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Prestige 650M-17 ADSL Modem

Troubleshooting

8-1

Chapter 8

Troubleshooting

This chapter covers potential problems and the corresponding remedies.

8.1 Problems Starting the Prestige

Table 8-1 Problems Starting the Prestige

PROBLEM CORRECTIVE

ACTION

No LEDs are on
when the
Prestige is
turned on.

Make sure that the Prestige’s power adapter is connected to the Prestige and plugged
in to an appropriate power source.

Make sure the Ethernet device connected to the LAN port is on and working properly.

Turn the Prestige off and on again.

If error persists, it may be a hardware problem. Contact technical support.

8.2 Power

Problems

Table 8-2 Problems With the Power Source

PROBLEM CORRECTIVE

ACTION

Prestige power is low and consequently may be disconnected from the ADSL line.
This is a “dying gasp” warning signal.

1. Make sure you are using the correct power adapter.

2. Make sure you have sufficient power for the operation of your Prestige. Make

sure you do not have too many electrical appliances connected to the same
power source.

The SYS LED
is red.

3. Check the power connections between the Prestige and your power source.

Содержание Prestige 650M-17

Страница 1: ...Prestige 650M 17 ADSL Modem User s Guide Version 3 40 August 2002 ...

Страница 2: ... ZyXEL Communications Corporation All rights reserved Disclaimer ZyXEL does not assume any liability arising out of the application or use of any products or software described herein Neither does it convey any license under its patent rights nor the patent rights of others ZyXEL further reserves the right to make changes in any products described herein without notice This publication is subject ...

Страница 3: ...uency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications If this equipment does cause harmful interference to radio television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the ...

Страница 4: ... an act of God or subjected to abnormal working conditions Note Repair or replacement as provided under this warranty is the exclusive remedy of the purchaser This warranty is in lieu of all other warranties express or implied including any implied warranty of merchantability or fitness for a particular use or purpose ZyXEL shall in no event be held liable for indirect or consequential damages of ...

Страница 5: ...www europe zyxel com WORLDWIDE sales zyxel com tw 886 3 578 2439 ftp europe zyxel com ZyXEL Communications Corp 6 Innovation Road II Science Based Industrial Park Hsinchu 300 Taiwan support zyxel com 1 714 632 0882 800 255 4101 www zyxel com NORTH AMERICA sales zyxel com 1 714 632 0858 ftp zyxel com ZyXEL Communications Inc 1650 Miraloma Avenue Placentia CA 92870 U S A support zyxel dk 45 3955 070...

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Страница 7: ...ons of the Prestige 2 2 2 2 1 DSL Port 2 3 2 2 2 LAN 10 100M Port 2 3 2 2 3 Power Port 2 4 2 2 4 Reset Button 2 4 2 3 Additional Installation Requirements 2 4 2 4 Connecting an ISDN Splitter 2 4 2 5 Turning On Your Prestige 2 5 2 6 Configuring Your Prestige For Internet Access 2 5 2 6 1 Connect to Your Prestige Using Telnet 2 5 2 6 2 Entering Password 2 6 2 7 Resetting the Prestige 2 6 2 7 1 Metho...

Страница 8: ...os 4 2 4 1 3 Outgoing Authentication Protocol 4 4 Chapter 5 Filter Set Configuration 5 1 5 1 About Filtering 5 1 5 2 Configuring a Filter Set 5 3 5 2 1 Filter Rules Summary Menus 5 4 5 3 Generic Filter Rule 5 5 5 3 1 Example Generic Filter Rule Configuration 5 5 5 4 Filter Configuration Example 5 6 5 5 Applying Filters 5 8 5 5 1 Remote Node Filters 5 9 Chapter 6 System Information and Diagnosis 6 ...

Страница 9: ...uration File Upload 7 8 7 4 3 FTP File Upload Command from the DOS Prompt Example 7 9 7 4 4 FTP Session Example of Firmware File Upload 7 9 7 4 5 TFTP File Upload 7 10 7 4 6 TFTP Upload Command Example 7 11 Chapter 8 Troubleshooting 8 1 8 1 Problems Starting the Prestige 8 1 8 2 Power Problems 8 1 8 3 Problems Connecting with the LAN 8 2 8 4 Problems Connecting with the WAN or Remote Node ISP 8 2 ...

