Y
EAR
2000 W
ARRANTY
In addition to the Hardware Warranty and Software Warranty stated above, 3Com warrants that each
product sold or licensed to Customer on and after January 1, 1998 that is date sensitive will continue
performing properly with regard to such date data on and after January 1, 2000, provided that all other
products used by Customer in connection or combination with the 3Com product, including hardware,
software, and firmware, accurately exchange date data with the 3Com product, with the exception of
those products identified at 3Com’s Web site, http://www.3com.com/products/yr2000.html, as not
meeting this standard. If it appears that any product that is stated to meet this standard does not
perform properly with regard to such date data on and after January 1, 2000, and Customer notifies
3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or
its authorized reseller, 3Com shall, at its option and expense, provide a software update which would
effect the proper performance of such product, repair such product, deliver to Customer an equivalent
product to replace such product, or if none of the foregoing is feasible, refund to Customer the
purchase price paid for such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety (90)
days after purchase or until April 1, 2000, whichever is later.
O
BTAINING
W
ARRANTY
S
ERVICE
Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center
within the applicable warranty period to obtain warranty service authorization. Dated proof of
purchase from 3Com or its authorized reseller may be required. Products returned to 3Com's
Corporate Service Center must be pre-authorized by 3Com with a User Service Order (USO) number (or
a Return Material Authorization (RMA) number or a Service Repair Order (SRO) number, whichever was
issued) marked on the outside of the package, and sent prepaid and packaged appropriately for safe
shipment, and it is recommended that they be insured or sent by a method that provides for tracking of
the package. Responsibility for loss or damage does not transfer to 3Com until the returned item is
received by 3Com. The repaired or replaced item will be shipped to Customer, at 3Com's expense, not
later than thirty (30) days after 3Com receives the defective product, and 3Com will retain risk of loss or
damage until the item is delivered to Customer.
3Com shall not be responsible for any software, firmware, information, or memory data of Customer
contained in, stored on, or integrated with any products returned to 3Com for repair, whether under
warranty or not.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or exhibits a defect in
materials or workmanship within the first forty-eight (48) hours of installation but no later than thirty
(30) days after the date of purchase, and this is verified by 3Com, it will be considered dead- or
defective-on-arrival (DOA) and a replacement shall be provided by advance replacement, but only if
Customer provides a purchase order number, credit card number, or other method of payment
acceptable to 3Com, to be used if 3Com needs to charge Customer for the replacement, as explained
below. The replacement product will normally be shipped not later than three (3) business days after
3Com’s verification of the DOA product, but may be delayed due to export or import procedures. The
shipment of advance replacement products is subject to local legal requirements and may not be
available in all locations. When an advance replacement is provided and Customer fails to return the
original product to 3Com within fifteen (15) days after shipment of the replacement, 3Com will charge
Customer for the replacement product, at list price.
INCLUDED SERVICES: Telephone Support, with coverage for basic troubleshooting only, will be
provided for ninety (90) days from the date of purchase, on a commercially reasonable efforts basis.
Telephone support is available from 3Com only if Customer purchased this product directly from
3Com, or if Customer’s reseller is unable to provide telephone support. Please refer to the Technical
Support appendix in the User Guide for telephone numbers.
W
ARRANTIES
E
XCLUSIVE
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR
BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT 3COM'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. 3COM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
