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12 Troubleshooting
When the phone is not in normal use, the user can try the following methods to restore
the phone
’s normal operation or collect relevant information and send a problem report
to the technical support mailbox.
12.1 Get Device System Information
Get information by pressing the [
Menu
] >> [
Status
] option in the phone. The following
information will be provided:
Network information
Equipment information (model, software and hardware version), etc.
12.2 Reboot Device
Reboot the device from the soft-menu, [
Menu
] >> [
Basic
] >> [
Reboot System
], and
confirm the action by [
OK
]. Or, simply remove the power supply and restore it again.
12.3
Reset Device to Factory Default
Reset Device to Factory Default will erase all the user configurations, preferences,
databases and profiles on the device and restore the device back to the factory default
state.
To perform a factory default reset, press [
Menu
] >> [
Advanced
] and then input the
password to enter the interface. Then choose [
Factory Reset
] and press [
Enter
] and
confirm the action by [
OK
]. The device will be rebooted into a clean factory default state.
