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Appendix D: Troubleshooting

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Appendix D

Troubleshooting

Our Technical Support staff is ready to help you with any

questions you may have. However, if you are having trouble,

you may find an easy solution below. Otherwise, refer to the

Frequently Asked Questions (FAQs) on the CD (click Support

Support

Support

Support),

or visit our web site for the latest tips: www.zoom.com

www.zoom.com

www.zoom.com

www.zoom.com

Connection Troubleshooting Tips

I installed the software and connected the X5v gateway to my
phone line, but I cannot connect to the Internet.
If the X5v’s LINK light continually blinks and does not stay solidly
lit, make sure that:

•

The RJ-11 phone cord is firmly plugged into the wall jack and
the ADSL port on the back of the X5v (not the PHONE

port).

•

The RJ-11 phone cord is connected to a DSL-enabled phone
jack. You cannot use a standard telephone jack for DSL service

unless your service provider has activated it for DSL.

•

Your RJ-11 phone cord may be defective. Replace the phone
cord with a known good one.

•

Your Ethernet or USB are okay. Check that the correct X5v
front panel light is lit (LAN or USB). This will confirm that

the connection is good.

•

You have installed phone filters on all the phones and fax
machines using the same DSL line as the X5v. These devices
can produce noise and interfere with your DSL connection.

•

You may have inadvertently changed your X5v’s DSL
configuration values. If you think this may be the case, using a

paper clip, press the RESET button on the X5v’s back panel.
While holding in this button, count to five, and then release the

button. The front panel LINK light will turn off and then

blink slowly, about once per second. You are now guaranteed

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Содержание X5V

Страница 1: ...U S E R S G U I D E ADSL X5v ...

Страница 2: ... hardware will work properly in all environments and applications and makes no warranty or representation either expressed or implied with respect to the quality performance merchantability or fitness for a particular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware software and documentation without obligation to notify any person or org...

Страница 3: ...VOIP SETTINGS 37 2 3 CALL FORWARDING AND CALL WAITING 40 ADVANCED SETUP OPTIONS 43 3 1 HOW TO USE THE ADVANCED OPTIONS 43 3 2 HOW TO SET UP YOUR X5V TO USE A STATIC IP ADDRESS 44 3 3 HOW TO CHANGE THE X5V S NAT SETTING 45 3 4 HOW TO SET UP A DMZ 47 USING THE X5V S ADVANCED FIREWALL 54 4 1 MAIN FIREWALL FEATURES 56 4 2 CREATING INBOUND OUTBOUND POLICIES 60 4 3 SETTING UP FIREWALL DATABASES 64 APPEN...

Страница 4: ...ver the Internet using a normal telephone that you plug into the X5v Important Before You Begin Before installing your X5V you must have DSL service enabled on your telephone line To do this you need to sign up with a DSL service provider This User Guide contains installation instructions and explains how to configure the X5v for some popular applications Most users should go now to the next chapt...

Страница 5: ...to the Internet and place VoIP calls If you purchased an X5v Model 5565 and used its Quick Start for Windows please go to Chapter 2 Otherwise please continue below What s in the Package Ethernet Cable Power Cube USB Cable Software CD ROM Phone Cord The CD contains the installation software documentation warranty and Customer Support information ...

Страница 6: ...talling the Hardware Configuring Internet Explorer Configuring ADSL and Setting Up VoIP Service 1 1 Installing the Software Installing the software is only required for people connecting a Windows computer directly to the X5v All others should skip to Step 1 2 below Windows 98 98SE Me 2000 and XP Users If your computer has an available Ethernet jack we recommend that you use that instead of the US...

Страница 7: ...lug or turn off the power to your computer before proceeding Remember you must install the X5v software before installing the hardware Note If you are replacing an older DSL modem with a X5v you need to remove the old hardware now 1 1 1 1 Connect the hardware from the X5v s back panel a a a a Plug your phone into the PHONE jack Tip If you have a cordless phone with one or more handsets plug the ba...

