 Martinique 48 Virgin Islands UK 15 Cuba 32 Montserrat 49 Virgin Islands US 16 Dominica 33 Mexico 17 Dominican Republic 34 Nicaragua Enter country 44 Press the Enter or Return key to accept the default ans...

Page 64: ...Time 20 Mountain Time Navajo 21 Mountain Time south Idaho east Oregon 22 Pacific Time Enter zone 13 Press the Enter or Return key to accept the default answer 13 or enter the number for your time zone Selected Time Zone The script prints the time zone that you have selected and then prints a summary of the information that you have entered CONFIGURATION SUMMARY DHCP state disabled since last save ...

Page 65: ...all of the above information correct yes Press the Enter or Return key to accept the default answer yes If you want to change any of the information enter no The script displays several status messages and immediately begins the configuration of the system services ...

Page 66: ...nter your choice 1 6 1 Enter 1 to configure this server for IP Telephony and Messaging Services The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice You have chosen to configure this system to provide IP Telephony and IP Messaging Services Note that in order for these services to work you must have purchased an appropriate license and installe...

Page 67: ...ices running on this server need to communicate with other servers and devices in order to operate In the next series of questions you will be asked for information about these external services and devices and for other global parameters The site ID is a unique value which identifies a particular site in a multi site VCX installation It is a string of up to 22 characters consisting of letters and...

Page 68: ...E A regional office that has no branch offices uses Local Messaging Is Global Messaging in use Y N N Press the Enter or Return key to accept the default answer N Single offices with two IP Telephony Servers and two IP Messaging Servers are configured for Local IP Messaging That is all users obtain IP Messaging services from the local IP Messaging Servers In order to support ad hoc conferences with...

Page 69: ...Authentication and Directory Service tasks are associated with the eth0 network interface Enter the IP address of eth0 on the Secondary VCX Server The secondary IP Messaging Service is a backup for voice mail and other messaging services IP address of the secondary IP Messaging Service IP Messaging tasks are associated with the eth0 network interface Enter the IP address of eth0 on the Secondary V...

Page 70: ...a Reporting CDR to generate reports The Call Records Service gathers the records If this server is the primary server at a single site enter Y to enable the Call Records service If this server is the primary server at a regional office with no branch offices press the Enter or Return key to accept the default answer N The script prints a summary of the global parameters that you have entered Summa...

Page 71: ...no change Password Password confirm Tomcat account password A blank entry means no change Password Password confirm Cworks account password A blank entry means no change Password Password confirm This cworks password is used to log into the local cworks account on this server You may be prompted later in this script for another cworks password which is used for authentication between replicating d...

Page 72: ...on For the current VCX software release 3Com Corporation supports UPS hardware from American Power Conversion APC Corporation For a list of supported APC UPS devices consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller If you answer Y to this question the script prompts you with further questions about your UPS configuration It is possible to use multiple UPS units ...

Page 73: ...PS is required For security reasons it is recommended that the default value provided by the UPS be changed UPS write community string Press the Enter or Return key to accept the default answer private CAUTION 3Com strongly recommends that users change this string for security reasons Enter the IP address assigned to the second UPS s management card or Ethernet interface Note The UPS must already ...

Page 74: ...wn of services and the VCX operating system Do you wish to change any of the UPS Monitoring parameters N Press the Enter or Return key to accept the default answer N If you want to change any of the values enter Y Configuring additional parameters for IP Messaging Service The hostname of the other IP Messaging system is needed in order to set up Intelligent Mirroring redundancy with this system Ho...

Page 75: ...of all IP Messaging data currently stored on the VCX system If you answer Y to this question the script prompts you to supply the following information about the backup server IP address a user name and login password for sftp access and the name of the directory into which the data will be placed IP Messaging includes an optional ability to import subscriber profiles from VCX Enable VCX subscribe...

Page 76: ...ng the Windows operating system If you have entered IP addresses for all of your Text to Speech Servers press the Enter or Return key for all remaining IP address prompts If you enable Text to Speech you must use the G711u codec the default not the G729a codec Do you wish to change any of the IP Messaging Service parameters N Press the Enter or Return key to accept the default answer N If you answ...

Page 77: ...ters N Press the Enter or Return key to accept the default answer N If you answer Y to this question the script presents each of the items that you have entered during the most recent part of the script and allows you to accept the value or change it Configuring additional parameters for Common Agent The Trap Destination specifies the IP address to be used as a destination when this system sends S...

Page 78: ...vate 3Com strongly recommends that users change this string for security reasons The Read Community String specifies the community string to be used by a management station when sending read requests to this system Read Community String public CAUTION Press the Enter or Return key to accept the default answer public 3Com strongly recommends that users change this string for security reasons Common...

Page 79: ...h to review service parameters in detail N Press the Enter or Return key to accept the default answer N If you answer Y to this question the script enters a mode in which you can review and modify low level configuration parameters for each service This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise 3Com does not support this mo...

Page 80: ...ers Use DHCP on eth0 to configure network parameters yes no Enter no to specify the IP addresses manually Configuring Hostname Enter system hostname Enter the unqualified name that you want to use for this primary server for example vcx01 Unqualified host names must conform to the rules outlined in Host Names in Chapter 2 Configuring IP Interface eth0 IP Address Network Subnet Mask Default Gateway...

Page 81: ...iate for this site for example yourdomain com Configuring Network Time Protocol Enter NTP servers one at a time When done enter 0 0 0 0 to stop Primary NTP Server Secondary NTP Server Enter one or two NTP server IP addresses CAUTION If VCX systems are not synchronized via NTP timing related problems can occur Configuring Time Zone Please select a geographic location from the following list 1 Afric...

Page 82: ...ique 48 Virgin Islands UK 15 Cuba 32 Montserrat 49 Virgin Islands US 16 Dominica 33 Mexico 17 Dominican Republic 34 Nicaragua Enter country 44 Press the Enter or Return key to accept the default answer 44 or enter the number for your country Please select a time zone from the following list 1 Alaska Time 2 Alaska Time Alaska panhandle 3 Alaska Time Alaska panhandle neck 4 Alaska Time west Alaska 5...

Page 83: ...ation that you have entered CONFIGURATION SUMMARY DHCP state disabled since last save displayed values may be incorrect Hostname IP Interfaces Device IP Address Network Mask Default Gateway eth0 eth1 DNS Servers Search Domains NTP Servers Time Zone Is all of the above information correct yes Press the Enter or Return key to accept the default answer yes If you want to change any of the information...

Page 84: ...Enter your choice 1 6 1 Enter 1 to configure this server for IP Telephony and Messaging Services The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice You have chosen to configure this system to provide IP Telephony and IP Messaging Services Note that in order for these services to work you must have purchased an appropriate license and install...

Page 85: ... secondary server Services running on this server need to communicate with other servers and devices in order to operate In the next series of questions you will be asked for information about these external services and devices and for other global parameters The site ID is a unique value which identifies a particular site in a multi site VCX installation It is a string of up to 22 characters con...

Page 86: ... be shared among sites Use the Adhoc service on this server Y N Y Press the Enter or Return key to accept the default answer Y If you do not want to use the Adhoc Conference Service enter N CAUTION Conferences of more than 6 participants may degrade overall system performance In a regional office IP Messaging can be used in two ways In a Global Messaging configuration the regional IP Messaging ser...

Page 87: ...y Auth Dir Service Authentication and Directory Service tasks are associated with the eth0 network interface Enter the IP address of eth0 on the Primary VCX Server The primary IP Messaging Service provides voice mail and other messaging services for the system IP address of the primary IP Messaging Service IP Messaging tasks are associated with the eth0 network interface Enter the IP address of et...

Page 88: ... Return key to accept the default answer N The script prints a summary of the global parameters that you have entered Summary of Global Parameters Site Identifier Site Name Customer Name European Date Order Enable Adhoc Conference Service Global Messaging In Use SIP Default Dialing Domain Primary Call Processor Primary Auth Dir Service Primary IP Messaging Service Primary Media Gateway Secondary M...

Page 89: ...rd A blank entry means no change Password Password confirm This cworks password is used to log into the local cworks account on this server You may be prompted later in this script for another cworks password which is used for authentication between replicating databases The local cworks account password and the cworks database authenication password do not have to match VCX account password A bla...

Page 90: ...rom American Power Conversion APC Corporation For a list of supported APC UPS devices consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller If you answer Y to this question the script prompts you with further questions about your UPS configuration It is possible to use multiple UPS units to power a single server if the server has redundant power supplies with separat...

Page 91: ...recommended that the default value provided by the UPS be changed UPS write community string Press the Enter or Return key to accept the default answer private CAUTION 3Com strongly recommends that users change this string for security reasons Second UPS IP address If you are using a second UPS enter the IP address of the second UPS s management card or Ethernet interface If you are not using a se...

Page 92: ...e an SNMP trap indicating that shutdown is imminent and start an orderly shutdown of services and the VCX operating system Do you wish to change any of the UPS Monitoring parameters N Press the Enter or Return key to accept the default answer N If you want to change any of the values enter Y Configuring additional parameters for Call Processor This field specifies the IP Address of the Adhoc Confe...

Page 93: ... of all IP Messaging data currently stored on the VCX system If you answer Y to this question the script prompts you to supply the following information about the backup server IP address a user name and login password for sftp access and the name of the directory into which the data will be placed IP Messaging includes an optional ability to import subscriber profiles from VCX Enable VCX subscrib...

Page 94: ...Enter or Return key to accept the default answer N If you answer Y to this question the script prompts you for the IP address of up to four Text to Speech Servers Each server is a PC running the Windows operating system If you have entered IP addresses for all of your Text to Speech Servers press the Enter or Return key for all remaining IP address prompts If you enable Text to Speech you must use...

Page 95: ...e site you should have entered Y for the primary server You must also answer Y here for the associated secondary server For regional offices that have no branch offices you must configure the two servers in one of the regional offices as System Speed Dial Master servers Answer Y for only one pair of servers in one regional office Do you wish to change any of the Auth Dir Service parameters N Press...

Page 96: ...ed by a management station when sending write requests to this system Write Community String private CAUTION Press the Enter or Return key to accept the default answer private 3Com strongly recommends that users change this string for security reasons The Read Community String specifies the community string to be used by a management station when sending read requests to this system Read Community...

Page 97: ...t Station To accept the default subnet mask of 255 255 255 255 press the Enter or Return key IP Address of the second Authorized Management Station for this system A blank value is allowed Authorized Address Netmask for the second Authorized Management Station Netmask Enter the IP address and the subnet mask appropriate for the second Authorized Management Station If you do not want to configure a...

Page 98: ...bnet mask appropriate for the fourth Authorized Management Station If you do not want to configure a fourth station leave this blank by pressing the Enter or Return key To accept the default subnet mask of 255 255 255 255 press the Enter or Return key at the Netmask prompt Do you wish to change any of the Common Agent parameters N Press the Enter or Return key to accept the default answer N If you...

Page 99: ...eview and modify low level configuration parameters for each service This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise 3Com does not support this mode of making configuration changes Please wait while the wizard completes The script now saves all of the configuration parameters displays several status messages and exits End of...

Page 100: ...cation and Directory server This schema acts as a replica of the branch office server s database schema and must be set up prior to the installation of the branch office server CAUTION If you previously tried to set up a branch office IP Telephony and Messaging server without first setting up the replica database on the regional office Authentication and Directory server you may have to drop datab...

Page 101: ...uration Script Branch Office Server Welcome to the VCX Network Configuration Wizard This wizard sets up networking and related services Configure networking now yes Press the Enter or Return key to accept the suggested answer yes Configuring Dynamic Host Configuration Protocol DHCP VCX servers can use DHCP for automated configuration but this requires that the DHCP server is configured to provide ...

Page 102: ...mary DNS Server Secondary DNS Server Tertiary DNS Server Enter the IP addresses for up to three Domain Name Service DNS servers The script interprets a 0 0 0 0 address as the end of the list Configuring DNS Search Path Press Enter to leave the current path unchanged or specify a new search path with spaces separating each entry DNS Search Path Enter the DNS search path appropriate for the domain f...

Page 103: ...reenland 38 Puerto Rico 5 Aruba 22 Guadeloupe 39 Paraguay 6 Barbados 23 Guatemala 40 Suriname 7 Bolivia 24 Guyana 41 El Salvador 8 Brazil 25 Honduras 42 Turks Caicos Is 9 Bahamas 26 Haiti 43 Trinidad Tobago 10 Belize 27 Jamaica 44 United States 11 Canada 28 St Kitts Nevis 45 Uruguay 12 Chile 29 Cayman Islands 46 St Vincent 13 Colombia 30 St Lucia 47 Venezuela 14 Costa Rica 31 Martinique 48 Virgin ...

Page 104: ...ucky Wayne County 16 Eastern Time Michigan most locations 17 Hawaii 18 Mountain Standard Time Arizona 19 Mountain Time 20 Mountain Time Navajo 21 Mountain Time south Idaho east Oregon 22 Pacific Time Enter zone 13 Press the Enter or Return key to accept the default answer 13 or enter the number for your time zone Selected Time Zone The script confirms your time zone selection and then prints a sum...

Page 105: ...e certain that the selection corresponds to the functionality you have purchased Which services will this system provide 1 IP Telephony and IP Messaging Services 2 Call Records Service 3 Call Processing Services for IP Telephony 4 Authentication and Directory Services for IP Telephony 5 IP Telephony Services 6 IP Messaging Services Enter your choice 1 6 Enter 1 to configure this branch office serv...

Page 106: ...swer Y Configuring VCX Services This server runs IP Telephony and IP Messaging services Please enter the role of this system 1 This is a regional office primary IP Telephony Messaging server 2 This is a regional office secondary IP Telephony Messaging server 3 This is a branch office IP Telephony Messaging server 4 This server operates standalone Enter your choice by number 1 Enter 3 to configure ...

Page 107: ...ferencing will be used instead If available a separate server typically provides greater capacity and may be shared among sites Use the Adhoc service on this server Y N Y Press the Enter or Return key to accept the default answer Y If you do not want to use the Adhoc Conference Service enter N CAUTION Conferences of more than 6 participants may degrade overall system performance The SIP default di...

Page 108: ...y of connecting to the Public Switched Telephone Network PSTN In most configurations the primary media gateway for a branch office is located on the same subnetwork as the branch office server The secondary Media Gateway is an additional interface between the VCX IP Telephony system and the external telephone network If there is no secondary Media Gateway leave this entry blank IP address of the s...

Page 109: ...Tomcat Cworks VCX and App accounts 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons Root account password A blank entry means no change Password Password confirm Oracle account password A blank entry means no change Password Password confirm Tomcat account password A blank entry means no change Password Password confirm Cworks acco...

Page 110: ...To use this feature you must have a compatible UPS installed and configured in accordance with the VCX documentation Enable UPS monitoring N Press the Enter or Return key to accept the default answer N You can deploy a UPS in either a branch office or regional configuration For the current VCX software release 3Com Corporation supports UPS hardware from American Power Conversion APC Corporation Fo...

Page 111: ... Return key to accept the default answer N UPS Monitoring requires a network enabled UPS Enter the IP address assigned to the UPS s management card or Ethernet interface Note The UPS must already be configured with this address UPS IP address Enter the IP address of the UPS s management card or Ethernet interface The SNMP write community string configured in the UPS is required For security reason...

Page 112: ...le IP Messaging systems are in use for example at a region and one or more branches the Global Voicemail capability allows these systems to act as a single unified voicemail system Say yes here if this system participates in Global Voicemail Is Global Voicemail enabled N Press the Enter or Return key to accept the default answer Y if you want to use Global Voicemail IP Messaging includes an option...

Page 113: ...aging subscriber profiles at one time by creating a file that contains the subscriber information and then importing the file If you answer Y to this question the script prompts you to supply a user name and login password for the VCX Authentication and Directory Server For VCX subscriber bulk import the user name to use when accessing the VCX Authentication Directory Server is needed User name fo...

Page 114: ...N If you answer Y to this question the script presents each of the items that you have entered during the most recent part of the script and allows you to accept the value or change it Configuring additional parameters for Auth Dir Service At a branch office the password for access to the regional office system s cworks account is required At a regional office or on a standalone system specify the...

Page 115: ...ination for this system Trap Destination If desired enter the IP address of an additional PC or other system on which you are running your network management software for example EMS The Write Community String specifies the community string to be used by a management station when sending write requests to this system Write Community String private CAUTION Press the Enter or Return key to accept th...

Page 116: ...mation for accuracy and if it is correct press the Enter or Return key If you want to change any of the information enter Y Initial VCX configuration is now complete Before the information just entered is saved you have the option of reviewing and changing parameters for each VCX service at a detailed level This is not needed in most cases and is recommended only for advanced users Do you wish to ...

Page 117: ...anch office IP Telephony and Messaging system you must define the branch office server as a trusted end point on the VCX Call Processing Server in the associated regional office If the Call Processing service in the branch office fails the IP Messaging software can still interact with the Call Processing Server in the regional office For instructions on how to add trusted endpoints see the VCX Mai...

Page 118: ...118 CHAPTER 2 INSTALLING AN IP TELEPHONY AND MESSAGING SERVER ...

Page 119: ...ingle server To determine where this server can be used in your configuration contact your Voice Authorized 3Com Representative Sample Configuration Scripts In either the single office or branch office situation IP Telephony Servers are installed on IBM X346 machines The sample configuration scripts in this chapter describes how to configure an IP Telephony Server in a single office 5 000 users or...

