N412 Administrator Manual
72
Call Transfer
There are 2 types of call transfers available on N412: Blind Transfer and Attended
Transfer. Users can achieve call transfer by pressing the feature code during the call.
Blind Transfer
Default feature code: *03
1. Dial "*03" during the call;
2. Dial the called number after hearing a prompt "transfer";
3. The call will be transferred after the number is dialed.
Attended Transfer
Default feature code: *3
1. Dial "*3" during the call;
2. Dial the called number after hearing a prompt "transfer";
3. Talk to the transfer recipient;
4. The call will be transferred after hanging up.
On
PBX→ Basic Settings→ General Preferences
page, you can set the
Attended Transfer Caller ID
. The default display is the Caller ID of the initiator.
For example, if extension 500 makes a call to extension 501. After 501 picks up the
call, user501 makes an attended transfer to extension 502.
If selecting
―Transferer‖, 502 will display the Caller ID as 501;
If selecting
―Transferee‖, 502 will display the Caller ID as 500.
Call Pickup
Call Pickup
is a feature that allows one to answer someone else's call. The feature is
accessed by pressing call pickup feature code on N412. If a colleague's phone set is
ringing, one can answer that call by picking up one's own set and then using the call
pick-
up feature, instead of walking to the colleague’s desk.
Group Call Pickup
The default call pickup for Group Call Pickup is *4. It allows you to pick up a call
from a ringing phone which is in the same group as you.
Pickup group can be set on extension edit page. Extensions that are in the same
group can pick up each other's call by feature code *4.