Страница 10: ... Figure 5 3 Menu 21 Filter Set Configuration 5 3 Figure 5 4 Menu 21 1 Filter Rules Summary 5 4 Figure 5 5 Menu 21 5 1 Generic Filter Rule 5 5 Figure 5 6 Sample Filter Menu 21 3 1 5 7 Figure 5 7 Sample Filter Rules Summary Menu 21 3 5 8 Figure 5 8 Filtering Remote Node Traffic 5 9 Figure 6 1 Menu 24 System Maintenance 6 1 Figure 6 2 Menu 24 1 System Maintenance Status 6 2 Figure 6 3 Menu 24 2 Syste...

Страница 11: ...ations Used 5 5 Table 5 3 Menu 21 5 1 Generic Filter Rule Fields 5 6 Table 5 4 Filter Set Types 5 8 Table 6 1 System Maintenance Status Menu Fields 6 2 Table 6 2 Fields in System Maintenance 6 4 Table 6 3 System Maintenance Menu Diagnostic 6 5 Table 7 1 Filename Conventions 7 2 Table 7 2 General Commands for GUI based FTP Clients 7 4 Table 7 3 General Commands for GUI based TFTP Clients 7 5 Table ...

Страница 12: ...rface commands Register your Prestige online at www zyxel com for free future product updates and information About This User s Guide This User s Guide covers all aspects of Prestige operations and shows you how to get the best out of the multiple advanced features of your ADSL Internet access modem using SMT menus It is designed to guide you through the correct configuration of your Prestige for ...

Страница 13: ...nt Command and arrow keys are enclosed in square brackets ENTER means the Enter or carriage return key ESC means the Escape key and SPACE BAR means the Space Bar For brevity s sake we may use e g as shorthand for for instance and i e for that is or in other words in this manual The Prestige 650M 17 ADSL modem may be referred to as the Prestige in this User s Guide The following section offers some...

Страница 14: ...ernet users because more information is usually downloaded than uploaded For example a simple button click in a web browser can start an extended download that includes graphics and text As data rates increase the carrying distance decreases That means that users who are beyond a certain distance from the telephone company s central office may not be able to obtain the higher speeds A DSL connecti...

Страница 15: ...ber of features that give it the flexibility to provide a complete networking solution for almost any user High Speed Internet Access Your Prestige supports downstream transmission rates of up to 8Mbps and upstream transmission rates of 832 Kbps Your Prestige also supports rate management 10 100M Auto negotiation Ethernet Fast Ethernet Interface This auto negotiation feature allows the Prestige to...

Страница 16: ...d in ITU T G 992 1 Dying Gasp Bridge Mode Protocol Support PPP Point to Point Protocol RFC 1144 1332 1334 1570 1661 1994 1998 plus amendments Multiprotocol Encapsulation over ATM MpoA RFC 1483 2684 Transparent bridging for unsupported network layer protocols Networking Compatibility Your Prestige is compatible with the major ADSL DSLAM Digital Subscriber Line Access Multiplexer providers making co...

Страница 17: ...upported Supports OAM F4 F5 loop back AIS and RDI OAM cells Diagnostics Capabilities The Prestige can perform self diagnostic tests These tests check the integrity of the following circuitry FLASH memory ADSL circuitry RAM LAN port Filters The Prestige s packet filtering functions allows added network security and management Ease of Installation Your Prestige is designed for quick intuitive and ea...

Страница 18: ...r Line Access Multiplexer providers A DSLAM is a rack of ADSL line cards with data multiplexed into a backbone network interface connection for example T1 OC3 DS3 ATM or Frame Relay Think of it as the equivalent of a modem rack for ADSL A typical Internet Access application is shown below Figure 1 1 Internet Access Application 1 3 2 LAN to LAN Application You can use the Prestige to connect two ge...