Page 120: ...vers can use DHCP for automated configuration but this requires that the DHCP server is configured to provide the proper options Unless you know that your environment is set up in this way you should say no here and configure static network parameters Use DHCP on eth0 to configure network parameters yes no Enter no to specify the IP addresses manually Configuring Hostname Enter system hostname Ent...

Page 121: ...NS Server Tertiary DNS Server Enter up to three DNS server IP addresses Configuring DNS Search Path Press Enter to leave the current path unchanged or specify a new search path with spaces separating each entry DNS Search Path Enter the DNS search path appropriate for this site Configuring Network Time Protocol Enter NTP servers one at a time When done enter 0 0 0 0 to stop Primary NTP Server Seco...

Page 122: ...3 Trinidad Tobago 10 Belize 27 Jamaica 44 United States 11 Canada 28 St Kitts Nevis 45 Uruguay 12 Chile 29 Cayman Islands 46 St Vincent 13 Colombia 30 St Lucia 47 Venezuela 14 Costa Rica 31 Martinique 48 Virgin Islands UK 15 Cuba 32 Montserrat 49 Virgin Islands US 16 Dominica 33 Mexico 17 Dominican Republic 34 Nicaragua Enter country 44 Press the Enter or Return key to accept the default answer 44...

Page 123: ...one The script prints the time zone that you have selected and then prints a summary of the information that you have entered CONFIGURATION SUMMARY DHCP state disabled since last save displayed values may be incorrect Hostname IP Interfaces Device IP Address Network Mask Default Gateway eth0 eth1 DNS Servers Search Domains NTP Servers Time Zone Is all of the above information correct yes Press the...

Page 124: ... IP Messaging Services Enter your choice 1 6 5 Enter 5 to configure this server for IP Telephony Services The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice You have chosen to configure this system to provide IP Telephony Services Note that in order for these services to work you must have purchased an appropriate license and installed the c...

Page 125: ...his server as the Primary IP Telephony server Services running on this server need to communicate with other servers and devices in order to operate In the next series of questions you will be asked for information about these external services and devices and for other global parameters The site ID is a unique value which identifies a particular site in a multi site VCX installation It is a strin...

Page 126: ...ging services from the local IP Messaging Servers Use the Adhoc service on this server Y N Y Press the Enter or Return key to accept the default answer Y If you do not want to use the Adhoc Conference Service enter N CAUTION Conferences of more than 6 participants may degrade overall system performance The secondary Call Processor acts as a backup if the primary is down or unreachable IP address o...

Page 127: ... Telephone Network PSTN The secondary Media Gateway is an additional interface between the VCX IP Telephony system and the external telephone network If there is no secondary Media Gateway leave this entry blank IP address of the secondary Media Gateway Enter the IP address of the analog or digital media gateway that this VCX server will use as the secondary way of connecting to the Public Switche...

Page 128: ...of the values shown N Press the Enter or Return key to accept the default answer N If you want to change any of the information enter Y Configuring additional parameters for System CAUTION Next the system prompts you to enter the passwords for the Root Oracle Tomcat Cworks VCX and App accounts 3Com strongly recommends that customers change the default passwords for all of these accounts for securi...

Page 129: ...S can be used with VCX systems to avoid disruption due to a power outage VCX provides a UPS monitoring service which tracks the UPS s status and performs a safe shutdown when the its battery is depleted during a long power outage To use this feature you must have a compatible UPS installed and configured in accordance with the VCX documentation Enable UPS monitoring N Press the Enter or Return key...

Page 130: ...ers several VCX servers one of the VCX servers is designated as the Master Its job is to monitor the remaining battery power of the UPS If this VCX system is being configured as the Master server for the UPS configuration or if this VCX system contains only one VCX server enter Y Otherwise press the Enter or Return key to accept the default answer N UPS Monitoring requires a network enabled UPS En...

Page 131: ...onsumes more network bandwidth The default value should work for most systems Polling Frequency seconds If this server is a UPS Master it polls the UPS at the interval that you specify here Press the Enter or Return key to accept the default answer 30 seconds or enter the frequency desired in seconds A low battery condition is reached when the battery charge reaches a defined threshold percentage ...

Page 132: ...nother entry Additional Trusted Endpoint IP address TrustedAddress Do you wish to change any of the Call Processor parameters N Press the Enter or Return key to accept the default answer N If you want to change any of the values enter Y Configuring additional parameters for Auth Dir Service At a branch office the password for access to the regional office system s cworks account is required At a r...

Page 133: ...ional parameters for Common Agent The Trap Destination specifies the IP address to be used as a destination when this system sends SNMP traps Trap Destination Enter the IP address of the PC or other system on which you are running your network management software for example EMS The Trap Community String provides a community string to be used when sending SNMP traps to the trap destination Trap Co...

Page 134: ... of pre identified SNMP management stations to manage the system You will be able to enter IP addresses of authorized management stations next Authorized management stations can also be configured using EMS or another management station at a later point Enable management station authentication N Press the Enter or Return key to accept the default answer N To enable management station authenticatio...

Page 135: ...u can review and modify low level configuration parameters for each service This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise 3Com does not support this mode of making configuration changes Please wait while the wizard completes The script now saves all of the configuration parameters displays several status messages and exits...

Page 136: ...ervers can use DHCP for automated configuration but this requires that the DHCP server is configured to provide the proper options Unless you know that your environment is set up in this way you should say no here and configure static network parameters Use DHCP on eth0 to configure network parameters yes no Enter no to specify the IP addresses manually Configuring Hostname Enter system hostname E...

Page 137: ...DNS Server Tertiary DNS Server Enter up to three DNS server IP addresses Configuring DNS Search Path Press Enter to leave the current path unchanged or specify a new search path with spaces separating each entry DNS Search Path Enter the DNS search path appropriate for this site Configuring Network Time Protocol Enter NTP servers one at a time When done enter 0 0 0 0 to stop Primary NTP Server Sec...

Page 138: ...43 Trinidad Tobago 10 Belize 27 Jamaica 44 United States 11 Canada 28 St Kitts Nevis 45 Uruguay 12 Chile 29 Cayman Islands 46 St Vincent 13 Colombia 30 St Lucia 47 Venezuela 14 Costa Rica 31 Martinique 48 Virgin Islands UK 15 Cuba 32 Montserrat 49 Virgin Islands US 16 Dominica 33 Mexico 17 Dominican Republic 34 Nicaragua Enter country 44 Press the Enter or Return key to accept the default answer 4...

Page 139: ...one The script prints the time zone that you have selected and then prints a summary of the information that you have entered CONFIGURATION SUMMARY DHCP state disabled since last save displayed values may be incorrect Hostname IP Interfaces Device IP Address Network Mask Default Gateway eth0 eth1 DNS Servers Search Domains NTP Servers Time Zone Is all of the above information correct yes Press the...

Page 140: ...5 IP Telephony Services 6 IP Messaging Services Enter your choice 1 6 5 Enter 5 to configure this server for IP Telephony Services The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice You have chosen to configure this system to provide IP Telephony Services Note that in order for these services to work you must have purchased an appropriate li...

Page 141: ...this server need to communicate with other servers and devices in order to operate In the next series of questions you will be asked for information about these external services and devices and for other global parameters The site ID is a unique value which identifies a particular site in a multi site VCX installation It is a string of up to 22 characters consisting of letters and or numbers No p...

Page 142: ...hould be enabled on this server unless another server dedicated to Adhoc Conferencing will be used instead If available a separate server typically provides greater capacity and may be shared among sites Use the Adhoc service on this server Y N Y Press the Enter or Return key to accept the default answer Y If you do not want to use the Adhoc Conference Service enter N CAUTION Conferences of more t...

Page 143: ...e Enter the IP address of eth0 on the Secondary IP Messaging Server The primary Media Gateway acts as the interface between the VCX IP Telephony system and the external telephone network IP address of the primary Media Gateway Enter the IP address of the analog or digital media gateway that this VCX server will use as the primary way of connecting to the Public Switched Telephone Network PSTN The ...

Page 144: ... key to accept the default answer N The script prints a summary of the global parameters that you have entered Summary of Global Parameters Site Identifier Site Name Global Messaging In Use Enable Adhoc Conference Service Primary Call Processor Primary Auth Dir Service Primary IP Messaging Service Secondary IP Messaging Service Primary Media Gateway Secondary Media Gateway Enable Call Records Serv...

Page 145: ...ny of the values enter Y Configuring additional parameters for UPS Monitoring An Uninterruptible Power Supply UPS can be used with VCX systems to avoid disruption due to a power outage VCX provides a UPS monitoring service which tracks the UPS s status and performs a safe shutdown when the its battery is depleted during a long power outage To use this feature you must have a compatible UPS install...

Page 146: ...ral VCX servers one of the VCX servers is designated as the Master Its job is to monitor the remaining battery power of the UPS If this VCX system is being configured as the Master server for the UPS configuration or if this VCX system contains only one VCX server enter Y Otherwise press the Enter or Return key to accept the default answer N UPS Monitoring requires a network enabled UPS Enter the ...

Page 147: ...wer 30 seconds or enter the frequency desired in seconds A low battery condition is reached when the battery charge reaches a defined threshold percentage Low Battery Threshold Press the Enter or Return key to accept the default answer 25 or enter a different threshold percentage When the UPS battery reaches this threshold the VCX server will log the event through syslog generate an SNMP trap indi...

Page 148: ...nfirm This cworks password is used for authentication when replicating this server s database on a remote Authentication and Directory server This password must be the same as the cworks account password on the remote server It is not necessarily the same as the password used to log in to the local cworks account configured earlier in this script VCX Authentication Directory Services can provide s...

Page 149: ...to be used by a management station when sending write requests to this system Write Community String private CAUTION Press the Enter or Return key to accept the default answer private 3Com strongly recommends that users change this string for security reasons The Read Community String specifies the community string to be used by a management station when sending read requests to this system Read C...

Page 150: ...on is now complete Before the information just entered is saved you have the option of reviewing and changing parameters for each VCX service at a detailed level This is not needed in most cases and is recommended only for advanced users Do you wish to review service parameters in detail N Press the Enter or Return key to accept the default answer N If you answer Y to this question the script ente...

Page 151: ...egional office Authentication and Directory server you may have to drop database replication by logging in on the regional Authentication and Directory server as cworks and entering these commands cd opt 3com VCX vcxdata bin dropReplication To set up a branch office schema on the regional Authentication and Directory server 1 Log in on the regional Authentication and Directory Data server as cwork...

Page 152: ...etworking and related services Configure networking now yes Press the Enter or Return key to accept the suggested answer yes Configuring Dynamic Host Configuration Protocol DHCP VCX servers can use DHCP for automated configuration but this requires that the DHCP server is configured to provide the proper options Unless you know that your environment is set up in this way you should say no here and...

Page 153: ... Path Press Enter to leave the current path unchanged or specify a new search path with spaces separating each entry DNS Search Path Enter the DNS search path appropriate for this site Configuring Network Time Protocol Enter NTP servers one at a time When done enter 0 0 0 0 to stop Primary NTP Server Secondary NTP Server Enter one or two NTP server IP addresses CAUTION If VCX systems are not synch...

Page 154: ... Kitts Nevis 45 Uruguay 12 Chile 29 Cayman Islands 46 St Vincent 13 Colombia 30 St Lucia 47 Venezuela 14 Costa Rica 31 Martinique 48 Virgin Islands UK 15 Cuba 32 Montserrat 49 Virgin Islands US 16 Dominica 33 Mexico 17 Dominican Republic 34 Nicaragua Enter country 44 Press the Enter or Return key to accept the default answer 44 or enter the number for your country Please select a time zone from th...

Page 155: ...ve selected and then prints a summary of the information that you have entered CONFIGURATION SUMMARY DHCP state disabled since last save displayed values may be incorrect Hostname IP Interfaces Device IP Address Network Mask Default Gateway eth0 eth1 DNS Servers Search Domains NTP Servers Time Zone Is all of the above information correct yes Press the Enter or Return key to accept the default answ...

Page 156: ...s 6 IP Messaging Services Enter your choice 1 6 5 Enter 5 to configure this server for IP Telephony Services The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice You have chosen to configure this system to provide IP Telephony Services Note that in order for these services to work you must have purchased an appropriate license and installed th...

Page 157: ...nch office IP Telephony server Services running on this server need to communicate with other servers and devices in order to operate In the next series of questions you will be asked for information about these external services and devices and for other global parameters The site ID is a unique value which identifies a particular site in a multi site VCX installation It is a string of up to 22 c...

Page 158: ...dary IP Messaging Service is a backup for voice mail and other messaging services IP address of the secondary IP Messaging Service IP Messaging tasks are associated with the eth0 network interface Enter the IP address of eth0 on the Secondary IP Messaging Server The primary Media Gateway acts as the interface between the VCX IP Telephony system and the external telephone network IP address of the ...

Page 159: ...ult answer N The script prints a summary of the global parameters that you have entered Summary of Global Parameters Site Identifier Enable Adhoc Conference Service Secondary Call Processor Secondary Auth Dir Service Primary IP Messaging Service Secondary IP Messaging Service Primary Media Gateway Secondary Media Gateway Enable Call Records Service Do you wish to change any of the values shown N P...

Page 160: ...t have to match Password Password confirm VCX account password A blank entry means no change Password Password confirm Do you wish to change any of the System parameters N Press the Enter or Return key to accept the default answer N If you want to change any of the values enter Y Configuring additional parameters for Call Processor Trusted Endpoints are allowed to send SIP Notify messages to the C...

Page 161: ...in this script Do you wish to change any of the Auth Dir Service parameters N Press the Enter or Return key to accept the default answer N If you answer Y to this question the script presents each of the items that you have entered during the most recent part of the script and allows you to accept the value or change it Configuring additional parameters for Common Agent The Trap Destination specif...

Page 162: ... string for security reasons Common Agent supports a management station authentication feature Answering Y here will allow only a set of pre identified SNMP management stations to manage the system You will be able to enter IP addresses of authorized management stations next Authorized management stations can also be configured using EMS or another management station at a later point Enable manage...

Page 163: ...s the Enter or Return key to accept the default answer N If you answer Y to this question the script enters a mode in which you can review and modify low level configuration parameters for each service This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise 3Com does not support this mode of making configuration changes Please wait ...

Page 164: ...164 CHAPTER 3 INSTALLING AN IP TELEPHONY SERVER ...

Page 165: ...ssaging Server is used wherever IP Messaging is required on a separate server IP Messaging can be configured in these ways As a single server non mirrored As a pair of mirrored servers As a group of servers where one server is the main server and the others are clients To determine where this server can be used in your configuration contact your Voice Authorized 3Com Representative ...

Page 166: ... a Primary IP Messaging Server A primary IP Messaging Server can be part of a mirrored pair of servers It can also be the primary server in a group of IP Messaging servers in which all other servers are clients To begin the configuration process enter this command vcx setup The network configuration portion of the script starts Sample Network Configuration Script Primary IP Messaging Server Welcom...

Page 167: ...sk and default gateway IP address appropriate for this site Configuring IP Interface eth1 Interface State enabled Change the default value disabled to enabled IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server s eth1 interface and the subnet mask and default gateway address appropriate for this site Configuring DNS Servers Enter DNS servers one at a time Wh...

Page 168: ...fic Ocean Enter continent 2 Press the Enter or Return key to accept the default answer 2 or enter the number for your geographic location Please select a country from the following list 1 Antigua Barbuda 18 Ecuador 35 Panama 2 Anguilla 19 Grenada 36 Peru 3 Netherlands Antilles 20 French Guiana 37 St Pierre Miquelon 4 Argentina 21 Greenland 38 Puerto Rico 5 Aruba 22 Guadeloupe 39 Paraguay 6 Barbado...

Page 169: ...9 Eastern Standard Time Indiana Crawford County 10 Eastern Standard Time Indiana Starke County 11 Eastern Standard Time Indiana Switzerland County 12 Eastern Standard Time Indiana most locations 13 Eastern Time 14 Eastern Time Kentucky Louisville area 15 Eastern Time Kentucky Wayne County 16 Eastern Time Michigan most locations 17 Hawaii 18 Mountain Standard Time Arizona 19 Mountain Time 20 Mounta...

Page 170: ...ter no End of Sample Network Configuration Script Primary IP Messaging Server The script displays several status messages and immediately begins the configuration of the system services Select System Configuration Individual systems may provide various services in a VCX installation You must select the appropriate set of services which this system is to provide Be certain that the selection corres...

Page 171: ...e and installed the corresponding license activation key on this system WARNING Once you confirm your selection you cannot change it Are you absolutely certain that you wish to configure this system as an IP Messaging Services server If you answer no here you can choose an alternative configuration Confirm selection no yes Enter yes to confirm your choice Selection confirmed The script prints seve...

Page 172: ...em need to communicate with other systems and devices in order to operate In the next series of questions you will be asked for information about these and for other global parameters The site ID is a unique value which identifies a particular site in a multi site VCX installation It is a string of up to 22 characters consisting of letters and or numbers No punctuation characters spaces or tabs ma...

Page 173: ...SIP requests Enter the SIP default dialing domain 1 1 1 1 You must use the same dialing domain for all servers in a VCX system 3Com recommends the use of 1 1 1 1 as the dialing domain The primary Call Processor has principal responsibility for handling calls IP address of the primary Call Processor Call Processor tasks are associated with the eth1 network interface Enter the IP address of eth1 on ...

