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Advanced Features

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Changing the ACD Status

You can press the ACD key to show your current ACD user status.

When you set the ACD user status to be available, the ACD key LED glows green, the server begins distributing calls to

your IP phone.

When you set the ACD user status to be unavailable, the ACD key LED flashes green, the server temporarily stops dis-

tributing calls to your IP phone.

Procedure

Press the

Available

(

Avail

Unavailable

(

Unavail

) soft key.

ACD user status synchronizes on both IP phone and ACD system.

To log out of the ACD system, press the

Logout

soft key.

Содержание SIP-T54S

Страница 1: ......

Страница 2: ...BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS 2 Disclaimer YEALINK XIAMEN NETWORK TECHNOLOGY CO LTD M...

Страница 3: ...e striving to improve our documentation quality and we appreciate your feedback Email your opinions and com ments to DocsFeedback yealink com Technical Support Visit Yealink WIKI http support yealink...

Страница 4: ...blic License GPL Yealink uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components...

Страница 5: ...Changing Idle Screen Wallpaper 23 Adding a Wallpaper from a USB Flash Drive 24 Adjusting Transparency 24 Screen Saver 25 Changing the Waiting Time for Screen Saver 25 Enabling Disabling Time Date and...

Страница 6: ...Bluetooth Device 36 Audio Settings 37 Adjusting the Volume 37 Adjusting the Audio Volume 37 Adjusting the Ringer Volume 37 Setting the Ring Tone 37 Setting a Ring Tone for the Phone 38 Setting a Ring...

Страница 7: ...lacklist 50 Searching for Remote Phone Book Contacts 50 Call History 51 Viewing History Records 51 Adding a History Record to Local Directory Blacklist 51 Deleting History Records 51 Deleting a Call R...

Страница 8: ...6 Do Not Disturb DND 66 Rejecting Calls with DND on All Lines 66 Rejecting Calls with DND on Specific Lines 67 Deactivating DND 67 Redirecting Incoming Calls 68 Forwarding Calls 68 Forwarding All Inco...

Страница 9: ...all 79 Pausing Resuming a Recording 80 Fast Forwarding Rewinding a Played Recorded Call 80 Stopping a Playback 80 Deleting a Recorded Call 80 Viewing the Available Recording Time 80 Multicast Paging 8...

Страница 10: ...ed Lines 95 Setting an Alert Tone for Monitored Lines 95 Visual Alert for Monitored Lines 96 Handling a Remote Call when Visual Alert 96 Picking up a Remote Call by BLF Key 96 Setting the Directed Cal...

Страница 11: ...com 107 Answering an Intercom Call 108 Messages 108 Short Message Service SMS 108 Reading a Text Message 109 Sending a Text Message 109 Replying to a Text Message 109 Deleting a Text Message 109 Voice...

Страница 12: ...ed Wireless Network 120 Disconnecting the Wireless Network Connection 120 Expansion Module and Your Phone 121 Connecting the Expansion Module 121 Assigning the Features for Ext Keys 121 Adjusting the...

Страница 13: ...Yealink products l SIP T54S media IP phones l SIP T52S media IP phones Read the Yealink Products Regulatory Notices guide for all regulatory and safety guidance Related Documentation You can obtain a...

Страница 14: ...Yealink T5 Series IP Phones User Guide 10 l Chapter 10 Maintaining Your Phone l Chapter 11 Appendix Menu Structure...

Страница 15: ...r the best performance Topics Hardware Overview Screen and Icons Entering Characters Hardware Overview Topics T5X Series Hardware Power LED Indicator Line Key LED T5X Series Hardware NO Item Descripti...

Страница 16: ...green when the speakerphone is activated 8 Volume Key Adjust the volume of handset headset speaker ringer or media 9 Navigation Keys Scroll through information or options displayed on the screen Acce...

Страница 17: ...value the destination number is not configured for a Forward key the key LED glows green when the always busy no answer forward feature is activated It is off when the always busy no answer forward f...

Страница 18: ...d Slow flashing green Local SCA Phone Solid red Monitoring SCA Phone The call on shared line is placed on private hold In a multi party call all the participants place the call on hold Line key LED as...

