3Com Series 760 User Manual Download Page 4

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ROUBLESHOOTING

LEDs 3-2

3Com PC Card Diagnostics Program 3-3

Accessing the CardBus PC Card Help System 3-3

Displaying Release Notes, Frequently Asked Questions, and
KnowledgeBase 3-4

Running the CardBus PC Card Self-Test 3-4

Running the Echo Test 3-7

Troubleshooting Support Services 3-9

Generating a Problem Report 3-11

DOS Diagnostics Program 3-13

Removing the PC Card Diagnostics using Windows 95 and
Windows NT 3-13

Resolving Hardware Resource Conflicts 3-13

Changing the I/O, IRQ, or Memory Range 3-14

Disabling PC Card (PCMCIA) Support for Windows 95 3-14

Re-enabling PC Card Support for Windows 95 3-15

Disabling PC Card (PCMCIA) Support for Windows NT 3-16

Re-enabling PC Card (PCMCIA) Support for Windows
NT 3-16

Frequently Asked Questions 3-17

Troubleshooting Tips 3-20

HANGING

ONFIGURATION

Configuration Settings 4-1

Configuration Setting Descriptions 4-1

Displaying Configuration 4-2

Changing Configuration Settings 4-5

DOS Configuration Program 4-5

Summary of Contents for Series 760

Page 1: ...http www 3com com 3Com Megahertz 10 100 LAN CardBus PC Card User Guide Part No 09 1345 001 June 1998 ...

Page 2: ...ph a through d of the Commercial Computer Software Restricted Rights Clause at 48 C F R 52 227 19 and the limitations set forth in 3Com Corporation s standard commercial agreement for the software Unpublished rights reserved under the copyright laws of the United States The software described in this documentation is furnished under a license agreement included with the product either as a separat...

Page 3: ...lation Instructions Should You Use 2 2 Which Windows 95 Version Are You Running 2 2 Windows 95 Version 4 00 950B OSR 2 2 3 Windows 95 Versions 4 00 950 and 4 00 950A 2 4 Confirming Installation 2 5 Windows NT Version 4 0 2 6 Windows NT 4 0 with Networking Installed 2 6 Confirming Installation 2 8 Windows NT 4 0 without Networking Installed 2 8 Windows NT Version 3 51 2 11 Windows for Workgroups WF...

Page 4: ...ostics using Windows 95 and Windows NT 3 13 Resolving Hardware Resource Conflicts 3 13 Changing the I O IRQ or Memory Range 3 14 Disabling PC Card PCMCIA Support for Windows 95 3 14 Re enabling PC Card Support for Windows 95 3 15 Disabling PC Card PCMCIA Support for Windows NT 3 16 Re enabling PC Card PCMCIA Support for Windows NT 3 16 Frequently Asked Questions 3 17 Troubleshooting Tips 3 20 4 CH...

Page 5: ... 3ComForum on CompuServe Online Service B 3 Support from Your Network Supplier B 3 Returning Products for Repair B 4 INDEX 3COM CORPORATION LIMITED WARRANTY FCC CLASS B STATEMENT FCC DECLARATION OF CONFORMITY INDUSTRY CANADA CLASS B EMMISSION COMPLIANCE STATEMENT AVIS DE CONFORMITÉ À LA RÉGLEMENTATION D INDUSTRIE CANADA 3COM END USER SOFTWARE LICENSE AGREEMENT ...

Page 6: ...vi ...

Page 7: ...erence between the two models is the connector Figure 1 1 3Com Megahertz 10 100 CardBus LAN PC Cards These CardBus PC Cards automatically operate at 10 Mbps when connected to a 10BASE T Ethernet hub and at 100 Mbps when connected to a hub supporting 100BASE TX Fast Ethernet This chapter describes how to install the CardBus PC Cards in your notebook and connect them to the network ...

Page 8: ...must set CardBus mode for Toshiba IBM ThinkPad series 760 and some NEC notebooks For NEC notebooks see your NEC notebook documentation If you have questions about setting CardBus mode refer to your notebook documentation Before you install the PC Card in these notebooks follow these steps to set the notebook to CardBus mode Toshiba Notebooks 1 Hold down the Esc key the button the upper left hand c...