Page 174: ...ummary of Global Parameters Site Identifier Customer Name European Date Order Global Messaging In Use SIP Default Dialing Domain Primary Call Processor Secondary Call Processor Primary Auth Dir Service Secondary IP Messaging Service Do you wish to change any of the values shown N Press the Enter or Return key to accept the default answer N If you want to change any of the information enter Y Confi...

Page 175: ...on supports UPS hardware from American Power Conversion APC Corporation For a list of supported APC UPS devices consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller If you answer Y to this question the script prompts you with further questions about your UPS configuration For an example of these questions see Configuring a Primary IP Telephony and Messaging Server i...

Page 176: ...lity to back up messages to an external server Enable data backup server for IPMS N Press the Enter or Return key to accept the default answer N Data backup provides a secure sftp way to save a snapshot of all IP Messaging data currently stored on the VCX system If you answer Y to this question the script prompts you to supply the following information about the backup server IP address a user nam...

Page 177: ...ou answer Y to this question the script prompts you for the IP address of up to four Text to Speech Servers Each server is a PC running the Windows operating system If you have entered IP addresses for all of your Text to Speech Servers press the Enter or Return key for all remaining IP address prompts If you enable Text to Speech you must use the G711u codec the default not the G729a codec IP Mes...

Page 178: ...each of the items that you have entered during the most recent part of the script and allows you to accept the value or change it Configuring additional parameters for Common Agent The Trap Destination specifies the IP address to be used as a destination when this system sends SNMP traps Trap Destination Enter the IP address of the PC or other system on which you are running your network managemen...

Page 179: ... IP addresses of authorized management stations next Authorized management stations can also be configured using EMS or another management station at a later point Enable management station authentication N Press the Enter or Return key to accept the default answer N To enable management station authentication enter Y The script will then accept the IP addresses of up to four network management st...

Page 180: ...a mode in which you can review and modify low level configuration parameters for each service This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise 3Com does not support this mode of making configuration changes Please wait while the wizard completes The script now saves all of the configuration parameters displays several status ...

Page 181: ...ation but this requires that the DHCP server is configured to provide the proper options Unless you know that your environment is set up in this way you should say no here and configure static network parameters Use DHCP on eth0 to configure network parameters yes no Enter no to specify the IP addresses manually Configuring Hostname Enter system hostname Enter the unqualified name that you want to...

Page 182: ... DNS Server Secondary DNS Server Tertiary DNS Server Enter up to three DNS server IP addresses Configuring DNS Search Path Press Enter to leave the current path unchanged or specify a new search path with spaces separating each entry DNS Search Path Enter the DNS search path appropriate for this site Configuring Network Time Protocol Enter NTP servers one at a time When done enter 0 0 0 0 to stop ...

Page 183: ... 25 Honduras 42 Turks Caicos Is 9 Bahamas 26 Haiti 43 Trinidad Tobago 10 Belize 27 Jamaica 44 United States 11 Canada 28 St Kitts Nevis 45 Uruguay 12 Chile 29 Cayman Islands 46 St Vincent 13 Colombia 30 St Lucia 47 Venezuela 14 Costa Rica 31 Martinique 48 Virgin Islands UK 15 Cuba 32 Montserrat 49 Virgin Islands US 16 Dominica 33 Mexico 17 Dominican Republic 34 Nicaragua Enter country 44 Press the...

Page 184: ...waii 18 Mountain Standard Time Arizona 19 Mountain Time 20 Mountain Time Navajo 21 Mountain Time south Idaho east Oregon 22 Pacific Time Enter zone 13 Press the Enter or Return key to accept the default answer 13 or enter the number for your time zone Selected Time Zone The script prints the time zone that you have selected and then prints a summary of the information that you have entered CONFIGU...

Page 185: ...that the selection corresponds to the functionality you have purchased Which services will this system provide 1 IP Telephony and IP Messaging Services 2 Call Records Service 3 Call Processing Services for IP Telephony 4 Authentication and Directory Services for IP Telephony 5 IP Telephony Services 6 IP Messaging Services Enter your choice 1 6 6 Enter 6 to configure this server for IP Messaging Se...

Page 186: ...IP Messaging services Please enter the role of this system 1 This is a regional office primary IP Messaging server 2 This is a regional office secondary IP Messaging server 3 This is a branch office IP Messaging system 4 This system is a client in an IPMSG client server deployment 5 This system operates standalone Enter your choice by number 1 2 Enter 2 to configure this server as the Secondary IP...

Page 187: ...ms are used only by the regional office and branches have their own IP Messaging systems NOTE A regional office that has no branch offices uses Local Messaging Is Global Messaging in use Y N N Press the Enter or Return key to accept the default answer N Single offices with two servers and regional offices with no branch offices are configured for Local IP Messaging That is all users obtain IP Mess...

Page 188: ...ter the IP address of eth0 on the Primary Authentication and Directory Server The primary IP Messaging Service provides voice mail and other messaging services In some configurations a dedicated IP Messaging Server runs this service IP address of the primary IP Messaging Service IP Messaging tasks are associated with the eth0 network interface Enter the IP address of eth0 on the Primary IP Messagi...

Page 189: ...ovides a UPS monitoring service which tracks the UPS s status and performs a safe shutdown when the its battery is depleted during a long power outage To use this feature you must have a compatible UPS installed and configured in accordance with the VCX documentation Enable UPS monitoring N Press the Enter or Return key to accept the default answer N You can deploy a UPS in either a branch office ...

Page 190: ... to not enable message archiving you cannot enable it later IP Messaging includes an optional ability to back up messages to an external server Enable data backup server for IPMS N Press the Enter or Return key to accept the default answer N Data backup provides a secure sftp way to save a snapshot of all IP Messaging data currently stored on the VCX system If you answer Y to this question the scr...

Page 191: ... Is Text To Speech TTS enabled N Press the Enter or Return key to accept the default answer N If you answer Y to this question the script prompts you for the IP address of up to four Text to Speech Servers Each server is a PC running the Windows operating system If you have entered IP addresses for all of your Text to Speech Servers press the Enter or Return key for all remaining IP address prompt...

Page 192: ...e EMS The Trap Community String provides a community string to be used when sending SNMP traps to the trap destination Trap Community String public CAUTION Press the Enter or Return key to accept the default answer public 3Com strongly recommends that users change this string for security reasons The Write Community String specifies the community string to be used by a management station when send...

Page 193: ...nts each of the items that you have entered during the most recent part of the script and allows you to accept the value or change it Initial VCX configuration is now complete Before the information just entered is saved you have the option of reviewing and changing parameters for each VCX service at a detailed level This is not needed in most cases and is recommended only for advanced users Do yo...

Page 194: ...guration but this requires that the DHCP server is configured to provide the proper options Unless you know that your environment is set up in this way you should say no here and configure static network parameters Use DHCP on eth0 to configure network parameters yes no IP addresses for VCX servers must be static addresses Enter no to configure the network parameters for eth0 manually Configuring ...

Page 195: ...e list Configuring DNS Search Path Press Enter to leave the current path unchanged or specify a new search path with spaces separating each entry DNS Search Path Enter the DNS search path appropriate for the domain for the branch office Configuring Network Time Protocol Enter NTP servers one at a time When done enter 0 0 0 0 to stop Primary NTP Server Secondary NTP Server Enter the IP addresses fo...

Page 196: ...alvador 8 Brazil 25 Honduras 42 Turks Caicos Is 9 Bahamas 26 Haiti 43 Trinidad Tobago 10 Belize 27 Jamaica 44 United States 11 Canada 28 St Kitts Nevis 45 Uruguay 12 Chile 29 Cayman Islands 46 St Vincent 13 Colombia 30 St Lucia 47 Venezuela 14 Costa Rica 31 Martinique 48 Virgin Islands UK 15 Cuba 32 Montserrat 49 Virgin Islands US 16 Dominica 33 Mexico 17 Dominican Republic 34 Nicaragua Enter coun...

Page 197: ...ard Time Arizona 19 Mountain Time 20 Mountain Time Navajo 21 Mountain Time south Idaho east Oregon 22 Pacific Time Enter zone 13 Press the Enter or Return key to accept the default answer 13 or enter the number for your time zone Selected Time Zone The script confirms your time zone selection and then prints a summary of the configuration parameters that you have entered CONFIGURATION SUMMARY DHCP...

Page 198: ...ct the appropriate set of services which this system is to provide Be certain that the selection corresponds to the functionality you have purchased Which services will this system provide 1 IP Telephony and IP Messaging Services 2 Call Records Service 3 Call Processing Services for IP Telephony 4 Authentication and Directory Services for IP Telephony 5 IP Telephony Services 6 IP Messaging Service...

Page 199: ... services Do you wish to configure services at this time Y Press the Enter or Return key to accept the default answer Y Configuring VCX Services This system runs IP Messaging services Please enter the role of this system 1 This is a regional office primary IP Messaging server 2 This is a regional office secondary IP Messaging server 3 This is a branch office IP Messaging system 4 This system is a ...

Page 200: ...ress the Enter or Return key to accept the default answer N To use the European date order enter Y The SIP default dialing domain is used to construct the SIP URI for outbound SIP requests Enter the SIP default dialing domain 1 1 1 1 VCX systems require 1 1 1 1 as the default dialing domain Press the Enter or Return key to accept the default value The primary Call Processor has principal responsib...

Page 201: ...pt prints a summary of the global parameters that you have specified Summary of Global Parameters Site Identifier Customer Name European Date Order SIP Default Dialing Domain Primary Call Processor Secondary Call Processor Primary Auth Dir Service Do you wish to change any of the values shown N Press the Enter or Return key to accept the default answer N If you want to change your selection enter ...

Page 202: ...he current VCX software release 3Com Corporation supports UPS hardware from American Power Conversion APC Corporation For a list of supported APC UPS devices consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller If you answer Y to this question the script prompts you with further questions about your UPS configuration For an example of these questions see Configuring...

Page 203: ...of all IP Messaging data currently stored on the VCX system If you answer Y to this question the script prompts you to supply the following information about the backup server IP address a user name and login password for sftp access and the name of the directory into which the data will be placed IP Messaging includes an optional ability to import subscriber profiles from VCX Enable VCX subscribe...

Page 204: ...f you answer Y to this question the script prompts you for the IP address of up to four Text to Speech Servers Each server is a PC running the Windows operating system If you have entered IP addresses for all of your Text to Speech Servers press the Enter or Return key for all remaining IP address prompts If you enable Text to Speech you must use the G711u codec the default not the G729a codec Do ...

Page 205: ... Community String public CAUTION Press the Enter or Return key to accept the default answer public If you want to specify a different read community string enter it instead 3Com strongly recommends that customers change this string for security reasons Common Agent supports a management station authentication feature Answering Y here will allow only a set of pre identified SNMP management stations...

Page 206: ...e parameters in detail N Press the Enter or Return key to accept the default answer N If you answer Y to this question the script enters a mode in which you can review and modify low level configuration parameters for each service This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise 3Com does not support this mode of making confi...

Page 207: ...ng and related services Configure networking now yes Press the Enter or Return key to accept the suggested answer yes Configuring Dynamic Host Configuration Protocol DHCP VCX servers can use DHCP for automated configuration but this requires that the DHCP server is configured to provide the proper options Unless you know that your environment is set up in this way you should say no here and config...

Page 208: ...e and the subnet mask and default gateway address appropriate for this site Configuring DNS Servers Enter DNS servers one at a time When done enter 0 0 0 0 to stop Primary DNS Server Secondary DNS Server Tertiary DNS Server Enter up to three DNS server IP addresses Configuring DNS Search Path Press Enter to leave the current path unchanged or specify a new search path with spaces separating each e...

Page 209: ...a 36 Peru 3 Netherlands Antilles 20 French Guiana 37 St Pierre Miquelon 4 Argentina 21 Greenland 38 Puerto Rico 5 Aruba 22 Guadeloupe 39 Paraguay 6 Barbados 23 Guatemala 40 Suriname 7 Bolivia 24 Guyana 41 El Salvador 8 Brazil 25 Honduras 42 Turks Caicos Is 9 Bahamas 26 Haiti 43 Trinidad Tobago 10 Belize 27 Jamaica 44 United States 11 Canada 28 St Kitts Nevis 45 Uruguay 12 Chile 29 Cayman Islands 4...

Page 210: ...ime Indiana Starke County 11 Eastern Standard Time Indiana Switzerland County 12 Eastern Standard Time Indiana most locations 13 Eastern Time 14 Eastern Time Kentucky Louisville area 15 Eastern Time Kentucky Wayne County 16 Eastern Time Michigan most locations 17 Hawaii 18 Mountain Standard Time Arizona 19 Mountain Time 20 Mountain Time Navajo 21 Mountain Time south Idaho east Oregon 22 Pacific Ti...

Page 211: ...ccept the default answer yes If you want to change any of the information enter no End of Sample Network Configuration Script IP Messaging Client The script displays several status messages and immediately begins the configuration of the system services Sample Services Configuration Script IP Messaging Client Select System Configuration Individual systems may provide various services in a VCX inst...

Page 212: ...sen to configure this system to provide IP Messaging Services Note that in order for these services to work you must have purchased an appropriate license and installed the corresponding license activation key on this system WARNING Once you confirm your selection you cannot change it Are you absolutely certain that you wish to configure this system as an IP Messaging Services server If you answer...

Page 213: ...ries of questions you will be asked for information about these and for other global parameters The SIP default dialing domain is used to construct the SIP URI for outbound SIP requests Enter the SIP default dialing domain 1 1 1 1 You must use the same dialing domain for all servers in a VCX system 3Com recommends the use of 1 1 1 1 as the dialing domain The primary Call Processor has principal re...

Page 214: ...ry of the global parameters that you have entered Summary of Global Parameters SIP Default Dialing Domain Primary Call Processor Secondary Call Processor Primary IP Messaging Service Do you wish to change any of the values shown N Press the Enter or Return key to accept the default answer N If you want to change any of the information enter Y Configuring additional parameters for System Root accou...

Page 215: ...u enable Text to Speech you must use the G711u codec the default not the G729a codec Do you wish to change any of the IP Messaging Service parameters N Press the Enter or Return key to accept the default answer N If you answer Y to this question the script presents each of the items that you have entered during the most recent part of the script and allows you to accept the value or change it Conf...

Page 216: ... authentication enter Y The script will then accept the IP addresses of up to four network management stations Do you wish to change any of the Common Agent parameters N Press the Enter or Return key to accept the default answer N If you answer Y to this question the script presents each of the items that you have entered during the most recent part of the script and allows you to accept the value...

Page 217: ...ript IP Messaging Client continued Please wait while the wizard completes The script now saves all of the configuration parameters displays several status messages and exits End of Sample Services Configuration Script IP Messaging Client ...

Page 218: ...218 CHAPTER 4 INSTALLING AN IP MESSAGING SERVER ...

Page 219: ...act your Voice Authorized 3Com Representative CAUTION Before you configure any server you must first obtain and install a valid license key file on that server If you do not install the license many software processes that are critical to the proper operation of the server cannot start Sample Configuration Scripts The sample configuration scripts in this chapter describe how to configure Primary a...

Page 220: ...rs can use DHCP for automated configuration but this requires that the DHCP server is configured to provide the proper options Unless you know that your environment is set up in this way you should say no here and configure static network parameters Use DHCP on eth0 to configure network parameters yes no Enter no to specify the IP addresses manually Configuring Hostname Enter system hostname Enter...

Page 221: ...DNS Server Tertiary DNS Server Enter up to three DNS server IP addresses Configuring DNS Search Path Press Enter to leave the current path unchanged or specify a new search path with spaces separating each entry DNS Search Path Enter the DNS search path appropriate for this site Configuring Network Time Protocol Enter NTP servers one at a time When done enter 0 0 0 0 to stop Primary NTP Server Sec...

Page 222: ... 43 Trinidad Tobago 10 Belize 27 Jamaica 44 United States 11 Canada 28 St Kitts Nevis 45 Uruguay 12 Chile 29 Cayman Islands 46 St Vincent 13 Colombia 30 St Lucia 47 Venezuela 14 Costa Rica 31 Martinique 48 Virgin Islands UK 15 Cuba 32 Montserrat 49 Virgin Islands US 16 Dominica 33 Mexico 17 Dominican Republic 34 Nicaragua Enter country 44 Press the Enter or Return key to accept the default answer ...

Page 223: ...one The script prints the time zone that you have selected and then prints a summary of the information that you have entered CONFIGURATION SUMMARY DHCP state disabled since last save displayed values may be incorrect Hostname IP Interfaces Device IP Address Network Mask Default Gateway eth0 eth1 DNS Servers Search Domains NTP Servers Time Zone Is all of the above information correct yes Press the...

Page 224: ... your choice 1 6 3 Enter 3 to configure this server for Call Processing Services for IP Telephony The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice You have chosen to configure this system to provide Call Processing Services for IP Telephony Note that in order for these services to work you must have purchased an appropriate license and ins...

Page 225: ... 1 1 Enter 1 to configure this server as the primary server Services running on this server need to communicate with other servers and devices in order to operate In the next series of questions you will be asked for information about these external services and devices and for other global parameters The site ID is a unique value which identifies a particular site in a multi site VCX installation...