Страница 19: ...fault account feature status icons and the time The status icons display when features are actived l Line Keys Display the information associated with the line and feature keys on the phone l Page Ico...

Страница 20: ...the entered characters appear on the LCD screen You can select the desired contact to place a call directly Note Your system administrator can configure search source list in dialing and disable the...

Страница 21: ...Call Forward Recording starts successfully Using a USB flash drive Recording is paused Using a USB flash drive Bluetooth mode is on Bluetooth headset is both paired and con nected Bluetooth Enabled m...

Страница 22: ...ublic Hold Private Hold DND Voice Mail SMS Direct Pickup Group Pickup DTMF Prefix Local Group XML Group LDAP XML Browser Conference Forward Transfer ReCall Record URL Record Recording in process Recor...

Страница 23: ...ired and connected Bluetooth Enabled mobile phone connection failed Bluetooth Enabled mobile phone connecting Icon indicators associated with call park retrieve park Icons Description Park successfull...

Страница 24: ...shared line Icons Description The shared line is idle Monitoring SCA Phone The shared line is seized The shared line receives an incoming call The shared line is dialing The shared line is in busy or...

Страница 25: ...mode Press the ABC abc Abc 2aB or 123 soft key to switch the input mode Enter alphas Select ABC abc 2aB or Abc mode Press a keypad key repeatedly to view the character options and stop when the letter...

Страница 26: ...22 Yealink T5 Series IP Phones User Guide...

Страница 27: ...soon as possible Procedure 1 Navigate to Menu Advanced Change Password 2 Enter the desired value in the Old PWD New PWD and Confirm PWD field respectively 3 Press Save Wallpaper The IP phone comes wit...

Страница 28: ...onnected to your phone successfully Procedure 1 Press Menu USB Browse Photo 2 Select a desired picture and then press Preview 3 Press Set as and then select Set as wallpaper 4 Press OK The phone wallp...

Страница 29: ...your system administrator Topics Changing the Waiting Time for Screen Saver Enabling Disabling Time Date and Status Icons Display Adding a Screen Saver from a USB Flash Drive Setting the Screen Saver...

Страница 30: ...e is in the root directory of your USB flash drive and the USB flash drive is connected to your phone successfully Procedure 1 Press Menu USB Browse Photo 2 Select the desired picture and then press P...

Страница 31: ...htest level Inactive Level The brightness of the LCD screen when the phone is inactive You can select a low brightness or turn off the backlight Backlight Time The delay time to change the brightness...

Страница 32: ...lay Idle Clock 2 Select Disabled from the Idle Clock Display field 3 Press Save Setting the Time and Date Manually If your phone cannot obtain the time and date automatically you can set the time and...

Страница 33: ...from the Key As Send field or select Disabled to disable this feature 3 Press Save Phone Lock Phone lock helps you to protect your phone from unauthorized use You can lock your phone manually when yo...

Страница 34: ...the desired PIN default PIN 123 in the Unlock PIN field 3 Press OK 4 Select Enabled from the Lock Enable field 5 Select a desired type from the Lock Type field 6 Enter the desired interval between 0 a...

Страница 35: ...e Procedure 1 Navigate to Menu Basic Bluetooth 2 Select On from the Bluetooth field 3 Press Save on all IP phones The IP phone scans the available Bluetooth devices automatically Deactivating the Blue...

Страница 36: ...he Bluetooth devices The phone proceeds to scan the local Bluetooth devices and LCD screen displays the available Bluetooth devices 3 Find your Bluetooth headset and then press Connect The Bluetooth i...

Страница 37: ...feature you also need to authorize the IP phone to sync the contacts temporarily on the mobile phone Related Topics Activating the Bluetooth Mode Syncing the Mobile Contacts to the IP Phone Syncing t...

Страница 38: ...can disable the IP phone to sync your mobile phone contacts Procedure 1 Navigate to Menu Basic Bluetooth Paired Bluetooth Device 2 Press Option and then select Detail 3 Select Off from the Mobile Con...

Страница 39: ...Procedure 1 Navigate to Menu Basic Bluetooth Paired Bluetooth Device 2 Select the desired Bluetooth device Press Option and then select Detail to view the Bluetooth device information l Device Name th...

