background image

The following image is the PIR Lens Coverage from the top view. The camera coverage area is narrower than the PIR
coverage area. When installing, mount sensor where subjects are likely to be centered in or across PIR and camera field
of view.

Troubleshooting

General troubleshooting steps

• Verify module signal strength

• Verify Image Sensor RF signal strength

◦ The signal strength must be above 30% for the sensor to function properly.

• Verify Images Service Package

◦ Image capture functionality depends on the customer’s service package. Verify the proper Image Sensor

service package is selected.

https://answers.alarm.com/ADC/Partner/Installation_and_Troubleshooting/Image_Sensor/Image_Sensor_Version_3/Alarm.com_Image_Sensor_(ADC-IS-300-LP)/2GIG_GC3e_Image_Sensor_Installation_Guide_-_ADC-IS-300-LP

Updated: Wed, 19 Jun 2019 01:34:38 GMT

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Summary of Contents for ADC-IS-300-LP

Page 1: ...zontal FOV Configurable PIR sensitivity and pet immunity settings Image VGA 640x480 pixels Color Images except in night vision Night vision image capture with infrared flash black white Tamper detection walk test mode supervision All systems can support up to three Image Sensors UL 639 certified Technical specifications Alarm com model number ADC IS 300 LP Power source Recommended 2 AA 1 5v Energi...

Page 2: ...compatibility Two Way Voice compatibility Images cannot be transmitted while a Two Way Voice call is in session When the Image Sensor is installed on a system with Two Way Voice over the cellular network image transmission during an alarm may be interrupted by the two way session The image transmission resumes once the call has terminated Pet immunity settings Two parts to making the Image Sensor ...

Page 3: ...arm com platform if the customer has subscribed to this notification type Replacing batteries To replace the sensor batteries slide the front of the sensor up off the sensor back Dispose of used batteries per the battery manufacturer instructions and following local regulations Image Sensor LED reference chart Refer to this chart to understand the camera LED patterns https answers alarm com ADC Pa...

Page 4: ...age Sensor Power cycle A power cycle can be done by one of two ways 1 Take out and reinsert batteries https answers alarm com ADC Partner Installation_and_Troubleshooting Image_Sensor Image_Sensor_Version_3 Alarm com_Image_S Updated Wed 19 Jun 2019 01 34 38 GMT 4 ...

Page 5: ...or from panel After releasing the reset button the Image Sensor will enter sensor power up mode blinking red LED followed by memory check solid red LED followed by either a blinking green or blinking yellow light For the full list of status indicators and expected behaviors see Image Sensor LED Reference Chart PIR activation test mode By default the image sensor LED does not illuminate when activa...

Page 6: ...transceiver in the panel For more information about installing the XCVR3 see 2GIG GC3 Image Sensor Transceiver 2GIG XCVR3 GC3 Installation Guide 3 Register module and test communication Power up the panel and initiate a communication test to ensure the Alarm com module is properly installed and communicating with Alarm com Enroll Image Sensor to panel 1 Verify XCVR3 installation Ensure the XCVR3 i...

Page 7: ...e the changes and exit 22 After the Image Sensor LED has turned solid yellow you must exit Add Mode on the panel previous step The Image Sensor LED will alternate between green and yellow while the customer s device list is updated with Alarm com The LED will turn solid green when the Image Sensor has been successfully added to the customer s account Note If you move tamper the Image Sensor after ...

Page 8: ...ounting angle The following image displays three options 2 Screw bracket to back plate https answers alarm com ADC Partner Installation_and_Troubleshooting Image_Sensor Image_Sensor_Version_3 Alarm com_Image_S Updated Wed 19 Jun 2019 01 34 38 GMT 8 ...

Page 9: ...t uninstalling the mounting bracket 5 Place sensor with arm on mounting bracket Adjust the horizontal positioning of the sensor to point towards the desired coverage area 6 Secure the mounting arm location by sliding lock pin into the hole Use the washer and remaining small screw to secure the lock pin by screwing upwards through the bottom of the hole in the mounting bracket https answers alarm c...

Page 10: ...image uploads via MobileTech Installers are required to be onsite to test by running a comm test at the panel d Test night captures Deleting Image Sensor from panel Instructions on how to properly delete and Image Sensor from a system It is important to do the steps in order 1 Delete the Image Sensor from the account using the panel s Interactive Services Partner Portal or Mobiletech 2 Perform a n...

Page 11: ...oting steps Verify module signal strength Verify Image Sensor RF signal strength The signal strength must be above 30 for the sensor to function properly Verify Images Service Package Image capture functionality depends on the customer s service package Verify the proper Image Sensor service package is selected https answers alarm com ADC Partner Installation_and_Troubleshooting Image_Sensor Image...

Page 12: ... Settings and install fresh sensor batteries To check the signal strength and battery level using the panel 1 Go to the home screen 2 Tap System Settings 3 Enter the installer code 4 Tap Installer Toolbox 5 Tap System Configuration 6 Tap Image Sensors 7 Verify the Image Sensor s Battery voltage and Signal Strength Images not captured Verify sensor rules Verify the sensor initialization process has...

Page 13: ... sensor positioning The sensor may not be properly positioned to capture the desired motion Check horizontal positioning of sensor and re mount as necessary Check PIR sensitivity setting Verify that the proper sensor motion profile has been selected through the setup menu or select a less sensitive profile https answers alarm com ADC Partner Installation_and_Troubleshooting Image_Sensor Image_Sens...

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