Z3Stream User Instructions
DOC-USR-0090-04
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Z3 Technology, LLC
♦
100 N 8
th
ST, STE 250
♦
Lincoln, NE 68508-1369 USA
♦
Z3Stream.com
50
APPENDIX C: Troubleshooting
Problem:
ZFinder is not opening on my computer.
-If the user profile on your computer does not have administrator rights, you will need to right-click
on the ZFinder icon and select “Run as administrator” in order for it to open.
Problem:
My Z3Stream does not appear in ZFinder.
-Is the Ethernet cable plugged in to the encoder solidly? Do you see the link light?
-Try connecting the PC directly to the encoder without any routers, switches, etc.
-Verify your computer is set to DHCP.
-Try turning off your computer’s wifi.
Problem: The
HTTP-based user interface does not appear.
-Is the Ethernet cable plugged in to the encoder solidly? Do you see the link light?
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the encoder without any routers, switches, etc.
-Can the PC and target board see each other on the network?
-Try pinging the encoder IP address from the PC.
-Try pinging the PC from the encoder.
-If using static IP’s, do the encoder Local IP Address and the PC IP address have the same first two
values (or, if netmask is set to 255.255.255.0, the same first three values)?
-Do the encoder and the PC have the same netmask? (Default value is 255.255.0.0)
Problem:
I’m receiving a “Bad Destination” error in the user interface. (UDP)
-Does the IP address set in Dest Address equal the IP address of the PC running VLC?
-Verify the IP address set in Dest Address equals the IP address found in the Ethernet adapter Local
Area Connection settings of the PC running VLC.
Problem:
I’m receiving a “Bad Destination” error in the user interface. (RTMP to YouTube)
-Do the values entered for the Dest Address match those provided by your YouTube dashboard?
-Is your YouTube stream key newly created?
-Try generating a new stream key.
-Is
Authentication
set to
Disable
?
Problem: I do not see video from an HDMI source.
-Verify the HDMI cable is plugged into the HDMI In jack and not the HDMI Out jack.