Страница 8: ...ough Ethernet cable to connect the X5v s LAN jack to the network device s Ethernet port which is typically called an Uplink or Expansion port The X5v s cable may not work for some access points or other devices In that case you should purchase a Crossover Ethernet cable 2 2 2 2 Plug the included power cube into a power outlet and then into the X5v s power PWR jack IMPORTANT Use only the power cube...

Страница 9: ...ilable at most retail stores that carry consumer electronics For each additional phone plug the phone s cord into the filter s PHONE end and plug the filter s LINE end into the wall 1 3 Configuring Internet Explorer Macintosh and Linux users Your Web browser is set up automatically so you can skip this section Turn to page 74 to make sure that your computer s TCP IP settings are configured correct...

Страница 10: ...ox click the Connections tab 3 3 3 3 On the Connections tab click Setup 4 4 4 4 Windows XP users In the Welcome to the New Connection Wizard dialog box click Next If you see a Location Information dialog box click Cancel to return to the Welcome dialog box and click Next again In the Network Connection Type dialog box click Connect to the Internet In the Getting Ready dialog box click Set up my co...

Страница 11: ...indows XP users Close Control Panel Windows 98 Me 2000 users If Internet Explorer is open close it before going to the next step of the installation Configuring ADSL below 1 4 Configuring ADSL 1 1 1 1 If you have Windows you should have a Zoom icon on your desktop that looks like this You must double click this icon to open up the Zoom DSL VoIP Gateway Web Console If you do not have an icon open y...

Страница 12: ...e Most Users Will Not Have These These These These 1 1 1 1 If you have this information VPI VCI and Encapsulation enter it now in the appropriate boxes The screen may change slightly depending on the Encapsulation you select If you are using PPP your service provider should also have given you a username usually your email address or the characters preceding the sign in your email address and a pa...

Страница 13: ...oting Tips on page 77 If the Encapsulation setting that you entered starts with either 1483 Bridged or 1483 Routed You must check now to make sure that your IP Addressing is correctly set Go to page 15 4 4 4 4 Go to your Web Browser i e Internet Explorer or Netscape Navigator and try to connect to a familiar Web address 5 5 5 5 If you connect successfully your installation is complete and you re r...

Страница 14: ...ightly depending on the Encapsulation you select If you are using PPP your service provider should have given you a username usually your email address or the characters preceding the sign in your email address and a password These are NOT the username and password that you used to get into the Basic Setup menu If you cannot remember or cannot find your username and password call your service prov...

Страница 15: ... you must check now to make sure that your IP Addressing is correctly set if you haven t already done so See Setting IP Addressing below If there are no more settings shown for your service provider and you cannot connect refer to Troubleshooting on page 77 8 8 8 8 Now jump back to Step 5 Setting IP Addressing If the Encapsulation setting that you entered on the Basic Setup menu was either 1483 Br...

Страница 16: ...d then dial the VoIP phone number you want to call Note that this number is not the same as a phone number reached through the traditional public phone network Your service provider s web site should include a directory of VoIP phone numbers Make VoIP calls to someone who is using a different VoIP service You must begin your call by dialing a code for that person s VoIP service You will have to as...

Страница 17: ...al any other number using a redial feature on your handset Hook Flash If you receive a second VoIP call while already engaged in a VoIP call you will hear a call waiting tone Momentarily press the hook button on your phone to talk to the second caller and press it again to go back to your first conversation After you have completed a VoIP call you can press the hook button to get a fresh VoIP dial...

Страница 18: ...head game over the Internet you always have to set up the X5v unless you linked up to your partner by going to a web site A peer to peer game is a game where two players are competing directly against one another Popular peer to peer games include Age of Empires Command and Conquer Dark Reign 2 and Unreal Tournament If you are unsure whether your game is a peer to peer game check the game instruct...

Страница 19: ...mend that you print them out write them down now or keep the game manual handy Different games require different numbers of ports to be open This can be a single port or it can be a hundred ports or more Each required port needs to be set individually so the more ports that your game requires the more time it will take to do the configuration Some games even use dynamic ports meaning that the port...