Page 9: ...ad Thinkpad Configurations If this menu does not appear contact your notebook manufacturer to get the latest BIOS and instructions for setting CardBus mode 2 Click the PC Card Slots picture The PC Card Slots window appears 3 Enable CardBus mode The IRQ Conflict warning appears asking if you want to disable the device in conflict 4 Click OK 5 Restart the notebook If New Hardware Detected appears re...

Page 10: ...ard into the CardBus PC Card slot Slide it all the way in CAUTION Do not force the CardBus PC Card into the slot or you may bend the pins inside the slot If the CardBus PC Card doesn t fit into the slot make sure that your notebook has a CardBus slot Refer to your notebook documentation or contact your notebook manufacturer You may see Windows 95 prompts for driver installation The final installat...

Page 11: ...nto the CardBus PC Card slot Slide it all the way in CAUTION Do not force the CardBus PC Card into the slot or you may bend the pins inside the slot If the CardBus PC Card doesn t fit into the slot make sure that your notebook has a CardBus slot Refer to your notebook documentation and contact your notebook manufacturer for more information You may see Windows 95 prompts for driver installation Th...

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Page 13: ...tion For information about Banyan Vines Microsoft LAN Manager IBM LAN Server Artisoft LANtastic and DEC PATHWORKS see Table 2 1 The latest network drivers are available on 3Com s World Wide Web site To download the latest drivers 1 Go to the 3Com web site Type the 3Com URL into your browser http www 3com com 2 Scroll down to Software and Drivers and double click 3 Scroll down to Network Interface ...

Page 14: ...rmation about Banyan Vines Microsoft LAN Manager IBM LAN Server Artisoft LANtastic and DEC PATHWORKS see Table 2 1 Proceed to the driver installation section in this user guide that your MIS department recommends Which Windows 95 Version Are You Running You must determine if you are running Windows 95 OEM Service Release 2 OSR 2 or the standard Windows 95 before you install the network driver Sinc...

Page 15: ... 95 4 00 950B also known as OSR 2 The 3Com software automatically detects which OS your notebook is running and installs the correct NDIS driver 1 Make sure the CardBus PC Card is installed and connected to the network as described in Chapter 1 The Update Device Driver Wizard window appears Figure 2 1 Update Device Driver Wizard Window 2 In the Update Device Driver Wizard window click Next If this...

Page 16: ...n your notebook is running Windows 95 This driver can be used in Microsoft and NetWare environments 1 Make sure the CardBus PC Card is inserted and connected to the network as described in Chapter 1 2 Double click My Computer Control Panel and then double click Add New Hardware 3 In the Add New Hardware Wizard window click Next 4 Respond to the Do you want Windows to search for your new hardware p...

Page 17: ... Neighborhood Your computer description is visible to other members of your workgroup when they see your notebook in the Network Neighborhood 11 If you are prompted for Windows 95 files enter the directory path for Windows 95 CAB files or insert the Windows 95 CD ROM When installation is complete Windows 95 prompts for restart 12 Remove the LAN Installation Disk and click Yes to restart the notebo...

Page 18: ... a notebook running Windows NT 4 0 with Windows NT networking installed and without Windows NT networking installed Before you begin obtain the LAN Installation Disk and Windows NT installation files on hard disk floppy diskettes or CD ROM Windows NT 4 0 with Networking Installed 1 Make sure the CardBus PC Card is installed and connected to the network as described in Chapter 1 2 Using the Control...

Page 19: ...nd click OK Figure 2 3 Select OEM Option Window 9 Wait for the CardBus PC Card files to be copied The PC Card Setup Network Settings screen appears 10 Click OK to accept resource allocations or enter new values 3Com Megahertz 10 100 LAN CardBus PC Card appears in the Network window 11 Click Close If prompted enter your IP address and click OK 12 Remove the LAN Installation Disk and click Yes to re...

Page 20: ... workgroup you belong to IP address if you are not using DHCP 1 Make sure the CardBus PC Card is installed and connected to the network as described in Chapter 1 If the CardBus PC Card is automatically detected by Windows NT you may have Card Services installed Refer to your Card Services documentation to see if it supports the CardBus PC Card If it does not support it consult your Card Services d...