Страница 40: ...delete Disconnecting the Bluetooth Device You can disconnect the Bluetooth device from your phone After you disconnect the Bluetooth device it remains paired so you can easily connect it to your IP p...

Страница 41: ...speakerphone or headset Procedure 1 Press the Volume key to adjust the audio volume Related Topics Setting a Ring Tone for the Phone Setting a Ring Tone for an Account Setting a Ring Tone for a Group...

Страница 42: ...Common 2 Select a desired ring tone The ring tone is played automatically You can press the Volume key to adjust the ringtone volume 3 Press Save Related Topics Adjusting the Audio Volume Setting a Ri...

Страница 43: ...You can select a unique ring tone for various contacts in your directory This helps you quickly identify callers accord ing to the phone rings By default the Auto is selected and this contact uses the...

Страница 44: ...40 Yealink T5 Series IP Phones User Guide...

Страница 45: ...l Directory Groups Managing the Local Directory Contacts Moving a Local Directory Contact to Blacklist Searching for Local Directory Contacts Managing the Local Directory Groups You can add edit and d...

Страница 46: ...ng Contacts Adding Contacts When you add a contact to your local directory you can enter a unique name with up to three kinds of numbers of your choosing including office number mobile number or other...

Страница 47: ...leted in the Local Directory it will be automatically deleted from the Favorites directory Topics Deleting a Contact Deleting All Contacts Deleting a Contact Procedure 1 Press Directory or navigate to...

Страница 48: ...r other number The contacts whose name or phone number matches the entered characters will display in the result list Favorites Favorites are the contacts in your local directory that you call most of...

Страница 49: ...eady exists the LCD screen will prompt Favorites Index already exist The contact added to the Favorites directory also exists in the local directory Related Topics Favorites Adding a Favorite while Ad...

Страница 50: ...Press Save Related Topics Viewing Favorites Deleting Favorites You can delete favorites to make room for new favorites The contact remains in your local directory but it is no longer a favorite Topic...

Страница 51: ...Contacts Adding a Blacklist Contact Procedure 1 Navigate to Menu Directory Blacklist 2 Press Add 3 Enter the blacklist contact s name and the office mobile or other numbers in the corresponding field...

Страница 52: ...3 Select Add to Contact A confirmation message is displayed confirming that you want to move to contact 4 Press OK Mobile Contacts You can temporarily synchronize mobile phone contacts The mobile phon...

Страница 53: ...ontact sync feature is enabled Procedure 1 Navigate to Menu Directory Mobile Contacts to enter the local directory 2 Press Search 3 Enter a few continuous characters of the contact name or continuous...

Страница 54: ...k Contact to the Local Directory Blacklist Searching for Remote Phone Book Contacts Adding a Remote Phone Book Contact to the Local Directory Blacklist You can add Remote Phone Book contacts to the Lo...

Страница 55: ...ist 3 Press Option and then select Detail The detailed information of the entry appears on the LCD screen Adding a History Record to Local Directory Blacklist You can add a history record to the Local...

Страница 56: ...all records 2 Select a desired list 3 Press Option and then select Delete All A confirmation message is displayed confirming that you want to delete all the records 4 Press OK to delete Disabling Hist...

Страница 57: ...t the desired mode before placing a call or can alternate among Speakerphone Headset and Handset modes during a call You can switch the audio output mode of a phone l Switching to handset mode Pick up...

Страница 58: ...a Hotline Number Placing an International Call Placing a Call from the Call History Placing a Call from the Directory Placing an Anonymous Call Placing a Call from the Dialer The Dialer enables you t...

Страница 59: ...e 1 Do one of the following l Press the line key The active call is placed on hold l Press the HOLD key or Hold to place the original call on hold Press New Call 2 Enter the desired number or select a...

Страница 60: ...the Short Label field 7 Press Save Tip You can long press a desired line key to set it as a Speed Dial key Speed Dialing a Contact Using a Speed Dial Key Before You Begin You need to set a line key a...

Страница 61: ...ect the desired record press Send Tip Press the REDIAL key twice to call the last dialed number Dialing a Hotline Number You can configure a hotline number and hotline delay Then the IP phone will dia...

Страница 62: ...ch or call contacts in your phone directories Procedure 1 Press Directory or navigate to Menu Directory 2 Select the desired directory and contact group 3 Select a desired contact and press Send If th...