Page 226: ...with the eth0 network interface Enter the IP address of eth0 on the Secondary Authentication and Directory Server The primary IP Messaging Service provides voice mail and other messaging services for the system IP address of the primary IP Messaging Service IP Messaging tasks are associated with the eth0 network interface Enter the IP address of eth0 on the Primary IP Messaging Server The secondar...

Page 227: ...condary Auth Dir Service Primary IP Messaging Service Secondary IP Messaging Service Primary Media Gateway Secondary Media Gateway Do you wish to change any of the values shown N Press the Enter or Return key to accept the default answer N If you want to change any of the information enter Y Configuring additional parameters for Call Processor Trusted Endpoints are allowed to send SIP Notify messa...

Page 228: ...ord A blank entry means no change Password Password confirm This cworks password is used to log into the local cworks account on this server You may be prompted later in this script for another cworks password which is used for authentication between replicating databases The local cworks account password and the cworks database authenication password do not have to match VCX account password A bl...

Page 229: ...ivate 3Com strongly recommends that users change this string for security reasons The Read Community String specifies the community string to be used by a management station when sending read requests to this system Read Community String public CAUTION Press the Enter or Return key to accept the default answer public 3Com strongly recommends that users change this string for security reasons Commo...

Page 230: ... for each VCX service at a detailed level This is not needed in most cases and is recommended only for advanced users Do you wish to review service parameters in detail N Press the Enter or Return key to accept the default answer N If you answer Y to this question the script enters a mode in which you can review and modify low level configuration parameters for each service This is not needed for ...

Page 231: ...utomated configuration but this requires that the DHCP server is configured to provide the proper options Unless you know that your environment is set up in this way you should say no here and configure static network parameters Use DHCP on eth0 to configure network parameters yes no Enter no to specify the IP addresses manually Configuring Hostname Enter system hostname Enter the unqualified name...

Page 232: ...ry DNS Server Secondary DNS Server Tertiary DNS Server Enter up to three DNS server IP addresses Configuring DNS Search Path Press Enter to leave the current path unchanged or specify a new search path with spaces separating each entry DNS Search Path Enter the DNS search path appropriate for this site Configuring Network Time Protocol Enter NTP servers one at a time When done enter 0 0 0 0 to sto...

Page 233: ...ti 43 Trinidad Tobago 10 Belize 27 Jamaica 44 United States 11 Canada 28 St Kitts Nevis 45 Uruguay 12 Chile 29 Cayman Islands 46 St Vincent 13 Colombia 30 St Lucia 47 Venezuela 14 Costa Rica 31 Martinique 48 Virgin Islands UK 15 Cuba 32 Montserrat 49 Virgin Islands US 16 Dominica 33 Mexico 17 Dominican Republic 34 Nicaragua Enter country 44 Press the Enter or Return key to accept the default answe...

Page 234: ...r the number for your time zone Selected Time Zone The script prints the time zone that you have selected and then prints a summary of the information that you have entered CONFIGURATION SUMMARY DHCP state disabled since last save displayed values may be incorrect Hostname IP Interfaces Device IP Address Network Mask Default Gateway eth0 eth1 DNS Servers Search Domains NTP Servers Time Zone Is all...

Page 235: ...er 3 to configure this server for Call Processing Services for IP Telephony The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice You have chosen to configure this system to provide Call Processing Services for IP Telephony Note that in order for these services to work you must have purchased an appropriate license and installed the correspondi...

Page 236: ...e Enter your choice by number 1 2 Enter 2 to configure this server as the secondary server Services running on this server need to communicate with other servers and devices in order to operate In the next series of questions you will be asked for information about these external services and devices and for other global parameters The site ID is a unique value which identifies a particular site i...

Page 237: ...interface Enter the IP address of eth0 on the Secondary Authentication and Directory Server The primary IP Messaging Service provides voice mail and other messaging services for the system IP address of the primary IP Messaging Service IP Messaging tasks are associated with the eth0 network interface Enter the IP address of eth0 on the Primary IP Messaging Server The secondary IP Messaging Service...

Page 238: ...mary Call Processor Primary Auth Dir Service Secondary Auth Dir Service Primary IP Messaging Service Secondary IP Messaging Service Primary Media Gateway Secondary Media Gateway Press the Enter or Return key to accept the default answer N If you want to change any of the information enter Y Configuring additional parameters for Call Processor Trusted Endpoints are allowed to send SIP Notify messag...

Page 239: ...ssword confirm This cworks password is used to log into the local cworks account on this server You may be prompted later in this script for another cworks password which is used for authentication between replicating databases The local cworks account password and the cworks database authenication password do not have to match VCX account password A blank entry means no change Password Password c...

Page 240: ...rivate 3Com strongly recommends that users change this string for security reasons The Read Community String specifies the community string to be used by a management station when sending read requests to this system Read Community String public CAUTION Press the Enter or Return key to accept the default answer public 3Com strongly recommends that users change this string for security reasons Comm...

Page 241: ...t a detailed level This is not needed in most cases and is recommended only for advanced users Do you wish to review service parameters in detail N Press the Enter or Return key to accept the default answer N If you answer Y to this question the script enters a mode in which you can review and modify low level configuration parameters for each service This is not needed for standard configurations...

Page 242: ...242 CHAPTER 5 INSTALLING A CALL PROCESSING SERVER ...

Page 243: ...ts In any regional office the Call Records Server is installed on a single IBM X346 machine The sample configuration script in this chapter describes how to configure the Call Records Server in any regional office CAUTION Before you configure any server you must first obtain and install a valid license key file on that server If you do not install the license many software processes that are criti...

Page 244: ...m hostname Enter the unqualified name that you want to use for this primary server Unqualified host names must conform to the rules outlined in Host Names in Chapter 6 Configuring IP Interface eth0 IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server s eth0 interface and the subnet mask and default gateway IP address appropriate for this site Configuring IP I...

Page 245: ...graphic location from the following list 1 Africa 2 Americas 3 Antarctica 4 Arctic Ocean 5 Asia 6 Atlantic Ocean 7 Australia 8 Europe 9 Indian Ocean 10 Pacific Ocean Enter continent 2 Press the Enter or Return key to accept the default answer 2 or enter the number for your geographic location Please select a country from the following list 1 Antigua Barbuda 18 Ecuador 35 Panama 2 Anguilla 19 Grena...

Page 246: ...aska 5 Aleutian Islands 6 Central Time 7 Central Time Michigan Wisconsin border 8 Central Time North Dakota Oliver County 9 Eastern Standard Time Indiana Crawford County 10 Eastern Standard Time Indiana Starke County 11 Eastern Standard Time Indiana Switzerland County 12 Eastern Standard Time Indiana most locations 13 Eastern Time 14 Eastern Time Kentucky Louisville area 15 Eastern Time Kentucky W...

Page 247: ...nfiguration Script Primary Server The script displays several status messages and immediately begins the configuration of the system services Select System Configuration Individual systems may provide various services in a VCX installation You must select the appropriate set of services which this system is to provide Be certain that the selection corresponds to the functionality you have purchase...

Page 248: ...ecords Service server If you answer no here you can choose an alternative configuration Confirm selection no yes Enter yes to confirm your choice Selection confirmed The script prints several configuration messages Welcome to the VCX Service Configuration Wizard This wizard sets up VCX services Do you wish to configure services at this time Y Press the Enter or Return key to accept the suggested a...

Page 249: ...you to enter the passwords for the Root Cworks and VCX accounts 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons Root account password A blank entry means no change Password Password confirm Cworks account password A blank entry means no change Password Password confirm This cworks password is used to log into the local cworks acco...

Page 250: ...hange this string for security reasons The Write Community String specifies the community string to be used by a management station when sending write requests to this system Write Community String private CAUTION Press the Enter or Return key to accept the default answer private 3Com strongly recommends that users change this string for security reasons The Read Community String specifies the com...

Page 251: ...u have the option of reviewing and changing parameters for each VCX service at a detailed level This is not needed in most cases and is recommended only for advanced users Do you wish to review service parameters in detail N Press the Enter or Return key to accept the default answer N If you answer Y to this question the script enters a mode in which you can review and modify low level configurati...

Page 252: ...252 CHAPTER 6 INSTALLING A CALL RECORDS SERVER ...

Page 253: ...ur configuration contact your Voice Authorized 3Com Representative Sample Configuration Scripts An Authentication and Directory Server is installed on an IBM X346 machine The sample configuration scripts in this chapter describes how to configure a Primary or Secondary Authentication and Directory Server in a regional office CAUTION Before you configure any server you must first obtain and install...

Page 254: ...but this requires that the DHCP server is configured to provide the proper options Unless you know that your environment is set up in this way you should say no here and configure static network parameters Use DHCP on eth0 to configure network parameters yes no Enter no to specify the IP addresses manually Configuring Hostname Enter system hostname Enter the unqualified name that you want to use f...

Page 255: ...er IP addresses Configuring DNS Search Path Press Enter to leave the current path unchanged or specify a new search path with spaces separating each entry DNS Search Path Enter the DNS search path appropriate for this site Configuring Network Time Protocol Enter NTP servers one at a time When done enter 0 0 0 0 to stop Primary NTP Server Secondary NTP Server Enter one or two NTP server IP addresse...

Page 256: ... 27 Jamaica 44 United States 11 Canada 28 St Kitts Nevis 45 Uruguay 12 Chile 29 Cayman Islands 46 St Vincent 13 Colombia 30 St Lucia 47 Venezuela 14 Costa Rica 31 Martinique 48 Virgin Islands UK 15 Cuba 32 Montserrat 49 Virgin Islands US 16 Dominica 33 Mexico 17 Dominican Republic 34 Nicaragua Enter country 44 Press the Enter or Return key to accept the default answer 44 or enter the number for yo...

Page 257: ...me zone that you have selected and then prints a summary of the information that you have entered CONFIGURATION SUMMARY DHCP state disabled since last save displayed values may be incorrect Hostname IP Interfaces Device IP Address Network Mask Default Gateway eth0 eth1 DNS Servers Search Domains NTP Servers Time Zone Is all of the above information correct yes Press the Enter or Return key to acce...

Page 258: ...choice 1 6 4 Enter 4 to configure this server for Authentication and Directory Services for IP Telephony The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice You have chosen to configure this system to provide Authentication and Directory Services for IP Telephony Note that in order for these services to work you must have purchased an appropr...

Page 259: ...erver Services running on this server need to communicate with other servers and devices in order to operate In the next series of questions you will be asked for information about these external services and devices and for other global parameters The site ID is a unique value which identifies a particular site in a multi site VCX installation It is a string of up to 22 characters consisting of l...

Page 260: ...t the VCX system by IP Messaging Servers in regional offices enter Y The primary Call Processor has principal responsibility for handling calls IP address of the primary Call Processor Call Processor tasks are associated with the eth1 network interface Enter the IP address of eth1 on the Primary Call Processing Server The primary Provisioning Service is used for Web based configuration IP address ...

Page 261: ...he eth0 network interface Enter the IP address of eth0 on the Primary IP Messaging Server The secondary IP Messaging Service is a backup for voice mail and other messaging services IP address of the secondary IP Messaging Service IP Messaging tasks are associated with the eth0 network interface Enter the IP address of eth0 on the Secondary IP Messaging Server The script prints a summary of the glo...

Page 262: ...account password A blank entry means no change Password Password confirm Cworks account password A blank entry means no change Password Password confirm This cworks password is used to log into the local cworks account on this server You may be prompted later in this script for another cworks password which is used for authentication between replicating databases The local cworks account password ...

Page 263: ...a single site and if replication is in use the setting must be the same on the primary and secondary servers for that site Enable System Speed Dial Master N Y At a regional site enter Y for the Primary Authentication and Directory Server and remember to answer Y when you configure the associated Secondary Authentication and Directory Server In supported VCX configurations the primary and secondary...

Page 264: ...s system Read Community String public CAUTION Press the Enter or Return key to accept the default answer public 3Com strongly recommends that users change this string for security reasons Common Agent supports a management station authentication feature Answering Y here will allow only a set of pre identified SNMP management stations to manage the system You will be able to enter IP addresses of a...

Page 265: ...s the Enter or Return key to accept the default answer N If you answer Y to this question the script enters a mode in which you can review and modify low level configuration parameters for each service This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise 3Com does not support this mode of making configuration changes Please wait ...

Page 266: ...n but this requires that the DHCP server is configured to provide the proper options Unless you know that your environment is set up in this way you should say no here and configure static network parameters Use DHCP on eth0 to configure network parameters yes no Enter no to specify the IP addresses manually Configuring Hostname Enter system hostname Enter the unqualified name that you want to use...

Page 267: ...P addresses Configuring DNS Search Path Press Enter to leave the current path unchanged or specify a new search path with spaces separating each entry DNS Search Path Enter the DNS search path appropriate for this site Configuring Network Time Protocol Enter NTP servers one at a time When done enter 0 0 0 0 to stop Primary NTP Server Secondary NTP Server Enter one or two NTP server IP addresses CA...

Page 268: ...tates 11 Canada 28 St Kitts Nevis 45 Uruguay 12 Chile 29 Cayman Islands 46 St Vincent 13 Colombia 30 St Lucia 47 Venezuela 14 Costa Rica 31 Martinique 48 Virgin Islands UK 15 Cuba 32 Montserrat 49 Virgin Islands US 16 Dominica 33 Mexico 17 Dominican Republic 34 Nicaragua Enter country 44 Press the Enter or Return key to accept the default answer 44 or enter the number for your country Please selec...

Page 269: ...ve selected and then prints a summary of the information that you have entered CONFIGURATION SUMMARY DHCP state disabled since last save displayed values may be incorrect Hostname IP Interfaces Device IP Address Network Mask Default Gateway eth0 eth1 DNS Servers Search Domains NTP Servers Time Zone Is all of the above information correct yes Press the Enter or Return key to accept the default answ...

Page 270: ... choice 1 6 4 Enter 4 to configure this server for Authentication and Directory Services for IP Telephony The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice You have chosen to configure this system to provide Authentication and Directory Services for IP Telephony Note that in order for these services to work you must have purchased an approp...

Page 271: ...er Services running on this server need to communicate with other servers and devices in order to operate In the next series of questions you will be asked for information about these external services and devices and for other global parameters The site ID is a unique value which identifies a particular site in a multi site VCX installation It is a string of up to 22 characters consisting of lett...

Page 272: ...ut the VCX system by IP Messaging Servers in regional offices enter Y The primary Call Processor has principal responsibility for handling calls IP address of the primary Call Processor Call Processor tasks are associated with the eth1 network interface Enter the IP address of eth1 on the Primary Call Processing Server The primary Provisioning Service is used for Web based configuration IP address...

Page 273: ...erface Enter the IP address of eth0 on the Primary IP Messaging Server The secondary IP Messaging Service is a backup for voice mail and other messaging services IP address of the secondary IP Messaging Service IP Messaging tasks are associated with the eth0 network interface Enter the IP address of eth0 on the Secondary IP Messaging Server The script prints a summary of the global parameters that...

Page 274: ...entry means no change Password Password confirm Oracle account password A blank entry means no change Password Password confirm Cworks account password A blank entry means no change Password Password confirm This cworks password is used to log into the local cworks account on this server You may be prompted later in this script for another cworks password which is used for authentication between r...

Page 275: ...only at a single site and if replication is in use the setting must be the same on the primary and secondary servers for that site Enable System Speed Dial Master N Y At a regional site you should have entered Y for the Primary Authentication and Directory Server Also enter Y here for the Secondary Authentication and Directory Server In supported VCX configurations the primary and secondary server...

Page 276: ...is system Read Community String public CAUTION Press the Enter or Return key to accept the default answer public 3Com strongly recommends that users change this string for security reasons Common Agent supports a management station authentication feature Answering Y here will allow only a set of pre identified SNMP management stations to manage the system You will be able to enter IP addresses of ...

Page 277: ...s the Enter or Return key to accept the default answer N If you answer Y to this question the script enters a mode in which you can review and modify low level configuration parameters for each service This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise 3Com does not support this mode of making configuration changes Please wait ...

Page 278: ...d stored locally before being forwarded and applied at each of the remote locations Oracle replication is a fully integrated feature of the Oracle server it is not a separate server 3Com recommends and only supports MMR which is comprised of multiple master sites equally participating in an update anywhere model Updates made to an individual master site are sent to all other participating master s...

Page 279: ...y and Secondary IP Messaging Servers Installing different versions causes problems Installing Prompts Primary IP Messaging Server The Primary IP Messaging Server may be any of these A regional office server that runs IP Messaging services only A regional office server that runs IP Messaging and IP Telephony services A server at a single site that runs IP Messaging and IP Telephony services A branc...

Page 280: ... services only A regional office server that runs IP Messaging and IP Telephony services A server at a single site that runs IP Messaging services A server at a single site that runs IP Messaging and IP Telephony services A branch office server that runs IP Messaging and IP Telephony services 1 Log in as root on the Secondary IP Messaging Server The default password is pvadmin CAUTION 3Com strongl...

Page 281: ... Primary IP Messaging Server The default password is pvadmin CAUTION 3Com strongly recommends that customers change this password on all VCX servers Guidelines about other passwords and other security related issues can be found in the VCX Security Guide 2 Log in to the 3Com Partner Access web site and locate the prompt file 3 Download the language RPM file and place it in this directory opt insta...

Page 282: ... services A branch office server that runs IP Messaging and IP Telephony services 1 Log in as root on the Secondary IP Messaging Server The default password is pvadmin CAUTION 3Com strongly recommends that customers change this password on all VCX servers Guidelines about other passwords and other security related issues can be found in the VCX Security Guide 2 Log in to the 3Com Partner Access we...