Страница 19: ...Prestige 650M 17 ADSL Modem Getting To Know Your Prestige 1 5 Figure 1 2 LAN to LAN Application ...

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Страница 21: ...he front panel indicate the operational status of your Prestige Figure 2 1 Prestige Front Panel Table 2 1 Front Panel LED Description LED COLOR STATUS DESCRIPTION On The Prestige is receiving power PWR Green Off The Prestige is not receiving power On The Prestige is functioning properly Blinking The Prestige is rebooting Green Off The Prestige is not ready or has malfunctioned SYS Red On Prestige ...

Страница 22: ...n On The Prestige has a successful 100Mb Ethernet connection Blinking The Prestige is sending receiving data LAN 100M Orange Off The Prestige does not have 100Mb Ethernet connection On The Prestige is linked successfully to a DSLAM Blinking slow The Prestige is synchronizing Blinking fast The Prestige is sending receiving data DSL Green Off The DSL link is down Blinking The Prestige is sending rec...

Страница 23: ... the Prestige directly to the wall jack using the included ADSL cable with RJ 45 connectors Make sure you connect an ISDN splitter between the wall jack and your telephone s and computer s 2 2 2 LAN 10 100M Port Ethernet 10Base T 100Base T networks use Shielded Twisted Pair STP cable with RJ 45 connectors that look like a bigger telephone plug with 8 pins Use the crossover cable or a straight thro...

Страница 24: ...Card After the Prestige has been successfully connected to your network you can make future changes to the configuration via Telnet 2 4 Connecting an ISDN Splitter This device keeps the ISDN and ADSL signals separated giving them the capability to provide simultaneous Internet access and ISDN service on the same line Splitters also eliminate the destructive interference conditions caused by teleph...

Страница 25: ...restige for Internet access using the SMT System Management Terminal screens Access the SMT via LAN or WAN using Telnet 2 6 1 Connect to Your Prestige Using Telnet The following procedure details how to telnet into your Prestige Step 1 In Windows click Start usually in the bottom left corner Run and then type telnet 192 168 1 1 the default IP address and click OK Step 2 Enter 1234 in the Password ...

Страница 26: ...rrent configuration file with the factory default configuration file This means that you will lose all previous configurations the password will be reset to 1234 and the LAN IP address to 192 168 1 1 To obtain the default configuration file download it from the ZyXEL FTP site unzip it and save it in a folder To upload the configuration file follow the instructions in menu 24 6 For more information...

Страница 27: ...e SYS LED is on not blinking before you begin this procedure 1 Press the RESET button for ten seconds then release it 2 If the SYS LED begins to blink the defaults have been restored and the Prestige restarts 2 8 Prestige SMT Overview The following figure gives you an overview of the various SMT menu screens of your Prestige ...

Страница 28: ...5 Prestige SMT Menu Overview 2 9 Navigating the SMT Interface The SMT System Management Terminal is the interface that you use to configure your Prestige Several operations that you should be familiar with before you attempt to modify the configuration are listed in the table below ...

Страница 29: ...o the previous and the next field respectively Entering information Type in or press SPACE BAR then press ENTER You need to fill in two types of fields The first requires you to type in the appropriate information The second allows you to cycle through the available choices by pressing SPACE BAR Required fields All fields with the symbol must be filled in order to be able to save the new configura...

Страница 30: ...o LAN connection including Internet connection 21 Filter Set Configuration Use this menu to set up filters to provide security etc 23 System Password Use this menu to change your password 24 System Maintenance This menu provides system status diagnostics software upload etc 99 Exit Use this to exit from SMT and return to a blank screen 2 10 Changing the System Password Change the Prestige default ...

Страница 31: ...n displays an for each character you type 2 11 General Setup Menu 1 General Setup contains administrative and system related information To enter menu 1 and fill in the required information follow these steps Step 1 Enter 1 in main menu to display Menu 1 General Setup Figure 2 8 Menu 1 General Setup Step 2 The Menu 1 General Setup screen appears as shown next Fill in the fields following the expla...

