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W O R K C E N T R E 7 2 2 8 / 7 2 3 5 / 7 2 4 5 E VA L U AT O R G U I D E
Unrivaled service and support
Behind every Xerox product is a large network of customer support that’s unrivaled in the industry and
available when you need it. Xerox service professionals use leading-edge technologies to keep you up
and running. They’re even linked to the engineers who designed your product, so you can be confident
when you choose Xerox. And genuine Xerox supplies are always easily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction Guarantee, recognized as unique in the industry, covers every
WorkCentre device which has been continuously maintained by Xerox or its authorized representatives
under a Xerox express warranty or Xerox Maintenance agreement. You decide when you’re satisfied.
Xerox Office Services Support
Asset Management Services
• Asset Optimization and Tracking –
Process and tools to optimize an enterprise’s office output
infrastructure and reduce hard costs.
• Break-Fix Management –
Single point of ownership and management for break-fix service for
all brands of office output devices
• Supplies Management –
Process and tools to procure, monitor and replenish all document
related supplies proactively.
Imaging and Output Management Services
• Output Management –
Single point of management of office output from all output devices –
regardless of manufacturer
• Image Capture and Workflow –
Cost efficient solutions for capturing, managing, retrieving
and distributing information into digital repositories.
Support Services
• Technology Procurement & Deployment –
A creative and flexible end-to-end print/computer
product acquisition solution using a single point of contact model, while lowering the total
cost of acquisition.
• Help Desk Services –
A broad range of enterprise services managed through a centralized
single point of contact and delivered through an on-site or off-site model.
• End User Services –
Microsoft software implementation, IT project consulting, and customer
education.
Access Managed Services
• Student/Patron Access Services –
Custom designed and implemented customer-managed
solutions for student and library patron print access management.
Support and Information sources
SECTION 3
Configurations, Competitive Comparisons, Service
& Support, Additional Information Sources