Page 283: ...ompts To assign a set of language prompts to any IPMSG mailbox use your browser to log in to the VCX Administrator Interface and then follow the instructions in the VCX Administration Guide CAUTION You must install the same version of any prompt package on the Primary and Secondary IP Messaging Servers Installing different versions causes problems ...

Page 284: ...284 CHAPTER 8 INSTALLING LANGUAGE PROMPTS ...

Page 285: ...oftware Emulators 3Com Complement Attendant Software CAS 3Com Call Detail Reporting Attendant Consoles 3105 Attendant Console Gateways 3Com V7111 Analog Gateways 3Com V7122 Digital Gateways 3Com V6000 Analog Integrated Branch Communications platform 3Com V6100 Digital Integrated Branch Communications platform Printers Adding a Printer RAID Disks Adding a RAID Disk This chapter also describes Virtu...

Page 286: ... include all device configuration information Telephone Installation To install a 3Com Basic Telephone or a 3Com Business Telephone use the Local User Interface LUI on the telephone The LUI allows you to enter configuration information by pressing buttons You can use the telephone display panel to View existing settings Verify changes you have made 3Com 3101 Basic Telephone The easiest way to inst...

Page 287: ...2 Enter the IP address of the Alternate Call Processing Server 13 Press to save the Alternate Call Processing Server IP address 14 Disconnect and reconnect the telephone power cord The telephone Obtains an IP address from a DHCP in your network Contacts the Primary Call Processing Server and begins to download the appropriate software During the downloading process several progress messages appear...

Page 288: ...he telephone is connected 8 Press to save the new setting 9 Press 4 Set GatwyIP 10 Enter the IP address of the gateway for this subnetwork 11 Press to save the new setting 12 Disconnect and reconnect the telephone power cord The telephone contacts the Primary Call Processing Server and begins to download the appropriate software During the downloading process several progress messages appear in th...

Page 289: ...e power cord into the power connector on the telephone 5 Press the Msg message button located below the up and down arrow buttons 6 Press 5 Set NCP IP 7 Enter the IP address of the Primary VCX Call Processing Server 8 Press to save the Primary Call Processing Server setting VCX systems typically have two Call Processing servers One is the primary server and the other is the alternate server which ...

Page 290: ...server to provide IP addresses to devices you must manually configure the IP address of the 3Com 2101 Basic Telephone 1 Configure the telephone as described in Configuring the 3Com 2101 Telephone with a DHCP Server earlier in this section 2 Press the Msg message button located below the up and down arrow buttons 3 Press 2 Set My IP 4 Enter the IP address that you want to assign to the telephone 5 ...

Page 291: ...resses through a DHCP server you must manually configure the IP address of the telephone Configuring the 3102 Telephone with a DHCP Server To configure the 3Com 3102 Business Telephone 1 Plug one end of a Category 5 Ethernet cable into the connector on the 3101 Basic Telephone 2 Plug the other end of the Ethernet cable into the appropriate data jack on your network 3 Plug the power cord into an AC...

Page 292: ...hone extension to a user you must configure the telephone extension number and user ID using the VCX Administrator User Interface For information about how to perform these tasks see the VCX Administration Guide Configuring the 3Com 3102 Telephone Without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices you must manually configure the IP address of the 3C...

Page 293: ...st way to install any 3Com telephone assumes that the telephone obtains an IP address from a DHCP server If your network does not provide IP addresses through a DHCP server you must manually configure the IP address of the telephone Configuring the 3Com 2102 Telephone with a DHCP Server To configure the 3Com 2102 Business Telephone 1 Plug one end of a Category 5 Ethernet cable into the connector o...

Page 294: ...power cord The telephone Obtains an IP address from a DHCP in your network Contacts the Primary Call Processing Server and begins to download the appropriate software During the downloading process several progress messages appear in the telephone display panel After the software has been downloaded to the telephone the message Local Phone Number appears To log in on the telephone a user enters An...

Page 295: ...ign to the telephone 5 Press to save the IP address 6 Press 3 Set SubNMsk 7 Enter the subnetwork mask appropriate for the subnetwork to which the telephone is connected 8 Press to save the subnetwork mask 9 Press 4 Set GatwyIP 10 Enter the IP address of the gateway for this subnetwork 11 Press to save the gateway address 12 Disconnect and reconnect the telephone power cord The telephone contacts t...

Page 296: ...uttons that are located on the right side of the telephone display panel 6 Use the up and down arrow buttons to scroll through the list of options 7 When the selection dot is beside Set Primary PBX IP press the Select button located below the word Select in the display panel 8 Enter the IP address of the Primary VCX Call Processing Server VCX systems typically have two Call Processing servers One ...

Page 297: ...ration Guide Configuring the 3Com 3103 Telephone Without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices you must manually configure the IP address of the 3Com 3103 Manger Telephone 1 Configure the telephone as described in Configuring the 3103 Telephone with a DHCP Server earlier in this section 2 Configure the IP address for the telephone a Press the F...

Page 298: ...priate for the subnetwork to which the telephone is connected g To save the new setting press the Save button located below the word Save in the display panel 4 Configure the gateway address for the network segment to which the telephone is connected a Press the Feature button located under the word Feature in the telephone display panel b Use the up and down arrow buttons to scroll through the li...

Page 299: ...purchase and install the VistaPoint Console Companion software go to http www iqnsi com html 3com_vcx html 3Com Call Detail Reporting To create call reports from the database install the Call Detail Reporting software on a PC that is running Windows 98 Windows 2000 or Windows XP software CAUTION Microsoft NET Framework version 1 1 or later must be installed on the PC before the Call Detail Reporti...

Page 300: ...uration method you must manually configure the 3105 Attendant Console using the serial console connection on the back of the unit An adapter cable see Attendant Console Adapter Cable later in this chapter is required The 3105A and 3105B models require configuration commands with slightly different formats To determine which model you have examine the 3Com 3C number on the label that is located on ...

Page 301: ...ernet cable connect a serial port on your PC to the serial port on the underside of the 3105 Attendant Console 4 Connect a 3Com power adapter to an AC power outlet 5 Connect the other end of the power adapter cable to the power connector on the underside of the 3105 Attendant Console 6 Use a terminal emulation program such as Hyperterm to connect to the serial port on your PC The configuration is ...

Page 302: ... Attendant Console vcxSetDialDomain 1 1 1 1 10 To assign an IP address that you select to the Attendant Console nbxSetIpAddress 192 168 10 101 11 To define the subnetwork mask for this subnetwork nbxSetSubnetMask 255 255 255 0 12 To define the IP address for the gateway on this subnetwork nbxSetGatewayAddress 192 168 10 254 13 To configure a specific virtual LAN VLAN for the 3105A Attendant Consol...

Page 303: ...side of the console 2 Plug the other end of the Ethernet cable into an active network jack 3 Using an RJ45 to DB9 adapter cable see Table 13 earlier in this chapter for the pin assignments and a standard Ethernet cable connect a serial port on your PC to the serial port on the underside of the 3105 Attendant Console 4 Connect a 3Com power adapter to an AC power outlet 5 Connect the other end of th...

Page 304: ...is command to set the dialing domain for the Attendant Console vcxSetDialDomain 1 1 1 1 10 To assign an IP address that you select to the Attendant Console nbxSetIpAddress 192 168 10 101 11 To define the subnetwork mask for this subnetwork nbxSetSubnetMask 255 255 255 0 12 To define the IP address for the gateway on this subnetwork nbxSetGatewayAddress 192 168 10 254 13 To configure a specific vir...

Page 305: ...figuration of the Attendant Console Associate the Attendant Console with a particular phone For instructions on how to perform these tasks see the VCX Administration Guide Gateway Installation 3Com V7111 Analog Gateways V7111 Analog Gateways connect the VCX system in two directions FXO versions connect to analog trunk lines from the Public Switched Telephone Network PSTN FXS versions connect to an...

Page 306: ...tings of the gateway to conform to your network and connect the gateway to the VCX Call Processing Server For each digital gateway The default IP address for trunks 1 through 8 is 10 1 10 10 The default IP address for trunks 9 through 16 is 10 1 10 11 The default subnet mask for all trunks is 255 255 0 0 The default IP address for the network gateway is 10 1 10 254 3Com V6000 Analog Integrated Bra...

Page 307: ...s and the Media Gateway are separate functional units housed in the same chassis The applications and the Media Gateway must be configured separately Figure 1 V6000 Front Panel 1 2 3 4 5 6 7 8 9 10 Item Description 1 Four port FXS module 2 Two port FXO module 3 Expansion slot FXO or FXS 4 CPU module see Figure 2 for an expanded view 5 Expansion slot power 6 Power module 7 Expansion slot FXO or FXS...

Page 308: ...on 1 Locking screw 2 Dry contact ports 2 3 Audio In Out 4 10 100 Ethernet port has activity and link status lights 5 10 100 Ethernet port has activity and link status lights 6 RS 232 port 7 Locking screw 8 Reset button access button is located behind the front panel 2 3 4 5 6 1 7 8 ...

Page 309: ... View Item Description 1 Locking screw 2 RS 232 serial port Molex three pin connector 3 General purpose status light 4 Activity status light for disk 0 5 Activity status light for disk 1 6 Power status light 7 USB connector type A 8 Locking screw 1 2 3 4 5 6 7 8 ...

Page 310: ...m Description 1 Ground Earth connection 2 ESD Electrostatic Discharge connection port 3 Power connector 4 Power connector used only if the unit has two power supplies 5 iPMX module see Figure 5 for an expanded view 6 Disk drive module 0 7 Disk drive module 1 8 Reserved for future use 1 2 3 4 5 6 7 8 9 10 11 12 13 ...

Page 311: ...with the unit d Verify that after a self test period of approximately two minutes the status light LED on the front panel of the power supply turns green 3 Assign an IP address to the Media Gateways portion of the V6000 a Disconnect the Ethernet cable from the Ethernet connector that is located on the CPU module on the front panel b Connect a crossover Ethernet cable to the Ethernet port on a PC t...

Page 312: ...onnect the Ethernet crossover cable from the front panel and reconnect the original Ethernet cable At any time during the network configuration process you can reset the V6000 Integrated Branch Communications platform to the original factory settings To do so press the reset button and hold it for a minimum of 6 seconds The reset button is located inside the front panel of the CPU module A semi ci...

Page 313: ...p Screen 3 Click the arrow button located to the right of Endpoint Phone Number Table The Endpoint Phone Number Table screen appears See Figure 7 Figure 7 Endpoint Phone Number Table 4 Edit the first row which corresponds to the 4 port FXS module ...

Page 314: ...ed to the first channel and extensions 202 will be assigned to the second channel 6 Click the Submit button 7 Click Quick Setup to return to the Quick Setup screen 8 In the Quick Setup screen click the arrow button that is located to the right of Tel to IP Routing Table The Tel to IP Routing Table screen appears See Figure 8 Figure 8 Tel to IP Routing Table 9 Edit the first row to create a route f...

Page 315: ...f the Media Gateway as a trusted endpoint For instructions on how to add trusted endpoints see the VCX Administration Guide 2 On the VCX Call Processing Server in the regional office configure the IP address of the Media Gateway as a trusted endpoint For instructions on how to add trusted end points see the VCX Administration Guide 3 Enable Registration on the Media Gateway a Open a browser on you...

Page 316: ...ick OK The Media Gateway restarts After the restart has been completed the newly configured value takes effect 5 Configure Use Gateway Name for OPTIONS to Yes a Open a browser on your PC and enter the IP address of the Media Gateway portion of the V6000 b Enter the user name and password the defaults are Admin Admin Both user name and password are case sensitive c Click Protocol Management Protoco...

Page 317: ... platform provides a modular solution for branch offices requiring VCX call processing and IP Messaging services as well as up to four T1 E1 connections to the PSTN or other PBX s The platform can be configured with any combination of one span and two span modules up to a maximum of 4 spans A four span module is also available The T1 E1 modules can be configured for connections to Primary Rate ISD...

Page 318: ...mately two minutes the status light LED on the front panel of the power supply turns green 3 Assign an IP address to the Media Gateways portion of the V6100 a Disconnect the Ethernet cable from the Ethernet connector that is located on the CPU module on the front panel b Connect a crossover Ethernet cable to the Ethernet port on a PC that is not connected to your network c Configure the network pa...

Page 319: ...reset the V6100 Integrated Branch Communications platform to the original factory settings To do so press the reset button and hold it for a minimum of 6 seconds The reset button is located inside the front panel of the CPU module A semi circular opening located directly above the serial port provides access to the reset button CAUTION Use a non conducting probe to press the reset button in order ...

Page 320: ...nting CUPS web page The web page http www cups org also includes extensive information on CUPS Man page Enter the command man lpadmin for a quick reference to printer configuration Adding a Printer The VCX operating system uses the lpadmin interface for printer setup This interface is the standard command line tool for configuring CUPS Note that you must be logged in as root to execute these comma...

Page 321: ...ng a VCX server for RAID operation the server is offline 3Com recommends that you add RAID disks at times when the system can be scheduled to be unavailable Adding a Second Disk Drive To add a second disk drive to a VCX server 1 Log in as root and shut down the server using this command shutdown now 2 Remove power from the server 3 Insert the new disk drive into the appropriate slot On an IBM x306...

Page 322: ...tatus command You might want to determine if the newly added disk is fully mirrored or during later operation you might want to verify that both disks are operating properly Use one of these command formats vcx raid status verbose vcx raid status short For instructions on how to replace a failed RAID disk see Replacing a RAID Disk in Appendix C VLAN Configuration If you use Virtual LANs VLANs in y...

Page 323: ...ws the pinouts To set the VLAN ID number for a 3105 Attendant Console 1 Plug a standard Ethernet cable into the data port located on the underside of the Attendant Console 2 Plug the other end of the Ethernet cable into an active network jack 3 Using an adapter female 9 pin DB9 to female RJ 45 and a standard Ethernet cable connect a serial port on your PC to the serial port on the underside of the...

Page 324: ...al port on your PC The configuration is 9600 baud 8 data bits 1 stop bit No parity No flow control 7 In the Hyperterm window enter this command substituting the one or two digit VLAN ID number for XY VcxSetVlanConfig XY V7111 and V7122 Gateways You cannot configure V7111 or V7122 gateways to operate on a VLAN ...

Page 325: ...e Enterprise Management Suite EMS is used to perform advanced configuration tasks on the servers within a VCX system For VCX 7 1 the appropriate version of EMS is 2 3 Use the VCX V7230 Enterprise Management Suite User Guide to install EMS and discover the components of the VCX system ...

Page 326: ...324 CHAPTER 10 INSTALLING THE ENTERPRISE MANAGEMENT SUITE ...

Page 327: ...which a telephone can receive its download Typically this is the IP address of the Secondary VCX Call Processing Server in a dual server configuration Voice VLAN Configuration If you configure any of your 3Com telephones or your VCX system on Virtual LANs you can configure your DHCP server to specify VLAN ID numbers for each scope You can also enable and disable VLAN operation for each DHCP scope ...

Page 328: ...t be the NCP IP Address for backward compatibility If you configure multiple suboptions 3Com recommends that you configure them in order of suboption number You can omit one or more suboptions from the configuration For example if you decide not to configure suboption 2 3Com recommends that you configure suboptions 1 3 and 4 in that order 1 Start the DHCP Microsoft Management Console Start Program...

Page 329: ...alue enter each element of the new value a Click in the New value text box b Type the individual element value c Click Add Configuring the IP Address of the Primary Server Suboption 1 of option 184 defines the IP address of the VCX Primary Server For each element in Table 14 repeat steps 4 a b and c listed at the beginning of this topic As you add each element it appears in the Current values list...

Page 330: ...he Current values list above previously added values 234 The second octet in the IP address 1 The third octet in the IP address 254 The fourth octet in the IP address Table 14 Configuring the IP Address of the Primary Server continued What You Type Description Table 15 Configuring the IP Address of the Alternate Server What You Type Description 2 Enter 2 as the second suboption code for option 184...

Page 331: ... order Table 16 Configuring the VLAN ID What You Type Description 3 Enter 3 as the third suboption code for option 184 4 The length of the argument that applies to this suboption For option 184 suboption 3 there are two arguments VLAN ID 2 bytes possible values 0 through 4095 VLAN Enable 2 bytes possible values 1 enabled and 0 disabled NOTE The next two fields use example data 25 as the VLAN ID an...

Page 332: ...Limit 254 characters The format in which you enter the digits of the dial string is 0 through 9 Enter 00 through 09 Wildcard Enter 0xAA which is the hexadecimal value for the asterisk character Note The asterisk character must be the last character in the dial string Note You can configure only one dial string in suboption 4 Example The IP address is 192 168 15 254 and the fail over dial string is...

Page 333: ...ption Name column The Vendor column contains the word Standard The values of the individual elements that you entered appear in the Value column The values appear in hexadecimal format although you entered them in decimal format To activate option 184 globally 1 In the left pane of the DHCP Microsoft Management Console dialog box highlight Server Options 2 Right click Server Options and from the m...

Page 334: ...lly Configuring a Telephone All of the Option 184 parameters with the exception of the Failover Route Point can be manually configured on any 3Com telephone by using the Local User Interface LUI For more information on configuring telephones see Chapter 9 Installing Devices ...