Page 21: ...Next The Network Services configuration box appears 13 Select the appropriate network services 14 Click Next The message Windows NT is ready to install networking components appears 15 Click Next The Windows NT Setup window asks for the location of the Windows NT installation files Figure 2 4 Windows NT Setup Window 16 Type in the directory path to the location of your Windows NT installation file...

Page 22: ...ter the computer name workgroup or domain The computer name is the name of your notebook Give your notebook a unique name up to 15 characters no blank spaces A workgroup is composed of the computers that you usually communicate with like your department and contains shared resources like printers If you use peer group networking the workgroup name is your peer group Peers can see each other when t...

Page 23: ...d to the network as described in Chapter 1 2 After you reboot in the Main group select Control Panel 3 On the Control panel double click Network 4 If you have networking already installed click Add Adapter If you do not have networking installed follow the prompts to install Windows NT networking The Add Network Adapter window appears 5 On the Add Network Adapter window choose Other Requires disk ...

Page 24: ...e the File Manager to browse the network Windows for Workgroups WFW Before you begin installing the network driver obtain the LAN Installation Disk and Windows for Workgroups v3 11 installation files on hard disk floppy diskettes or CD ROM The LAN Installation Disk contains a subdirectory structure and files that make it an OEM import disk for WFW Ask your MIS department for the following informat...

Page 25: ...lation Disk in floppy drive A enter a and click OK in the Install Driver dialog box 9 Select 3Com Megahertz 10 100 LAN CardBus PC Card and click OK in the Unlisted or Updated Network Adapter dialog box a When prompted for ELPC575 DOS type a ndis2 b When prompted for ELPC575 386 type a WFW311 10 In the Network Drivers dialog box click Close to accept the displayed values 11 In the Network Setup dia...

Page 26: ...network operating system and be a NetWare DOS ODI client 1 Make sure the CardBus PC Card is installed and connected to the network as described in Chapter 1 2 Boot the notebook under DOS 3 Insert the LAN Installation Disk in the floppy drive and type the following at the DOS prompt a install Enter 4 Choose Auto Install and Config for NetWare AutoLink An OS selection screen appears 5 Select AutoLin...

Page 27: ...correct driver after determining which OS is running Table 2 1 Network Driver Text File Names Network Operating System Text File Name Network Driver Name Windows 95A and OSR 2 W95NDIS TXT EL575ND3 SYS EL575ND4 SYS Windows NT v 4 0 3 51 WINNT TXT EL575ND3 SYS EL575ND4 SYS Windows for Workgroups NetWare WFWNETWR TXT ELPC575 COM Windows for Workgroups WFWNDIS TXT ELPC575 386 with ELPC575 DOS Windows ...

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Page 29: ...Card help system Support services Generating a problem report DOS Diagnostics program Removing the CardBus PC Card software Resolving hardware resource conflicts Disabling and Re enabling PC Card Support Frequently Asked Questions Troubleshooting tips The 3Com World Wide Web site http www 3com com offers the latest drivers troubleshooting information and software updates in the Support area ...

Page 30: ...and 3 2 Table 3 1 can be used for troubleshooting the CardBus PC Card must be connected to the network see Chapter 1 and the network drivers must be installed see Chapter 2 Figure 3 1 3CCFE575BT CardBus PC Card Cable LEDs Figure 3 2 3CXFE575BT CardBus PC Card LEDs ...

Page 31: ...asked questions and the PC Card KnowledgeBase To display the 3Com help system follow these steps 1 Install the CardBus PC Card and connect it to the network as described in Chapter 1 2 Click the Windows Start menu 3 Select Programs 4 Select 3Com PC Card Utilities 5 Click OK to Warning Running diagnostics will disconnect your computer from the network The 3Com PC Card Diagnostics General Screen app...

Page 32: ...een The Release Notes help screen appears Click the Release Notes button to display tips about installing and using the CardBus PC Card Click the Frequently Asked Questions button to display responses from 3Com support experts to common customer questions Click the KnowledgeBase button to display CardBus PC Card compatibility topics Running the CardBus PC Card Self Test Run the CardBus PC Card sel...

