ZyXEL Communications ZyAIR B-620, Руководство пользователя, Страница: 47 / 52

ZyAIR B-620 User’s Guide
Troubleshooting 7-1
Chapter 7
Troubleshooting
This chapter covers potential problems and the possible remedies. After each problem description, some
instructions are provided to help you to diagnose and to solve the problem.
7.1 Problems Starting the ZyAIR Utility Program
Table 7-1 Troubleshooting Starting ZyAIR Utility Program
Use the Device Manager to check for possible hardware conflicts.
Click Start , Settings , Control Panel , System , Hardware and Device
Manager . Verify the status of the ZyAIR under Network Adapter . (Steps may
vary depending on the version of Windows).
Cannot start the ZyAIR
Wireless LAN Utility
If the error persists, you may have a hardware problem. In this case, you
should contact your local vendor.
The ZyAIR Wireless
LAN Utility displays only
three tabs. When the ZyAIR Wireless LAN Utility displays only three tabs, you are using
the Windows XP wireless configuration tool at the same time. Refer to the
Disable Windows XP Wireless LAN Configuration Tool chapter to disable the
Windows XP wireless configuration tool.
7.2 Problems Communicating With Other Computers
Table 7-2 Troubleshooting Communication Problems
PROBLEM CORRECTIVE ACTION
The ZyAIR computer cannot
communicate with the other
computer.
A. Infrastructure Make sure that the AP and the associated computers are turned on and
working properly.
Make sure the ZyAIR computer and the associated AP use the same
SSID.
Change the AP and the associated wireless clients to use another radio
channel if interference is high.
Make sure that the computer and the AP share the same security option
and key. Verify the settings in the
Security screen.