Страница 63: ...ional Enter the anonymous call on code and off code respectively in the On Code and Off Code field 6 Press Save Placing a Anonymous Call Before You Begin Enable anonymous call for a specific line Proc...

Страница 64: ...HEADSET key The key LED glows green l Press Answer or the line key that has the flashing green LED indicator The call is answered in the speakerphone hands free mode by default Related Topics Switchi...

Страница 65: ...y in the On Code or Off Code field 5 Press Save Answering Calls Automatically Auto answer enables you to automatically answer an incoming call in speakerphone hands free mode when your phone is idle N...

Страница 66: ...pted call Before You Begin Check with your system administrator if the anonymous call rejection on code or off code is required If required get it from your system administrator Procedure 1 Navigate t...

Страница 67: ...enable auto redial set the number of auto redial attempts and the time to wait between redial attempts Procedure 1 Navigate to Menu Features Others Auto Redial 2 Select Enabled from the Auto Redial fi...

Страница 68: ...r person but he she cannot hear you Procedure 1 Press the MUTE key during a call The mute key LED glows red 2 Press the MUTE key again to unmute the call The mute key LED goes out Tip You can also mut...

Страница 69: ...ics Holding a Call Resuming a Held Call Swapping Between Active and Held Calls Holding a Call Procedure 1 Press the HOLD key or Hold during a call The LCD screen indicates that the call is on hold The...

Страница 70: ...You can enable DND globally on the phone or enable DND for specific lines If you want to receive specific numbers when DND is enabled you can ask your system administrator to set DND Authorized Numbe...

Страница 71: ...f the DND on code or off code is required If required get it from your system administrator Procedure 1 Press DND when the phone is idle 2 Select a desired line and then press Enter 3 Set DND Status t...

Страница 72: ...ng Calls You can forward calls from any line on your phone to a contact There are two ways of forwarding your calls l Forwarding calls in special situations such as when the phone is busy or there is...

Страница 73: ...Forwarding All Incoming Calls on Specific Lines By default the forward setting applies to all lines on your phone Your system administrator can change the forward mode to Custom so that you can set F...

Страница 74: ...prompts a call forward message Forwarding Incoming Calls with a Forward Key By default when the phone receives an incoming call you can easily press the Forward key to forward the incoming call to a...

Страница 75: ...the specific contact Tip If the forward feature is activated you can press another Forward key to switch the target contact number when the phone is idle Diverting Calls to a Contact You can divert al...

Страница 76: ...or after consulting with her him first Procedure 1 Press the TRANSFER key or Transfer during a call 2 Do one of the following l Enter the number or select a contact from the placed call list you want...

Страница 77: ...can long press a desired line key to set it But your system administrator can configure the phone to enter the Add Contact screen by long pressing the line key Performing a Blind Transfer Using a Tra...

Страница 78: ...nd out if local conference is enabled on your phone Topics Setting Up a Local Conference Call Joining Two Calls in a Conference Joining a Transfer Target and a Transferee into a Conference Holding Res...

Страница 79: ...ld calls on the same or different accounts remain hold Joining a Transfer Target and a Transferee into a Conference After consulting with the contact you want to transfer a call to you can also join t...

Страница 80: ...wing ways l Mute a participant l Hold a participant l Remove a participant from the conference Procedure Press Manage and then select the desired party you can do the following l Press Far Mute to mut...

Страница 81: ...ecord active calls onto a USB flash drive connected to your IP phone and the recordings are saved as wav files Recording using a USB flash drive is not available by default Check with your system admi...

Страница 82: ...ing are recorded in a same file If your call is placed on hold the recording is paused It means that both you and the remote party are not recorded If you mute the call the muted party is not recorded...

Страница 83: ...g the speakerphone key Handset modes by pressing the HEADSET key or Handset mode by picking up the handset Tip You can also play back the recorded calls on the phone or on a computer using an applicat...

Страница 84: ...any time Procedure l Press F Fwd to skip forward the playback Press once to skip forward 8 seconds l Press F Rew to rewind the playback Press once to rewind 8 seconds Stopping a Playback When you fin...