Page 33: ...PC Card Diagnostics program Close down the PC Card Diagnostics program before you reboot or remove the CardBus PC Card The PC Card Diagnostics general screen appears as shown in Figure 3 3 Figure 3 3 PC Card Diagnostics General Screen If you have disabled the 3Com icon you can re enable the 3Com logo on your Windows 95 and Windows NT task bar by clicking the box next to Enable Tray Control To disp...

Page 34: ...llowing tests run in sequence Register Access EEPROM FIFO Ethernet Core Loopback Encoder Decoder Loopback Interrupt Click Stop to stop the tests Otherwise the tests run continuously to completion Click the Help button to display help for this screen Click the at the top of the screen and drag it to a test and click The pop up box displays information about the selected test and what to do if the t...

Page 35: ...ond computer is called the echo server or sending computer Make sure it has the same operating system as the first computer Table 3 2 lists the diagnostics programs for the supported echo server adapters To run the echo test follow these steps 1 Install the CardBus PC Card connect it to the network and install the network driver 2 Install a CardBus PC Card in another computer connect it to the net...

Page 36: ...nicdiag exe The PC Card Diagnostics general screen appears on both computers as shown in Figure 3 2 4 On the Diagnostics screen Figure 3 3 of the responding computer click Respond and Start on the Echo Test screen 5 On the Diagnostics screen Figure 3 4 of the sending computer click Send and Start The Echo Test Responder screen Figure 3 5 appears on the responding computer Figure 3 5 Echo Test Resp...

Page 37: ... Click Help for statistics definitions You can also click the right mouse and the at the top right of the screen and drag the to a statistics name and click Troubleshooting Support Services The support screen Figure 3 6 provides buttons for the following 3Com support services 3Com PC Card Diagnostics program CardBus PC Card Release Notes including Release Notes Frequently Asked Questions CardBus P...

Page 38: ...s program Refer to the beginning of this chapter for information on how to use the 3Com PC Card Diagnostics program Click Release Notes to display the CardBus PC Card Release Notes Frequently Asked Questions or KnowledgeBase Click BBS Information to display the BBS telephone numbers and modem speeds http displays the 3Com World Wide Web address Click Problem Report to generate a 3Com problem repor...

Page 39: ...rt to 3Com Customer Support and receive an email answer within two business days To generate a problem report follow these steps 1 Click Problem Report on the support screen shown in Figure 3 5 to access the first problem report screen Figure 3 7 Figure 3 7 Problem Report Main Screen 2 Review the screen text and click Next to begin the problem report The Customer Information screen appears 3 Enter...

Page 40: ...erating system using the pull down menu e Select your network operating system using the pull down menu f Select your notebook processor speed using the pull down menu 5 Click Next to display the Problem Description screen 6 Enter your problem description the 3Com case number if you have one and select if you can reproduce the problem or not 7 Click Next to display the Save screen 8 Click Finish t...

Page 41: ...move Programs 2 Select 3Com PC Card Diagnostic Utilities 3 Click the Add Remove button The PC Card Diagnostics Program is removed from your notebook Resolving Hardware Resource Conflicts Use this procedure to resolve hardware resource conflicts I O Base Address and Interrupt values using Windows 95 1 Using the Start Menu select Help 2 In the Help window select the Contents tab 3 Select Troubleshoo...

Page 42: ... Input Output Range Interrupt Request or Memory Range In Windows 95 OSR2 the memory range value should be the same as the CardBus socket 6 Click the Change Settings button 7 Change the value and click OK 8 Restart the notebook to change the values Disabling PC Card PCMCIA Support for Windows 95 If you have a problem using two PC Cards at the same time follow these instructions to disable PC Card s...

Page 43: ...the CardBus PC Card you must re enable it to use another PC Card 1 In the Control Panel double click System 2 Double click Add New Hardware 3 Click No to detect automatically 4 On the Hardware Types list select PCMCIA Socket and click Next 5 On the manufacturer s list select the PC Card Support that you disabled in Chapter 2 6 Click Next 7 Click Finish 8 Reboot the notebook 9 In the Control Panel ...

