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UPPORT

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OUR

RODUCTS

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You must have a user name and password

to access these services, which are described in this appendix.

To take advantage of warranty and other service benefits, you must first
register your product at:

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you are authorized to access.

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Summary of Contents for 3C13751

Page 1: ...3Com Router 5000 Family Getting Started Guide www 3Com com Part Number 10015122 Rev AB Published September 2007 Mfg BOM 3122A076...

Page 2: ...not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this User Guide Unless otherwise indicated 3Com...

Page 3: ...uipment 3Com offers free software maintenance updates and documentation updates on our website To obtain the most up to date operating software and user documentation for the Router 5000 point your we...

Page 4: ......

Page 5: ...0 Related Documentation 10 Documentation Comments 11 1 Introducing the Router 5000 Family About the Router 5000 13 3Com Router 5012 3C13701 15 Indicators 16 System Description 16 3Com Router 5232 3C13...

Page 6: ...outer 5000 Startup of the Router 5000 43 Setting up Configuration Environment 43 Powering on the Router 45 Startup Process 46 Configuration Fundamentals of the Router 48 Command Line Interface 48 4 Tr...

Page 7: ...Contents 7 Solve Problems Online 67 Purchase Extended Warranty and Professional Services 68 Access Software Downloads 68 Contact Us 69 Telephone Technical Support and Repair 69...

Page 8: ...8 Contents...

Page 9: ...t the documents and CD ROM that accompany your Router 5000 Release Notes The release notes provide important information about the current software release including new features modifications and kno...

Page 10: ...d line interface that enable you to manage the router It is supplied in PDF format on the CD ROM that accompanies the router Router 5000 6000 Module Manual This manual describes the various modules th...

Page 11: ...de the following information when commenting Document title Document part number on the title page Page number if appropriate Example Router 5000 Family Getting Started Guide Part Number 10015122 Rev...

Page 12: ...12 About This Guide...

Page 13: ...such as telecom management networks and billing networks The Router 5000 features a modular design and accepts multiple optional MIMs Multi functional Interface Modules and SICs Smart Interface Cards...

Page 14: ...gnificantly improved Voice capabilities The Router 5000 support multiple voice interface modules which can provide such interfaces as FXO FXS E M E1VI T1VI With high speed CPU and digital signal proce...

Page 15: ...uter 5012 Figure 2 Rear view of 3Com Router 5012 1 POWER 2 SYSTEM 3 SLOT1 4 SLOT2 5 SLOT3 6 WAN 7 LAN 1 Power switch 2 Power socket 3 Grounding screw 4 Fixed interface WAN 5 Console port CON 6 Auxilia...

Page 16: ...card cannot operate properly SLOT3 SIC LED ON indicates that the interface card operates normally OFF indicates that no interface card is installed in the slot or the interface card cannot operate pr...

Page 17: ...file Boot ROM Stores Bootstrap program 3Com Router 5232 3C13751 Figure 3 Front view of 3Com Router 5232 Input voltage Rated voltage range 100 to 240 VAC 50 or 60 Hz Max voltage range 85 to 264 VAC 47...

Page 18: ...tem power LED OFF means power is off ON means power is on SYSTEM Hardware status LED Blinking means the system runs normally ON OFF means the system is abnormal READY Module status LED ON means the mo...

Page 19: ...Table 5 System description of 3Com Router 5232 Item Description Fixed interface One AUX port One console port Two LAN ports Slot 3 MIM slots CPU MPC 8245 300 MHz NVRAM 128 KB Boot ROM 512 KB SDRAM 256...

Page 20: ...7 MIM SLOT3 2 3 4 5 1 1 2 3 4 5 6 7 Table 6 Router 5642 Indicators LED Indication POWER System power LED OFF means power is off ON means power is on SYSTEM Hardware status LED Blinking means the syste...

Page 21: ...scription of 3Com Router 5642 Item Description Slot 4 MIM slots CPU MPC8245 300 MHz NVRAM 128 KB Boot ROM 512 KB SDRAM 256 MB Flash 32 MB Physical dimensions H x W x D 88 2 x 442 x 413 mm 3 5 x 17 4 x...

Page 22: ...gure 7 Front view of 3Com Router 5682 Figure 8 Rear view of 3Com Router 5682 1 POWER 2 SYSTEM 3 AUX 4 CON 5 SLOT0 7 READY ACTIVE 1 Power switch 2 Power socket 3 Grounding screw 4 MIM SLOT1 5 MIM SLOT0...