Page 335: ...configuration files for the branch office equipment reside on the TFTP server and the locations of these files are specified as part of the configuration of the DHCP server 3Com does not supply a TFTP server as part of the VCX system and recommends that customers not install TFTP server software on any VCX server This appendix does not describe how to install or configure a TFTP server Configurati...

Page 336: ...ateway connection to the telephone company s central office equipment also located in the branch office For instructions on how to create the configuration files see these descriptions Creating VCX Server Configuration Files Creating Media Gateway Configuration Files Creating VCX Server Configuration Files To create a configuration file for a branch office VCX server run the vcx createcfg script o...

Page 337: ...s and after you have answered the last question the wizard creates the configuration file and exits See Sample Script For Creating a Branch Office Configuration File next 4 Move the configuration file to the appropriate directory on the TFTP server 5 Repeat this process for each branch office in your VCX system ...

Page 338: ...n To abort press Control C Create the configuration file for which version of VCX 1 VCX 7 1 0a 2 VCX 7 1 1a Enter your choice 1 to 2 2 The script lists all of the VCX software versions that are available Select the version that you want You cannot select the software version that is currently running on this server Enter the new configuration filename branch01 Enter the name of the configuration f...

Page 339: ... services Please enter the role of this system 1 This is a regional office primary IP Telephony Messaging server 2 This is a regional office secondary IP Telephony Messaging server 3 This is a branch office IP Telephony Messaging server 4 This server operates standalone Enter your choice by number 1 3 This sample script creates a configuration file for a branch office IP Telephony Server Services ...

Page 340: ...Chapter 1 A VCX call processing server can also support adhoc conferencing The maximum number of conferencing ports that can be used depends on the server s CPU performance and which other services it runs This parameter limits the total number of ports to avoid overloading the system Consult the VCX documentation for help in selecting the value Do not set this parameter arbitrarily high or system...

Page 341: ...er capacity and may be shared among sites Use the Adhoc service on this server Y N Y Press the Enter or Return key to accept the default answer Y If you do not want to use the Adhoc Conference Service enter N CAUTION Conferences of more than 6 participants may degrade overall system performance The SIP default dialing domain is used to construct the SIP URI for outbound SIP requests Enter the SIP ...

Page 342: ...al media gateway that this VCX server will use as the primary way of connecting to the Public Switched Telephone Network PSTN In most configurations the primary media gateway for a branch office is located on the same subnetwork as the branch office server The secondary Media Gateway is an additional interface between the VCX IP Telephony system and the external telephone network If there is no se...

Page 343: ...ues shown N Press the Enter or Return key to accept the default answer N or enter Y to change one or more of the values CAUTION Next the system prompts you to enter the passwords for the Root Oracle Tomcat Cworks and VCX accounts 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons Configuring additional parameters for System Root acco...

Page 344: ...try means no change Password Password confirm App account password A blank entry means no change Password Password confirm Do you wish to change any of the System parameters N Press the Enter or Return key to accept the default answer N or enter Y to change one or more of the values Configuring additional parameters for UPS Monitoring An Uninterruptible Power Supply UPS can be used with VCX system...

Page 345: ...ional Trusted Endpoints can be entered here Enter a blank input to indicate that all endpoints have been entered Additional Trusted Endpoint IP address TrustedAddress Enter the IP address of any SIP devices or servers that you want the VCX Call Processing Servers to treat as trusted endpoints When you have finished press the Enter or Return key when prompted for another IP address Do you wish to c...

Page 346: ...o this question the script prompts you to supply the following information about the backup server IP address a user name and login password for sftp access and the name of the directory into which the data will be placed IP Messaging includes an optional ability to import subscriber profiles from VCX Enable VCX subscriber bulk import Y Press the Enter or Return key to accept the default answer Y ...

Page 347: ... Enter or Return key for all remaining IP address prompts If you enable Text to Speech you must use the G711u codec the default not the G729a codec Do you wish to change any of the IP Messaging Service parameters N Press the Enter or Return key to accept the default answer N If you answer Y to this question the script presents each of the items that you have entered during the most recent part of ...

Page 348: ...e it through the browser interface all calls on the Media Gateway are interrupted and the SNMP trap destination is not set The Trap Community String provides a community string to be used when sending SNMP traps to the trap destination Trap Community String public CAUTION Press the Enter or Return key to accept the default answer public 3Com strongly recommends that users change this string for se...

Page 349: ...ent stations to manage the system You will be able to enter IP addresses of authorized management stations next Authorized management stations can also be configured using EMS or another management station at a later point Enable management station authentication N Press the Enter or Return key to accept the default answer N To enable management station authentication enter Y The script will then ...

Page 350: ... you can review and modify low level configuration parameters for each service This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise 3Com does not support this mode of making configuration changes Please wait while the wizard completes The script now saves all of the configuration parameters and exits When the prompt reappears the...

Page 351: ... Click the button that says Get ini File 5 Choose a name and location for saving this file Edit this file to adapt it to the system configuration at the branch site using the following formatting guidelines Formatting Guidelines for Configuration Files When you modify a Media Gateway configuration file keep these guidelines in mind Lines beginning with a semi colon as the first character are ignor...

Page 352: ...ensitive the parameter value is not case sensitive except for coder names The ini file should be ended with one or more carriage returns For sample configuration files see the following sections Sample V6000 Media Gateway Configuration File Sample V6100 Media Gateway Configuration File ...

Page 353: ... Mask 255 255 255 0 Board Default Gateway 10 230 64 254 Ram size 64M Flash size 16M Num DSPs 2 Num DSP channels 8 Profile NONE To support LAN port redundancy MIIREDUNDANCYENABLE 1 To enable the second of the two LAN ports to act as a failover port for the other set MIIREDUNDANCYENABLE to 1 BaseUDPport 6000 Verify that the the UDP port number is set to 6000 DisableSNMP 0 Set DisableSNMP to 1 if you...

Page 354: ...nding is enabled SyslogServerIP 10 230 64 57 Enter the IP address of the VCX server that is located in the same chassis as the Media Gateway The default port is 514 EnableSyslog 1 Set this value to 1 to enable the Media Gateway to send system log information and error messages to the log server Typically system log information is used only for troubleshooting purposes EnableLANWatchdog 1 Set this ...

Page 355: ...e which will cause a call to be disconnected Minimum value is 10 seconds Maximum value is 28800 seconds 8 hours The default value is 20 CallProgressTonesFilename CALL_PROGRESS_M1K_NO_HOLD_US dat The name of the call progress tones file Do not modify this value FlashHookPeriod 800 Set this parameter to a value between 300 and 1500 msec to control The detection of a hook flash on a telephone connect...

Page 356: ...transmitted to the network Possible values are 0 default 1 and 2 FaxModemBypassCoderType 1 Specify the type of coder to be used when performing fax modem bypass Possible values are 0 G711 A law 64 default 1 G711 μ law 4 G726 32 11 G726 40 BasicRTPPacketInterval 3 Set this parameter using the web browser interface Navigate to Protocol Definition Coders and set the value there The value that you sel...

Page 357: ...eter specifies the display width for the 3Com logo on web browser screens WebLogoText 3Com This string appears when you hover the cursor over the 3Com logo in a web browser screen UseProductName 1 This parameter controls whether the default product name is used Possible values are 0 Use the default product name string 1 Use the string specified in UseRProductName SIP Params ENABLECALLERID 1 Disabl...

Page 358: ... during the dialing of a number NOTE If you disable this feature users can still press either of these two keys as the first key in a dialing sequence REGISTRATIONTIME 3600 Set the duration in seconds of the registration of a SIP telephone The default value is 3600 1 hour DISCONNECTONBUSYTONE 0 Set this parameter to control whether an FXO call is released when either Busy or Fast Busy tones are de...

Page 359: ...onnects the user to the telephone company s equipment and the user then dials the destination number In two stage dialing 1 the FXO module waits until the user has dialed a number and then passes the number to the telephone company equipment Two stage dialing is the default ENABLECURRENTDISCONNECT 1 Enable 1 or disable 0 default the disconnection of calls when the FXO module detects the current di...

Page 360: ...est channel number in the hunt group and then starts ascending again 2 Ascending Select the lowest available channel Always start at the lowest channel number in the hunt group and if that channel is not available select the next higher channel 3 Cyclic Descending Select the next available channel in descending cycle order Always select the next lower channel number in the hunt group When the gate...

Page 361: ...ed by the ProxyKeepAliveTime value ENABLEEARLYMEDIA 1 Enable 1 or disable 0 default the ability of the Media Gateway to send a 183 Progress response with the SDP allowing a media stream to be set up prior to the time that the call is answered If this feature is disabled the call rings immediately PROXYNAME 1 1 1 1 Enter the host part of the SIP URI for any FXS endpoint For example if the SIP URI i...

Page 362: ...tor that you want the gateway to send Possible values are 0 The gateway sends 180 Ringing for calls placed to FXS endpoints or to a PBX over an FXO line 1 The gateway sends 183 Session in Progress if the EnableEarlyMedia parameter is enabled set to 1 8 Same as 1 1 Not configured Default values are used Depending on the value of EnableEarlyMedia the gateway should send one of these progress indicat...

Page 363: ...TEL2IPMODE 3 If alternate routing is enabled select an alternate routing mode Possible values are 0 Alternate routing is not used 1 Alternate routing is performed if a ping to the initial destination fails 2 Alternative routing is performed if a poor quality of service is detected 3 Alternative routing is performed if either a ping failed or poor quality of service was detected GWAPPDELAYTIME 0 Sp...

Page 364: ... Asserted header includes Caller ID P Asserted headers are used among trusted SIP entities 2 P Preferred header includes Caller ID P Preferred headers are used from a user agent to a trusted proxy MWIANALOGLAMP 1 For FXS modules only enable 1 or disable 0 default sending a voltage to a connected analog telephone to activate the telephone s Message Waiting Indicator lamp MWIDISPLAY 1 Enable 1 or di...

Page 365: ...ll to a preconfigured number Possible values range from 0 zero to 60 seconds The default value is 5 seconds ENABLETRANSFER 1 Enable 1 or disable 0 default the ability of a user to transfer a call from an analog telephone by using a hook flash NOTE The equipment at both ends of the call must support this feature and the parameter EnableHold must be enabled set to 1 WAITFORDIALTIME 0 For outgoing FX...

Page 366: ...file contains telephone profiles that you configured in the web browser screens Up to 4 telephone profiles can be defined Navigate to Protocol Management Profile Definitions TelProfile Settings The parameters are Profile Name A name that helps to distinguish this profile from the other three profiles Preference A priority 1 through 10 that determines whether to apply the parameters of the telephon...

Page 367: ...s 0 dB NOTE This parameter should not be changed except by users with an advanced knowledge of the Media Gateway Changing it affects other Media Gateway functions VoiceVolume The gain control for voice specified in dB Values range from 32 dB to 31 dB The default value is 0 zero dB EnableReversePolarity Disable 0 or enable 1 the ability of the FXS module to reverse the line polarity on call answer ...

Page 368: ...e two FXS ports and the four FXO ports disable 0 or enable 1 the Caller ID feature Phone of each end point trunk groups and channel selection mode FXO MOdule Module 0 TrunkGroup_1 1 4 101 For the four FXO ports define the starting extension number Other ports are assigned extension numbers in sequence FXS Module Module 1 TrunkGroup_2 1 2 201 For the two FXS ports define the starting extension numb...

Page 369: ...s TrunkGroupSettings 1 1 TrunkGroupSettings 2 0 For each trunk group specify these parameters Hunt Group ID Channel Select Mode 0 By phone number 1 Cyclic Ascending 2 Ascending 3 Cyclic Descending 4 Descending 5 Number Cyclic Ascending HuntGroup Routing Table Incoming IP calls with called number 201 to 202 will be routed to FXS module all other calls will be routed to FXO module PSTNPrefix 201 202...

Page 370: ...IP Address 10 230 189 133 Board Subnet Mask 255 255 255 0 Board Default Gateway 10 230 189 1 Ram size 128M Flash size 32M Num DSPs 32 Num DSP channels 96 Profile NONE SYSTEM Params DisableSNMP 1 Set DisableSNMP to 1 if you do not want to send SNMP trap information from the V6100 to any SNMP management station s If you set it to 0 you can then specify up to 5 management stations For each station th...

Page 371: ...TM Params Analog Params LifeLineType 2 Set this parameter to 2 to activate the lifeline under any of these conditions The media gateway loses power The network link is physically disconnected The network link fails for any reason FXSLoopCharacteristicsFilename COEFFICIENT_M1K_FXS dat FXOLoopCharacteristicsFilename COEFFICIENT_M1K_FXO dat These parameters hold the names of the characteristics files...

Page 372: ...t this parameter to a value between 300 and 1500 msec to control The detection of a hook flash on a telephone connected to an FXS port The generation of a hook flash on an FXO port Note that you must add 90 msec to this number to generate a hook flash of the desired duration For example to generate a hook flash of 450 msec set this value to 540 msec ControlProtocols Params ControlDiffServ 46 Sets ...

Page 373: ... for this trunk E1_EURO_ISDN 1 T1_CAS 2 T1_RAW_CAS 3 T1_TRANSPARENT 4 E1_TRANSPARENT 5 E1_TRANSPARENT_30 6 E1_MFCR2 7 E1_CAS_R2 8 E1_RAW_CAS 9 T1_NI2_ISDN 10 T1_4ESS_ISDN 11 T1_5ESS_9_ISDN 12 T1_5ESS_10_ISDN 13 T1_DMS100_ISDN 14 J1_TRANSPARENT 15 T1_NTT_ISDN Japan Nippon Telegraph 16 E1_AUSTEL_ISDN Australian Telecom 17 T1_HKT_ISDN Hong Kong HKT 18 E1_KOR_ISDN Korean operator 19 T1_HKT_ISDN Hong K...

Page 374: ...h CRC4 default automatic mode if CRC is identified in the Rx CRC is sent in Tx otherwise no CRC a Double frame c Multiframe with CRC4 For T1 0 or D Extended super frame with CRC6 default 1 or B Super frame D4 F12 12 Frame multiframe A F4 4 Frame multiframe C Extended super frame without CRC6 F J1 Japan ESF with CRC6 and JT SS7 Params Voice Engine Params IdlePCMPattern 255 Specify the PCM Pattern t...

Page 375: ...ansportType 0 V32ModemTransportType 0 V34ModemTransportType 0 FaxRelayRedundancyDepth 2 FaxModemBypassCoderType 1 BasicRTPPacketInterval 3 CNGDetectorMode 2 EnableStandardSIDPayloadType 1 EchoCancellerAggressiveNLP 1 ECDCRemoval 1 ECNlpSensitivity 1 WEB Params UseRProductName VCX 6100 This string of characters is sent by the V6100 during DHCP requests LogoFileName 3Com_Logo gif This file contains ...

Page 376: ...ack RB tone is played on the IP side of a call Possible values are 0 Don t play ringback tone 1 Ringback tone is played after the SIP 183 session progress response has been sent NOTE To enable the Media Gateway to send a 183 response set EnableEarlyMedia to 1 NOTE If EnableDigitDelivery is set to 1 the Media Gateway does not play ringback tones and does not send a 183 response ISSPECIALDIGITS 1 En...

Page 377: ...Registration and Authentication occur for FXS endpoints only ISWAITFORDIALTONE 1 Specify whether outbound calls over FXO ports occur immediately after the port seizes the PSTN line 0 or after the port detects dial tone 1 default ISTWOSTAGEDIAL 0 Enable one stage dialing 0 or two stage dialing In one stage dialing the FXO module connects the user to the telephone company s equipment and the user th...

Page 378: ... server The frequency with which the signal is sent is controlled by the ProxyKeepAliveTime value ENABLEEARLYMEDIA 1 Enable 1 or disable 0 default the ability of the Media Gateway to send a 183 Progress response with the SDP allowing a media stream to be set up prior to the time that the call is answered If this feature is disabled the call rings immediately PROXYNAME 10 230 189 23 Enter the host ...

Page 379: ...he gateway to send Possible values are 0 The gateway sends 180 Ringing for calls placed to FXS endpoints or to a PBX over an FXO line 1 The gateway sends 183 Session in Progress if the EnableEarlyMedia parameter is enabled set to 1 8 Same as 1 1 Not configured Default values are used Depending on the value of EnableEarlyMedia the gateway should send one of these progress indicators ISFALLBACKUSED ...

Page 380: ...LTROUTINGTEL2IPMODE 3 If alternate routing is enabled select an alternate routing mode Possible values are 0 Alternate routing is not used 1 Alternate routing is performed if a ping to the initial destination fails 2 Alternative routing is performed if a poor quality of service is detected 3 Alternative routing is performed if either a ping failed or poor quality of service was detected GWAPPDELAY...

Page 381: ...cludes Caller ID P Asserted headers are used among trusted SIP entities 2 P Preferred header includes Caller ID P Preferred headers are used from a user agent to a trusted proxy MWIANALOGLAMP 1 For FXS modules only enable 1 or disable 0 default sending a voltage to a connected analog telephone to activate the telephone s Message Waiting Indicator lamp MWIDISPLAY 1 Enable 1 or disable 0 default sen...

Page 382: ... 5 Set this parameter to control how long to wait in seconds for the user to dial some digits before making a call to a preconfigured number Possible values range from 0 zero to 60 seconds The default value is 5 seconds WAITFORDIALTIME 0 For outgoing FXO calls specify a delay time in milliseconds between the time that the line is seized and dialing starts The default value is 1000 msec ENABLESIPS ...

