CONFIDENTIAL
DOC-USR-0171-01
___________________________________________________________________________________________
Z3 Technology, LLC
♦
100 N 8
th
ST, STE 250
♦
Lincoln, NE 68508-1369 USA
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+1.402.323.0702
86
APPENDIX C: Troubleshooting
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Problem:
Web interface does not come up
-Is the Ethernet cable plugged in to the Z3-SBE264-10-RPS solidly (do you see the link light)?
-Do the Z3-SBE264-10-RPS IP address and the PC IP address have the same first two values (or, if
netmask is set to 255.255.255.0, the same first three values)?
-Do the Z3-SBE264-10-RPS and the PC have the same netmask? (Default value is 255.255.0.0)
-You can check the netmask of the PC by typing ifconfig in Linux.
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the board without any routers etc.
-Can the PC and target board see each other on the network?
-Try pinging the Z3-SBE264-10-RPS IP address from the PC.
-Try pinging the PC from the Z3-SBE264-10-RPS.
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Problem:
Do not see video in VLC (UDP)
-Does the IP address set in “Dest Address” equal the IP address of the PC running VLC?
-Does the port number in “Dest Port” equal the value entered in the URL for VLC?
-Is the PC fast enough for 1080p decode on VLC?
-Does the PC have enough DDR to handle 1080p decode on VLC?
-Is VLC version 1.1x or later?
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Problem:
Do not see video in VLC (RTP)
-If using an SDP file, is the correct SDP file (z3-dm8107.sdp) being used and “Dest Port” set to 5004?
-If using the RTSP URL, is the version of VLC version 2.1.5 or newer?
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Problem
:
Get an error message while building
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Were all modules for Linux installed? (See Section 5.1, “ Preparing the Linux Environment,” on page
13).
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See also the customer FAQ for common build errors and how to resolve them.