Страница 20: ...structions will assume that you are using 10 0 0 16 Gaming IP Address _______________________________ Windows users continue below Macintosh users jump to Step 5 page 22 Linux users jump to Step 6 page 24 3 3 3 3 Windows Users Open the TCP IP Properties dialog box For Windows XP From the desktop click the Start button point to Control Panel and then Network Connections Then right click NOT left cl...

Страница 21: ...n it and not have the words AOL Dial up or Adapter Click Properties to display the Windows TCP IP Properties dialog box 4 4 4 4 Windows Users Enter the IP Settings For Windows 2000 and XP Click the Use the following IP address and Use the following DNS server addresses buttons so that a black dot appears Then enter the settings for IP address Subnet mask Default gateway and Preferred DNS server as...

Страница 22: ...w click the DNS Configuration tab at the top of the menu Then click Enable DNS Enter any name i e your name the words My Computer a favorite word or any other letters or numbers in the box labeled Host A Host name is required Fill in the DNS Server Search Order box with the number 10 0 0 2 click Add and then click the Gateway tab near the top of the page When the Gateway screen opens fill in the N...

Страница 23: ...chose instead of 10 0 0 16 When done click Save or Apply Now and continue with Step 7 IP Address 10 0 0 16 Subnet Mask 255 255 255 0 Router X5v s LAN IP address 10 0 0 2 DNS Servers 10 0 0 2 For Mac OS 7 6 1 9 2 2 From the Apple menu choose Control Panels and then TCP IP to display the TCP IP Window Under the TCP IP tab highlight Manually in the Configure list box and enter the settings for IP Add...

Страница 24: ...OOTPROTO static BROADCAST 10 0 0 255 NETMASK 255 255 255 0 IPADDR 10 0 0 16 GATEWAY 10 0 0 2 NETWORK 10 0 0 0 b b b b Then edit or create etc resolv conf so that it contains the following line NAMESERVER 10 0 0 2 Note If you are using another version of Linux and you are unsure how to enter this information consult the help file or documentation that came with your operating system c c c c Continu...

Страница 25: ...puter will reboot when you hit Write Settings to Flash and Reboot If you have more than a few ports it could take a long time That s why some people choose to set up a DMZ which opens all your ports at once If you d like to set up a DMZ refer to the DMZ instructions on page 47 Remember a DMZ is easy and will work with any game but it keeps the X5v s firewall from providing any security for your sy...

Страница 26: ...P and UDP If your game uses both you will have to fill out this table twice for each port once using TCP and once using UDP Host IP Address Fixed IP address of the host computer this is the same IP address that you chose in Step 2 and entered in Step 4 probably 10 0 0 16 9 9 9 9 After entering the above information click Add This Setting 10 10 10 10 Click Write Settings to Flash and Reboot Your co...

Страница 27: ...or module into the Xbox Controller expansion slot top slot and then insert the headset plug into the Communicator module 3 3 3 3 Activate your Xbox Live account The Xbox Live CD should still be in your Xbox We recommend that you watch a video that explains the installation process Select Xbox Live from the menu Then from the Dashboard select Xbox Live and follow the prompts Note You will need your...

Страница 28: ...k 255 255 255 0 Default Gateway or Router 10 0 0 2 Then select Continue 6 6 6 6 Fill out these fields Primary DNS 10 0 0 2 Secondary DNS 10 0 0 2 Then select Continue 7 7 7 7 Select Test Settings A connection test runs You will then see the message The test for connecting to your ISP was successful Please save your network setting If you are unsuccessful re check the information you entered in Ste...

Страница 29: ...h its ADSL connection Note If the light fails to switch from blinking to steady after a minute or two check with your DSL provider that the DSL connection is activated or refer to the troubleshooting tips on page 77 DATA Blinks when data is being transferred through the ADSL line USB Lights when the USB port of the X5v is plugged into a powered up computer s USB port LAN 1 4 Lights when a LAN port...

