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Prestige 2602R Series User’s Guide
Chapter 38 Troubleshooting
349
38.4 Problems Accessing the Prestige
38.4.1 Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
Table 118
Troubleshooting Accessing the Prestige
PROBLEM
CORRECTIVE ACTION
I cannot
access the
Prestige.
The username is “admin”. The default password is “1234”. The
Password
and
Username
fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file. This restores all of the factory defaults including the
password.
I cannot
access the
web
configurator.
Make sure that there is not an SMT console session running.
Use the Prestige’s WAN IP address when configuring from the WAN. Refer to the
instructions on checking your WAN connection.
Use the Prestige’s LAN IP address when configuring from the LAN. Refer to for
instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to the chapter on
remote management for details.
Your computer’s and the Prestige’s IP addresses must be on the same subnet for LAN
access.
If you changed the Prestige’s LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web
service.
See the following section to check that pop-up windows, JavaScripts and Java
permissions are allowed.
You may also need to clear your Internet browser’s cache.
In Internet Explorer, click
Tools
and then
Internet Options
to open the
Internet
Option
s screen.
In the
General
tab, click
Delete Files
. In the pop-up window, select the
Delete all
offline content
check box and click
OK
. Click
OK
in the
Internet Options
screen to
close it.
If you disconnect your computer from one device and connect it to another device that
has the same IP address, your computer’s ARP (Address Resolution Protocol) table
may contain an entry that maps the management IP address to the previous device’s
MAC address).
In Windows, use
arp -d
at the command prompt to delete all entries in your computer’s
ARP table.
I cannot
remotely
manage the
Prestige from
the LAN or
WAN.
for scenarios when remote management may not
be possible.
Use the Prestige’s WAN IP address when configuring from the WAN.
Use the Prestige’s LAN IP address when configuring from the LAN.
Содержание Prestige 2602R Series
Страница 1: ...Prestige 2602R Series ADSL VoIP IAD User s Guide Version 3 40 7 2005...
Страница 2: ......
Страница 23: ...Prestige 2602R Series User s Guide Table of Contents 23 Index 439...
Страница 24: ...Prestige 2602R Series User s Guide 24 Table of Contents...
Страница 32: ...Prestige 2602R Series User s Guide 32 List of Figures...
Страница 40: ...Prestige 2602R Series User s Guide 40 Introduction to DSL...
Страница 50: ...Prestige 2602R Series User s Guide 50 Chapter 1 Getting To Know Your Prestige...
Страница 56: ...Prestige 2602R Series User s Guide 56 Chapter 2 Introducing the Web Configurator...
Страница 90: ...Prestige 2602R Series User s Guide 90 Chapter 5 WAN Setup...
Страница 102: ...Prestige 2602R Series User s Guide 102 Chapter 6 Network Address Translation NAT Screens...
Страница 134: ...Prestige 2602R Series User s Guide 134 Chapter 11 Time and Date...
Страница 148: ...Prestige 2602R Series User s Guide 148 Chapter 12 Firewalls...
Страница 170: ...Prestige 2602R Series User s Guide 170 Chapter 13 Firewall Configuration...
Страница 178: ...Prestige 2602R Series User s Guide 178 Chapter 15 Remote Management Configuration...
Страница 192: ...Prestige 2602R Series User s Guide 192 Chapter 16 Universal Plug and Play UPnP...
Страница 214: ...Prestige 2602R Series User s Guide 214 Chapter 19 Maintenance Figure 104 System Status...
Страница 224: ...Prestige 2602R Series User s Guide 224 Chapter 19 Maintenance...
Страница 234: ...Prestige 2602R Series User s Guide 234 Chapter 21 Menu 1 General Setup...
Страница 238: ...Prestige 2602R Series User s Guide 238 Chapter 22 Menu 2 WAN Backup Setup...
Страница 242: ...Prestige 2602R Series User s Guide 242 Chapter 23 Menu 3 LAN Setup...
Страница 248: ...Prestige 2602R Series User s Guide 248 Chapter 24 Internet Access...
Страница 262: ...Prestige 2602R Series User s Guide 262 Chapter 26 Static Route Setup...
Страница 266: ...Prestige 2602R Series User s Guide 266 Chapter 27 Bridging Setup...
Страница 282: ...Prestige 2602R Series User s Guide 282 Chapter 28 Network Address Translation NAT...
Страница 312: ...Prestige 2602R Series User s Guide 312 Chapter 32 System Information and Diagnosis...
Страница 324: ...Prestige 2602R Series User s Guide 324 Chapter 33 Firmware and Configuration File Maintenance...
Страница 330: ...Prestige 2602R Series User s Guide 330 Chapter 34 System Maintenance...
Страница 334: ...Prestige 2602R Series User s Guide 334 Chapter 35 Remote Management...
Страница 346: ...Prestige 2602R Series User s Guide 346 Chapter 37 Call Scheduling...
Страница 358: ...Prestige 2602R Series User s Guide 358 Chapter 38 Troubleshooting...
Страница 388: ...Prestige 2602R Series User s Guide 388 Appendix D IP Subnetting...
Страница 392: ...Prestige 2602R Series User s Guide 392 Appendix E Triangle Route...
Страница 394: ...Prestige 2602R Series User s Guide 394 Appendix F SIP Passthrough...
Страница 420: ...Prestige 2602R Series User s Guide 420 Appendix G Internal SPTGEN...
Страница 422: ...Prestige 2602R Series User s Guide 422 Appendix H Command Interpreter...
Страница 424: ...Prestige 2602R Series User s Guide 424 Appendix I Firewall Commands...
Страница 438: ...Prestige 2602R Series User s Guide 438 Appendix K Log Descriptions...