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No connection
between the 1&1
HomeServer and the
device
Check the manufacturer’s
instruction manual for
your device (e.g. compu-
ter, smartphone, tablet) to
find out how to establish
a connection to your 1&1
HomeServer.
Check the settings on your
device and try to connect
again.
Step 1
Open your browser and go to
http://fritz.box
.
Enter your password and click on
Anmelden
(Log on).
Step 2
Click on
Diagnose > Funktion
(Diagnostics > Run)
2
.
Step 3
Click on
Starten
(Start)
3
.
The diagnostics tool will now check the device and all the connections. If a fault is discovered,
further tools will be displayed, which you can use to seek out the error.
This will take you to the overview page for
the 1&1 HomeServer. If there is a green light
in front of “Internet”, the 1&1 HomeServer is
connected to the internet.
If the 1&1 HomeServer is not connected to
the internet for over five minutes, use the di-
agnostics tool to find the cause of the fault.
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