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TROUBLESHOOTING, TECHNICAL AND

WARRANTY INFORMATION

TROUBLESHOOTING AND FAQ’S

Please check the manual thoroughly before contacting Telstra.

Symptom

Solution

No incoming ring
or alarm tone

Check the ring tone and ring volume settings

under Sound Profiles.
Check the handset is not muted (Long press the
# key)

(No) keytones

when pressing
keys

Check the key tone settings in the current

profile.
Menu > Settings > Sound Profiles > Edit.

How do I extend

the incoming ring
time?

Menu > Settings > Calls > Call forwarding > When

no reply > Activate > Set delay time to your
needs. A blank forwarding number forwards to
your Voicemail service.

How do I change

the Ringtone?

Edit the current profile and select a new tune

from the Audios directory.

Содержание TELSTRA ROAMER

Страница 1: ...ranslated or utilized in any form or by any means electronic or mechanical including photocopying and microfilm without the prior written permission of ZTE Corporation The manual is published by ZTE Corporation We reserve the right to make modifications on print errors or update specifications without prior notice Version 1 0 April 2012 ...

Страница 2: ...ll help you get started as easily and as quickly as possible It will also help you get to know your new Telstra Roamer and take you through some of the basics step by step So you can get the most out of your phone set aside some time to explore and play around to get to know all the features Before you get cracking ensure you have an active Telstra Next G SIM card ...

Страница 3: ...to know your mobile phone 18 What the symbols mean 21 Basic Functions 31 Managing your Contacts 33 Messaging 46 Updating your handset software 47 Extra Features 52 Join Me PC and MAC connection suite 54 Troubleshooting Technical and Warranty 61 Extra bits you should know ...

Страница 4: ...4 LET S GET STARTED YOUR PACKAGE CONTAINS THE FOLLOWING Handset Charger USB Cable Battery Headset ...

Страница 5: ...5 GETTING CONNECTED 1 REMOVE THE BACK COVER Use the thumb catch on the bottom left corner of the handset to open the battery cover ...

Страница 6: ...ert the battery as shown by lining up the gold bit on the battery with the gold spikes on the handset Press the battery down flush into the case Line the battery cover up correctly from bottom to top and press gently to close the case ...

Страница 7: ...ve the battery and insert the SIM card with the gold contacts facing down and the slanted edge on the bottom left as shown Optional Insert a microSD HC memory card into the side slot as shown if required to add additional memory storage capacity ...

Страница 8: ...MicroUSB cable in to the handset 2 Plug the other end of the cable into the AC adapter and plug the adapter into an electrical outlet USB port on your computer The plug and socket are shaped so they will only fit together one way A sound is played when the charger or USB cable is inserted into the handset ...

Страница 9: ...ing on the lead whilst it is plugged in Physical damage to the USB port is NOT covered by warranty Normal charge time is 3 4 hours Do not leave on charge for more than 24hrs To maximise battery life limit multimedia functions Charge the battery between 0 C 45 C Charge the battery promptly when flat With poor network conditions less than 2 bars battery life is reduced When not using the phone for l...

Страница 10: ...Key Dial a number answer a call show Call History Loudspeaker key Key Lock Unlock the keypad Access text symbols Insert a Pause or Wait command Arrow Keys OK Key Use the Arrow Keys to navigate access shortcuts OK key to confirm Power End Key Hold down to power On or Off Press to end a call Key Switch to Meeting Mode Change text modes ...

Страница 11: ...11 GETTING TO KNOW YOUR MOBILE PHONE Camera Battery Cover Thumb catch to open the battery cover USB Charging Port ...

Страница 12: ...quired You can manually lock and unlock the keypad by following these simple steps To lock the key pad hold down the star key for 1 second To unlock press the OK Key then press the star key Whenever the screen is locked a message will appear in the centre of the screen Handy Hint To adjust period of time for the auto keyguard or switch auto keyguard on or off go to Menu Settings Phone Auto Keyguar...

Страница 13: ...enu Use the Arrow Keys to move up down right or left and press the centre button to select Alternatively press the corresponding number key as shown on the grid below Eg Menu 2 Contacts Handy Hint Use the left and right soft keys to select the bottom functions By default the menu structure is a grid You can change this by pressing list on the right soft key ...

