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Problem Still Not Resolved (Customer Support)

If the trouble still cannot be solved, please contact us for product support as shown below.

(

For customers within Japan

Please contact the store where you purchased this product, or the Product Support Center as listed in
the “User Guide (Basic).”

(

For customers outside of Japan

Please contact your nearest authorized Yamaha dealer or service center.

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Troubleshooting > Problem Still Not Resolved (Customer Support)

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Содержание EP-E30A

Страница 1: ...Earphones User Guide EN ...

Страница 2: ... Charging this product 11 Turning the power on 12 Turning the power off 13 Checking the remaining battery power 14 Connections 15 Registering a Bluetooth device pairing 15 Connecting to a Bluetooth device 17 Disconnecting from a Bluetooth device 18 Wearing this product 19 Putting the earphones on 19 Replacing the eartips 20 Operating this Product 21 Adjusting the volume 21 Listening to music 22 2 ...

Страница 3: ...g the auto standby time 31 Updating the firmware 32 Troubleshooting 33 Read this first 33 No sound can be heard 34 Your voice is hard to hear with the person to whom you are talking 35 Power will not turn on 36 The product cannot be charged 37 Cannot connect to a Bluetooth device 38 The product does not operate or play back 39 The sound is distorted noisy or choppy 40 Problem Still Not Resolved Cu...

Страница 4: ...alcomm aptX is product of Qualcomm Technologies Inc and or its subsidiaries Qualcomm is a trademark registered by Qualcomm Incorporated in the U S A and other countries aptX is a trademark registered by Qualcomm Technologies International Ltd in the U S A and other countries Android and Google Play Android and Google Play are trademarks of Google LLC App StoreSM The App Store is a service mark of ...

Страница 5: ...you must observe in order to prevent product failure damage or malfunction and data loss as well as to protect the environment NOTE Indicates notes on instructions restrictions on functions and additional information that may be helpful All illustrations and screens shown in this documentation are for explanatory purposes All company names product names and other such listings in this documentatio...

Страница 6: ...xtend the life of the battery as long as possible use caution regarding the following If the product is not used for a long period of time the charging time may get longer When storing the product for a long time charge the product around once every six months to avoid excessive discharge 6 Notice Handling this product ...

Страница 7: ...LISTENING CARE feature This product features LISTENING CARE which lets you enjoy rich sound quality even at low volumes Focusing on the characteristics of the human ear where the low and high end sounds become harder to hear at lower volumes as well as how things sound differently in different listening environments this feature corrects the sound balance for the optimal sound to match the volume ...

Страница 8: ...included with this product Earphones main units USB power cable 30 cm type C to A Eartips LL L M S SS one set each L M already attached to the earphones S LL SS Carrying case Quick Start Guide User Guide Basic Safety Brochure 8 Product Overview Accessories ...

Страница 9: ...9 Product Overview Accessories ...

Страница 10: ... b a d e c d f a Controller b Charging connector inside cover Plug the USB power cable into the connector for charging c Function key d key key e Indicator f ANC key NOTE The microphone used for phone calls is built into the controller 10 Product Overview Part names ...

Страница 11: ...er 3 Plug the USB power cable into the USB power adaptor The indicator lights up during charging and turns off when charging is completed NOTE You may not be able to charge if you use a USB power cable other than the one included with this product You may charge from the USB port on your computer instead of using a USB power adaptor This product s power will turn off during charging You will not b...

Страница 12: ...onds The indicator lights up as shown below and the power turns on Flashes red shows remaining battery power 2 sec Related links Checking the remaining battery power p 14 Registering a Bluetooth device pairing p 15 Connecting to a Bluetooth device p 17 12 Charging and Powering Turning the power on ...

Страница 13: ...Turn the power of this product off 1 Hold down the function key on the controller for two seconds The indicator lights up as shown below and the power turns off Red 1 sec 2 sec 13 Charging and Powering Turning the power off ...

Страница 14: ...messages Battery High plenty of charge remaining Battery Medium moderate charge remaining Battery Low small amount of charge remaining Indicator on controller Flashes three times red plenty of charge remaining Flashes two times red moderate charge remaining Flashes one time red small amount of charge remaining 14 Charging and Powering Checking the remaining battery power ...

Страница 15: ... off hold down the Function key on the controller until the indicator flashes as shown in the illustration below You will hear the Pairing audio message in the earphone and the earphone will enter registration pairing standby mode Blue 5 sec Red Flashes alternately 2 Activate the Bluetooth function on the Bluetooth device A list of Bluetooth devices that can be connected will be shown 15 Connectio...

Страница 16: ...l automatically end after about two minutes To register again start from step 1 Up to 8 devices can be registered with this product From the 9th device on older registrations will be deleted the oldest is deleted first If a passkey is required when connecting input 0000 Related links Connecting to a Bluetooth device p 17 Disconnecting from a Bluetooth device p 18 About the app for earphones headph...