Page 383: ...on G 711 A law g711Alaw64k All 10 20 default 30 40 50 60 80 100 120 Always 64 Always 8 Disable 0 Enable 1 G 711 law g711Ulaw64k All 10 20 default 30 40 50 60 80 100 120 Always 64 Always 0 Disable 0 Enable 1 G 729 g729 All 10 20 default 30 40 50 60 80 100 Always 8 Always 18 Disable 0 Enable 1 Enable w o Adaptations 2 G 723 1 g7231 0 30 default 60 90 120 5 3 0 6 3 1 default Always 4 Disable 0 Enable...

Page 384: ...includes the string annexb no in the SDP of the relevant SIP messages If silence suppression is enabled or set to Enable w o Adaptations annexb yes is included An exception to this logic is when the remote gateway is a Cisco device IsCiscoSCEMode Both GSM FR and MS GSM coders use Payload Type 3 Using SDP it isn t possible to differentiate between the two Therefore it is highly recommended not to s...

Page 385: ...ile 1 0 1 70 7 46 46 11 0 5 0 0 0 1 1 1 400 1 0 The INI file contains telephone profiles that you configured in the web browser screens Up to 4 telephone profiles can be defined Navigate to Protocol Management Profile Definitions TelProfile Settings The parameters are Profile Name A name that helps to distinguish this profile from the other three profiles Preference A priority 1 through 10 that de...

Page 386: ...y users with an advanced knowledge of the Media Gateway Changing it affects other Media Gateway functions VoiceVolume The gain control for voice specified in dB Values range from 32 dB to 31 dB The default value is 0 zero dB EnableReversePolarity Disable 0 or enable 1 the ability of the FXS module to reverse the line polarity on call answer if the polarity reversal service has been enabled The FXS...

Page 387: ...ss response with the SDP allowing a media stream to be set up prior to the time that the call is answered If this feature is disabled the call rings immediately ProgressIndicator2IP Select the type of progress indicator that you want the gateway to send Depending on the value of EnableEarlyMedia the gateway should send one of these progress indicators Possible values are 0 The gateway sends 180 Ri...

Page 388: ...pecified in a file called dhcpd conf typically located here etc dhcpd conf CAUTION Verify that the dhcpd conf file is located in the same place on your Linux or UNIX system Not all systems use the same file locations To specify a different location for the dhcpd conf file start the DHCP server using the cf option Sample File The sample file contains branch office configuration information only The...

Page 389: ... 255 255 0 Network Router 10 10 21 254 VCX Server 10 10 21 5 PSTN Gateway 10 10 21 4 authoritative Include the authoritative declaration at the beginning of the file This declaration tells the DHCP service to treat the information in the file as the only valid configuration information Requests from clients that fall outside the definitions in the file are rejected option domain name servers 10 10...

Page 390: ... SNMP software The first line defines the space for the vendor spec option The second line adds a specific SNMP related parameter for the trap destination class BRANCH_CALLP match option vendor class identifier The previous lines define a class called BRANCH_CALLP the name is your choice DHCP clients become members of the class based on the match statement This class contains the branch office VCX...

Page 391: ...ine vendor class identifier strings for 3Com telephones These strings are used by the match statement in each of the class statements This file includes a sample line for each possible telephone type In your dhcpd conf file include the lines for the telephone types that are in the branch office option space phone 184 The previous line creates an option space called phone 184 The name of this optio...

Page 392: ...ce to the Public Switched Telephone Network The character string is the dial string prefix that is used when both the branch office server and the regional Call Processing Server are unavailable Under these conditions telephones must interact directly with the PSTN gateway The dial string prefix determines which telephone numbers can be dialed The asterisk character is a wildcard that can represen...

Page 393: ...ion routers 10 10 21 254 The previous line defines the IP address for the network router in the branch office Typically router addresses end in either 1 or 254 CHANGE FOR EACH BRANCH The router IP address must conform to the network parameters of the branch office and each branch office must use a unique subnetwork address max lease time 2147483648 min lease time 2147483648 default lease time 2147...

Page 394: ... on a server running release 7 0 3c 3Com VCX 7200 7 0 3c would be used option host name branch 21 The previous line defines the host name that you want to assign to the VCX branch office server NOTE These host names are not posted to any DNS servers CHANGE FOR EACH BRANCH The host name must be unique for each branch office VCX server option domain name yourcompany com The previous line defines the...

Page 395: ...cur vendor option space vendor spec option The previous line creates a space to contain several vendor spec options option vendor spec option snmp trap dest 10 10 2 20 The previous line defines the IP address of the network management station to which SNMP System Network Management Protocol trap messages should be sent This line can contain multiple comma separated IP addresses if you want to spec...

Page 396: ...for individual branch offices To use the same DNS servers for all branch offices eliminate this line from the branch office sections of your dhcpd conf file CHANGE FOR EACH BRANCH Change this IP address only if you want a branch office VCX server to use different DNS servers range 10 10 21 5 The previous line defines the range of IP addresses that can be allocated to the branch office server A ran...

Page 397: ...rk mask is used in each of the branch offices Change this setting only if branch offices use different subnetwork masks option vendor class identifier Mediant 1000 The previous line defines the vendor class identifier string that the PSTN gateway sends when it transmits a DHCP request option host name gateway_branch21 The previous line defines the host name to be assigned to the PSTN gateway NOTE ...

Page 398: ...ftp server name 10 10 2 40 The previous two lines define the IP address of the Trivial File Transfer Protocol TFTP server Configuration files for the VCX server and the PSTN Gateway are located on the TFTP server option vendor spec option snmp trap dest 10 10 2 20 The previous line defines the IP address of the network management stations to which SNMP System Network Management Protocol trap messa...

Page 399: ...l office with which the branch office is associated CHANGE FOR EACH BRANCH Change this IP address to match the network parameters of the branch office option phone 184 third_row 10 10 21 4 91 The previous line provides the IP address 10 10 21 4 and failover dial string 91 for the PSTN gateway CHANGE FOR EACH BRANCH Change this IP address to match the network parameters of the branch office Optiona...

Page 400: ... that will service requests from the branch offices create but do not configure the options listed in Table 19 as server wide options These options are then available for configuration within all scopes and will be configured within each individual scope See Options 60 120 and 184 later in this appendix On the DHCP server configure the options listed in Table 20 as server wide options These option...

Page 401: ...n file for each PSTN Gateway See Configuration Files later in this appendix Configure a TFTP server in the regional office On the TFTP server place the appropriate configuration files for the VCX branch office server and the branch office Media Gateway There are no instructions in this appendix for configuring the TFTP server None of the VCX servers run TFTP server software Optionally install a 3C...

Page 402: ... will immediately create the first DHCP scope In this procedure scopes will be created later 9 When the Cannot Complete message appears click Finish Creating Server Wide DHCP Options You can create DHCP options at the server wide level You can also choose to configure them or not configure them at that level Options 60 120 and 184 Three DHCP options 60 120 and 184 are not pre defined on a Windows ...

Page 403: ...pe window that appears enter this information Table 23 Option 60 Values Field Description Name Enter a name of your choice Example 3Com Equipment Data type In the drop down list click String Array Enable the array check box NOTE Enabling the array check box allows you to enter multiple values Code 60 Description Enter a description of your choice Example 3Com Phones Gateways and Call Processors Ta...

Page 404: ...create Option 6 Domain Name Server IP Address To configure the IP address of one or more domain name servers 1 Right click the name of the Windows 2003 server and in the menu that appears click Set Predefined Options 2 In the Predefined Options and Values window that appears select 006 DNS Servers from the Option name drop down list 3 In the lower area of the window click Edit Array 4 In the IP Ad...

Page 405: ...ed problems can occur To configure the IP address of an NTP server 1 Right click the name of the Windows 2003 server and in the menu that appears click Set Predefined Options 2 In the Predefined Options and Values window that appears select 042 NTP Servers from the Option name drop down list 3 In the lower area of the window click Edit Array 4 In the Data entry area of the window Enter the name of...

Page 406: ...hat will be associated with the scope f Optionally enter a description of the scope in the Description text field g Click Next 2 Define the range of IP addresses that the DHCP server can provide for this scope a Enter the first IP address of the range in the Start IP Address text field b Enter the last IP address of the range in the End IP Address text field c Enter the length of the subnetwork ma...

Page 407: ...imited Leases After a DHCP scope has been created follow these instructions to modify the lease duration to make leases unlimited 1 Click Start Manage Your Server 2 The Manage Your Server window appears In the DHCP Server area of the window click Manage this DHCP server 3 In the DHCP window that appears expand the view in the left pane by clicking the plus sign to the left of the name of your Wind...

Page 408: ...Server and the Secondary Call Processing Server in the VCX system To configure Option 120 for 3Com equipment 1 In the Predefined Options and Values window verify that 120 is selected in the Option name field 2 In the lower area of the window click Edit Array 3 In the IP Address Array Editor window that appears enter the IP addresses of the Primary and Secondary Call Processing Servers one at a tim...

Page 409: ...rocessing Server If both are unavailable the telephone switches to peer to peer SIP operation and attempts to connect to the IP address of the fail over route point The dial string controls the types of calls that can be made while the telephone is in peer to peer mode To configure option 184 1 In the Predefined Options and Values window verify that 184 is selected in the Option name field 2 In th...

Page 410: ...suboption For option 184 suboption 1 the argument is an IP address which is composed of four numerical fields octets NOTE The next four fields use 10 234 1 254 as an example IP address of the VCX Primary Server Enter the IP address of your primary server 10 The first octet in the IP address 234 The second octet in the IP address 1 The third octet in the IP address 254 The fourth octet in the IP ad...

Page 411: ... above previously added values Add these elements in this order Table 28 Configuring the VLAN ID What You Type Description 3 Enter 3 as the third suboption code for option 184 4 The length of the argument that applies to this suboption For option 184 suboption 3 there are two arguments VLAN ID 2 bytes possible values 0 through 4095 VLAN Enable 2 bytes possible values 1 enabled and 0 disabled NOTE ...

Page 412: ... The format in which you enter the digits of the dial string is 0 through 9 Enter 00 through 09 Wildcard Enter 0xAA which is the hexadecimal value for the asterisk character Note The asterisk character must be the last character in the dial string Note You can configure only one dial string in suboption 4 Example The IP address is 192 168 15 254 and the fail over dial string is 91 This allows call...

Page 413: ...of your choosing Example VCX Server Example Media Gateway Example 3Com 3102 Telephone IP address Enter an IP address within the range of addresses that you previously specified for this scope MAC address Enter the hexadecimal equivalent of the Vendor Class Identifier The Windows 2003 server parses this field as if it were a MAC address so hexadecimal notation is required In addition the Windows 20...

Page 414: ... Gateway that has sent the DCHP request 3Com suggests that you choose each host name to indicate the office in which the host resides MAC address continued String 3Com Phone 2102 becomes Com Phone 2102 Hexadecimal 436f6d2d50686f6e652d32313032 String 3Com Phone 3100 becomes Com Phone 3100 Hexadecimal 436f6d2d50686f6e652d33313030 String 3Com Phone 3101 becomes Com Phone 3101 Hexadecimal 436f6d2d5068...

Page 415: ...s to identify their equipment when that equipment is making a DHCP request Based on the information that a given device provides in the vendor class identifier field the DHCP server responds in different ways Table 23 later in this section for VCX server and Media Gateway vendor class identifiers To configure vendor class identifier information for 3Com equipment 1 Expand the view of the scope you...

Page 416: ...s missing 2 You may see a warning message about the format of this entry You can safely ignore the warning 3 When you upgrade the VCX software on a VCX branch office server you must modify the Vendor Class Identifier information on the DHCP server To determine what the new identifier string is use the vcx showversion command on the branch office VCX server Translate the string to hexadecimal notat...

Page 417: ...he Available Options list enable the check box beside 066 Boot Server Host Name 5 In the Data entry area of the window enter the host name of the TFTP server in the String value text box 6 Click OK Option 67 Boot File Name 3Com Telephones String 3Com Phone 2101 becomes Com Phone 2101 Hexadecimal 436f6d2d50686f6e652d32313031 String 3Com Phone 2102 becomes Com Phone 2102 Hexadecimal 436f6d2d50686f6e...

Page 418: ...ating Scopes After you have completed the configuration of each scope you must activate it To activate a scope on a Windows 2003 DHCP server 1 Click the scope name to select it 2 Right click the scope name and in the menu that appears click Activate Upgrading a Branch Office VCX Server When you upgrade a branch office VCX server the server changes its vendor class identifier string to include the ...

Page 419: ...he TFTP server run the vcx config services script on one of the branch office servers and capture the dialog in a log file Review the log file for the indicators listed in Table 32 The information in the Action Required column tells you whether you need to modify the configuration files on the TFTP server and if so what modifications are needed Automated Branch Office Startup After you have comple...

Page 420: ...y are received by the DHCP server in a regional office 5 The DHCP requests include information which identifies the requesting equipment and the DHCP server supplies to the VCX server and the Media Gateway information about a TFTP server and the file name of a configuration file appropriate to each one 6 Software on the VCX server and on the Media Gateway contacts the TFPT server downloads the app...

Page 421: ...Automated Branch Office Startup 419 ...

Page 422: ...420 APPENDIX B AUTOMATED BRANCH OFFICE INSTALLATION ...

Page 423: ...ystem if the server has no partner for example a Call Records server or a branch office server For a server with a RAID disk array the process of aligning the software version of the replacement disk happens during the recovery stage of the process No separate software upgrade is required RAID Disk Failure Some VCX servers use RAID Redundant Array of Independent Disks technology This section descr...

Page 424: ...led disk was drive 0 you must move the disk that is in the drive 1 slot to the drive 0 slot Otherwise skip this step CAUTION The working disk drive must be located in the drive 0 slot prior to starting the server If you leave the working disk in the drive 1 slot and insert the replacement disk in the drive 0 slot the server cannot be properly started 4 Insert a replacement disk into the drive 1 sl...

Page 425: ...ional Office Replacing a Disk Branch Office Assumption The replacement disk arrives and may contain an older version of the software that is installed on the running server The VCX system continues to deliver service to VCX system users Terminology Throughout this appendix the server on which the disk failure has occurred is referred to as the down server regardless of what state it is in The part...

Page 426: ... the disk drive and reboot the system Wait for the system to complete the reboot process and then configure the server s networking parameters If the down server is part of a redundant pair of servers compare the software version on the down server to the software version on the partner server and if necessary download and install a software upgrade file on the down server Switch to the new softwa...

Page 427: ...ng a Primary IP Telephony and Messaging Server in Chapter 2 If the down server is the secondary VCX server follow the instructions in Configuring a Secondary IP Telephony and Messaging Server in Chapter 2 3 If necessary upgrade the software on the down server to match the software version on the partner server a Compare the software version on the down server to the software version on the running...

Page 428: ...ystem to the version in the inactive partition using this command vcx os query In the output from this command the second column contains the operating system version for the two partitions A and B and the last column indicates which partition is currently active Example Output From the vcx os query Command OS Version Partition Label Status A 3 3 0 dev sda2 active B 3 3 1 dev sda3 B In the example...

Page 429: ...a On the down server log in as root The default password for the root account is pvadmin CAUTION 3Com strongly recommends that customers change this password on all VCX servers Guidelines about other passwords and other security related issues can be found in the VCX Security Guide b Enter these commands cd etc init d vcx stop 7 On the running server back up the IPMSG database For instructions see...

Page 430: ... the file locate the line that contains the IP address of the down server and replace the old key with the new key Edit the file locate the line that contains the IP address of the down server and remove that line Delete the known_hosts file If you use this method the next time you try to access any of the other VCX servers using commands such as scp or ssh you will be prompted to confirm that you...

Page 431: ... known_hosts file on the running server opt home cworks ssh known_hosts and perform one of these actions Edit the file locate the line that contains the IP address of the down server and replace the old key with the new key Edit the file locate the line that contains the IP address of the down server and remove that line Delete the known_hosts file If you use this method the next time you try to a...

Page 432: ...rver install the same codec cd usr app app dir change_codec g711u 17 Ensure that the language packages that are installed on the running server are installed on the down server a On the running server log in as root b Enter these commands cd opt 3com VCX UMS app app dir grep sys_lang vmail cfg The output from this command lists the language packages that are installed Example sys_lang SP_Spanish f...

Page 433: ...t password for the root account is pvadmin CAUTION 3Com strongly recommends that customers change this password on all VCX servers Guidelines about other passwords and other security related issues can be found in the VCX Security Guide b Enter these commands cd etc init d vcx start 20 On the secondary server restart all VCX services a Log in as root The default password for the root account is pv...

Page 434: ... IP Telephony Server Single Site in Chapter 3 If the down server is the Secondary IP Telephony Server follow the instructions in Configuring a Secondary IP Telephony Server Single Site in Chapter 3 If the down server is the primary IP Messaging Server follow the instructions in Configuring a Primary IP Messaging Server in Chapter 4 If the down server is the Secondary IP Messaging Server follow the...

Page 435: ...using these commands cd opt installtemp tar xvf vcx ipmsg 6 0 2c cd upgrade 6 0 2c install upgrade d On the down server switch to the upgraded version of the software using this command vcx switchversion manual 6 0 2c Normally the vcx switchversion command is used with the manual option to downgrade to a previous software version When you use it in a disk replacement procedure you can safely ignor...

