3Com 3C1770V40 - Gigabit Multilayer Switching Software Advanced Feature License User Manual Download Page 7

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Telephone Technical Support and Repair

To obtain telephone support as part of your warranty
and other service benefits, you must first register your
product at

http://eSupport.3com.com/

When you contact 3Com for assistance, please have the
following information ready:

Product model name, part number, and serial number

A list of system hardware and software, including
revision level

Diagnostic error messages

Details about recent configuration changes, if
applicable

To send a product directly to 3Com for repair, you must
first obtain a return authorization number (RMA).
Products sent to 3Com, without authorization numbers
clearly marked on the outside of the package, will be
returned to the sender unopened, at the sender’s
expense. If your product is registered and under
warranty, you can obtain an RMA number online at

http://eSupport.3com.com/

. First time users will

need to apply for a user name and password.

Telephone numbers are correct at the time of
publication. Find a current directory of support
telephone numbers posted on the 3Com web site at

http://csoweb4.3com.com/contactus/

Country

Telephone Number

Country

Telephone Number

Asia, Pacific Rim Telephone Technical Support and Repair

Europe, Middle East, and Africa Telephone Technical Support and Repair

Australia
Hong Kong
India

Indonesia
Japan

Malaysia
New Zealand
Pakistan
Philippines

P.R. of China

Singapore
S. Korea
Taiwan
Thailand

1 800 678 515
800 933 486
+61 2 9424 5179 or
000800 650 1111
001 803 61009
00531 616 439 or
03 5977 7991
1800 801 777
0800 446 398
+61 2 9937 5083
1235 61 266 2602 or
1800 1 888 9469
10800 61 00137 or
021 6350 1590 or
00800 0638 3266
800 6161 463
080 333 3308
00801 611 261
001 800 611 2000

From anywhere in these regions,
call:

From the following countries, you
may use the numbers shown:
Austria
Belgium
Denmark
Finland
France
Germany
Hungary
Ireland
Israel
Italy
Luxembourg
Netherlands
Norway
Poland
Portugal
South Africa
Spain
Sweden
Switzerland
U.K.

+44 (0)1442 435529

01 7956 7124
070 700 770
7010 7289
01080 2783
0825 809 622
01805 404 747
06800 12813
01407 3387
1800 945 3794
199 161346
342 0808128
0900 777 7737
815 33 047
00800 441 1357
707 200 123
0800 995 014
9 021 60455
07711 14453
08488 50112
0870 909 3266

You can also obtain support in this region using the following e-mail:

[email protected]

Or request a repair authorization number (RMA) by fax using this number: +
65 543 6348

You can also obtain support in this region using the following URL:

http://emea.3com.com/support/email.html

Latin America Telephone Technical Support and Repair

Antigua
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bonaire
Brazil
Cayman
Chile
Colombia
Costa Rica
Curacao
Ecuador
Dominican Republic

1 800 988 2112
0 810 444 3COM
1 800 998 2112
1 800 998 2112
1 800 998 2112
52 5 201 0010
1 800 998 2112
1 800 998 2112
0800 13 3COM
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112

Guatemala
Haiti
Honduras
Jamaica
Martinique
Mexico
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Salvador
Trinidad and Tobago
Uruguay
Venezuela
Virgin Islands

AT&T +800 998 2112
57 1 657 0888
AT&T +800 998 2112
1 800 998 2112
571 657 0888
01 800 849CARE
AT&T +800 998 2112
AT&T +800 998 2112
54 11 4894 1888
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
57 1 657 0888

You can also obtain support in this region using the following:
Spanish speakers, enter the URL:

http://lat.3com.com/lat/support/form.html

Portuguese speakers, enter the URL:

http://lat.3com.com/br/support/form.html

English speakers in Latin America should send e-mail to:

[email protected]

US and Canada Telephone Technical Support and Repair

1 800 876 3266

Summary of Contents for 3C1770V40 - Gigabit Multilayer Switching Software Advanced Feature License

Page 1: ...n XRN Distributed Fabric you will need GMS software version 4 0 or later Advanced Feature License 3C1770V40 installed on both Switch units LEDs You can gather information about the status of the Module and its packet activity using the Expansion Module LEDs on the front of the Switch and the Port LEDs on the front of the Module INTRODUCTION Module LEDs Switch LEDs Color Indicates Packet Yellow Pac...

Page 2: ...Beim Austausch des Moduls ist auch die Distanzplatte zu ersetzen WARNING You must only insert a 3Com approved GBIC transceiver into the Module These are listed in the Approved GBIC Transceivers section of this User Guide AVERTISSEMENT Le module accepte exclusivement des émetteurs récepteurs GBIC agréés 3Com La liste de ces types d émetteur récepteur figure à la section Emetteurs récepteurs GBIC ag...

Page 3: ...ansceiver Use this transceiver to connect the Module directly to a single mode fiber optic cable or to multimode fiber using a conditioned launch cable 1000BASE LH70 GBIC transceiver Use this transceiver to connect the Module directly to a single mode fiber optic cable or to multimode fiber using a conditioned launch cable To ensure optimal performance compatibility and regulatory compliance use o...

Page 4: ... ID and the unit with the highest MAC address will assume unit 2 ID You can not use the fabric portMode command as part of a configuration restore as the restore operation requires the Distributed Fabric to be already set up and established The fabric portMode command must only be used when the unit is offline and disconnected When a GBIC Module is operating in XRN mode its ports will no longer be...

Page 5: ...is fitted is powered up Ensure that the device at the far end of the link is powered up and operating correctly Ensure that all connectors on the fiber optic segment are correctly engaged Clean the terminators by wiping them gently with a clean tissue or cotton bud moistened with a little ethanol Dirty fiber terminators on the fiber optic segment impair the quality of the light transmitted through...

Page 6: ...com 3Com eSupport ser vices are based on accounts that you create or have authorization to access First time users must apply for a user name and password that provides access to a number of eSupport features including Product Registra tion Repair Services and Service Request Purchase Value Added Services To enhance response times or extend warranty benefits contact 3Com or your authorized 3Com re...

Page 7: ...numbers shown Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 44 0 1442 435529 01 7956 7124 070 700 770 7010 7289 01080 2783 0825 809 622 01805 404 747 06800 12813 01407 3387 1800 945 3794 199 161346 342 0808128 0900 777 7737 815 33 047 00800 441 1357 707 200 123 0800 995 014 9 021 6...

Page 8: ...countries 3Com the 3Com logo and SuperStack are registered trademarks of 3Com Corporation XRN is a trademark of 3Com Corporation Microsoft MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation IEEE and 802 are registered trademarks of the Institute of Electrical and Electronics Engineers Inc All other company and product names may be trademarks of the respective companie...

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