Страница 14: ...14 SHORTCUTS From the Home screen press the arrow keys to launch the default shortcuts My Place Browser Messages Contacts Handy Tip To change default shortcuts Menu Settings Phone Shortcut keys ...

Страница 15: ...15 MENU QUICK REFERENCE GUIDE When navigating through the phone the menus are set out in tabs across the top of the screen ...

Страница 16: ...16 MENU QUICK REFERENCE GUIDE ...

Страница 17: ...17 MENU QUICK REFERENCE GUIDE Handy Hint To scroll through the top tabs use right and left arrow keys ...

Страница 18: ...eturn to the idle screen Press OK to access the Main Menu and confirm menu selections When the device is locked press the OK key then to unlock Press to remove the last entered text Back Press to go to the previous screen Volume Press the up and down arrow keys After dialling a number press to make the call Press to quickly access the call log ...

Страница 19: ...h GSM Signal Strength EDGE Signal Strength Flight mode is active Network features are turned off Battery Level Indicator New SMS Message Message Memory is Full New MMS Message New WAP Push Message TTY mode for connection to Cellular Teletype Machines CTM New E mail ...

Страница 20: ...d Call Silent Mode Meeting mode Silent with vibrate enabled Vibrate mode enabled Call Forward is Active Data channel available GPRS Data channel active PDP Roaming different rates apply please check with your service provider High Speed data access microSD memory card is inserted ...

Страница 21: ...obile the time and date is set automatically from the network It takes a few seconds to update when the phone is first switched on Handy Hint Select Menu Settings Phone Time and Date to change to 12 or 24 hr format or to switch off automatic update to manually set the time date ...

Страница 22: ...Select Menu Sound profiles Use up and down arrow keys to scroll through to the profile you would like to change Press left soft key to Edit the highlighted profile From here you have the ability to change your default ringtone for this profile along with video call tone change the default volume message tone keypad sounds Important Note Don t forget to press the centre button to activate the chang...

Страница 23: ...he use of this feature allows you to listen to music on your external memory card that you have loaded when you are on an aeroplane To activate this feature Select Menu Settings Phone Flight Mode Click the centre key to change to on or off Important Note When flight mode is activated the 3G icon will change to an aeroplane ...

Страница 24: ...down to option 3 for Ring volume Press centre key to modify Scroll up and down to select volume level Press centre key to activate the change Handy Hint From the idle screen you can switch the phone to meeting mode by holding down the key A speaker symbol with an x next to it will appear in the top of the display The phone is now silent with the vibrate function on To switch meeting mode off hold ...

Страница 25: ... to access the shortcut to contacts 3 Go to Menu Scroll Up one to Contacts Click Ok 4 Press the button to access the call log Whichever way you choose press the green key to make the call To end the call press the red hang up key Handy Hint You can use the up and down arrow keys on the navigation key pad to increase or decrease the volume of the earpiece when in an active call ...

Страница 26: ...reen key answer the call Press OK for Speaker or the loudspeaker button for hands free mode Press the red key or Reject to end the call Handy Hint If you would like to silence an incoming call without rejecting it press the down arrow on the navigation keypad or the right soft key for Silence ...

Страница 27: ...s is set to the middle setting This will allow you to get the maximum possible out of your battery To change this setting Select Menu Settings Display Brightness Important Note Increasing the brightness of the screen will have an effect on the battery power consumption ...

Страница 28: ...vert Forward incoming calls to another number Menu Settings Calls Call forwarding Call Waiting If you are already on the phone you hear pips to indicate another incoming call Press Options to switch between the two callers Menu Settings Calls Call waiting Last number redial Press the Green Call Key to bring up the Call log Press again to dial the first number in the list or scroll down to the numb...

Страница 29: ...idle screen Long press the number to dial Menu Contacts Select the Contact Options Scroll down Set speed dial Speakerphone Use hands free or in loud speaker mode During a call or call set up press OK or the loudspeaker key Speed Dial Call Press and hold the corresponding key on the number pad to quickly call a Speed Dial Contact From the idle screen press and hold a number key Auto Power on off Au...