Страница 32: ...name for identification purposes This name can be up to 30 alphanumeric characters long Spaces are not allowed but dashes and underscores _ are accepted Prestige Location optional Enter the geographic location up to 31 characters of your Prestige MyHouse Contact Person s Name optional Enter the name up to 30 characters of the person in charge of this Prestige JohnDoe ...

Страница 33: ...ask of 255 255 255 0 24 bits 3 2 LANs and WANs A LAN Local Area Network is a computer network limited to the immediate area usually the same building or floor of a building A WAN Wide Area Network on the other hand is an outside connection to another network or the Internet 3 2 1 LANs WANs and the Prestige The actual physical connection determines whether the Prestige ports are LAN or WAN ports Th...

Страница 34: ...are told otherwise Let s say you select 192 168 1 0 as the network number which covers 254 individual addresses from 192 168 1 1 to 192 168 1 254 zero and 255 are reserved In other words the first three numbers specify the network number while the last number identifies an individual computer on that network The subnet mask specifies the network number portion of an IP address Your Prestige will c...

Страница 35: ...I Be sure to use the correct Virtual Path Identifier VPI and Virtual Channel Identifier VCI numbers supplied by your telephone company The valid range for the VPI is 0 to 255 and for the VCI is 32 to 65535 0 to 31 is reserved for local management of ATM traffic Please see the appendix on Virtual Circuit Topology for more information 3 8 Multiplexing There are two conventions to identify what proto...

Страница 36: ...thod allows multiplexing of multiple protocols over a single ATM virtual circuit LLC based multiplexing and the second method assumes that each protocol is carried over a separate ATM virtual circuit VC based multiplexing Please refer to the RFC for more detailed information 3 10 IP Address Assignment A static IP is a fixed IP that your ISP gives you A dynamic IP is not fixed the ISP assigns you a...

Страница 37: ...s audio and video connections Peak Cell Rate PCR is the maximum rate at which the sender can send cells This parameter may be lower but not higher than the maximum line speed 1 ATM cell is 53 bytes 424 bits so a maximum speed of 832 Kbps gives a maximum PCR of 1962 cells sec This rate is not guaranteed because it is dependent on the line speed Sustained Cell Rate SCR is the mean cell rate of a bur...

Страница 38: ...play Menu 4 Internet Access Setup as shown next Figure 3 4 Internet Access Setup The following table contains instructions on how to configure your Prestige for Internet access Menu 4 Internet Access Setup ISP s Name Change Me Encapsulation RFC 1483 Multiplexing LLC based VPI 0 VCI 33 ATM QoS Type UBR Peak Cell Rate PCR 0 Sustain Cell Rate SCR 0 Maximum Burst Size MBS 0 My Login N A My Password N ...

Страница 39: ...pplications that are non time sensitive such as e mail UBR default Peak Cell Rate PCR This is the maximum rate at which the sender can send cells Type the PCR 0 Sustain Cell Rate SCR 0 Sustained Cell Rate is the mean cell rate of a bursty on off traffic source that can be sent at the peak rate and a parameter for burst type traffic Type the SCR it must be less than the PCR 0 Maximum Burst Size MBS...

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Страница 41: ...nternet access you are configuring one of the remote nodes This section describes the protocol independent parameters for a remote node 4 1 1 Remote Node Profile To configure a remote node follow these steps Step 1 From the main menu enter 11 to display Menu 11 Remote Node Setup Step 2 When menu 11 appears as shown in the following figure type the number of the remote node that you want to configu...

Страница 42: ...IP Selecting RFC 1483 encapsulation with VC based multiplexing requires the least amount of overhead 0 octets However if there is a potential need for multiple protocol support in the future it may be safer to select PPPoA encapsulation instead of RFC 1483 so you do not need to reconfigure either computer later Scenario 3 Multiple VCs If you have an equal number or more of VCs than the number of p...

Страница 43: ...in Type the login name that this remote node will use to call your Prestige The login name and the Rem Password will be used to authenticate this node Rem Password Type the password used when this remote node calls your Prestige Outgoing My Login Type the login name assigned by your ISP when the Prestige calls this remote node My Password Type the password assigned by your ISP when the Prestige ca...

