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64
CONFIDENTIAL
DOC-USR-0045-05
____________________________________________________________________________________
Z3 Technology, LLC
♦
100 N. 8th St. STE 250
♦
Lincoln, NE 68508-1369 USA
♦
+1.402.323.0702
APPENDIX B: TROUBLESHOOTING
Problem:
Web interface does not come up
-Is the Ethernet cable plugged in to the Z3-DM8169-4K-RPS solidly (do you see the link light)?
-Do the Z3-DM8169-4K-RPS IP address and the PC IP address have the same first 2 values (or, if
netmask is set to 255.255.255.0, the same first 3 values)?
-Do the Z3-DM8169-4K-RPS and the PC have the same netmask? (Default value is 255.255.0.0)
-You can check the netmask of the PC by typing ifconfig in Linux or ipconfig in a cmd window
in Windows.
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the board without any routers etc.
Problem:
Do not see video in VLC (UDP)
-Does the IP address set in “Dest Address” equal the IP address of the PC running VLC?
-Does the port number in “Dest Port” equal the value entered in the URL for VLC?
-Is the PC fast enough for 4K2K decode on VLC?
-Does the PC have enough DDR to handle 4K2K decode on VLC?
-Is VLC version 2.1.3 or later?
Problem:
Do not see video in VLC (RTP)
-Is “Dest Port” set to 5004?
-If using an SDP file, is the correct SDP file (z3-netra.sdp) being used?
-Is VLC version 2.1.3 or later?
Problem:
Get an error message while building
-Were all modules for Linux installed? (See Section 5.0, “UNTARRING AND BUILDING THE SAMPLE
Problem:
TFTP does not work
-(Please see the items in “
Web interface does not come up
”)
-Does the file “uImage” exist in z3-netra-rdk/images?
-Is the link to images properly set up (see step (3) on page 39)?
-If you take serverargs in /etc/xinetd.d/tftp and combine that with tftp_root in u-boot, does it point
to the images directory?
-Did you start the TFTP server?
-Is there anything on the network conflicting with the IP address of the TFTP server?