HE2K-MINI-RPS User Guide
DOC-USR-0232-02
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Z3 Technology, LLC
♦
100 N 8
th
ST, STE 250
♦
Lincoln, NE 68508-1369 USA
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+1.402.323.0702
92
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Problem:
I’m r
eceiving a
“Bad Destination” error in
the user interface. (UDP)
-Does the IP address set in Dest Address equal the IP address of the PC running VLC?
-Verify the IP address set in Dest Address equals the IP address found in the Ethernet adapter Local
Area Connection settings of the PC running VLC.
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Problem: I do not see video in VLC. (UDP)
-Does the IP address set in Dest Address equal the IP address of the PC running VLC?
-Does the port number in Dest Port equal the value entered in the URL for VLC?
-Is the PC capable of decoding HD and/or HEVC on VLC? See section 10.1 for PC requirements and
configuration.
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the camera without any routers, switches, etc.
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Problem: I’m receiving a “Destination
Unreachable
” error in the
user interface. (UDP & TSRTP)
- Try rebooting by disconnecting power.
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Problem: I do not see video in VLC. (RTP)
- One of the provided SDP files is required. Is the correct SDP file being used?
- H265(HEVC) video: use the SDP file entitled “z3-h265-HE2K-dck.sdp”
- H264(AVC) video: use the SDP file entitled “z3-h264-HE2K-dck.sdp”
- Is “Dest Port” set to 5004?
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Problem: I do not see video in VLC. (RTSP)
-Is the version of VLC version 2.1.5 or newer?
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the camera without any routers, switches, etc.
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Problem: Video quality in VLC is poor (H.265/HEVC).
- Is the version of VLC 2.2.4 or newer for HEVC/H.265 decoding?
- Does your PC meet the requirements outlined in Section 10.1?
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Problem: Latency in VLC is too high.
- Is the network caching value in VLC set to 200ms? Refer to Section 7.5 for more information.