Page 44: ...nd then click OK 5 Reboot the notebook You must re enable PC Card Support to use another PC Card See Re enabling Windows 95 PC Card Support for Windows NT for instructions Re enabling PC Card PCMCIA Support for Windows NT If you disabled PC Card Support to use the CardBus PC Card you must re enable it to use another PC Card Follow these instructions to re enable PC Card support for Windows NT 1 In...

Page 45: ...s the CardBus PC Card has passed these certification tests Which CardBus slot is best for my CardBus PC Card The CardBus PC Card is designed to work in any CardBus PC Card slot but in some notebooks the CardBus PC Card seems to work best in the top CardBus PC Card slot What interrupts should I use Typically your network operating system assigns interrupts successfully during the network driver ins...

Page 46: ...book Does the CardBus PC Card support full duplex Yes the CardBus PC Card supports full duplex at 10 Mbps and 100 Mbps operation What should I do if the CardBus PC Card installs as a Generic PCI Ethernet Controller under Other Devices in the Device Manager If the CardBus PC Card installs as a generic PCI Ethernet controller follow these steps 1 In the Device Manager double click Other Devices 2 Cl...

Page 47: ... Card and the TCP IP stack Network requirements Switched path between stations and single broadcast domain What are the network configuration requirements for Fast IP Fast IP is designed to bypass the router particularly where the router is a bottleneck as well as to leverage the switched infrastructure For Fast IP to create short cuts around routers there must be a switched path between source an...

Page 48: ...t troubleshooter as described in the previous section It is normal for the PC Card to conflict with the CardBus controller Replace the failed CardBus PC Card with a working CardBus PC Card and run the diagnostic tests again using the same option settings as those used on the failed CardBus PC Card If the working CardBus PC Card passes all tests the original CardBus PC Card is probably defective Fo...

Page 49: ...ardBus PC Card and the switch connection at the same time If the switch supports the NWay feature and full duplex the CardBus PC Card automatically runs in full duplex Auto Select Media Type The Media Type is Auto Select Table 4 1 Option Settings Option Default Setting Available Settings Duplex Auto Select Auto Select full duplex Media Type Auto Select Auto Select CIS Memory Address 0090h 00FFh 25...

Page 50: ...on between the CardBus PC Card and the notebook The CardBus PC Card can operate on one of six interrupt levels 5 7 9 10 11 or 12 The preferred interrupt level is 9 but the CardBus PC Card can operate on the other interrupt levels if necessary If a conflict continues you might have to change the setting of other adapters or options that are in the notebook For Toshiba notebooks set the interrupt to...

Page 51: ...pter 1 and install the driver as described in Chapter 2 2 To start the 3Com PC Card Diagnostics program follow these steps a Click the Windows Start menu b Click Programs c Select 3Com PC Card Utilities d Select 3Com PC Card Diagnostics For Windows NT v3 51 select File Run and type tnicdiag exe The 3Com PC Card Diagnostics program General screen appears as shown in Figure 4 1 Figure 4 1 PC Card Di...

Page 52: ...You can display the CardBus PC Card help system by clicking the Help button on the PC Card Diagnostics General screen 3 Click PC Card Details to display the PC Card Details screen shown in Figure 4 2 Figure 4 2 PC Card Details Screen Each configuration setting is displayed with the current status Click the at the top of the screen drag it to a value and click to display information about the selec...

Page 53: ...ight pulldown menu 3 To select a new value highlight the value and release the mouse button 4 Click OK The new value is selected 5 Click OK or Cancel to exit the screen Repeat the process to change any configuration setting on the Properties screen For more information about resolving resource conflicts see Chapter 3 DOS Configuration Program To change the configuration on a DOS notebook see the I...

Page 54: ...4 6 CHAPTER 4 CHANGING CONFIGURATION ...

