ZyXEL Communications ARMOR G1, Руководство пользователя

Страница: 143 / 183

Chapter 14 Troubleshooting
NBG6818 User’s Guide
143
Advanced Suggestions
• Try to access the NBG6818 using another service, such as Telnet. If you can access the NBG6818,
check the remote management settings and firewall rules to find out why the NBG6818 does not
respond to HTTP.
• If your computer is connected to the WAN port or is connected wirelessly, use a computer that is
connected to a LAN / ETHERNET port.
I can see the Login screen, but I cannot log in to the NBG6818.
• This can happen when you fail to log out properly from your last session. Try logging in again after 5
minutes.
• Disconnect and re-connect the power adaptor or cord to the NBG6818.
• If this does not work, you have to reset the device to its factory defaults. See
Section 14.5 on page
144 .
14.4 Internet Access
I cannot access the Internet.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
• Go to Expert > Maintenance > Operation Mode . Check your System Operation Mode setting.
If the NBG6818 is in Standard Mode , make sure the WAN port is connected to a broadband modem
or router with Internet access. Your computer and the NBG6818 should be in the same subnet.
If the NBG6818 is in
Bridge Mode , make sure the WAN port is connected to a broadband modem or
router with Internet access and your computer is set to obtain an dynamic IP address.
• If the NBG6818 is in Standard Mode , make sure you entered your ISP account information correctly in
the wizard or the WAN screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
• If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client
are the same as the settings in the AP.
• Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
• If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the NBG6818), but my
Internet connection is not available anymore.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.7 on page 14 .
• Reboot the NBG6818.