Страница 30: ... available Menu Settings Software Update Insert a Pause or Wait character while dialling P inserts a 3 seconds delay W waits indefinitely until you enter the next character Used to dial internal extension numbers or for phone banking type applications When dialling manually press the key three times for a Pause or four times for a Wait P and W can also be saved in Contact numbers ...

Страница 31: ...such as Speed Dialling a dedicated Ringtone or a Photo Function Description Menu Selection Add a Contact from a received call Access the Call log and create a new Contact from an incoming call record Press the Call Key Select the call record Press Options Save Add a Contact from an SMS Go to your Inbox and select the required SMS Go to Menu Messages Inbox OK to view the SMS Options Use highlighted...

Страница 32: ...ete contact Enter a new Contact Save a number you have just dialled as to a contact Number Entry Options Save Follow the prompts Search your Contacts Search Contacts to find a particular person Menu Contacts Scroll down or press a letter key to search Set a Contact image For contacts stored on the handset memory you can add a photo or unique ringtone Menu Contacts Select the Contact stored on the ...

Страница 33: ...O CREATE A TEXT MESSAGE SMS Press the Right Arrow Key as the shortcut for Messages or select Menu Messages Create Message Follow the tips below to add Contact s and to send your message Important Note If your text message exceeds 160 characters you will be charged for multiple text messages Letters symbols and spaces count as characters ...

Страница 34: ... s and press Mark At this point you can select multiple contacts by scrolling through your list and pressing Mark Press Done once all your contacts have been added HOW TO ADD TEXT TO YOUR SMS Once you have added your contacts you are ready to add text and send your message From the contacts field press the Down Arrow once to move the cursor into the text field Type the message using the letter key...

Страница 35: ... next letter is on the same key wait until the cursor appears or press the Right arrow Important Note By default the input text is set to Abc To change this press to select your desired input method Once you have sent your message and exited the message screen the input method you last used will become your new default ...

Страница 36: ...ntered depending on how many times you press the key This is called multi tap mode For example to write the name John you press o the 5 key once for J o then press the 6 key three times for O o press the 4 key twice for H and o then the 6 key twice for N To insert a space press the 0 key If you have made a mistake and want to delete letters press the C key Press the 1 key for common punctuation ma...

Страница 37: ...put method to En this will activate English predictive text Predictive text uses a built in dictionary to match possible words Handy Hint In predictive text mode when a word is underlined press the key to raise the case Eg dave Dave You may find that there are multiple valid words that can use the same key press If this is the case a dropdown list will appear simply use the Arrow Keys to choose fr...

Страница 38: ...e the word that you wish to add and click on save Your new word has been added to My words you can check this by going to Options My words Important Note Each time one of these symbols is used 2 standard SMS characters are transmitted This symbol is not part of the standard SMS character set Each time one of these symbols is used the entire message is converted to Unicode The maximum number of Uni...

Страница 39: ...g a message alert tone and vibrate activate will be heard The display of the phone will also show that a new message has been received To view press centre key to view message Handy Hint The envelope icon will clear once all unread messages have been viewed To see all messages select Menu Messages Inbox Press OK to View To delete messages press left soft key for Options Delete Yes ...

Страница 40: ... MMS directly to an email address Select Menu Messages Create Message Enter the phone number or press centre key for Contacts Press the down arrow to enter the main message body From the text area press Options to Insert an Image Audio or Video Browse the folders to select the required file Press OK When finished press OK to Send Each page can only contain one image one audio or one video file Han...

Страница 41: ...nload the message attachment When the attachment has downloaded if you would like to save the attachment press the Left Soft Key for Options Choose Use Item to Save the file into File Manager Important Note There are network dependencies that may affect being able to download the MMS If you find you are not able to download the MMS at that point in time retry later Confirm MMS is enabled and activ...

Страница 42: ...the user giving the option of connecting directly to a website using the browser WAP Push Messages are indicated by the icon on the main display Use the Browser to view Push Messages Set to Reject to disable Push Messages To disable Push Messages Go to Menu Messages Settings MMS Settings Push Message Accept or Reject ...

Страница 43: ...key to tab to Email On first use press OK to Add a new email account Scroll down to your email provider then Click OK to select You will now be in the Mailbox setting Complete the required fields to add your account Select Menu Messages Email Settings Mailbox Settings Options New to add a new Mailbox or to set up alternate email providers Important Note You may need additional information from you...