Страница 30: ...ry default settings you can do so in one of two ways You can perform a software reset or a hard reset If you can open your Web browser and access your X5v s user interface here s how to perform a software reset From the Advanced Setup page under Administration click Reset to Default You will be prompted to click the Write Settings to Flash and Reboot button Once this process is complete your unit ...

Страница 31: ...your computer to a location without ADSL service you should remove the software before disconnecting the hardware 1 1 1 1 From the desktop select Start Programs Zoom VoIP Gateway Uninstall 2 2 2 2 When prompted to confirm your choice click Yes 3 3 3 3 When the process is complete you will be prompted to click Finish 4 4 4 4 Unplug your X5v hardware ...

Страница 32: ...VoIP options click the Voice over IP telephone icon at the top of the X5v s main interface page If you have exited from the X5v and have forgotten how to establish communication with it refer to page 11 This page shows the status of your VoIP connection and a few basic settings If this page has a User ID filled in already your settings are probably good and you can go now to Section 1 6 Calling Ti...

Страница 33: ...tus Indicates whether your X5v has received automatic account configuration information from your VoIP service provider if available World Wide Number A DID Direct Inward Dialing number that people calling from a standard phone can use to call you on your VoIP connection Note You must sign up for this service and not all service providers offer this feature Registration Status Indicates whether th...

Страница 34: ...e X5v s configuration file on the TFTP server If this isn t preconfigured use the filename your service provider gives you Encryption Check this box if your service provider supports encryption of the downloaded configuration file Select Tone Ring by Country Region Drop down menu of countries and regions For each country menu entry there are two alternatives standard or VoIP The VoIP choice provid...

Страница 35: ...f this feature Allow incoming PSTN calls Disabled by default Refer to the table on the next page for a description of this feature Download Configuration Now Click to initiate a download of an updated account configuration file from your service provider Note To use this feature your service provider must support Auto Account Configuration ...

Страница 36: ...ake a VoIP call Want to make and receive VoIP calls as well as receive PSTN calls on the phone plugged into the X5v You will not have to dial to make a VoIP call Note If you use both settings you must have PSTN on your DSL line otherwise you will not be able to make VoIP calls Want to make and receive only VoIP calls on the phone plugged into the X5v You will not have to dial to make a VoIP call H...

Страница 37: ...o match those of your service provider Setting Meaning Enable or Disable VoIP Default is Enable Uncheck the box to deactivate the X5v s VoIP feature Enable SIP Registration Default is Enable Uncheck the box to set up calls directly to another VoIP device without registering with a VoIP service The Technical Reference Manual contains SIP registration instructions see the Technical Support section o...

Страница 38: ... as a URL SIP Proxy Address IP address of your VoIP service provider s SIP proxy server You can enter this either as a numeric IP address or as a URL Outbound Proxy Address IP address of your VoIP service provider s outbound proxy server You can enter this either as a numeric IP address or as a URL SIP Registration Interval Time measured in seconds between registration requests to the VoIP service...

Страница 39: ...tting data such as audio and video in real time Default is 5000 Select Ring and Tone by Country Region Drop down list of countries and regions For each country there are two choices Standard and VoIP The VoIP choice provides rings and tones that are different from conventional telephone service If none of the choices seems appropriate use ITU Europe You can also customize the settings by selecting...

Страница 40: ... to do this Enabling Call Management Features Setting Meaning Enable Call Forwarding Click to turn on the call forwarding feature Then select click the options listed below that you want to use Forward Calls To Enter the phone number of the location where you want to forward incoming VoIP calls You must also enter the forwarding number using your telephone keypad as explained below this table Forw...

Страница 41: ...v to dial the last number that attempted to call you if you do not know the call return number or it does not work dial and then 6 9 Activating Call Management Features Note Call forwarding works only for calls that arrive over VoIP The X5v cannot forward calls from the PSTN However if you have VoIP to PSTN service you can forward VoIP calls from the X5v to the PSTN The command sequence to control...

