5-100
Xerox WorkCentre C226 User Guide
Fax Unit
Problems and Solutions
If you experience a problem with the fax function, first check the following table. If you
cannot solve the problem using the following table, see your Xerox WorkCentre C226
System Administration Guide.
Problem
Check
Solution
Page
The machine does
not operate.
Is the fax power switch
turned on?
Turn on the fax power
switch.
“Fax power switch” on
page 5-2
Dialing is not possi-
ble.
Is the telephone line properly
connected?
Check the connections.
“Line connection” on
page 5-1
Is the machine power switch
turned on?
Turn the machine power
switch on.
Page 1-9
Is the machine in fax mode?
Press the [IMAGE
SEND] key to set the
machine to fax mode.
“Basic Procedure for
Sending Faxes” on
page 5-19
The receiving
machine does not
receive your fax.
Does the receiving fax
machine have paper?
Check with the operator
of the receiving
machine.
_
Does the receiving machine
support G3 transmission?
Are the sub-address and
passcode correct?
Is the receiving machine
ready to receive?
Was the original size
detected correctly?
Check the transmittable
sizes.
“Checking the Size of a
Loaded Original” on
page 5-12
The transmitted
image prints out
blank at the receiv-
ing side.
Was the original placed so
that the correct side is
scanned?
Make sure the original is
placed so that the cor-
rect side is scanned.
“Loading a Document”
on page 5-11
If the receiving machine is
using thermal paper, was the
thermal paper loaded with
the wrong side out?
Check with the operator
of the other machine.
_
The transmitted
image is distorted.
Were line conditions poor
due to thunder or another
reason?
Try the transmission
again.
_
Were the resolution and
exposure settings suitable?
Check the resolution and
exposure settings.
“Selecting Resolution
and Exposure Settings”
on pages 5-14 and 5-
16.
Transmission does
not take place at the
specified time.
Is the machine's clock set to
the correct time?
Set the clock to the cor-
rect time.
“Operation procedure
common to all custom
settings” on page 1-39
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