365id Scanner Installation Manual Download Page 9

VERIFIED. EVERYWHERE. EVERYTIME

365id.com

Page 19

Activity

INSTALLATION MANUAL

Frequently asked questions

Action

The indicators are flashing from left to right. 
The 365id Scanner

®

 lacks an Internet 

connection.

Make sure the network cable is connected both to 
the 365id Scanner

®

 and to your internet outlet 

Contact your Internet supplier or IT department.

No indicator is lit up. 
The 365id Scanner

®

 lacks power.

Ensure your outlet works and connect the 
power-adaptor again. 
Ensure the power adaptor is properly  connected on 
the bottom of the 365id Scanner

®

.

When scanning an ID document, the white 
indicator is lit up for more than five seconds. 
The 365id Scanner’s Internet connection 
is slow.

Contact your internet supplier, or IT department.

When scanning an ID document, the white 
indicator is lit up for about one minute and 
then the 365id Scanner

®

 restarts. 

The internet connection is too slow.

The 365id Scanner

®

 requires a faster Internet  

connection to ensure proper functionality. 
Contact your internet supplier, or IT department.

The indicator light is blinking blue (the one 
that is normally purple).
The 365id Scanner

®

 is currently updating its 

software.

Do not touch the scanner and wait for it to turn back 
to the normal purple indication.

The 365id Scanner

®

 is not steady and 

secure on the table.

Ensure the cables leave the scanner from the  
recessed area, and that the clips hold the cables  
in place.

The 365id Scanner

®

 is beeping. 

 

Ensure there is no forgotten document or other 
object in the 365id Scanner

®

.

The 365id Scanner

®

 behaves abnormally.

 

Ensure there is no forgotten document or other 

object in the 365id Scanner

®

Restart the 365id Scanner

®

 by removing the power 

cable and inserting it again.

Summary of Contents for Scanner

Page 1: ...on of authentic documents Our validation is best in class however you should be aware there might be cases where the result may be misleading The 365id Scanner processes personal details you are however the legal personal data controller while 365id is the personal data processor It is primarily your responsibility to ensure that personal data processing is performed according to applicable laws a...

Page 2: ...rocess and therefore affect the result of the scan Cleaning To avoid damage and ensure safety always disconnect the power adapter from the outlet before cleaning the 365id Scanner To remove dust and light dirt use a slightly moistened cloth For more in depth cleaning add a drop of mild soap to the slightly moistened cloth Never spray or pour liquids on or in the 365id Scanner If liquids end up in t...

Page 3: ...n Internet connection and to the 365id Scanner 2 Connect the round power connector to the 365id Scanner 3 Attach the network cable and power cable to the clips on the bottom of the scanner 4 Plug in the power adapter to a wall outlet 5 During startup all four indicators will be lit on the scanner 6 When the purple indicator is lit the 365id scanner is ready for use Bottom of the 365id Scanner Netw...

Page 4: ...e wireless network is active 2 Connect the round power connector into the 365id Scanner Attach the power cable to the clip on the bottom of the scanner 3 Connect the power adapter to a wall outlet 4 During startup all four indicators will be lit on the 365id Scanner 5 When the purple indicator is lit the 365id Scanner is ready for use If you change settings for the wireless network please contact ...

Page 5: ... outlet The 365id Scanner is then delivered with a battery pack and an Internet connection is established through your phone s Internet sharing feature 365id preconfigures the 365id Scanner for your phone s settings according to your order of 365id Scanners Portable 365id Scanners are normally delivered with a removable sticker illustrating the settings according of your order Ensure your Internet ...

Page 6: ...aring 2 Ensure the 365id sticker is facing upwards before opening the case 3 Ensure the battery pack s USB cable is connected on the bottom of the 365id Scanner 4 Connect the USB cable to the battery pack 5 During startup all for indicators will be lit on the scanner 6 The 365id Scanner is ready to use when the purple indicator is lit 7 After usage disconnect the USB cable from the battery pack Ch...

Page 7: ...for all Android phones If you are unsure please consult the user manual for your phone 1 Open the settings menu 2 Select Network and Internet then select Hotspot tethering 3 Select Portable hotspot settings 4 Select configure hotspot here you can change the name of the network and its password so that it matches the order for your 365id Scanner In the examples shown below the network name is sample...

Page 8: ...blue and show how many devices that are connected Change the name of your iPhone 1 Open settings navigate to General then select About 2 Select the first row where your phones name is shown 3 If necessary change the name so that it matches that with the networks name SSID that was chosen during your order Change the wireless password of your iPhone 1 Open settings navigate to Personal hotspot and e...

Page 9: ...ing an ID document the white indicator is lit up for about one minute and then the 365id Scanner restarts The internet connection is too slow The 365id Scanner requires a faster Internet connection to ensure proper functionality Contact your internet supplier or IT department The indicator light is blinking blue the one that is normally purple The 365id Scanner is currently updating its software D...

Page 10: ...ber Patent SE 539776 EMC EN 55032 2015 class B EN 55024 2010 A1 EN 61000 3 2 2014 EN 301 489 1 V2 1 1 EN 61000 3 3 2013 EN 301 489 17 V3 1 1 EN 62311 2008 LVD EN 60950 1 2006 A11 A1 A12 A2 RoHS IEC 62321 2013 ErP EN 50563 2011 A1 2013 RED EN 303 328 V2 1 EMC The Electromagnetic Compatibility Directive 2014 30 EU LVD The Low Voltage Directive 2014 35 EU RoHS The Restriction of Hazardous Substances ...

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