Страница 44: ...mum number of cells that can be sent at the peak rate Type the MBS The MBS must be less than 65535 0 Filter Sets Input Device Filters Apply filters for incoming traffic See Chapter 5 for information on filters Output Device Filters Apply filters for traffic leaving the Prestige See Chapter 5 for information on filters When you have completed this menu press ENTER at the prompt Press ENTER to confi...

Страница 45: ...all filters and user defined call filters Your Prestige has built in call filters that prevent administrative for example RIP packets from triggering calls These filters are always enabled and not accessible to you Your Prestige applies the built in filters first and then the user defined call filters if applicable as illustrated in the figure shown next Figure 5 1 Outgoing Packet Filtering Proces...

Страница 46: ...Fetch Next Filter Set Next Filter Set Available Accept Packet Drop Packet Yes No Yes No Yes Packet intoFilter Filter Set Forward Drop No Check Next Rule Figure 5 2 Filter Rule Process You can apply up to four filter sets to a particular port to block various types of packets Because each filter set can have up to six rules you can have a maximum of 24 rules active for a single port Yes ...

Страница 47: ... filter set to configure no 1 to 12 and press ENTER Step 3 Type a descriptive name or comment in the Edit Comments field and press ENTER Step 4 Press ENTER at the message Press ENTER to confirm to display Menu 21 1 Filter Rules Summary that is if you selected filter set 1 in menu 21 Menu 21 Filter Set Configuration Filter Set 1 2 3 4 5 6 Comments ______________ ______________ ______________ ______...

Страница 48: ...ule chain with the present rule An action cannot be taken until the rule chain is complete N means there are no more rules to check You can specify an action to be taken for instance forward the packet drop the packet or check the next rule For the latter the next rule is independent of the rule just checked m Action Matched F means to forward the packet immediately and skip checking the remaining...

Страница 49: ... numbers Two hexadecimal digits represent a byte so if the length is 4 the value in either field will take 8 digits e g FFFFFFFF 5 3 1 Example Generic Filter Rule Configuration Step 1 Type a filter set number in Menu 21 Filter Set Configuration 5 in this example and press ENTER to display menu 21 5 Step 2 Type a filter rule number in Menu 21 5 Filter Rules Summary 1 in this example and press ENTER...

Страница 50: ...ule before an action is taken or else the packet is disposed of according to the action fields If More is Yes then Action Matched and Action Not Matched will be N A No default Log Select the logging option from the following None No packets will be logged Action Matched Only matching packets and rules will be logged Action Not Matched Only packets that do not match the rule parameters will be logg...

Страница 51: ...n in the packet that you want to compare Menu 21 3 1 Generic Filter Rule Filter 3 1 Active Yes Offset 9 Length 4 Mask 789abcde Value 789abcde More No Log None Action Matched Drop Action Not Matched Forward Press ENTER to Confirm or ESC to Cancel Select Yes to make the rule active This is the first byte of the data portion in the packet that you want to compare The Mask is applied to the data porti...

Страница 52: ...t Types FILTER SETS DESCRIPTION Input Filter Sets Apply filters for incoming traffic You may apply device filter rules See earlier in this chapter for information on filters Output Filter Sets Apply filters for traffic leaving the Prestige You may apply device filters See earlier in this section for information on filters Menu 21 3 Filter Rules Summary A Type Filter Rules M m n 1 Y Gen Off 9 Len 4...

Страница 53: ...8 Filtering Remote Node Traffic Menu 11 1 Remote Node Profile Rem Node Name Change Me Active Yes Encapsulation RFC 1483 Multiplexing LLC based Incoming Rem Login N A Rem Password N A Outgoing My Login N A My Password N A Authen N A Bridge Ethernet Addr Timeout min 0 VPI 0 VCI 33 ATM QoS Type CBR Peak Cell Rate PCR 0 Sustain Cell Rate SCR 0 Maximum Burst Size MBS 0 Filter Sets Input Device Filters ...

