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EN - 22 

3 Error and alarm messages

In this page it is possible to read the messages coming from the unit: errors, alarms, alert, advice. 
Each of them is related to the interested device.

The following table lists the error codes that could appear in this page:

Code

Component

Description

Solution

1

Airduino

The rotary encoder is set to a forbidden value. Call Zehnder Service

21

CAQ

ComfoAirQ communication error. CAQ not 

visible on ComfoNet.

Check that the green LED 

on CAQ and Clime is fixed 

lit. Try rebooting all the 

system. Check that all the 

firmwares are up to date. 

If not fixed call Zehnder 

Service

22

CAQ

Failed to synchronize CAQ comfort 

temperature profile

Same as 21

23

CAQ

Failed to synchronize CAQ comfort 

temperature value

Same as 21

24

CAQ

Failed to set CAQ comfort temperature mode Same as 21

25

CAQ

Failed to synchronize CAQ cooling limit

Same as 21

26

CAQ

Failed to synchronize CAQ heating limit

Same as 21

27

CAQ

Failed to get ComfoAirQ orientation 

Same as 21

28

CAQ

ComfoAirQ not commissioned

Do the commissioning 

procedure on the CAQ

31

HP board

Heatpump board communication error

Tryt rebooting the system 

or, if not sorted out, Call 

Zehnder Service

32

HP board

Clime supply temperature probe failed

Call Zehnder Service

33

HP board

Clime incoil temperature probe failed

Call Zehnder Service

34

HP board

Clime mixed air temperature probe failed

In ComfoClime36 this 

could be due to error 38

35

HP board

Clime outcoil temperature probe failed

Call Zehnder Service

36

HP board

Clime fan error

Call Zehnder Service

37

HP board

Clime Compressor driver communication 

error

Call Zehnder Service

38

HP board

Clime HP data timeout

Call Zehnder Service

39 - 47 HP board

Reserved for future use

48

Inverter

Inverter phase current limit error

Call Zehnder Service

49

Inverter

Inverter current limit error

Call Zehnder Service

50

Inverter

Inverter power limit error

Call Zehnder Service

51

Inverter

gas discharge temperature probe failed

Call Zehnder Service

52

Inverter

compressor case temperature sensor error

Call Zehnder Service

53

Inverter

compressor driver PFC error

Call Zehnder Service

54-63

Inverter

Reserved for future use

-

81

P o w e r 

Monitor*

Power monitor communication error

Call Zehnder Service

only for ComfoClime Q

Содержание ComfoClime 24

Страница 1: ...ComfoClime 24 ComfoClime 36 Installer Manual Decorative radiators Comfortable indoor ventilation Heating and cooling ceiling Clean air solutions...

Страница 2: ...ns 8 2 3 Installation conditions 9 2 4 Installation of the ComfoClime 10 2 4 1 Transport and unpacking 10 2 4 2 Checking the delivery 10 2 5 Configuration of the unit 12 2 6 Installation procedure 12...

Страница 3: ...s a result the ComfoClime 24 or ComfoClime 36 may slightly differ from the descriptions NOTE this manual has been compiled with the utmost care However no rights can be derived from it In addition we...

Страница 4: ...declaration and warranty 1 1 1 Identification plate The ComfoClime has a CE and UKCA marking on the identification plate The identification plate can be found on the front of the ComfoClime CAUTION I...

Страница 5: ...een designed and manufactured for use in balanced ventilation systems Any other use is deemed as an unintended use and can lead to damage to the ComfoClime or personal injury for which the manufacture...

Страница 6: ...ics can be damaged by static charges In case of failure of the heat pump circuit please do not intervene but please call the Zehnder Service The unit contains R32 refrigerant gas This is a low flammab...

Страница 7: ...supply plug 4 rubber ring gaskets 1 condensation drain cap 2 EPP standoffs 1 white plastic front cover 1 quick user guide 1 ComfoNet cable 1 kit for wall fastening with screws 1 DN32 PP bend CC24 175...

Страница 8: ...pact DN160 215 mm ComfoPipe Compact DN200 Diameter of condensation drain 32 mm 32 mm Material specifications Casing Coated metal sheet Coated metal sheet Internal structure Insulated metal sheet Insul...

Страница 9: ...oom around the unit for air duct connections intake and exhaust piping and in order to carry out the installation Keep at least 1 metre free in front of the unit and 25 cm to the side where the conden...

Страница 10: ...s when transporting and unpacking the ComfoClime unit Only transport it in an upright position Keep it upright when unpacking it Make sure the packing material is disposed of in an environmentally fri...

Страница 11: ...11 EN 2 EPP standoffs 4 rubber gaskets Wall bracket DN32 PP bend Wiring group...

Страница 12: ...o interference e g testing low voltage interface LAN digital or analogue signal Make sure interfering and sensitive cables cross each others perpendicularly Ensure that the cables used for the control...

Страница 13: ...g steps Step Action 1 Make sure that the ComfoAir Q is properly placed in its final position see the ComfoAir Q installation manual 2 Put the two EPP standoffs on the top part of ComfoAir Q as shown i...

Страница 14: ...hile installing NOTE during the placement of the ComfoClime on top of the ComfoAir Q remember to arrange the power supply cord so that it will exit from the back of the unit 6 Connect the free end of...

Страница 15: ...til the green LED on the right of the rotary switch starts blinking Now it is possible to release the RESTORE button The soft reset is equivalent to turning off the unit or unplug it The factory reset...

Страница 16: ...d the two on the bottom mount the black top front cover B pushing gently the four pins into the housing B A 10 Connect the preferred drain ending placed on the lateral side to the water drain system a...

Страница 17: ...llation setting the drainage system will be different as shown in the following pictures Installation with CAQ HRV standard exchanger Installation with CAQ ERV enthalpy exchanger an open funnel might...

Страница 18: ...Failure to comply with the safety regulations instructions warnings and comments may lead to personal injury or damage to the unit Proceed with the installation of the air ducts according to the follo...

Страница 19: ...7 XP103 CN5 CN10 CN14 CN7 DISPLAY CN11 OUT FAN CN9 DC IN FAN CN7 FAN POWER CN6 5V SCK DI0 GND RT IPT RT IPT OT OPT OT OPT TS TS TX RX GND 5V 12V FG VSP 15V GND 310V 15V IF PMW IF FG 310V GND 15V GND G...

Страница 20: ...rol app The supply air temperature is automatically determined by the ComfoClime accordingly to the outdoor conditions and the chosen comfort profile In cooling mode the ComfoClime doesn t control the...

Страница 21: ...l a Zehnder Authorised Representative On the upper part of the front cover behind the black transparent panel a couple of LEDs indicating the actual working mode of the unit are visible The possible c...

Страница 22: ...issioning procedure on the CAQ 31 HP board Heatpump board communication error Tryt rebooting the system or if not sorted out Call Zehnder Service 32 HP board Clime supply temperature probe failed Call...

Страница 23: ...23 EN PAGE INTENTIONALLY LEFT BLANK...

Страница 24: ...Zehnder Installer Manual_REV00 11 2022_Subject to change...

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