19
Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out
an engineer. Before contacting your Zanussi Service Force Centre, please carry out the checks listed below.
Important:If you call out an engineer to a fault listed below or to repair a fault caused by incorrect use or installation
a charge will be made even if the appliance is in guarantee.
Symptom
The machine does not start
Possible causes
■
The door has not been closed.
■
The plug is not properly inserted in the power socket.
■
There is no current at the socket
■
The main fuse has blown.
■
The selector dial is not correctly positioned and pulled out
■
No water is entering the machine (see: the machine does not fill)
The machine does not fill
■
Ensure the water taps are open and the water supply has not been
disconnected
■
The filter in the inlet hoses are blocked.
■
The inlet hoses may be squashed or kinked.
■
The water pressure is too low
The machine fills then empties
immediately
■
The end of the drain hose is too low.
■
The end of the drain hose is submerged in water.
■
There is no vent in the end of the drain hose.
The machine does not empty and/or
does not spin
■
The drain hose may be squashed or kinked
■
The RINSE HOLD option has been selected.
■
The drain filter may be blocked
■
The drain hose extension is not correct. Follow the instructions for
connecting to the waste.
■
The drainage system pipes are blocked.
There is water on the floor
■
Too much detergent or unsuitable detergent has been used (creates too
much foam).
■
Check whether there are any leaks from one of the inlet hose fittings. It
is not always easy to see this as the water runs down the hose; check to
see if it is damp.
■
The drain hose may be damaged or not securely positioned.
■
The detergent dispenser drawer or recess is clogged.
■
The drainage system pipes are blocked.
Unsatisfactory washing results
■
Too little detergent or unsuitable detergent has been used. An
insufficient amount of detergent leaves the laundry looking grey and
causes lime scale to form.
■
Stubborn stains have not been treated prior to washing
■
The correct temperature to suit the wash programme has not been
selected.
■
Too much laundry has been placed in the drum.
The machine vibrates or is noisy
■
The internal packing has not been removed.
■
The machine is in contact with the wall or furniture.
■
The machine is not level.
■
The washing load is badly distributed in the drum.
■
There is very little laundry in the drum.
■
The machine is overloaded