Страница 44: ...n arrow to access the Copy To Field Press the down arrow to access the Subject Field Press the down arrow to enter the Text Field Press left soft key Options to Insert attachments if required Browse to the appropriate folder to add the attachment When you are finished press the centre key to select Ok to Send Press the right soft key to go back to the previous screen at any time ...

Страница 45: ...IC RETRIEVAL Menu Messages Email Settings Automatic Retrieval Set your required time interval to check the server for new Email messages WHAT ARE USER FOLDERS User folders can be used to file your incoming SMS MMS and Email messages Menu Messages User folders or Menu Messages Email User folders Rename your folders if required eg Work Personal etc ...

Страница 46: ...Update to check if any updates are available Software updates require an active data connection and charges will apply for downloaded data content Contact Telstra to verify charges for this service Software updates do not delete any of your handset content eg Contacts SMS MMS photos music etc Software updates are set to check automatically every 2 weeks If you wish to disable this service please s...

Страница 47: ...at the right soft key Backlighting Set the backlighting duration Menu Settings Display Backlight duration Brightness Change the display brightness Menu Settings Display Brightness Calculator Apply basic maths calculations Menu Tools Calculator Calendar View and set calendar events Menu Tools Calendar Call log View all your incoming and outgoing calls history Menu Call Log or Shortcut Press the Cal...

Страница 48: ...ge your files Menu Tools File Manager Games Apps Access Games Apps Menu Multimedia Entertainment Games Apps Greeting Displayed during start up Menu Settings Display Greeting Keylock Set timer to lock the keypad Default is 60 seconds Menu Settings Phone Auto keyguard Keypad Light Set the Keypad Backlighting Menu Settings Display Keyboard light Keypad Sounds Select the keypad tones or spoken Menu So...

Страница 49: ...ng silences the ringtone and enables vibrate Message Tone Change the incoming message tone Menu Sound profiles Edit Message tone My Audio Play your audio files Menu Multimedia Entertainment Music All music Owner name Displayed on the idle screen Menu Settings Display Owner name PC Connection Use Mass Storage Mode for memory card access Use PC Suite mode for Join Me and Dial up networking Menu Sett...

Страница 50: ...Menu Settings Phone Master Reset 0000 Ringtone Change the incoming ring Menu Sound profiles Edit Voicecall ringtone Shortcut Keys Customise the four arrow keys to your preferred features Menu Settings Phone Shortcut keys OK Silent mode Silence the incoming ring and all other sounds Menu Sound profiles Silent Speakerphone Use hands free or loud speaker mode During a call or call set up press the OK...

Страница 51: ...ra Menu Media Entertainment Video camera View Pictures View your photos Menu Media Entertainment Picture All Pictures View Videos View your videos Menu Media Entertainment Video All Videos Voice Recorder Record voice memos Menu Multimedia Entertainment Audio record Wallpaper Set your background image Menu Settings Display Wallpaper World Time Access the World Time function Menu Tools World Time ...

Страница 52: ...sic picture files The software is only compatible with Windows 7 Vista XP and MAC OS 10 5 10 6 10 7 The software may not run in all environments or in conjunction with other software eg modem connection manager software Multi boot systems are not supported The software should be installed and run with the Administrator login Important Note Please download and install the Join Me client from zte co...

Страница 53: ...day repeats to ensure correct import A maximum of 500 calendar events are supported on the handset and Join Me Calendar functions can only be synchronised from the day view or list all tabs in Join Me Contacts stored on your computer can be imported using the Import from Outlook function or using CSV file import When importing email addresses from Outlook choose Allow Access when prompted Press th...

Страница 54: ... Check the handset is not muted Long press the key No keytones when pressing keys Check the key tone settings in the current profile Menu Settings Sound Profiles Edit How do I extend the incoming ring time Menu Settings Calls Call forwarding When no reply Activate Set delay time to your needs A blank forwarding number forwards to your Voicemail service How do I change the Ringtone Edit the current...

Страница 55: ...d by your service How do I change to Predictive Text Press the key to toggle between different text modes The handset remembers your last setting I cannot connect to Join Me Check Menu Settings Connections USB Mode Uninstall and re install the CD software See FAQ s at zte com au for more assistance My phone is slow to respond handset storage problems Power cycle your phone to refresh the memory De...

