DCO-1318
Effective Date: 01-SEP-2021
LBL 6028 Rev. G
Page 16 of 23
APPENDIX E TROUBLESHOOTING
IMPORTANT!
If you cannot eliminate the issue with the help of this table, please contact the service department or return the
device for repair.
There are no user serviceable parts inside of the Controller! Opening the unit may cause electrical shock
to user and voids warranty!
Problem
Possible Causes
Remedy
Display Message
The Controller does
not power on
-
Power cable not connected
-
No line voltage
-
Fuses defective
-
Controller defective
Ensure power cable is
connected to Controller
and wall.
Ensure power is being
supplied to the Controller
Replace Fuses
Send in for repair
Black screen, no LEDs on
Unsuccessful Self-
Test
-
Various internal self-
diagnostics
Power off, then power
back on the Controller. If
the problem persists,
contact customer service
E1-E9
Temperature is out
of operating range
-
Temperature is out of
Controller’s operating range
Power off, then allow
Controller to return to
room temperature before
powering on
Ensure Controller vent
holes are not occluded
E10: Over Temperature
Malfunction
Controller
Malfunction during
use
-
Controller defective
Power off, then power
back on the Controller. If
the problem persists,
contact customer service
E11-E16
Inflow turns off
-
High pressure detected on
the inflow line
-
Foreign object between
diaphragm and pressure
sensors
-
Controller malfunction
Remove any obstructions
from inflow line or open
stopcock or use a less
restrictive scope/sheath
Remove FMA and clear
any foreign objects
between the diaphragm
and pressure sensors
before reinstalling.
Press OK and turn Inflow
back on. If the problem
persists, contact
customer service
F4: High Pressure Detected
Remove Obstruction from
Inflow
F13: Internal Pressure Sensor
Malfunction. Return to
Manufacturer
No activation from
footswitch
-
Footswitch not plugged in
-
Two buttons activated
simultaneously
Plug in footswitch
Release buttons and
reactivate intended
function
F5: Multiple Footswitch
Buttons Pressed. Press One
Button Only
Footswitch error on
connection
-
Footswitch defective
-
Footswitch button or pedal
stuck down on connection
Replace footswitch
Release depressed
button or pedal
F6: Footswitch Button Is Stuck
Replace Footswitch
Handpiece error on
connection
-
Handpiece defective
-
Handpiece button or pedal
stuck down on connection
Replace handpiece
Release depressed
button or pedal
F7: Handpiece Button or
Joystick Is Stuck, Replace
Handpiece
F8: Handpiece Malfunction,
Replace Handpiece
No scope/cannula
connected during
purge
-
No scope/sheath is
connected to the inflow tube
Connect a scope/sheath
to the inflow tube
F9: No Scope/Cannula
Detected. Check and Retry
Purge
