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Solving Hardware Problems

59

Auto-negotiation settings are the same at both ends. 

Auto-negotiation problems will occur with 10BASE-T or 100BASE-T 
where auto-negotiation is disabled and incorrect cables are being used 
(cross-over or straight)

Auto-negotiation problems will occur with fiber if:

The Receiver (RX) and Transceiver (TX) cable connectors are 
swapped

Fibers are broken

Auto-negotiation differs at either end (a link appears at the ‘fixed’ 
end and not at the auto-negotiation end)

The Unit LED is flashing green

The Switch unit physically forms a stack with other Switch 4400 units, but 
cannot be managed as part of that stack because one or more units have 
not been upgraded to software version 2.0 or later. You must upgrade 
each unit in the stack to this software version, which is available on the 
CD-ROM that accompanies your Switch.

Port LED Status LED is flashing yellow (3C17205 only)

The Switch has a Power over Ethernet error. You must press the LED 
Mode button to see which ports are affected and to see whether it is a 
fault or a power budget issue. If there is a fault, then the Packet LED of 
the affected port will be yellow. If a port exceeds its power limit, then the 
Packet LED of the port will flash green. If a port has a Power over 
Ethernet POST error then the Status LED of the affected port will flash 
yellow.

Solving Hardware 
Problems

In the rare event of your Switch unit experiencing a hardware failure, 
refer to the list of suggested solutions below.

An expansion module is installed and the unit will not power up

Ensure that the expansion module is fully seated in the slot and the 
connectors are engaged so that the securing screws can be tightened.

A fan failure warning message is received

Your Switch has a fan monitoring system that will generate fan failure 
warning messages. Fan failure could potentially reduce the lifetime of the 

DUA1720-3AAA07.book  Page 59  Wednesday, March 17, 2004  1:14 PM

Summary of Contents for SuperStack 3 4400 SE 3C17206

Page 1: ...ublished March 2004 SuperStack 3 Switch 4400 Series Getting Started Guide Switch 4400 3C17203 Switch 4400 3C17204 Switch 4400 PWR 3C17205 Switch 4400 SE 3C17206 Switch 4400 FX 3C17210 DUA1720 3AAA07 b...

Page 2: ...nless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com the 3Com logo and SuperStack are registered trademarks...

Page 3: ...Summary of Hardware Features 14 Switch 4400 Front View Detail 15 10BASE T 100BASE TX Ports 16 100BASE FX Ports 16 LEDs 17 Switch 4400 Rear View Detail 19 Power Socket 19 Redundant Power System Socket...

Page 4: ...ort 42 Viewing Automatically Configured IP Information 46 Using 3Com Network Supervisor 46 Connecting to the Console Port 46 Methods of Managing a Switch 49 Command Line Interface Management 49 Comman...

Page 5: ...N OUTS Null Modem Cable 73 PC AT Serial Cable 73 Modem Cable 74 RJ 45 Pin Assignments 74 C TECHNICAL SPECIFICATIONS Switch 4400 24 port and Switch 4400 SE 77 Switch 4400 PWR 24 port 79 Switch 4400 48...

Page 6: ...INDEX REGULATORY NOTICES DUA1720 3AAA07 book Page 6 Wednesday March 17 2004 1 14 PM...

Page 7: ...e for installing and setting up network equipment consequently it assumes a basic working knowledge of LANs Local Area Networks Before You Start This section contains information about the documents a...

Page 8: ...ion that alerts you to potential loss of data or potential damage to an application system or device Warning Information that alerts you to potential personal injury Table 2 Text Conventions Conventio...

Page 9: ...information about the web interface and command line interface that enable you to manage the Switch It is supplied in HTML format on the CD ROM that accompanies the Switch The words enter and type Wh...

Page 10: ...reen will be displayed automatically 2 Select the Documentation section from the contents page If the online documentation is to be accessed from a local drive or server you will need to access the CD...

Page 11: ...Please note that we can only respond to comments and questions about 3Com product documentation at this e mail address Questions related to technical support or sales should be directed in the first...