Page 436: ...down server is the Primary IP Telephony Server follow the instructions in Configuring a Primary IP Telephony Server Single Site in Chapter 3 If the down server is the Secondary IP Telephony Server follow the instructions in Configuring a Secondary IP Telephony Server Single Site in Chapter 3 If the down server is the Primary IP Messaging Server follow the instructions in Configuring a Primary IP M...

Page 437: ...rity related issues can be found in the VCX Security Guide b Enter these commands cd etc init d vcx stop 2 Stop all VCX processes on the running server a On the running server log in as root b Enter these commands cd etc init d vcx stop 3 Update the Oracle database on the down server a On the running server log in as cworks b Enter these commands cd opt 3com VCX vcxdata bin dropReplication c Enter...

Page 438: ...CX servers using commands such as scp or ssh you will be prompted to confirm that you want to trust the target server f Restore the database on the down server See the VCX Administration Guide for instructions 4 Set up Oracle database replication on either of the servers a On the running server log in as cworks b Enter these commands cd opt 3com VCX vcxdata bin setupReplication You must know which...

Page 439: ... all VCX services on the secondary server a Log in as root The default password for the root account is pvadmin CAUTION 3Com strongly recommends that customers change this password on all VCX servers Guidelines about other passwords and other security related issues can be found in the VCX Security Guide b Enter these commands cd etc init d vcx start This marks the end of the outage Restoring an I...

Page 440: ...s the date on which the IP Messaging backup script was run The format is mm_dd_yy CAUTION When you use the scp command to copy the database backup files to the down server you may see a warning message about a man in the middle attack This message indicates that the security key that was associated with the down server has changed and the running server does not recognize the down server s new sec...

Page 441: ...hat the language packages that are installed on the running server are installed on the down server a On the running server log in as root b Enter these commands cd opt 3com VCX UMS app app dir grep sys_lang vmail cfg The output from this command lists the language packages that are installed Example sys_lang SP_Spanish f2 qu If no languages other than the default United States English have been i...

Page 442: ...ault password for the root account is pvadmin CAUTION 3Com strongly recommends that customers change this password on all VCX servers Guidelines about other passwords and other security related issues can be found in the VCX Security Guide b Enter these commands cd etc init d vcx start 9 Restart VCX services on the secondary server a Log in as root The default password for the root account is pvad...

Page 443: ...ed disk on one of the servers see Replacing a Disk Single Site earlier in this chapter Replacing a Call Processing Server Disk In each regional office there are two Call Processing Servers To replace the disk in either the Primary Call Processing Server or the Secondary Call Processing Server follow the instructions in this section If this server is configured for RAID operation see RAID Disk Fail...

Page 444: ... file names begin with the software version and end in a tar extension for example vcx softswitch 6 0 2c tar or vcx ipmsg 6 0 2c The examples in this section assume that you need to upgrade to VCX 6 0 2c c If the down server is the Primary or Secondary IP Telephony Server install the software upgrade file using these commands cd opt installtemp tar xvf vcx callserver 6 0 2c cd upgrade 6 0 2c insta...

Page 445: ... the down server using this command reboot 5 After the reboot process has been completed configure VCX services on the down server using this command vcx setup The script detects that you have already configured the networking parameters for the server and prompts you to configure VCX services If the down server is the Primary IP Telephony Server follow the instructions in Configuring a Primary Ca...

Page 446: ...ment disk d Apply power to the server e Press the start button on the front panel 2 Log in as root and configure the networking parameters on the down server using this command vcx config network wizard If the down server is the primary IP Messaging Server follow the instructions in Configuring a Primary IP Messaging Server in Chapter 4 If the down server is the Secondary IP Messaging Server follo...

Page 447: ... in a disk replacement procedure you can safely ignore this message To complete the VCX switchversion operation please restore the IP Messaging and Oracle databases After these have been restored you may reboot the system e Compare the version of the currently active operating system to the version in the inactive partition using this command vcx os query In the output from this command the second...

Page 448: ...it while the wizard completes The script displays several status messages and exits Restoring an IP Messaging Server to Service Follow the instructions in this section to complete a disk replacement on a Primary or Secondary IP Messaging Server 1 Stop all VCX processes on the down server a On the down server log in as root The default password for the root account is pvadmin CAUTION 3Com strongly ...

Page 449: ...sue locate the known_hosts file on the running server opt home cworks ssh known_hosts and perform one of these actions Edit the file locate the line that contains the IP address of the down server and replace the old key with the new key Edit the file locate the line that contains the IP address of the down server and remove that line Delete the known_hosts file If you use this method the next tim...

Page 450: ...riate codec Installing the incorrect file name will cause system problems The name of each language file contains the codec type within it For example IPMSG SP SP G711u SPEAK 1 2 i386 rpm indicates that the file is configured to use the G771u codec cd opt installtemp For each language package that you want to install use the vcx install command with the appropriate file name Example vcx install IP...

Page 451: ...ectory Server On each of these servers database replication is configured for Each branch office that is associated with the local regional office The Authentication and Directory Server in the remote regional office The instructions in this section assume two regional offices only with database replication between the Authentication and Directory Servers one in each of the regional offices Databa...

Page 452: ...er to the software version on the running server On the running server and on the down server enter this command vcx showversion b If the down server is running an earlier software version than the running server download the appropriate software upgrade file to the opt installtemp directory on the down server The location of the software upgrade file depends on 3Com s service delivery methods and...

Page 453: ...tion is currently active Example Output From the vcx os query Command OS Version Partition Label Status A 3 3 0 dev sda2 active B 3 3 1 dev sda3 B In the example the active operating system version is 3 3 0 and the version in the inactive partition is 3 3 1 f Switch to the more recent version of the operating system using this command vcx os switch 3 3 1 4 Reboot the down server using this command...

Page 454: ...racle allow 10 50 104 5 2 On the Primary Call Processing Server in the local regional office stop the tomcat process a Log in as root b Enter these commands cd opt 3com VCX scripts rc3 d S70tomcat stop 3 On the Secondary Call Processing Server in the local regional office stop the tomcat process a Log in as root b Enter these commands cd opt 3com VCX scripts rc3 d S70tomcat stop 4 On the Primary C...

Page 455: ...op the vcxdata process a Log in as root b Enter these commands cd opt 3com VCX scripts rc3 d S20vcxdata stop 8 On the running Authentication and Directory Server in the remote regional office back up each of the two regional databases For instructions see the VCX Administration Guide 9 On the running Authentication and Directory Server in the remote regional office start the vcxdata process a Log ...

Page 456: ...d Directory Server d Back up the branch s database For instructions see the VCX Administration Guide e Start the tomcat process Log in as root Enter these commands cd opt 3com VCX scripts rc3 d S70tomcat start f Start the vcxdata process Log in as cworks Enter these commands cd opt 3com VCX scripts rc3 d S20vcxdata start 11 On the down Authentication and Directory Server in the local regional offi...

Page 457: ...l office You can now Create a Backup Database Schema for either another Regional Office or a Branch Office Please Enter the Appropriate Number to indicate your Choice 1 Create a Backup Database Schema for a Branch Office 2 Create a Backup Database Schema for a Regional Office Your Choice 1 c Enter 1 d When prompted enter the site ID of the branch office 13 Copy all database backup files to the dow...

Page 458: ...iated with the local regional office stop the tomcat process a Log in as root b Enter these commands cd opt 3com VCX scripts rc3 d S70tomcat stop 18 On each branch office server that is associated with the local regional office stop the vcxdata process a Log in as root b Enter these commands cd opt 3com VCX scripts rc3 d S20vcxdata stop 19 On the down Authentication and Directory Server in the loc...

Page 459: ...e ID of the branch office and then checks the replication state of the branch office database After the check database replication begins The Master Definition Site is the local regional office 22 On the down Authentication and Directory Server in the local regional office start vcxdata a Log in as root b Enter these commands cd opt 3com VCX scripts rc3 d S20vcxdata start 23 On the running Authent...

Page 460: ...t c On the Call Processing Server in the local regional office log in as root d Enter these commands cd opt 3com VCX scripts rc3 d S70tomcat start e On each branch office server log in as root f Enter these commands cd opt 3com VCX scripts rc3 d S70tomcat start This marks the end of the outage Replacing a Call Records Server Disk Each multi site VCX system has one Call Records Server that is locat...

Page 461: ...b If the down server is running an earlier software version than the running server download the appropriate software upgrade file to the opt installtemp directory on the down server The location of the software upgrade file depends on 3Com s service delivery methods and on the customer network configuration Software upgrade file names begin with the software version and end in a tar extension for...

Page 462: ...ss CAUTION Stopping the Tomcat process on the regional Call Processing Server has these effects Users in the regional office who want to log in to the User Interface must access the Call Processing Server in the other regional office Administrators in the regional office who want to log in to the Administrator Interface must access the Call Processing Server in the other region a Log in as root Th...

Page 463: ...e down server to the software version on another VCX server On the down server and the other server enter this command vcx showversion b If the down server is running an earlier software version than the other branch office server download the appropriate software upgrade file to the opt installtemp directory on the down server The location of the software upgrade file depends on 3Com s service de...

Page 464: ...tition is currently active Example Output From the vcx os query Command OS Version Partition Label Status A 3 3 0 dev sda2 active B 3 3 1 dev sda3 B In the example the active operating system version is 3 3 0 and the version in the inactive partition is 3 3 1 f Switch to the more recent version of the operating system using this command vcx os switch 3 3 1 6 Reboot the down server using this comma...

Page 465: ...ranch office start the Tomcat process a Log in as root b Enter these commands cd opt 3com VCX scripts rc3 d S70tomcat start 10 Ensure that the codec that is installed on the running server is installed on the down server a On the running server log in as root b Enter these commands cd opt 3com VCX UMS app app dir grep Codec config app The output from this command indicates which codec is being use...

Page 466: ... SPEAK 1 2 i386 rpm 12 To add each of the languages that you just installed enter these commands cd opt 3com VCX UMS app app dir add_language Follow the instructions to add the languages that you want 13 Restore the IP Messaging database 3Com recommends that customers back up VCX databases regularly The instructions for restoring the IP Messaging database assume that recent backup files are availa...

Page 467: ...d System Administration Guide This marks the end of the outage Replacing a Disk on an IP Telephony Server If your VCX system is configured for global messaging that is all telephone users obtain IP Messaging services from a regional office each branch office uses an IP Telephony server If this server is configured for RAID operation see RAID Disk Failure earlier in this appendix To replace a faile...

Page 468: ...root and configure networking parameters on the down server by entering this command vcx config network wizard If the down server is the primary VCX server follow the instructions in Configuring an IP Telephony Server at a Branch Office in Chapter 3 5 If necessary upgrade the software on the down server to match the software version on other servers in the VCX system a Compare the software version...

Page 469: ...tore the IP Messaging and Oracle databases After these have been restored you may reboot the system e Compare the version of the currently active operating system to the version in the inactive partition using this command vcx os query In the output from this command the second column contains the operating system version for the two partitions A and B and the last column indicates which partition...

Page 470: ... replication for the database for this branch office and verify that the status is normal a Log in as cworks b Enter these commands cd opt 3com VCX vcxdata bin checkReplication c Enter the site ID of the remote regional office or the branch office If replication has been completed you see this message INFO Multi Master Replication STATUS NORMAL If you see a different status message database replic...

Page 471: ...ness Telephones 3Com 3101 Basic Telephone 3Com 2101 Basic Telephone 3Com 3105 Attendant Console V6000 Integrated Branch Communications Platform V6100 Integrated Branch Communications Platform WARNING 3Com Telephones are intended for connection only on internal Local Area Networks Do not install them outside of buildings Do not connect them to any networking device outside of the building in which ...

Page 472: ...nt Power over Ethernet power supply Table 33 3Com 3102 Business Telephone Specifications Compliance FCC Class A device Electrical 3C10403A AA Australia 240VAC 50Hz 13W 3C10403A CN China 220VAC 50Hz 13W 3C10403A ME Europe 230VAC 50Hz 13W 3C10403A SA South Africa 230VAC 50Hz 13W 3C10403A UK United Kingdom 230VAC 50Hz 13W 3C10403A US North America 120VAC 60Hz 13W Environmental Ambient temperature 0 C...

Page 473: ...102 Business Telephone Specifications Compliance FCC Class A device Electrical 3C10226A AA Australia 240VAC 50Hz 13W 3C10226A CN China 220VAC 50Hz 13W 3C10226A ME Europe 230VAC 50Hz 13W 3C10226A SA South Africa 230VAC 50Hz 13W 3C10226A UK United Kingdom 230VAC 50Hz 13W 3C10226A US North America 120VAC 60Hz 13W Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensi...

Page 474: ...VAC 50Hz 13W 3C10410A 3C10410SPA SA South Africa 230VAC 50Hz 13W 3C10410A 3C10410SPA UK United Kingdom 230VAC 50Hz 13W 3C10410A 3C10410SPA US North America 120VAC 60Hz 13W Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing Weight 870 gm 1lb 15oz Dimensions 21 x 22 x 11 cm 8 3 x 8 7 x 4 3 in Table 37 3Com 2101 Basic Telephone Specifications Compliance FCC Cla...

Page 475: ...nalog trunk lines from the Public Switched Telephone Network PSTN FXS ports connect to analog telephones fax machines analog modems and door intercoms openers Table 38 3Com 3105 Attendant Console Specifications Compliance FCC Class A device Electrical 3C10224 AA Australia 240VAC 50Hz 13W 3C10224 CN China 220VAC 50Hz 13W 3C10224 ME Mainland Europe 230VAC 50Hz 13W 3C10224 SA South Africa 230VAC 50Hz...

Page 476: ... separate functional units housed in the same chassis Environmental Operational 0 to 45 C 32 to 113 F Storage 10 to 70 C 14 to 158 F Humidity 10 to 90 non condensing Weight 3619 gm 8 lb Dimensions 19 width by 1U height by 13 8 depth Table 39 3Com V6000 Integrated Branch Communications Platform Specification continued Table 40 3Com V6100 Integrated Branch Communications Platform Specification Compl...

Page 477: ...take advantage of warranty and other service benefits you must first register your product at http eSupport 3com com 3Com eSupport services are based on accounts that are created or that you are authorized to access Solve Problems Online 3Com offers the following support tool 3Com Knowledgebase Helps you to troubleshoot 3Com products This query based interactive tool is located at http knowledgeba...

Page 478: ... the version of software that you initially purchased with your 3Com product To obtain access to this software you need to register your product and then use the Serial Number as your login Restricted Software is available at http eSupport 3com com To obtain software releases that follow the software version that you originally purchased 3Com recommends that you buy an Express or Guardian contract...

Page 479: ...arly marked on the outside of the package will be returned to the sender unopened at the sender s expense If your product is registered and under warranty you can obtain an RMA number online at http eSupport 3com com First time users must apply for a user name and password Telephone numbers are correct at the time of publication Find a current directory of 3Com resources by region at http csoweb4 ...

Page 480: ...mail html You can also obtain non urgent support in this region at these email addresses Technical support and general requests customer_support 3com com Return material authorization warranty_repair 3com com Contract requests emea_contract 3com com Latin America Telephone Technical Support and Repair Antigua Argentina Aruba Bahamas Barbados Belize Bermuda Bonaire Brazil Cayman Chile Colombia Cost...

Page 481: ...d Canada Telephone Technical Support and Repair All locations Network Jacks Wired or Wireless Network Interface Cards All other 3Com products 1 800 876 3266 1 800 876 3266 Country Telephone Number Country Telephone Number ...

Page 482: ...480 APPENDIX E OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS ...

Page 483: ...1 installation 302 IP address 26 Attendant Console 3105 installation 300 specifications 473 Authentication and Directory Server installation 253 Authentication and Directory service 17 B Basic Telephone 2101 installation 289 specifications 472 Basic Telephone 3101 installation 286 specifications 472 branch office automated installation 333 automated upgrading 416 configuration files 334 sample con...

Page 484: ...ony and Messaging Server 460 Call Processing Server 441 Call Records Server 458 IP Messaging Server 444 IP Telephony and Messaging Server 441 overview 421 RAID disk 422 single site four servers 432 single site two servers 425 DNS configuring 62 non supported methods 26 Domain Name System DNS 26 downloading voice prompts 281 E e mail support 476 engineering services 476 Enterprise Management Suite ...

Page 485: ...tallation 119 primary server installation 120 secondary server installation 136 K Knowledgebase 475 L language prompts downloading to primary IP Messaging Server 281 downloading to secondary IP Messaging Server 282 installation 279 primary server 279 secondary server 280 license files 24 license keys 476 M maintenance releases 476 Manager Telephone 3103 installation 296 specifications 470 Media Ga...

Page 486: ...y IP Telephony and Messaging Server installation 79 Secondary IP Telephony Server installation 136 sending products to 3Com for repair 477 serial cables 22 service benefits 475 477 services repair 476 single site configuration options 19 SIP phone downloader service 17 site information gathering 26 software configurations overview 17 software upgrades contract 476 solving problems online 475 speci...

Page 487: ...X processes restarting on down server 431 437 restarting on running server 431 437 440 449 VCX servers multi site options 19 single site options 19 VCX services described 17 VCX system hardware components configuration options 19 overview 16 software components 17 configuration options 18 vcx licenseinstall command 24 vcx licensequery command 25 VLAN configuration configuring DHCP server to provid...

Page 488: ...486 INDEX ...

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