Image Quality
Xerox Internal Use Only
Phaser 3320 and WorkCentre 3315/3325
Service Manual
3-11
Black Print
Part of the image is black or the entire image is black.
Initial Actions
•
Check the media path for obstructions.
Troubleshooting Reference Table
Troubleshooting Procedure Table
Applicable Parts
Example Print
• Print Cartridge, PL1.0.12
• Main Board, PL1.0.11
Step
Actions and Questions
Yes
No
1.
Press the
Menu
button and then select
Lighten/Darken
. If
Dark +
is selected, change
it to
Normal
.
Does the error persist?
Go to step 2.
Complete.
2.
Check the high voltage contacts on the Print
Cartridge for damage.
The contacts are undamaged.
Go to step 3.
Replace the Print
Cartridge (page 4-4)
3.
Does the error persist?
Replace the Main Board
(page 4-55).
Complete.
Black Print