Страница 56: ...attery may be worn out Tip Charge the phone using the supplied USB cable How do I write an SMS Menu Messages Create message From the phone number field press the down arrow to move into the text area Use predictive text or abc mode to type words using the keypad The handset switches on An alarm or calendar event switches the handset on automatically The handset switches off after charging The hand...

Страница 57: ...ode The default handset lock code is 0000 File does not exist or is in the wrong format Check the file type is supported by the handset On your PC or MAC make sure the file is closed Re send the file using Join Me Insufficient Memory Handset memory is full Delete unwanted files messages emails videos to create more user space Cannot Connect to Join Me Check PC Device Manager and make sure the driv...

Страница 58: ...USB MIDP 2 0 JAVA 2 0 262K colour TFT display with 176 x 220 pixels MMS Email Calendar Speakerphone Voice Recorder 3 5mm audio jack CTM approx 20MB user memory Battery 820mA hours Lithium ion Li ion Standby time Up to 250 hours Talk time Up to 180 minutes talk time Video call 70 minutes Charge time Approximately 3 4 hours Battery Life Approximately 400 charge cycles Supported Files JPG BMP GIF MP3...

Страница 59: ...ormation U SIM card registration and other general enquiries should be directed to your Service Provider Your device is locked to the Telstra network Please contact Telstra to obtain the unlock code and instructions Important Note Talk and idle times are based on ideal network conditions The use of applications and local network conditions can reduce battery life ...

Страница 60: ... solvents or any other liquid damage 4 Any unauthorised repair or modification 5 Power surges lightning fire flood or other natural events 6 Use of the product with unauthorized third party products such as generic chargers 7 Any other cause beyond the range of normal usage for products The End User shall have no right to reject return or receive a refund for any product under the above mentioned ...

Страница 61: ...be voided by any liquid damage Do not place the handset near computer disks credit cards and other magnetic media The information contained on disks or cards may be erased or damaged Do not leave the handset or battery in direct sunlight or near other heat sources where temperatures could exceed 45 C Keep the handset battery charger and other accessories away from children In the unlikely event of...

Страница 62: ... Only use the supplied charger Be careful not to pierce the battery with sharp objects and do not use damaged batteries Do not disassemble or modify the battery Stop using the battery if abnormal heat odour discolouration deformation or abnormal condition is detected during use charge or storage Do not put the battery in your mouth Only use original replacement batteries Do not attempt to dismantl...

Страница 63: ...n boarding aircraft Do not leave the handset at the bottom of a bag where it may be damaged by sharp objects At high volume prolonged listening to audio devices can cause hearing loss Do not leave the handset discharged or disconnected for a long time otherwise your personal data may be lost Remember to make backup copies of all important data on the handset Take care when the phone is in your poc...

Страница 64: ...an alarm or calendar event set the handset switches on at the prescribed time Your device is locked to the Telstra network Contact Telstra to obtain the unlock code and instructions PC SOFTWARE REQUIREMENTS Join Me synchronisation software is available to download from our website Join Me supports Microsoft Windows 7 Vista 32 and 64 bit XP with Service Pack 2 3 and MAC OS 10 5 10 6 10 7 ZTE cannot...

Страница 65: ...sives in the same compartment of your vehicle as your mobile phone and accessories No part of this publication may be excerpted reproduced translated or utilized in any form or by any means electronic or mechanical including photocopying and microfilm without the prior written permission of ZTE Corporation ZTE Corporation operates a policy of continuous development We reserve the right to make cha...

Страница 66: ... such damages Refer to the warranty card for full warranty and service information RF SAFETY INFORMATION The handset has an internal antenna located at the top of the phone For optimum performance with minimum power consumption do not cover the antenna area with your hand Hold the handset between thumb and finger in the middle of the device Covering the antenna affects call quality may cause the h...

Страница 67: ... output is very low Under poor network conditions the phone transmits at a higher power may get hot and have a significantly shorter battery life DECLARATION OF CONFORMITY SAR SPECIFIC ABSORPTION RATE We declare that the product s detailed in this manual and in combination with our accessories conform with the essential requirements of The Radio Communications Standard Electro magnetic Radiation H...

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