Страница 17: ...uetooth device it is waiting for connection Operate the Bluetooth device to connect with this product If successfully connected you will hear the Connected audio message The indicator will display as shown below Blue 20 sec NOTE This product connects to a single Bluetooth device and cannot connect to multiple devices at the same time Related links Registering a Bluetooth device pairing p 15 Discon...

Страница 18: ...ode for a connection from a Bluetooth device Turn the Bluetooth device s power off This product will enter the waiting mode for a connection from a Bluetooth device Turn the power of this product off Related links Registering a Bluetooth device pairing p 15 Connecting to a Bluetooth device p 17 About the app for earphones headphones p 25 18 Connections Disconnecting from a Bluetooth device ...

Страница 19: ...hones on Check the markings on the earphones for the left and right sides to make sure they are worn in the correct ear and insert them into your ear Related links Replacing the eartips p 20 19 Wearing this product Putting the earphones on ...

Страница 20: ...is product The earphones come pre attached with M size eartips CAUTION Do not use broken eartips and do not wear the earphones without eartips Doing so may damage your ears Firmly attach the eartips Failure to do so may cause them to come loose inside your ears which may damage your ears If an eartip comes loose inside your ear consult a physician Once removed keep the eartips out of reach of chil...

Страница 21: ...key Turn the volume up Press the key on the controller Turn the volume down Press the key on the controller NOTE When connecting to a device such as a smartphone on which the volume can be adjusted you can also adjust the volume using that device 21 Operating this Product Adjusting the volume ...

Страница 22: ...SOUND on and off Press the ANC key on the controller The status changes in the following order NOISE CANCELLING the Noise Cancel audio message will be heard from this product AMBIENT SOUND the Ambient Sound audio message will be heard from this product NOISE CANCELLING AMBIENT SOUND disabled default setting the Off audio message will be heard from this product NOTE To select a song for playback op...

Страница 23: ... on the controller End a phone call Press the function key on the controller while the call is active Ignore a call Quickly press the function key on the controller twice when the call is coming in NOTE When a call is coming in any music being played will be paused Music playback will automatically resume when the call ends or you ignore the call Related links Adjusting the volume p 21 23 Operatin...

Страница 24: ...ction key 1 Press the function key on the controller twice The voice assistant will start and you can operate it using your voice NOTE The operations for the voice assistant feature will vary depending on your Bluetooth device See the user s manual of your Bluetooth device for details To finish listening to the voice assistant operate your Bluetooth device 24 Operating this Product Using the voice...

Страница 25: ...eadphones such as remaining battery power Make detailed settings on your earphones headphones Install the app from the App Store iOS devices or from Google Play Android devices See the information about the app on each store for details Related links Automatically adjust the sound quality according to the volume p 29 Playing back sound according to your surroundings p 30 Setting the auto standby t...

Страница 26: ...e volume on off NOISE CANCELLING This sets the balance between the playback and ambient sound Auto Power Off Timer Sets the time it takes for the power to turn off after Bluetooth has been disconnected Related links About the app for earphones headphones p 25 List of product settings menu p 27 Automatically adjust the sound quality according to the volume p 29 Playing back sound according to your ...

Страница 27: ...ending on your product Confirm Firmware Update Checks whether new firmware has been released and performs updates User Guide Accesses the User Guide License Information Displays the software license information for Headphones Controller End User License Agreement Displays the Terms of Use for Headphones Controller 27 Settings List of product settings menu ...

Страница 28: ...dphones p 25 List of settings main screen p 26 Automatically adjust the sound quality according to the volume p 29 Playing back sound according to your surroundings p 30 Setting the auto standby time p 31 28 Settings List of product settings menu ...

Страница 29: ... balance offering rich sound quality playback even at a low volume Use the Headphones Controller app to make these settings LISTENING CARE Settings ON default setting enables LISTENING CARE OFF disables LISTENING CARE Related links About the app for earphones headphones p 25 List of settings main screen p 26 List of product settings menu p 27 29 Settings Automatically adjust the sound quality acco...

Страница 30: ...d audio message will be heard from this product NOISE CANCELLING AMBIENT SOUND disabled default setting the Off audio message will be heard from this product NOTE You can also set this feature with the NOISE CANCELLING button in the Headphones Controller app The settings are as follows NOISE CANCELLING the active noise cancelling feature of this product will reduce the noise from outside when soun...

Страница 31: ... off after no connection has been received Use the Headphones Controller app to make these settings Auto Power Off Timer Settings 5min 30min 1h 3h OFF default setting continuous power is not automatically turned off Related links Turning the power on p 12 About the app for earphones headphones p 25 List of settings main screen p 26 List of product settings menu p 27 31 Settings Setting the auto st...

