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T

ROUBLESHOOTING

8

Connecting to the network

If you cannot connect to the network, try the following:

• Check the cable connection to the back panel and the network. Make sure that the cable is 

the correct type. Do not use the Ethernet crossover cable in place of the network Ethernet 
cable. Check the label to identify the crossover cable. The cables are not interchangeable. 

• If the network Ethernet cable is the correct type and is properly connected to the back 

of the EFI Splash RPX-iii, try connecting a new network Ethernet cable to the back of the 
EFI Splash RPX-iii.

N

OTE

The network Ethernet cable should be connected to the first port on the EFI 

Splash RPX-iii. 

• Check that the Fiery scan crossover cable is connected correctly. If you unplug the cable 

and reconnect it, restart the Fiery.

• Check the network settings on the EFI Splash RPX-iii. For information about Network 

Setup, see 

Getting Started

 and the 

Configuration Guide.

 

• Review the network sections of the documentation that accompanies your Macintosh 

computer.

• If the problem persists, ask the network administrator to check other devices on the 

network. If other devices are not functioning, the problem may be with the network. 

• Reinstall Splash RPX-iii Server Software (see 

Getting Started  

). Corrupt Splash RPX-iii 

Server Software may cause the system to hang.

Connecting to the Fiery

If you cannot connect to the Fiery, do the following.

• Check the Fiery IP address.

To confirm the IP address, print a Configuration page or ask your network administrator 
for the IP address.

• Type the IP address manually. The Fiery may be on a different subnet.

• Connect to a different Fiery for the Xerox 700 Digital Color Press.

• If nothing prints, check that port 9100 on the Fiery is enabled in Network Setup. 

 

Quit the EFI Splash RPX-iii, restart the Fiery, and then restart the EFI Splash RPX-iii. 

For information about port 9100 on the Fiery, see the documentation that accompanies 
your Fiery.

• Restart the Fiery (see 

page 12

).

• For the initial connection, make sure that the digital press is not in Sleep Mode.

Содержание Splash RPX-iii 700

Страница 1: ...Troubleshooting Guide Splash RPX iii Xerox 700 Digital Color Press ...

Страница 2: ... 2008 Electronics for Imaging Inc The information in this publication is covered under Legal Notices for this product 45073101 7 May 2008 ...

Страница 3: ...rk Connect 7 Checking the dongle 7 Connecting to the network 8 Connecting to the Fiery 8 Direct Connect 9 Checking connections 9 Checking the dongle 9 Checking the IP address on the digital press 10 Printing 12 Printing to the digital press 12 Printing to the Fiery 14 Restarting the Fiery 15 Reinstalling Fiery system software 16 INDEX 17 CONTENTS ...

Страница 4: ......

Страница 5: ...ce between the Xerox EX Print Server and the Xerox 700 Digital Color Press are beyond the scope of this document For information about operating servicing and troubleshooting the Xerox EX Print Server see the documentation that accompanies the print server NOTE Detailed information about the Apple Macintosh computer is beyond the scope of this document If you require more information specifically ...

Страница 6: ...ort center The RPX iii Macintosh computer starts with the start up tone but no image appears on the monitor Connect the monitor power cable to a live grounded AC outlet Connect both ends of the monitor cable Turn on the monitor Adjust the brightness and contrast settings The monitor may be faulty If a different Mac OS compatible monitor is available substitute it The RPX iii Macintosh computer sta...

Страница 7: ... Splash RPX iii and restart it If the dongle is recognized the second time go to the Accounts panel of System preferences and remove the Splash Server from the list of Login items NOTE If the dongle is recognized the second time but not the first time you start the EFI Splash RPX iii it may be because the dongle driver has not fully loaded Removing Splash Server from the list of Login items gives ...

Страница 8: ...tion Guide Review the network sections of the documentation that accompanies your Macintosh computer If the problem persists ask the network administrator to check other devices on the network If other devices are not functioning the problem may be with the network Reinstall Splash RPX iii Server Software see Getting Started Corrupt Splash RPX iii Server Software may cause the system to hang Conne...

Страница 9: ...ng Started and the Server Installation and Setup Roadmap Check that the Fiery scan Ethernet cable is securely connected by unplugging the cable and plugging it in again NOTE Add in Ethernet cards are not supported for Direct Connect Checking the dongle If a message on the EFI Splash RPX iii indicates that no dongle is attached do the following Check that a dongle is plugged in to the EFI Splash RP...

Страница 10: ... iii Setting the IP address The following procedure explains how to set the digital press to a fixed IP address using the the digital press Control Panel TO CONFIGURE THE DIGITAL PRESS IP ADDRESS USING THE CONTROL PANEL 1 Power on or wake up the digital press Wait for the Network and Web applications to illuminate on the digital press 2 Press the Log In Out button on the digital press 3 Type the I...

Страница 11: ...lash RPX iii IP address see Configuring the EFI Splash RPX iii for the TCP IP network in the Configuration Guide If automatic discovery does not work the following procedure explains how to configure the Macintosh IP connection manually TO CONFIGURE THE MACINTOSH IP ADDRESS MANUALLY 1 Choose System Preferences from the Apple menu on the EFI Splash RPX iii and then choose Network The TCP IP Control...

Страница 12: ...lowing table describes some common problems and solutions If this happens Try this Start Page fails to print Make sure that the digital press is turned on and ready to print Recheck that the crossover cable is present and properly connected to the Fiery If the problem persists Power off the digital press Power off the RPX iii Macintosh computer by choosing Shut Down from the Apple menu Wait one mi...

Страница 13: ...tries are blank reinstall the Splash RPX iii Server Software EFI Splash RPX iii appears on the list of printers on a client workstation but certain jobs do not print Print a job from a different application to determine if the problem is associated with a particular application Make sure that the connection between the EFI Splash RPX iii and the client workstation is working by printing a simple f...

Страница 14: ...rectly but other pages sent from the EFI Splash RPX iii do not contact Technical Support If the printed output is poor the problem may be with the Fiery For more information see the documentation that accompanies your Fiery If you can print the Configuration page but cannot print a job from a computer on the network do the following Check all components of the network including cables connectors t...

Страница 15: ... prints Once the connection is successful the EFI Splash RPX iii Startup Page prints TO MANUALLY RESTART THE INTEGRATED FIERY COLOR SERVER 1 Ensure that the Fiery is not receiving processing or printing any files 2 If needed press the Services button on the digital press Control Panel 3 Touch All Services on the touch screen 4 Touch Web Applications and then touch Restart Server on the touch scree...

Страница 16: ...TROUBLESHOOTING 16 Reinstalling Fiery system software If the Fiery system software is reinstalled for any reason you must Quit the EFI Splash RPX iii Follow the connection procedures in Getting Started ...

Страница 17: ...aulty monitor 6 Fiery documentation 5 14 Fiery IP address 10 Fiery Setup 12 Fiery Start Page 10 Fiery system software 16 Fiery user documentation 8 G Gigabit Ethernet 7 H hard disk drive 6 I ID on digital press 10 IP address 8 10 configuring 10 configuring manually 11 IP address of Fiery 10 IP address on digital press 10 K keyboard 6 M Macintosh documentation 5 6 8 memory 7 minimizing slowdowns 7 ...

Страница 18: ...an cable 9 scan crossover cable 8 server software 8 servicing the digital press 12 Splash RPX iii dongle 7 9 Splash RPX iii Startup Page 15 16 Start Page 10 subnet 8 system requirements 7 T Technical Support 13 14 terminology 5 Test Pages 14 Troubleshooting Help menu 14 U user documentation 8 V video cable 13 ...

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