22
Diagnosing connection problems
This section describes some connection problems you may encounter with your HomePortal home network
and provides suggestions for solving those problems. If the problem you are having is not covered here or
in the 2Wire online Help system, or if the suggestions provided do not solve the problem, call your
Technical Support provider.
POWER
indicator light is not lit
If the
POWER
indicator light is not lit, the HomePortal is not getting power:
1.
Check to see if the power cable is plugged into the power outlet or power strip.
2.
If the power cable is plugged into a power strip, make sure the power strip is turned on.
3.
Make sure the power cord is correctly and securely connected into the HomePortal.
4.
Verify that both ends of the power cord are firmly plugged into the brick.
Note:
If the
POWER
indicator light is red (signifying a system error), or does not light after performing
the steps above, contact 2Wire Customer Care.
BROADBAND LINK
indicator light is red
If the
BROADBAND LINK
indicator light is red, the HomePortal has not established a connection to your
broadband service provider:
1.
Go to the HomePortal default page (http://homeportal) and click the
Info
button. Follow the onscreen
instructions.
2.
Verify that your broadband modem is connected to the HomePortal
BROADBAND MODEM
port.
3.
Verify that your broadband service is activated.
4.
Verify that your cable modem is connected to a cable outlet.
HOME NETWORK
indicator light is not lit
If your networked computers are powered on and the
HOME NETWORK
indicator light is not lit, the
HomePortal may not have been connected correctly. Double check the connection diagrams for your
particular connection type against your completed HomePortal setup.