Page 12: ...12 ABOUT THIS GUIDE DUA1720 3AAA07 book Page 12 Wednesday March 17 2004 1 14 PM...

Page 13: ...the Switch 4400 and how it can be used in your network It covers summaries of hardware and software features and also the following topics About the Switch 4400 Switch 4400 Front View Detail Switch 44...

Page 14: ...nks Summary of Hardware Features Table 3 summarizes the hardware features that are supported by the Switch 4400 Table 3 Hardware features Feature Switch 4400 Addresses Up to 8000 supported Up to 64 pe...

Page 15: ...tack 3 Power Self test Module 1 Module 2 Switch 4400 1 3 2 4 on enabled link OK Yellow 10Mbps Status Green 100Mbps Packet Full Duplex Green Unit LEDs Power Self Test LED Yellow Half Duplex Unit P P S...

Page 16: ...se ports automatically provide the appropriate connection Alternatively you can manually set these ports to 10BASE T half duplex 10BASE T full duplex 100BASE TX half duplex or 100BASE TX full duplex T...

Page 17: ...If a port fails the Switch passes its Power On Self Test and continues to operate normally Off The Switch is not receiving power or there is a fault with the Power Supply Unit Port LEDs Packet Green...

Page 18: ...more modules are disabled Unit LEDs 1 8 Green When the Switch forms a stack with other Switch 4400 units the LED indicates the position of the unit in the stack and that a link is present When the Sw...

Page 19: ...nd management The console port uses a standard null modem cable and is set to auto baud 8 data bits no parity and 1 stop bit Expansion Module Slots You can use these slots to install Expansion Modules...

Page 20: ...lf duplex mode Auto negotiated in full duplex mode Broadcast Storm Control Enabled Virtual LANs VLANs All ports belong to the untagged Default VLAN VLAN 1 with IEEE Std 802 1Q 1998 learning operationa...

Page 21: ...to the Switch 4400 SE Enhanced Software Upgrade 3C17207 If you initialize a Switch unit by selecting System Control Initialize in the Web interface or by entering system control initialize in the Com...

Page 22: ...22 CHAPTER 1 INTRODUCING THE SUPERSTACK 3 SWITCH 4400 DUA1720 3AAA07 book Page 22 Wednesday March 17 2004 1 14 PM...

Page 23: ...read the safety information provided in Appendix A of this guide AVERTISSEMENT Consignes de s curit Avant d installer ou d enlever tout composant du Switch 4400 ou d entamer une proc dure de maintenan...

Page 24: ...lied with the Switch CAUTION Ensure that the ventilation holes are not obstructed When deciding where to position the Switch ensure that Cabling is located away from sources of electrical noise such a...

Page 25: ...high levels of AC noise for example air conditioning units and laser printers Rack mounting The Switch 4400 is 1U high and will fit in most standard 19 inch racks CAUTION Disconnect all cables from t...

Page 26: ...itch into the 19 inch rack and secure with suitable screws not provided Ensure that ventilation holes are not obstructed 6 Connect network cabling 7 Finally place a unit information label on the unit...

Page 27: ...nd 48 port units is allowed in a single stack The SuperStack 3 Switch 4400 SE can only be stacked with non SE Switches if it has been upgraded using the Switch 4400 SE Enhanced Software Upgrade 3C1720...

Page 28: ...maximum number of Switch units in a stack is limited to 8 The stack may contain a combination of 24 and 48 port units Only one Cascade Module can be installed per Switch If Cascade Modules are fitted...

Page 29: ...der Kit 3C17228 3Com strongly recommends that you upgrade all Switch 4400 units 24 port and 48 port in a stack to the latest software agent 3Com recommends that you initialize a Switch 4400 Switch 440...

Page 30: ...Table 6 Power Self Test LED colors If there is evidence of a problem see Solving Problems Indicated by LEDs on page 58 Connecting a Redundant Power System You can connect a SuperStack 3 Advanced Redu...