Страница 42: ... enter Forward Deactivate code Note Deactivating call forward from the keypad only deactivates the last phone number programmed that is the currently active forwarding function It does not turn off the X5v s call forwarding capability This must be done from the X5v s Supplementary Services page or by your service provider To deactivate Call Waiting enter Call Waiting Disable code Now go to Section...

Страница 43: ...sing 1483 encapsulation In that case you might be instructed to set up your X5v to use a static IP address You have a LAN and want to change your NAT settings You need to set up a DMZ demilitarized zone to play an Internet game 3 1 How to Use the Advanced Options The X5v s advanced configuration settings are accessible from the Advanced Setup page Click its icon at the top of the X5v s web page If...

Страница 44: ...provider Remember it must begin with either 1483 Bridged IP or 1483 Routed IP otherwise you cannot use a static IP address VPI Supplied by your service provider You can refer to the tables beginning on page 69 if you have misplaced or forgotten your VPI setting VCI Supplied by your service provider You can refer to the tables beginning on page 69 if you have misplaced or forgotten your VCI setting...

Страница 45: ...ate IP addresses are automatically assigned to the computers on your network For any data that the computers on your network send to the Internet NAT substitutes your private IP addresses with the public address supplied by your service provider That way it appears to other computers on the Internet that the data packets being sent out originated from your X5v s single WAN connection not the compu...

Страница 46: ... User definable name to differentiate between different NAT sessions different PPP sessions and different PVCs User s IP IP address of the client computer you want to add for the defined session Action Choices are Add or Delete a session In addition to its built in NAT security protection the X5v includes advanced firewall protection please see page 54 ...

Страница 47: ...set up the DMZ no matter whether the computer is a Windows Macintosh or Linux computer Important If your computer already has firewall software installed If you have third party firewall software installed on your computer such as the Windows XP firewall you may need to deactivate it before opening ports by setting up a virtual server or a DMZ If you don t your computer may block the ports you are...

Страница 48: ...twork Connections Then right click NOT left click Local Area Connection select Properties highlight your NIC card s TCP IP entry it should start with TCP IP and have the characters 10 100 NIC or Ether in it and not have the words AOL Dial up or Adapter Click Properties to display the Windows TCP IP Properties dialog box For Windows 2000 From the desktop click the Start button point to Settings and...

Страница 49: ... so that a black dot appears Then enter the settings for IP address Subnet mask Default gateway and Preferred DNS server as shown below Most users can copy the information exactly as it is shown above and in the chart below However if you chose an IP address in Step 1 other than 10 0 0 16 enter the number that you chose instead of 10 0 0 16 When done click OK and continue with Step 6 IP address 10...

Страница 50: ...e i e your name the words My Computer a favorite word or any other letters or numbers in the box labeled Host A Host name is required Fill in the DNS Server Search Order box with the number 10 0 0 2 click Add and then click the Gateway tab near the top of the page When the Gateway screen opens fill in the New gateway box with the number 10 0 0 2 click Add and OK and continue with Step 6 4 4 4 4 Ma...

Страница 51: ...ose instead of 10 0 0 16 When done click Save or Apply Now and continue with Step 6 IP Address 10 0 0 16 Subnet Mask 255 255 255 0 Router X5v s LAN IP address 10 0 0 2 DNS Servers 10 0 0 2 For Mac OS 7 6 1 9 2 2 From the Apple menu choose Control Panels and then TCP IP to display the TCP IP Window Under the TCP IP tab highlight Manually in the Configure list box and enter the settings for IP Addre...

Страница 52: ...Hat Linux Users a a a a Edit etc sysconfig network scripts ifcfg eth0 so that it contains the following lines DEVICE eth0 ONBOOT yes BOOTPROTO static BROADCAST 10 0 0 255 NETMASK 255 255 255 0 IPADDR 10 0 0 16 GATEWAY 10 0 0 2 NETWORK 10 0 0 0 b b b b Then edit or create etc resolv conf so that it contains the following line NAMESERVER 10 0 0 2 Note If you are using another version of Linux and yo...

