Troubleshooting Methods
437
Permitted
Values
0
-Overwrite
1
-Append (not applicable to TFTP Server)
Default
0
Parameter
static.auto_provision.local_log.backup.append.limit_mode
<y0000000000xx>.cfg
Description
It configures the behavior when local log files (<MAC>-boot.log and <MAC>-sys.log) on the pro-
visioning server or a specific server reach the maximum file size.
Permitted
Values
0
-Append Delete, the server will delete the old log and the phone will continue uploading log.
1
-Append Stop, the phone will stop uploading log.
Default
0
Parameter
static.auto_provision.local_log.backup.append.max_file_size
<y0000000000xx>.cfg
Description
It configures the maximum size (in KB) of the local log files (<MAC>-boot.log and <MAC>-sys.log) can
be stored on the provisioning server or a specific server.
Example
:
static.auto_provision.local_log.backup.append.max_file_size = 1025
Permitted
Values
Integer from 200 to 65535
Default
1024
Parameter
static.auto_provision.local_log.backup.bootlog.upload_wait_time
<y0000000000xx>.cfg
Description
It configures the waiting time (in seconds) before the phone uploads the local log file (<MAC>-boot.log)
to the provisioning server or a specific server after startup.
Example
:
static.auto_provision.local_log.backup.bootlog.upload_wait_time = 121
Permitted
Values
Integer from 1 to 86400
Default
120
Exporting the Log Files to a Local PC
Procedure
1.
From the web user interface, navigate to
Settings
->
Configuration
.
2.
Select
Enabled
from the pull-down list of
Enable Local Log
.
3.
Select
6
from the pull-down list of
Local Log Level
.
The default local log level is “3”.
4.
Enter the limit size of the log files in the
Max Log File Size
field.
5.
Click
Confirm
to accept the change.
6.
Reproduce the issue.
7.
Click
Export
to open the file download window, and then save the file to your local system.
Viewing the Log Files
You can verify whether you got the correct log through the following key fields:
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