Page 31: ...eless LAN Building to Building Bridge 3CRWE91096B Voice Over IP Telephones 3Com 11 Mbps Wireless LAN Access Point 8000 3CRWE80096B 3Com 11 Mbps Wireless LAN Access Point 8200 3CRWE820096A 3Com 11 Mbps...

Page 32: ...your Switch Power over Ethernet management is available using the web interface or the command line interface CLI Choosing the Correct Cables Switch 4400 4400 SE and 4400 PWR All of the ports on the f...

Page 33: ...harge ESD may damage the Switch s port You can create a grounded port by connecting all wires at one end of a UTP cable to an earth ground point and the other end to a female RJ 45 connector located f...

Page 34: ...4400 FX as this may damage the unit The ports have locator pins fitted and are designed for standard pinless connectors To connect a front panel port to a 100BASE FX single mode port or to a port that...

Page 35: ...f the Switch and therefore the overall performance of your network This chapter explains the initial set up of the Switch and the different methods of accessing the management software to manage a Swi...

Page 36: ...p the Switch IP Information is automatically configured See page 37 Do you want to manually configure the IP information Connect to a front panel port and use the Web Interface or Command Line Interfa...

Page 37: ...s Static IP addresses are necessary to ensure that the Switch is always allocated the same IP information For most installations 3Com recommends that you configure the Switch IP information manually T...

Page 38: ...ntation Guide on the CD ROM that accompanies your Switch or on the 3Com Web site You should use the automatic IP configuration method if your network uses DHCP or BootP to allocate IP information or f...

Page 39: ...p your Switch manually you can make a connection to a front panel port You must do this whilst the Switch is offline that is before you connect the Switch to a network The procedure described in this...

Page 40: ...formation You need to change the IP address and subnet mask of the workstation that you have connected to the Switch Make a note of the existing settings so you can return to them later Change the wor...

Page 41: ...set up of your Switch is now complete and the Switch is ready for you to set up your chosen management method See Methods of Managing a Switch on page 49 Using Command Line Interface via Telnet 1 To...

Page 42: ...ormation change passwords and then given the option to carry out advanced configuration The protocol ip basicConfig command will prompt you for the management VLAN ID If the unit is new there is only...

Page 43: ...eed to have the following so that you can manually set up the Switch with IP information IP address subnet mask default gateway management VLAN ID normally set to the default value 1 Connecting the Wo...

Page 44: ...h with IP Information You are now ready to manually set up the Switch with IP information using the command line interface 1 The command line interface login sequence begins as soon as the Switch dete...

Page 45: ...e information entered If using the gettingStarted command you will then be prompted to enter system information change passwords and then given the option to carry out advanced configuration The proto...

Page 46: ...ervisor and run the Auto discovery wizard 3Com Network Supervisor will auto discover the new Switch and display the IP information that has been automatically allocated to the Switch Most DHCP and Boo...

Page 47: ...tation to the Switch via the console port To connect the cable a Attach the female connector on the cable to the male connector on the console port of the Switch b Tighten the retaining screws on the...

Page 48: ...54 x y where x is in the range 1 to 254 and y is in the range 0 to 255 2 The command line interface login sequence begins as soon as the Switch detects a connection to its console port If the login pr...

Page 49: ...tch you can decide how you wish to manage the Switch You can use one of the following methods Command line interface management Command line interface management using SSH Web interface management SNM...

Page 50: ...Web browser remotely over an IP network see Figure 18 Figure 18 Web interface management over the network Refer to Setting Up Web Interface Management on page 53 SNMP Management You can manage a Swit...

Page 51: ...a ping command at the DOS prompt in the following format c ping xxx xxx xxx xxx where xxx xxx xxx xxx is the IP address of the Switch If you get an error message check that your IP information has bee...

Page 52: ...on has been entered correctly and the Switch is powered up The switch automatically generates a host key pair when it is powered up for the first time or after any reset to factory defaults Host key g...

Page 53: ...the web interface correctly use one of the following Web browser and platform combinations Table 8 Supported Web Browsers and Platforms For the browser to operate the web interface correctly JavaScrip...