Страница 53: ... 0 0 2 in your Web browser and click the Advanced Setup icon 7 7 7 7 Configure the DMZ Select Enable from the DMZ list and enter 10 0 0 16 in the DMZ Host IP box Click Save Changes and then click Write Settings to Flash and Reboot You re done IMPORTANT Outside users will need to know the X5v s WAN IP address To find this address click the System Status icon at the top of the X5v s web page and scr...

Страница 54: ...y not leave the city The guard may allow entry of carts of flour but only for delivery to the bakery Any messenger who doesn t know the password to the city is thrown in the moat and can t pass through the gate You may set the policies of your firewall which is like writing the rules on the great scroll in the example The firewall will then follow the rules acting like the guard Instead of control...

Страница 55: ...ccess the X5v s firewall settings from the Advanced Setup page click the Firewall button If you have exited from the X5v and have forgotten how to establish communication with it refer to page 11 The main Firewall page displays Note If you ever want to disable the advanced firewall there is an option to do so at the bottom of the page ...

Страница 56: ...ack on your computer Such attacks can overwhelm and shut down a computer or a server The X5v s DoS features are grouped together as follows Protection Policy Hacker Log Service Filtering Protection Policy Click the Protection Policy link to display the basic and advanced protections Protection policies provide a defense from the most common methods of tampering with the security of a network All t...

Страница 57: ...valid datagram fragments that can cause system state problems SYN synchronize Flooding checking Prevents attackers from flooding the system with incomplete synchronization connection requests which can exhaust server resources and cause operating system crashes ICMP Redirection checking Keeps route information hidden ensuring that ICMP messages cannot be compromised or forged and redirected to the...

Страница 58: ...e log go to the Advanced Setup page and click System Log Log Database Properties Log Frequency You have the option of selecting how often a particular type of hacker event can occur before the X5v generates a system log entry The default is every 100 records or events Available range is 1 65535 records events General Log Click to add General Attacks Deny Policies or Allow Policies to the log entri...

Страница 59: ...t to allow an external user to ftp into your X5v Typically you would do this if you wanted someone to check the X5v s configuration DNS from External Network Disabled by default Enable it to allow your X5v to accept DNS requests from an external source IKE from External Network Disabled by default Enable it to allow a VPN virtual private network connection to your network RIP from External Network...

Страница 60: ...Media Base 5000 3 TFTP Port 60 To create additional policies from the main Firewall page click the Inbound Policy or Outbound Policy link depending on what you want to do Tip When setting up policies it may help to think of inbound and outbound policies as mirror images of each other In each case the source and destination IP addresses subnet masks and ports are reversed That is for an inbound pol...

Страница 61: ...should apply Transport Protocol Protocol to be used Choices are All TCP UDP ICMP AH ESP GRE Filtering Action Choices are Allow or Deny Time Window Filtering Default is none If you set up Time Groups see page 68 they appear in this list as options DB Short for Database Default is none If you set up IP Groups or Service Groups see page 64 and 67 they appear in this list as options For each of these ...

Страница 62: ...e Once you have completed the creation of your rules use the Up and Dn buttons to put them in order in the table from top to bottom You can always add an All policy at the bottom of the list so that if there are any packets that don t match any of the above policies in the list they will be denied if you set up Deny All or permitted if you set up Allow All Outbound Policies Outbound firewall polic...

Страница 63: ...and 67 they would appear in this list as options For each of these fields choices are any IP address a single IP address an IP range or a mask range Once you have entered all applicable information click Add Outbound Policy From the subsequent page that displays you can move or edit this policy using the Up Dn short for Down Edit and Delete buttons Important The firewall applies outbound policies ...

Страница 64: ...t blocks access from 8am to 5pm For instructions on how to create inbound and outbound policies refer to the section above IP Group Service Group Time Group IP Group The IP Group page lets you specify IP addresses and subnet masks and assign a group name to them That way you can create a set of inbound and outbound firewall policies pertaining to multiple individuals simultaneously For example if ...