Page 23: ...ot is working normally OFF means the module is abnormal or means no module is installed in the corresponding slot ACTIVE Blinking means data is being transceived by the module on the corresponding slo...

Page 24: ...24 Chapter 1 Introducing the Router 5000 Family...

Page 25: ...the router place it on a clean sturdy bench top Observe the following guidelines Ensure the stability and well grounding of the workbench Leave a space of 10 cm around the router for heat dissipation...

Page 26: ...The PGND wire must be well grounded so as to safely conduct the faradism and leaky electricity to the earth ground and thereby improve the capability of the whole device to guard against the electrom...

Page 27: ...d and DC powered Except for the input power these two types have exactly the same features and functions Power input and PGND AC Power Cord AC power supply Rated voltage range 100 to 240VAC 50 Hz to 6...

Page 28: ...i functional computer power socket The neutral point of the outlet should be grounded reliably Normally the neutral point of the power supply system in a building is buried in the ground during the co...

Page 29: ...r CON of the router The other end is a DB9 female connector The user can plug either of them into the serial port of the console terminal as needed Console cable is shown in the following figure Figur...

Page 30: ...ble The wire sequences of the twisted pair cable crimped by the RJ45 connectors at both ends of the cable are totally the same It is used to connect the terminal equipment such as PCs and routers to H...

Page 31: ...event that the console port fails the AUX port can serve as a console port For the attributes of the AUX port please refer to Table 14 AUX cable AUX cable is an 8 core shielded cable One end of the c...

Page 32: ...hronous asynchronous mode or DTE DCE mode depending on the application For the attributes of the interface please refer to Table 15 Table 15 Attributes of the synchronous asynchronous serial interface...

Page 33: ...operating mode Function DDN leased line backup Terminal access Modem dial up Backup Asynchronous lease line terminal access Protocol PPP MP LAPB HDLC X 25 Frame Relay PPP SLIP MP Table 16 Transmission...

Page 34: ...ultiplexer or CSU DSU serves as a DCE device In general the asynchronous serial interface is connected to an external Modem or a Terminal Adapter TA to work as the dial up interface In this case it is...

Page 35: ...Router to WAN Connection 35 Figure 15 V 24 RS232 DTE cable assembly V 24 RS232 DCE cable assembly Figure 16 V 24 RS232 DCE cable assembly V 35 DTE cable assembly...

Page 36: ...36 Chapter 2 Installation Figure 17 V 35 DTE cable assembly V 35 DCE cable assembly Figure 18 V 35 DCE cable assembly X 21 DTE cable assembly...

Page 37: ...or and current these types of synchronous asynchronous series interface cables are supported V 24 RS232 DTE cable DB25 male connector V 24 RS232 DCE cable DB25 female connector V 35 DTE 34PIN male con...

Page 38: ...38 Chapter 2 Installation Figure 21 V24 DTE cable assembly V 24 DCE cable assembly Figure 22 V 24 DCE cable assembly V 35 DTE cable assembly Figure 23 V 35 DTE cable assembly V 35 DCE cable assembly...

Page 39: ...gure 24 V 35 DCE cable assembly X 21 DTE cable assembly Figure 25 X 21 DTE cable assembly X 21 DCE cable assembly Figure 26 X 21 DCE cable assembly CAUTION These cables are optional and must be purcha...

Page 40: ...cable or 120 balanced twisted pair cable 75 unbalanced coax cable Figure 27 E1 75 unbalanced coax cable You can also choose to attach both ends with BNC connectors for extending two 75 unbalanced coa...

Page 41: ...mbly and 75 120 converter all are optional Impedance inverter switch Impedance inverter switch is also available through which you can choose the interface impedance value Turn on the switch to change...

Page 42: ...imeslot bundling command on the Controller T1 interface T1 interface cable T1 interface matches 100 standard shielded cable See the following figure Figure 30 T1 interface cable You can also choose to...

Page 43: ...console cable needs to be connected to the console port on the router and the DB 25 or DB 9 connector to the serial interface of a PC Setting the parameters for console terminal Opening the console te...

Page 44: ...Figure 32 Please note that the selected serial interface should be consistent with the actual serial interface connected by the console cable Figure 32 Setting the connection port in the local configu...

Page 45: ...s before powering on the router Whether the power cord and PGND wire are correctly connected Whether the voltage of the power supply complies with the requirement of the router Whether the console cab...

Page 46: ...rtup interface on the console terminal can be seen after the router is powered on see Startup Process below After the startup in other words self test the user is prompted to press Enter When 3Com is...

