VERIFIED. EVERYWHERE. EVERYTIME
.
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Page 19
Activity
INSTALLATION MANUAL
Frequently asked questions
Action
The indicators are flashing from left to right.
The 365id Scanner
®
lacks an Internet
connection.
Make sure the network cable is connected both to
the 365id Scanner
®
and to your internet outlet
Contact your Internet supplier or IT department.
No indicator is lit up.
The 365id Scanner
®
lacks power.
Ensure your outlet works and connect the
power-adaptor again.
Ensure the power adaptor is properly connected on
the bottom of the 365id Scanner
®
.
When scanning an ID document, the white
indicator is lit up for more than five seconds.
The 365id Scanner’s Internet connection
is slow.
Contact your internet supplier, or IT department.
When scanning an ID document, the white
indicator is lit up for about one minute and
then the 365id Scanner
®
restarts.
The internet connection is too slow.
The 365id Scanner
®
requires a faster Internet
connection to ensure proper functionality.
Contact your internet supplier, or IT department.
The indicator light is blinking blue (the one
that is normally purple).
The 365id Scanner
®
is currently updating its
software.
Do not touch the scanner and wait for it to turn back
to the normal purple indication.
The 365id Scanner
®
is not steady and
secure on the table.
Ensure the cables leave the scanner from the
recessed area, and that the clips hold the cables
in place.
The 365id Scanner
®
is beeping.
Ensure there is no forgotten document or other
object in the 365id Scanner
®
.
The 365id Scanner
®
behaves abnormally.
Ensure there is no forgotten document or other
object in the 365id Scanner
®
.
Restart the 365id Scanner
®
by removing the power
cable and inserting it again.