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Страница 55: ...isplay Menu 24 System Maintenance shown next Figure 6 1 Menu 24 System Maintenance 6 1 System Status System Status displays status and statistics of the Prestige Menu 24 1 System Maintenance Status is meant for diagnostic purposes From the main menu enter 24 to display Menu 24 System Maintenance Enter 1 to display Menu 24 1 System Maintenance Status shown next Menu 24 System Maintenance 1 System S...

Страница 56: ...eceiving rate in bytes per second Up Time Time this channel has been connected to the current remote node My WAN IP from ISP Shows the WAN IP address you entered from your ISP Ethernet Shows statistics for the LAN Status Shows the current status of the LAN Collisions Number of collisions Menu 24 1 System Maintenance Status 01 30 36 Thu Jan 01 1970 Node Lnk Status TxPkts RxPkts Errors Tx B s Rx B s...

Страница 57: ...nters ESC Press ESC to display the previous screen 6 2 System Information and Console Port Speed This section describes your system and allows you to choose different console port speeds To display the System Information and Console Port Speed menu follow the steps shown next Step 1 Enter 24 to display Menu 24 System Maintenance Step 2 Enter 2 to display Menu 24 2 System Information and Console Po...

Страница 58: ...Chipset Vendor This is the chipset used in the Prestige Version Displays the ADSL Chipset version Standard This refers to the operational protocol the Prestige and the DSLAM Digital Subscriber Line Access Multiplexer are using LAN Ethernet Address Refers to the Ethernet MAC Media Access Control of your Prestige IP Address This is the IP address of the Prestige in dotted decimal notation IP Mask Th...

Страница 59: ...PTION Reset xDSL Type 1 to re initialize the xDSL link to the telephone company Reboot System Type 21 to reboot the Prestige Ping Host Enter 12 enter the IP address of the host in the Host IP Address field and then press ENTER to ping a host IP address Host IP Address Enter the host IP address that you want to ping Command Mode Type 22 to test and diagnose your Prestige using specified commands 6 ...

Страница 60: ...enu when finished Figure 6 6 Command Mode in Menu 24 Figure 6 7 Valid Commands Menu 24 System Maintenance 1 System Status 2 System Information and Console Port Speed 4 Diagnostic 5 Backup Configuration 6 Restore Configuration 7 Firmware Update 8 Command Interpreter Mode Enter Menu Selection Number Copyright c 1994 2002 ZyXEL Communications Corp P650M Valid commands are sys exit device ether wan ip...

Страница 61: ...ut firmware bin ras This is a sample FTP session showing the transfer of the computer file firmware bin to the Prestige ftp get rom 0 config cfg This is a sample FTP session saving the current configuration to the computer file config cfg If your T FTP client does not allow you to have a destination filename different than the source you will need to rename them as the Prestige only recognizes rom...

Страница 62: ...isplays messages explaining how to backup restore and upload files via Telnet in menus 24 5 24 6 24 7 1 and 24 7 2 Enter 5 from Menu 24 System Maintenance to backup the current Prestige configuration on your computer Backup is highly recommended once your Prestige is functioning properly FTP is the preferred methods for backing up your current configuration to your computer since it is fastest Any...

Страница 63: ... transfers the configuration file on the Prestige to your computer and renames it config rom See earlier in this chapter for more information on filename conventions Step 7 Enter quit to exit the ftp prompt 7 2 3 Example of FTP Commands from the Command Line Menu 24 5 Backup Configuration To transfer the configuration file to your computer follow the procedure below 1 Launch the FTP client on your...

Страница 64: ...login Transfer Type Transfer files in either ASCII plain text format or in binary mode Initial Remote Directory Specify the default remote directory path Initial Local Directory Specify the default local directory path 7 2 5 Backup Configuration Using TFTP The Prestige supports the up downloading of the firmware and the configuration file using TFTP Trivial File Transfer Protocol over LAN Although...