Страница 32: ...oller to a power source for charging Turning the power of this product off Closing the Headphones Controller app or using another app Turning your smartphone off Canceling the connection between your smartphone and this product 1 On the main screen of the Headphones Controller app open the menu 2 Tap Confirm Firmware Update If new firmware has been released you will see instructions on how to perf...

Страница 33: ...of this product to the latest version Updating the firmware p 32 Also check the following No sound can be heard p 34 Your voice is hard to hear with the person to whom you are talking p 35 Power will not turn on p 36 The product cannot be charged p 37 Cannot connect to a Bluetooth device p 38 The product does not operate or play back p 39 The sound is distorted noisy or choppy p 40 Problem Still N...

Страница 34: ...evice p 17 The volume is too low Raise the volume Adjusting the volume p 21 The music stopped playing back Start playback Listening to music p 22 The eartips don t fit my ears Select eartips that match your ear shape and make sure that they fit securely Replacing the eartips p 20 34 Troubleshooting No sound can be heard ...

Страница 35: ...hear with the person to whom you are talking You may be speaking too far away from the microphone Move your mouth closer to the controller 35 Troubleshooting Your voice is hard to hear with the person to whom you are talking ...

Страница 36: ...Power will not turn on There may not be enough battery power left Charge this product Charging this product p 11 36 Troubleshooting Power will not turn on ...

Страница 37: ... computer Turn the power of your computer on and then charge this product You may have been using a USB power cable other than the one included with this product Use the included USB power cable to make sure the product correctly charges 37 Troubleshooting The product cannot be charged ...

Страница 38: ...evice may not be working properly Delete the connection information of this product from the Bluetooth device and then pair this product with the device Registering a Bluetooth device pairing p 15 The registration information for the Bluetooth device that was registered on this product may have been deleted Pair this product once more Registering a Bluetooth device pairing p 15 This product may al...

Страница 39: ...re charging Use the earphones after charging is finished There is no remaining battery power on this product Charge this product Charging this product p 11 The product is temporarily not functioning in a stable way Turn the power off and then on again 39 Troubleshooting The product does not operate or play back ...

Страница 40: ... product electromagnetic waves such as microwave ovens Try placing the connected Bluetooth device as close to this product as you can Devices with wireless network connectivity may transmit signals that obstruct Bluetooth communications In this case turn off the wireless network connectivity feature on your Bluetooth device 40 Troubleshooting The sound is distorted noisy or choppy ...

Страница 41: ...shown below For customers within Japan Please contact the store where you purchased this product or the Product Support Center as listed in the User Guide Basic For customers outside of Japan Please contact your nearest authorized Yamaha dealer or service center 41 Troubleshooting Problem Still Not Resolved Customer Support ...

Страница 42: ...d content protection Japan only SCMS T RF output power Class 1 Maximum communication range 10 m without obstructions Maximum number of pairable devices 8 Rechargeable battery Internal rechargeable battery Lithium ion battery Charging time to full capacity Earphones approx 2 hours Continuous playback time With noise cancelling ANC off approx 11 hours With noise cancelling ANC on approx 9 hours Char...

Страница 43: ...ion key Skip to the next song key hold down until you hear a beep Go back to the beginning of the song while in the middle of the song or back to the previous song when at the beginning of a song key hold down until you hear a beep Selecting the modes Turning the NOISE CANCELLING AMBIENT SOUND on off ANC key Phone calls Receive a phone call Function key End a phone call Function key Ignore a call ...

Страница 44: ...Other functions Start pairing Hold down the Function key with the power off five seconds Start voice assistant Function key press quickly two times in a row 44 Appendix List of operations ...

Страница 45: ...wo times moderate charge remaining Flashes red one time small amount of charge remaining Standby mode for pairing with Bluetooth device Flashes between red and blue alternately Searching for paired Bluetooth device Flashes blue Finished connecting to Bluetooth device Lights up for 20 second blue and turns off Power off Lights up for 1 second Red and turns off Indicator display when charging Chargi...

Страница 46: ...l Connected Finished connecting to Bluetooth device Disconnected Disconnected from Bluetooth device Noise Cancel NOISE CANCELLING enabled Ambient Sound AMBIENT SOUND enabled Off Disables NOISE CANCELLING AMBIENT SOUND Related links Turning the power on p 12 Turning the power off p 13 Checking the remaining battery power p 14 Registering a Bluetooth device pairing p 15 Connecting to a Bluetooth dev...

Страница 47: ...Yamaha Global Site https www yamaha com Yamaha Downloads https download yamaha com Manual Development Group 2020 Yamaha Corporation Published 08 2020 AM A0 AV19 0160 ...

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