Page 55: ...TX Ethernet IEEE 802 3u industry standard for a 100 Mbps baseband CSMA CD local area network Physical Dimensions Length 3 370 in 85 6 mm Width 2 126 in 54 mm Height Type II 0 197 in 5 0 mm Weight 0 86 oz 24 4 g Environmental Operating Range Operating temperature 0 to 70 C 32 to 131 F Relative humidity 5 to 90 noncondensing Card Information Structure CIS and Memory Size Drivers 4 KB Diagnostics 8 K...

Page 56: ...nce LAN cable that meets the requirements of EIA TIA 568 and EIA TIA TSB 36 Category 5 voice and data transmission LAN cable 100 Mbps that meets the requirements of EIA TIA 568 and EIA TIA TSB 36 Power Requirements Operating voltage 3 3 V 3V 150 mA Mean Time Between Failures hours calculated 70 C 158 F mobile environment 25 C 77 F mobile environment 128 694 33 hours 342 367 70 hours FCC Certificat...

Page 57: ...n Board Service 3ComBBS 3ComFactsSM automated fax service 3ComForum on CompuServe online service World Wide Web Site Access the latest networking information on 3Com Corporation s World Wide Web site by entering our URL into your Internet browser http www 3com com This service features the latest information about 3Com solutions and technologies customer service and support news about the company ...

Page 58: ...ructions on 3Com products 24 hours a day 7 days a week Call 3ComFacts using your Touch Tone telephone using one of these international access numbers Country Data Rate Telephone Number Australia up to 14400 bps 61 2 9955 2073 Brazil up to 14400 bps 55 11 5181 9666 France up to 14400 bps 33 1 6986 6954 Germany up to 28800 bps 4989 62732 188 Hong Kong up to 14400 bps 852 2537 5601 Italy up to 14400 ...

Page 59: ...rs are authorized 3Com service partners who are qualified to provide a variety of services including network planning installation hardware maintenance application training and support services When you contact your network supplier for assistance have the following information ready A list of system hardware and software including revision levels Diagnostic error messages Details about recent con...

Page 60: ...er Products sent to 3Com without RMA numbers will be returned to the sender unopened at the sender s expense To obtain an RMA number call or fax Country Telephone Number Fax Number U S A and Canada 1 800 876 3266 option 2 408 764 7120 Latin America 1 408 326 2927 408 764 7120 Europe South Africa and Middle East 44 1442 435860 44 1442 435822 Elsewhere 1 408 326 2926 1 408 764 7120 ...

Page 61: ...est 3 4 program names 3 7 driver installation 2 1 duplex 4 1 E environmental operating range A 1 F fax service See 3ComFacts FCC certification A 2 frequently asked questions 3 3 H hardware resource conflicts resolving 3 13 Help System accessing 3 3 Frequently Asked Questions 3 3 KnowledgeBase 3 3 Release Notes 3 3 I I O Base Address problems resolving 3 13 installing drivers AutoLink for NetWare 2...

Page 62: ... B 1 bulletin board service B 1 CompuServe service B 3 fax service B 2 network suppliers B 3 product repair B 4 Toshiba PCs setting PC Card mode 1 2 troubleshooting 3 20 U URL B 1 W Windows 95 disabling PC Card support 3 14 installing the network driver 2 3 OSR 2 network driver installation 2 3 re enabling PC Card support 3 15 standard Windows 95 network driver installation 2 4 which version are y...

Page 63: ...ons software products provided by third parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products listed in the 3Com software product documentation or specifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the noncompatibility...

Page 64: ...tations and exclusions may be limited in their application to you This warranty gives you specific legal rights which may vary depending on local law 3Com Corporation 5400 Bayfront Plaza P O Box 58145 Santa Clara CA 95052 8145 408 326 5000 FCC CLASS B STATEMENT This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmfu...

Page 65: ...BEFORE USING THIS PRODUCT IT CONTAINS SOFTWARE THE USE OF WHICH IS LICENSED BY 3COM CORPORATION 3COM TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT DO NOT USE THE SOFTWARE USING ANY PART OF THE SOFTWARE INDICATES THAT YOU ACCEPT THESE TERMS LICENSE 3Com grants you a nonexclusive license to use the accompanying software progr...

Page 66: ...d as such is provided with only such rights as are provided in this License Agreement which is 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentatio...

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