Страница 65: ...he SMT in CI mode before and during the TFTP transfer For details on TFTP commands see following example please consult the documentation of your TFTP client program For UNIX use get to transfer from the Prestige to the computer and binary to set binary transfer mode 7 2 6 TFTP Command Example The following is an example TFTP command tftp i host get rom 0 config rom where i specifies binary image ...

Страница 66: ...uration before restoring a previous back up configuration please do not attempt to restore unless you have a backup configuration file stored on disk FTP is the preferred method for restoring your current computer configuration to your Prestige since FTP is faster Please note that you must wait for the system to automatically restart after the file transfer is complete WARNING DO NOT INTERUPT THE ...

Страница 67: ...ore Using FTP Session Example Figure 7 4 Restore Using FTP Session Example ftp put config rom rom 0 200 Port command okay 150 Opening data connection for STOR rom 0 226 File received OK 221 Goodbye for writing flash ftp 16384 bytes sent in 0 06Seconds 273 07Kbytes sec ftp quit Menu 24 6 System Maintenance Restore Configuration To transfer the firmware and configuration file to your workstation fol...

Страница 68: ...ng firmware and the configuration file using FTP Figure 7 5 Telnet Into Menu 24 7 1 Upload System Firmware 7 4 2 Configuration File Upload You see the following screen when you telnet into menu 24 7 2 Menu 24 7 1 System Maintenance Upload System Firmware To upload the system firmware follow the procedure below 1 Launch the FTP client on your computer 2 Type open and the IP address of your system T...

Страница 69: ...nfig rom transfers the configuration file on the Prestige to your computer and renames it config rom See earlier in this chapter for more information on filename conventions Step 7 Enter quit to exit the ftp prompt 7 4 4 FTP Session Example of Firmware File Upload Menu 24 7 2 System Maintenance Upload System Configuration File To upload the system configuration file follow the procedure below 1 La...

Страница 70: ...e Step 3 Enter the command sys stdio 0 to disable the timeout so the TFTP transfer will not be interrupted Enter command sys stdio 5 to restore the five minute timeout default when the file transfer is complete Step 4 Launch the TFTP client on your computer and connect to the Prestige Set the transfer mode to binary before starting data transfer Step 5 Use the TFTP client see the example below to ...

Страница 71: ...e i specifies binary image transfer mode use this mode when transferring binary files host is the Prestige s IP address and put transfers the file source on the computer firmware bin name of the firmware on the computer to the file destination on the remote host ras name of the firmware on the Prestige Commands that you may see in GUI based TFTP clients are listed earlier in this chapter ...

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Страница 73: ...the LAN port is on and working properly Turn the Prestige off and on again If error persists it may be a hardware problem Contact technical support 8 2 Power Problems Table 8 2 Problems With the Power Source PROBLEM CORRECTIVE ACTION Prestige power is low and consequently may be disconnected from the ADSL line This is a dying gasp warning signal 1 Make sure you are using the correct power adapter ...

Страница 74: ...necting with the WAN or Remote Node ISP Table 8 4 Problems Connecting with the WAN or Remote Node ISP PROBLEM CORRECTIVE ACTION Cannot initialize the PVC connection Verify the xDSL port wall jack cable connection The xDSL LED should be on If not verify in menu 24 1 that the Line Status field reads Down Wait 10 minutes until the PVC synchronizes and the field reads Up If problems persist check with...

Страница 75: ...t configuration file see User s Guide 8 6 Problems Accessing the Internet Table 8 6 Problems Accessing the Internet PROBLEM CORRECTIVE ACTION I cannot access the Internet Make sure the Prestige is turned on and connected to the network If the Prestige s DSL LED is off check the cable between the Prestige and the telephone wall jack Make sure you entered your user name correctly A user name may be ...

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Страница 77: ...C12Volts 1 0A AC12Volts 1 0A AC12Volts 1 0A Power consumption 10 W 10 W 10 W Plug Standards North American European Union Chinese Safety standards UL CUL UL 1310 CSA C22 2 No 223 TUV CE EN 61558 CCEE GB8898 Diagram 1 Power Adapter Specifications Safety Requirements To reduce the risk of fire use only No 26 AWG or larger telephone line Do not use this product near water for example in a wet basemen...

