15
En
Troubleshooting
Refer to the table below when the sound bar does not function properly. If the problem
you are experiencing is not listed below or if the instructions below do not help, turn off
the sound bar, disconnect the power cable, and contact the nearest authorized Yamaha
dealer or service center.
First, check the following:
A
The power cables of the sound bar, subwoofer, TV and playback devices (such
as BD players) are connected to AC wall outlets securely.
B
The sound bar, TV and playback devices (such as BD players) are turned on.
C
The connectors of each cable are securely inserted in to jacks on each device.
Power and system
Audio
Problem
Cause
Remedy
The power turns
off suddenly.
The auto power standby function
worked.
When the auto power standby
function is enabled and one of the
following conditions is met, the
sound bar will automatically turn
off.
- No operation for 8 hours
- No audio input and no
operations for 20 minutes when
BLUETOOTH is selected as the
input source.
Turn on the sound bar again. To stop
the sound bar from turning off
automatically, disable the auto power
standby function (p.14).
The protection circuitry has been
activated. (The STATUS indicator
on the front panel of the sound
bar flashes.)
After confirming that all connections
are made properly, turn on the sound
bar again. If the power still turns off
suddenly or cannot be turned on,
unplug the power cable from the AC
wall outlet and contact the nearest
authorized Yamaha dealer or service
center.
Bluetooth
connection is
terminated on a
Bluetooth
device
when the
Bluetooth
standby mode
is enabled.
Disable the
Bluetooth
standby mode
The power
cannot be turned
on.
The protection circuitry has been
activated three times
consecutively. (If you try to turn on
the power in this condition, the
STATUS indicator on the front
panel of the sound bar flashes.)
To protect the product, the power
cannot be turned on. Unplug the
power cable from the AC wall outlet
and contact the nearest authorized
Yamaha dealer or service center.
The sound bar is
not responding
correctly.
The internal microcomputer is
frozen, due to an external electric
shock (such as lightning or
excessive static electricity) or to a
drop in the power supply voltage.
Hold down
(power) on the front
panel of the sound bar for more than
10 seconds to reboot it. (If the problem
persists, disconnect the power cable
from the AC wall outlet and plug it
again.)
The sound bar
operates by
itself.
Another
Bluetooth
device is being
operated nearby.
Terminate
Bluetooth
connection of the
sound bar (p.11).
TV’s 3D glasses
do not work.
The sound bar is blocking the 3D
glasses transmitter of your TV.
Check the position of the 3D glasses
transmitter of your TV and adjust the
position of the sound bar. Remove the
stands of the sound bar if they are
attached (p.5).
Problem
Cause
Remedy
No sound.
Another input source is selected.
Select an appropriate input source
(p.8).
The mute function is activated.
Cancel the mute function (p.9).
The volume is too low.
Turn up the volume (p.8).
The power cables of the sound
bar and subwoofer are not
connected properly.
Make sure that power cables of the
sound bar and subwoofer are
connected to AC wall outlets securely
(p.6).