Page 54: ...n your web browser and enter the IP address of the Switch that you wish to manage in the URL locator for example in the following format http xxx xxx xxx xxx 4 At the login and password prompts enter...

Page 55: ...has three default user names and each user name has a different password and level of access These default users are listed in Table 9 CAUTION To protect your Switch from unauthorized access you must...

Page 56: ...the CLI or The Security Device User Modify operation on the web interface For more information about default users and passwords refer to the Superstack 3 Switch Management Interface Reference Guide...

Page 57: ...ed by LEDs Solving Hardware Problems Solving Communication Problems Solving Software Upgrade Problems If you experience a problem that is not listed here it may be included in the Support section of t...

Page 58: ...nternal problem The fault type will be indicated on the unit LEDs Contact your supplier for advice or A port has failed and has been automatically disabled You can verify this by checking that the Por...

Page 59: ...s flashing yellow 3C17205 only The Switch has a Power over Ethernet error You must press the LED Mode button to see which ports are affected and to see whether it is a fault or a power budget issue If...

Page 60: ...by RMON Email Notification RMON Trap and also in the following ways Command Line Interface An indication of a general hardware failure is provided through the Top level menu displayed when logging on...

Page 61: ...device is compliant with the 802 3af standard ref 18 The 4400 PWR will only supply power through the front panel ports to 802 3af compliant devices Check that the power budget for the Switch has not...

Page 62: ...al number between 0 and 255 An example IP address is 192 168 100 8 The IP address is split into two parts The first part 192 168 100 in the example identifies the network on which the device resides T...

Page 63: ...been set aside specially for use in house only Solving Software Upgrade Problems You can upgrade the management software of the Switch by using the System Control Software Upgrade operation in the We...

Page 64: ...64 CHAPTER 4 PROBLEM SOLVING DUA1720 3AAA07 book Page 64 Wednesday March 17 2004 1 14 PM...

Page 65: ...ements pr sentent des consignes que vous devez respecter pour garantir votre s curit personnelle Vous devez respecter attentivement toutes les consignes Nous vous demandons de lire attentivement les c...

Page 66: ...liance inlet U S A and Canada The cord set must be UL approved and CSA certified The minimum specification for the flexible cord is No 18 AWG Type SV or SJ 3 conductor The cord set must have a rated c...

Page 67: ...h ground Imp dance la terre WARNING U K only If connecting a modem to the console port of the Switch 4400 only use a modem which is suitable for connection to the telecommunications system WARNING RJ...

Page 68: ...re l appareil la terre la masse ce groupe AVERTISSEMENT Brancher l unit une source de courant mise la terre pour assurer la conformit aux normes de s curit AVERTISSEMENT Cordon lectrique Il doit tre a...

Page 69: ...a terre ce groupe doit tre aliment par une tension de 230 V 2 P T par le biais d un transformateur d isolement rapport 1 1 avec un point secondaire de connexion portant l appellation Neutre et avec ra...

Page 70: ...ENT Si le module d expansion nest pas install veillez bien installer la plaque d obturation et serrez toutes les vis l aide d un outil appropri Wichtige Sicherheitsinformationen VORSICHT Die Installat...

Page 71: ...7 7 erf llen SCHUKO VORSICHT Der Betrieb dieses Ger ts erfolgt unter den SELV Bedingungen Sicherheitskleinstspannung gem IEC 60950 Diese Bedingungen sind nur gegeben wenn auch die an das Ger t angesc...

Page 72: ...en schauen w hrend diese eingeschaltet sind VORSICHT Das 4400 PWR 3C17205 unterst tzt die Stromversorgung per Ethernet an allen vorderen Ports Diese Ports d rfen nur f r die Ethernet Verkabelung im gl...

Page 73: ...B PIN OUTS Null Modem Cable 9 pin to RS 232 25 pin PC AT Serial Cable 9 pin to 9 pin DUA1720 3AAA07 book Page 73 Wednesday March 17 2004 1 14 PM...

Page 74: ...Signal Function Ports configured as MDI 1 Transmit Data Bidirectional Data A 2 Transmit Data Bidirectional Data A 3 Receive Data Bidirectional Data B 4 Not assigned Bidirectional Data C 5 Not assigne...

