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12 Accessories and User Replaceable Spare Parts
Instructions for Use
CLARUS 500
12.4 Returning Defective Parts
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2660021165005 Rev. A 2017-08
• Evaluate defects and analyze root cause.
• Rebuild and return servicable parts to stock.
12.4.1 Equipment Return Authorization
Authorization must be obtained from Carl Zeiss Meditec before
equipment is returned for repair. A Return Material Authorization
(RMA) number is required on each return shipment to Carl Zeiss
Meditec.
The procedure for obtaining an RMA number varies, depending on
your area of operation. Use the procedure that has been estab-
lished by Carl Zeiss Meditec for your area of operations.
12.4.2 Packing for Shipment
Defective instrument subassemblies/parts should be packed in the
shipping container received with the replacement subassembly or
part. If necessary, contact the Carl Zeiss Meditec Parts Department
for a replacement shipping container.
Shipping containers are not available for assemblies that are sup-
plied by a separate vendor (i.e., monitor, printer, keyboard, com-
puter) so it is important to preserve those shipping containers when
the instrument is first received by the customer.
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