Page 47: ...ely within three seconds after the statement Press Ctrl B to Enter Boot Menu appears Otherwise you will enter the program decompression process To re enter the Boot menu during the decompression proce...

Page 48: ...sulated on the interface and the related operating parameters according to the WAN type 4 Configure the IP addresses or IPX network numbers of all the interfaces on the router according to the divisio...

Page 49: ...ill be interpreted accordingly For example for a display command the user can just enter dis Command line interface The command line interface of the Router 5000 provide plenty of configuration comman...

Page 50: ...50 Chapter 3 Starting and Configuring the Router 5000...

Page 51: ...erminal After the Power On Self Test POST of the router if the system operates normally the start up information should be displayed on the console terminal If the configuration system has some faults...

Page 52: ...er system and configuration system have no faults please contact the agent of 3Com Corporation Co Ltd With his consent open the chassis to check whether the SDRAM has become loose If that is the case...

Page 53: ...ed above means that the new software version has not been loaded Fault isolation can be carried out from three aspects Check the TFTP server to see whether information can be sent If not the problem i...

Page 54: ...ismatch between the application software version and the router model In this case contact your agent to obtain the correct software version and upgrade it again If the improper software has been load...

Page 55: ...ng application and Boot ROM image through XMODEM Upgrading the application image through TFTP Uploading downloading the application image and configuration file through FTP The Router 5000 are loaded...

Page 56: ...nload application program with NET 3 Set application file type 4 Display applications in Flash 5 Clear application super password 6 Reset console authentication 7 Start up and ignore configuration 8 E...

Page 57: ...M file You can modify the file name of an application image in Flash memory using the command after it boots You cannot modify the file type of the type S application image file but you can modify the...

Page 58: ...type of the original main boot file changes to N A Now the a bin file is the first boot file 4 Display applications in Flash memory Select 4 in Boot Menu The console screen displays M MAIN B BACKUP S...

Page 59: ...pleted In case you forget the password you may select this option to have the router boot with the configuration file ignored After accessing the system you may change or delete the password Note that...

Page 60: ...rading the application image 1 Enter Boot Menu refer back to the subsection Boot Menu in this section press 1 to select the XMODEM protocol for downloading the application image The following download...

Page 61: ...following interface appears 6 After completing download the system begins writing to Flash memory and upon its completion outputs the following information Download completed For an 3Com 5000 router t...

Page 62: ...ding the application image in this subsection CAUTION You are recommended to upgrade the entire Boot ROM program only when necessary and with the guide of technical staff because no means is available...

Page 63: ...ps to restore the extended segment of the Boot ROM image from Flash memory to the Boot ROM Step 1 Enter Boot Menu select 9 to enter Boot ROM Download Menu Step 2 In Boot ROM Download Menu select 3 to...

Page 64: ...Net Port Download Menu select 1 for example to change the download parameters as follows Change Boot Parameter clear field go to previous field D quit boot device fei0 processor number 0 host name 804...

Page 65: ...and there select 2 The console screen displays boot device fei unit number 0 processor number 0 host name 8040 file name Q8040 BIN inet on ethernet e 10 110 27 235 host inet h 10 110 27 231 user u 804...

Page 66: ...66 Chapter 5 Router Software Maintenance Dealing with a Router Password Loss Contact our technical staff in the event of Boot ROM password or user password loss They can help you to set a new password...

Page 67: ...ake advantage of warranty and other service benefits you must first register your product at http eSupport 3com com 3Com eSupport services are based on accounts that are created or that you are author...

Page 68: ...access numbers later in this appendix Access Software Downloads You are entitled to bug fix maintenance releases for the version of software that you initially purchased with your 3Com product To obt...

Page 69: ...serial number A list of system hardware and software including revision level Diagnostic error messages Details about recent configuration changes if applicable To send a product directly to 3Com for...

Page 70: ...tion number RMA by FAX using this number 61 2 9937 5048 or send an email at this email address ap_rma_request 3com com Europe Middle East and Africa Telephone Technical Support and Repair From anywher...

Page 71: ...ezuela Virgin Islands AT T 800 998 2112 57 1 657 0888 AT T 800 998 2112 1 800 998 2112 571 657 0888 01 800 849CARE AT T 800 998 2112 AT T 800 998 2112 54 11 4894 1888 AT T 800 998 2112 1 800 998 2112...

Page 72: ...72 APPENDIX A OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS...

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