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Страница 79: ...een circuit end points Diagram 2 Virtual Circuit Topology Think of a virtual path as a cable that contains a bundle of wires The cable connects two points and wires within the cable provide individual circuits between the two points In an ATM cell header a VPI Virtual Path Identifier identifies a link formed by a virtual path a VCI Virtual Channel Identifier identifies a channel within a virtual p...

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Страница 81: ... Windows NT 2000 XP Macintosh OS 7 and later operating systems After the appropriate TCP IP components are installed configure the TCP IP settings in order to communicate with your network Setting up Your Windows 95 98 Me Computer Installing TCP IP Components 1 Click Start Settings Control Panel and double click the Network icon The Network window Configuration tab displays a list of installed com...

Страница 82: ...DNS Configuration tab If you do not know your DNS information select Disable DNS If you know your DNS information select Enable DNS and type the information in the fields below you may not need to fill them all in 4 Click the Gateway tab If you were not given a gateway IP address remove previously installed gateways If you have a gateway IP address type it in the New gateway field and click Add 5 ...

Страница 83: ...s If you have previously configured DNS servers click Advanced and then the DNS tab to order them 5 Click Advanced If you do not know your gateway s IP address remove any previously installed gateways in the IP Settings tab and click OK 6 Click OK to save and close the Internet Protocol TCP IP Properties window 7 Click OK to close the Local Area Connection Properties window 8 Turn on your Prestige...

Страница 84: ...etric the number of transmission hops clear the Automatic metric check box and type a metric in Metric Click Add Repeat the previous three steps for each default gateway you want to add Click OK when finished 5 In the Internet Protocol TCP IP Properties window s General tab Click Obtain DNS server address automatically if you do not know your DNS server IP address es If you know your DNS server IP...

Страница 85: ... from the Configure list 4 For statically assigned settings do the following From the Configure box select Manually Type your IP address in the IP Address box Type your subnet mask in the Subnet mask box Type the IP address of your Prestige in the address box 5 Close the TCP IP Control Panel 6 Click Save if prompted to save changes to your configuration 7 Turn on your Prestige and restart your com...

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Страница 87: ...U Load 6 3 Customer Support v D DHCP 6 4 Diagnostic 6 5 Diagnostic Tools 6 1 Digital Subscriber Line Access Multiplexer 1 4 DSL Digital Subscriber Line xiv DSL what is it xiv DSLAM See Digital Subscriber Line Access Multiplexer E Encapsulation 1 2 3 4 3 7 4 2 PPPoA 3 4 RFC 1483 3 4 F FCC iii Filename Conventions 7 1 Filter 3 2 5 1 Applying Filters 5 8 Example 5 6 Filter Rules 5 4 Generic Filter Ru...

Страница 88: ...ased 3 4 VC based 3 3 Multiplexing 1 2 3 3 3 7 4 2 Multiprotocol Encapsulation 3 4 N Network Management 1 3 NIC 2 4 P Packet Error 6 2 Received 6 3 Transmitted 6 3 Packets 6 2 PAP 4 3 Password 2 6 2 10 4 3 Point to Point xiv PPPoA 4 2 PVC Connection Fail 8 2 R RAS 6 4 Rate Receiving 6 2 Transmission 6 2 Read Me First xii Related Documentation xii Remote Node 4 1 6 2 Remote Node Index Number 6 2 Re...

Страница 89: ...nformation 6 4 System Status 6 1 System Information 6 3 System Information and Diagnosis 6 1 System Maintenance 6 1 6 3 6 6 7 2 7 5 7 10 System Management Terminal 2 8 T TCP IP Parameters 3 2 TFTP File Transfer 7 10 To avoid damage to the Prestige 2 4 Transmission Rates xii 1 1 U Upload Firmware 7 8 V VC based Multiplexing 4 2 VPI and VCI 3 3 X XMODEM Protocol 7 2 Z ZyNOS 7 1 7 2 ZyNOS F W Version...

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