Страница 65: ...entify the IP group you want to set up Maximum field length 19 characters IP addr 1 IP address that you want to assign to a group If you selected Single IP enter that IP address here If you selected the IP Range option because you want to designate a range of addresses enter the beginning of the range here and enter the ending range in the IP addr 2 field If you selected the Subnet Mask option ent...

Страница 66: ...P addr 1 field will be affected For example if you enter the IP address 192 168 0 1 in the ip addr 1 field and the subnet mask 255 255 255 0 in the ip addr 2 field the group will include the addresses 192 168 0 1 to 192 168 0 255 for a total of 255 addresses If you enter the IP address 192 168 0 1 in the ip addr 1 field and the subnet mask 255 255 255 240 in the ip addr 2 field the group will incl...

Страница 67: ...to identify the group that you want to assign to a particular port Maximum field length 19 characters TCP UDP Specify which protocol this group should use TCP Transmission Control Protocol or UDP User Datagram Protocol Port Port number of your choosing that should be associated with this group Once you have filled in these fields click Add Modify this entry A new page displays showing the new entr...

Страница 68: ...und and outbound firewall policies for a particular group of individuals Time Window Name Name of your choosing Purpose is to identify the group that you want to associate with a given time period Maximum length 19 characters Time Period Starting and ending time window day hour minute and AM or PM Once you have filled in these fields click Add Modify this entry A new page displays showing the new ...

Страница 69: ...age 14 for more detailed installation instructions on entering the settings Table A USA Service Provider VPI VCI Encapsulation AllTel 1 0 35 PPPoE LLC AllTel 2 0 35 1483 Bridged IP LLC August net 1 0 35 1483 Bridged IP LLC August net 2 8 35 1483 Bridged IP LLC BellSouth 8 35 PPPoE LLC CenturyTel 1 8 35 PPPoE LLC CenturyTel 2 8 35 1483 Bridged IP LLC Covad 0 35 PPPoE LLC Earthlink 1 0 35 PPPoE LLC ...

Страница 70: ...Saudi Arabia 3 0 33 1483 Bridged IP LLC Saudi Arabia 4 0 33 1483 Routed IP LLC Saudi Arabia 5 0 35 1483 Bridged IP LLC Saudi Arabia 6 0 35 1483 Routed IP LLC Spain Albura Tiscali 1 32 PPPoA VC MUX Spain Colt Telecom Ola Internet 0 35 PPPoA VC MUX Spain EresMas Retevision 8 35 PPPoA VC MUX Spain Telefonica 1 8 32 PPPoE LLC Spain Telefonica 2 Terra 8 32 1483 Routed IP LLC Spain Wanadoo 1 8 35 PPPoA ...

Страница 71: ...ers Your Home Install the X5v Where Your Phone Line Enters Your Home Install the X5v Where Your Phone Line Enters Your Home Install the X5v Where Your Phone Line Enters Your Home USA Only USA Only USA Only USA Only The first two ways are very easy and virtually foolproof The third requires more effort Plug Multiple Phones Directly into the X5v If you want more than one phone near the X5v in a smal...

Страница 72: ...t your X5v gateway to the demarcation point s jack and to either a wired or wireless network If you have a wired network you simply run a network cable to the gateway as you would in a typical installation scenario If you don t have a wired network plugging the gateway into an 802 11 wireless access point is a fast inexpensive and convenient way to deliver your ADSL connection to one or more compu...

Страница 73: ...ect an answering machine between the X5v and the demarcation point If you don t and someone calls you over the regular phone network while you are on a VoIP call the call will not go through No phone will ring at your end If you attach an answering machine to the X5v regular phone callers can leave a message if you are on a VoIP call ...

Страница 74: ...tions to configure your Macintosh s network settings will differ For OS X follow the instructions 74 Otherwise go to page 75 For Mac OS X 1 1 1 1 From the Dock choose System Preferences and then Network to display the Network pane For OS X 3 you also have to click the Configure button 2 2 2 2 From the Location list box make sure Automatic is selected 3 3 3 3 Under the Show drop down tab choose Bui...