Страница 85: ...e 25 channels you can listen to l 26 to 30 Broadcasts are sent to channel 26 to 30 We recommend that you specify these channels when broad casting with Yealink IP phones running firmware version 81 or...

Страница 86: ...efault you can long press a desired line key to set it But your system administrator can configure the phone to enter the Add Contact screen by long pressing the line key Setting a Paging List Key You...

Страница 87: ...2 Select a desired paging group 3 Press Option and then select Delete A confirmation message is displayed confirming that you want to delete the paging group 4 Press OK Sending a Paging by a Multicast...

Страница 88: ...paging group for you and then you can receive a paging call when the phone is idle The paging call is automatically answered on your phone When there is a voice call or a paging call in progress or wh...

Страница 89: ...your phone to monitor the busy party and establish a call after the busy party becomes available to receive a call Note Call completion is not available on all servers For more information contact yo...

Страница 90: ...ll Pickup and Group Call Pickup l Directed Call Pickup allows you to pick up incoming calls from another phone l Group Call Pickup allows you to pick up incoming calls to any phone within a predefined...

Страница 91: ...BLF Key Picking up a Remote Call by BLF List Key Picking up a Group Call When any phone within a predefined group of phones receives an incoming call you can pick up that call easily on your phone Be...

Страница 92: ...a desired contact from the Directory list s 7 Optional For the SIP T52S IP phone enter the string that will appear on the Dialing Pre dialing Calls screen in the Short Label field 8 Press Save Tip By...

Страница 93: ...one to enter the Add Contact screen by long pressing the line key Picking up a Group Call Using a Group Pickup Key Before You Begin You need to set a Group Pickup key Any phone within a predefined gro...

Страница 94: ...to park the call against a desired extension enter the extension for example 4606 where you want to park the call and press the key If the call is parked successfully you will hear a voice prompt conf...

Страница 95: ...ure 1 During a call press Park You may need to press the More soft key to see the Park soft key The call will be directly transferred to the shared parking lot Tip You can use a Park key to park a cal...

Страница 96: ...om the Type field 3 Select Call Park from Key Type field 4 Optional Select the desired line from the Account ID field 5 Do one of the following l Optional Enter the string that will appear on the LCD...

Страница 97: ...act from the Directory list s 6 Optional For the SIP T52S IP phone enter the string that will appear on the Dialing Pre dialing Calls screen in the Short Label field 7 Press Save Tip By default you ca...

Страница 98: ...he desired line from the Account ID field 5 Do one of the following l Optional Enter the string that will display on the LCD screen in the Label field Enter the phone number or the extension you want...

Страница 99: ...e Off Monitored line fails to register or does not exist Audio Alert for Monitored Lines Your system administrator can enable Audio Alert for BLF Pickup feature which allows your phone to play a speci...

Страница 100: ...p code is set in advance Procedure Do one of the following l Press Pick Up to pick up the incoming call The remote phone stops ringing and the call is answered on your phone The caller ID of the party...

Страница 101: ...ll the BLF key LED indicator of the monitored line will flash red Before You Begin Make sure that the directed call pick up code for a BLF key or your system administrator has set the call pickup feat...

Страница 102: ...arking a Call Retrieving a Parked Call Parking a Call Before You Begin Your system administrator has set call park feature in the FAC mode in advance Procedure 1 During a call press Park You may need...

Страница 103: ...is idle Fast flashing red Monitored line is ringing Monitored line is dialing Solid red Monitored line is busy or in a call Slow flashing red Monitored line places a call on hold A call is parked to...

Страница 104: ...ransfer Procedure 1 During a call press the BLF List key of the monitored line which you want to transfer this call to The phone will dial out the number of the monitored line 2 Press the BLF List key...

Страница 105: ...ctive Call on a Shared line Pulling a Shared Call on a Shared line State Indicator of Shared Line Your system administrator may assign multiple line keys to associate with a shared line which enhances...

Страница 106: ...ing Calls Answering Calls on a Shared line When an incoming call arrives on the shared line all the registered phones will ring simultaneously and the call can be answered on any of the phones You can...

Страница 107: ...aling Pre dialing Calls screen in the Short Label field 7 Press Save Tip By default you can long press a desired line key to set it But your system administrator can configure the phone to enter the A...