Page 75: ...onal Data B 2 Receive Data Bidirectional Data B 3 Transmit Data Bidirectional Data A 4 Not assigned Bidirectional Data A 5 Not assigned Bidirectional Data D 6 Transmit Data Bidirectional Data D 7 Not...

Page 76: ...76 APPENDIX B PIN OUTS DUA1720 3AAA07 book Page 76 Wednesday March 17 2004 1 14 PM...

Page 77: ...3Com schedule Package testing paras 2 1 2 2 2 30 and 2 32 Operational testing paras 2 1 2 2 2 30 and 2 13 Safety Agency Certifications UL 1950 EN60950 CSA 22 2 No 950 IEC 60950 EMC Emissions CISPRR 2...

Page 78: ...2233 MAU MIB RFC 2239 Ether like MIB RFC 2665 MAU MIB RFC 2668 Terminal Emulation Telnet RFC 854 Protocols Used for Administration UDP RFC 768 IP RFC 791 ICMP RFC 792 TCP RFC 793 ARP RFC 826 TFTP RFC...

Page 79: ...3548 Class A EN61000 3 2 EN61000 3 3 Immunity EN 55024 Heat Dissipation 170 watts maximum 580 BTU hour maximum Power Supply AC Line Frequency 50 60 Hz Input Voltage Options 100 240 VAC Current Rating...

Page 80: ...schedule Package testing paras 2 1 2 2 2 30 and 2 32 Operational testing paras 2 1 2 2 2 30 and 2 13 Safety Agency Certifications UL60950 EN60950 CSA 22 2 No 60950 IEC 60950 EMC Emissions CISPR 22 Cla...

Page 81: ...in x Width 440 mm 17 3 in x Depth 274 mm 10 8 in Weight 2 8 kg 6 2 lbs Environmental Requirements Operating Temperature 0 to 40 C 32 to 104 F Storage Temperature 40 to 70 C 40 to 158 F Operating Humid...

Page 82: ...RFC 1659 Interfaces RFC 2233 Ether like MIB RFC 2665 MAU MIB RFC 2668 Bridge extensions RFC 2674 Terminal Emulation Telnet RFC 854 Protocols Used for Administration UDP RFC 768 IP RFC 791 ICMP RFC 792...

Page 83: ...t software upgrades onsite assistance or advance hardware replacement Experienced engineers are available to manage your installation with minimal disruption to your network Expert assessment and impl...

Page 84: ...sion included with your original product In order to access upgrades and related documentation you must first purchase a service contract from 3Com or your reseller Contact Us 3Com offers telephone e...

Page 85: ...8 61 2 9937 5083 Philippines P R of China Singapore S Korea Taiwan Thailand 1235 61 266 2602 or 1800 1 888 9469 10800 61 00137 or 021 6350 1590 or 00800 0638 3266 800 6161 463 080 333 3308 00801 611 2...

Page 86: ...alvador Trinidad and Tobago Uruguay Venezuela Virgin Islands AT T 800 998 2112 57 1 657 0888 AT T 800 998 2112 1 800 998 2112 571 657 0888 01 800 849CARE AT T 800 998 2112 AT T 800 998 2112 54 11 4894...

Page 87: ...Switch 26 F factory defaults 20 H hardware features 14 I installing the Switch 23 prerequisites 24 IP addressing registered 62 IP configuration 37 L LEDs 17 logging in as a default user 55 M MAC addre...

Page 88: ...cations system 77 SSH 52 straight through configuration 32 Switch automatic setup 46 Switch 4400 3C number 26 console port 19 dimensions 77 Ethernet address 26 features 14 installation 23 24 MAC addre...

Page 89: ...m the receiver Plug the equipment into a different outlet so that equipment and receiver are on different branch circuits If necessary the user should consult the dealer or an experienced radio televi...

Page 90: ...DUA1720 3AAA07 book Page 90 Wednesday March 17 2004 1 14 PM...

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