Страница 75: ...ting up boot time DHCP vary dramatically by distribution so you may want to refer to your particular version s documentation Note If you have more than one network card installed you will need to pick distinct Ethernet identifiers for each eth0 eth1 eth2 etc If you select an identifier other than eth0 for your ADSL modem use that identifier throughout For RedHat Edit or create etc sysconfig networ...

Страница 76: ... Guide Reboot with this command sbin shutdown r now For Debian Add this line to the file etc network interfaces iface eth0 inet dhcp Reboot with this command sbin shutdown r now Now return to Configuring ADSL on page 11 ...

Страница 77: ...t the PHONE port The RJ 11 phone cord is connected to a DSL enabled phone jack You cannot use a standard telephone jack for DSL service unless your service provider has activated it for DSL Your RJ 11 phone cord may be defective Replace the phone cord with a known good one Your Ethernet or USB are okay Check that the correct X5v front panel light is lit LAN or USB This will confirm that the connec...

Страница 78: ...ows users Open the Windows TCP IP Properties dialog box double click the My Computer icon on your desktop and select Help if you don t know how to locate the TCP IP Properties box If you are using DHCP dynamic IP addressing Make sure that Obtain an IP address automatically and Obtain a DNS server address automatically are selected All other fields should be blank If you are using a static IP addre...

Страница 79: ...r perform a Release Renew operation For Windows 2000 XP From the desktop click Start All Programs Accessories Command Prompt Then type ipconfig all and press Enter In the subsequent dialog box make sure the NIC adapter is highlighted in the dropdown list click Renew and then click Release Then type 10 0 0 2 into your browser s address bar and the Network Password box should display For Windows 95 ...

Страница 80: ... provider If you do then check that Your phone company has provisioned your DSL line to support phone calls made over the PSTN If you do not know the answer you will have to contact the company s customer support department If your phone service provider does not or cannot support a PSTN connection you will need to go to the X5v s VoIP page and select VoIP only mode Then pick up the phone and you ...

Страница 81: ...g may not be available Try again later Or if there is a chance you may have the wrong number go to the provider s web site and check the directory Check if the person you are trying to call uses the same VoIP service as you If not You will have to precede your call by dialing a code for that person s VoIP service Ask the person you are attempting to call for the code or check the service provider ...

Страница 82: ...ring type If you are using the VoIP version of the ring and tone sounds but find that the Caller ID display on your phone is unreliable try switching back to the standard ring and tone configuration See page 34 for instructions The Caller ID setting may not be set to the right value for your phone You have one of two choices Bell 202 or V 23 Go to the X5v s Voice over IP page and click the Advance...

Страница 83: ...es it s hard to understand people on VoIP calls If you are making or receiving VoIP calls during a period when there is very heavy Internet traffic you may notice an effect on voice quality For example you may encounter a delay in hearing the other person talk or there may be brief intervals where it s difficult to understand what the other person is saying Sometimes this is unavoidable Your servi...

Страница 84: ...mplaint with the FCC From time to time the telephone company may make changes in its facilities equipment or operations which could affect the operation of this equipment If this occurs the telephone company is required to provide you with advance notice so you can make the modifications necessary to obtain uninterrupted service There are no user serviceable components within this equipment See Wa...

Страница 85: ...s that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing the equipment users should ensure that it is permissible to be connected to the facilities of the local tel...

Страница 86: ... 2000 IEC 60950 3e éd 1999 electrical safety 89 336 EEC EMC EN 55024 1998 EN 55022 1998 EMC immunity EMC emissions Electrostatic Discharge Statement The unit may require resetting after a severe electrostatic discharge event Note If you do not use the supplied phone cord use an equivalent of minimum AWG 26 line cord CAUTION To reduce the risk of fire use only No 26 AWG or larger UL Listed or CSA C...

Страница 87: ...1575 D 27317 2005 ...

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