Страница 108: ...user barges into a call the call becomes a three party conference Before You Begin There is at least one active call on the shared line Procedure 1 Long press the line key and then select an active ca...

Страница 109: ...intercom feature you should set a line key as an Intercom key in advance Topics Setting an Intercom Key Placing an Intercom Call to the Target Extension Setting an Intercom Key Procedure 1 Navigate t...

Страница 110: ...lable on your phone Related Topics Setting an Intercom Key Picking Up an Incoming Call of the Target Extension When a target extension receives an incoming call you can pick up the incoming call by pr...

Страница 111: ...all Intercom Allow Intercom Allow allows the IP phone to automatically answer an incoming intercom call If you disable this feature the IP phone will handle an incoming intercom call like a normal inc...

Страница 112: ...ur microphone before responding to the call Related Topics Switching Among the Handset Speakerphone and Headset Modes Muting Unmuting Audio Messages You can send and receive text or voice messages Not...

Страница 113: ...ur IP phone is a quick way of getting in touch with contacts Procedure 1 Navigate to Menu Message Text Message New Message 2 Compose the new text message 3 Press Send 4 Select the desired account from...

Страница 114: ...ce Mails Setting the Voice Mail Code If you want to connect your phone to the message center you need to set the voice mail code on your phone Before You Begin Get the voice mail code from your system...

Страница 115: ...x disappears Before You Begin You need to set the voice mail code in advance Procedure 1 Navigate to Menu Message VoiceMail View Voice Mail The LCD screen displays the amount of new and old voice mail...

Страница 116: ...ed to talk to a specific person but who require assistance from any of multiple per sons at the earliest opportunity ACD on all IP phones allows the ACD system to distribute large volumes of incoming...

Страница 117: ...glows green the server begins distributing calls to your IP phone When you set the ACD user status to be unavailable the ACD key LED flashes green the server temporarily stops dis tributing calls to y...

Страница 118: ...114 Yealink T5 Series IP Phones User Guide...

Страница 119: ...Caution We recommend that you use the accessories provided or approved by Yealink The use of unapproved third party accessor ies may result in poor performance Headset Yealink IP phone supports wired...

Страница 120: ...related documentation from the manufacturer Connecting a USB Headset Procedure 1 Simply insert the headset connector into the USB port on the back of your IP phone For the information on how to conne...

Страница 121: ...i USB Dongle WF40 Procedure 1 Insert the Wi Fi USB Dongle WF40 into the USB port on the back of the phone For more information on WF40 refer to the Wi Fi USB dongle WF40 user guide on Yealink Technica...

Страница 122: ...up WPS l Adding a Wireless Network Manually Connecting to an Available Wireless Network Manually Before You Begin Get the password of the wireless network from your system administrator Make sure that...

Страница 123: ...information refer to the documentation from the gateway router manufacturer Once WPS PIN setup has completed successfully the gateway router s web interface will prompt success Related Topics Activati...

Страница 124: ...n Known Network s list The next time you activate Wi Fi mode the IP phone will be automatically connected to the wireless network which has the highest priority the top one Up to 5 wireless network pr...

Страница 125: ...P Wallpaper from Phone Adding an EXP Wallpaper from a USB Flash Drive Connecting the Expansion Module Procedure 1 Connect the expansion module to the IP phone using the supplied connecting sheet and s...

Страница 126: ...e less than 4 2 megapixels Either the smaller or larger picture will be scaled proportionally to fit the screen Before You Begin Make sure that the picture is in the root directory of your USB flash d...

Страница 127: ...ing or trace route to troubleshoot network connectivity problems Topics Checking the Network Using Ping Method Checking the Network Using Trace Route Method Checking the Network Using Ping Method Proc...

Страница 128: ...system administrator may ask you to reset your phone to factory configurations after you have tried all troubleshooting suggestions but still do not solve the problem This operation will delete all yo...

Страница 129: ...e phone has started up successfully Updating the Phone Configuration Your system administrator may ask you to update your phone configurations Procedure 1 Navigate to Menu Basic Update Configuration A...

Страница 130: ...126 Yealink T5 Series IP Phones User Guide...

Страница 131: ...Appendix Menu Structure 127 Appendix Menu Structure...

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