Yealink T48G Guide: A Complete Overview For Nemsys Conversation Clients
Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com
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Transferring a Call
If JOHN calls in and SALLY answers and JOHN needs to talk to WILLIAM,
three ways could be used to transfer the call: Call Park Transfer, Blind
Transfer, Attended Transfer, and Semi-Attended
Transfer.
Transfer Call via Call Park
Call is announced and William has a moment to
collect himself before taking call.
SALLY sends the John to call park by
dialing TR 6000 + SEND.
SALLY then calls or pages William and lets him know that John is
parked for him on 600#.
Blind Transfer:
Call is NOT announced
Caller ID from JOHN passes to WILLIAM, SALLY does NOT talk to
WILLIAM.
SALLY presses TRANSFER softkey to put JOHN on hold, then SALLY can
dial the third number/WILLIAM and press TRANSFER button to
complete the transfer.
SALLY will be disconnected from the call. JOHN can talk to WILLIAM.
NOTE: WILLIAM will see the caller ID of JOHN.
Attended Transfer:
Announce that a call is coming in and from who
Caller ID from SALLY passes to WILLIAM, SALLY talks to WILLIAM.
SALLY presses TRANSFER button to put JOHN on hold, then SALLY can
dial the third number/WILLIAM and press the OK or SEND (#) button
to call it out.
After WILLIAM answered it, SALLY and WILLIAM can have a private
conversation without JOHN hearing it, then SALLY presses the
TRANSFER button to complete the transfer.
SALLY will be disconnected from the call. JOHN can talk to WILLIAM.
Transfer directly to voicemail
Caller SALLY press TR + (William Extension Number) +
TRANSFER
