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DocuColor 7000AP/8000AP User Guide

10-5

10. Basic Troubleshooting

HCS80 Troubleshooting

If, after following the recommended solutions, the

problem persists, call for assistance. The Fault

Codes described below appear on the HCS80

display panel.

Fault Code

Cause

Solution

212 100

212 110

212 120

212 130

212 140

212 900

Paper jam

•

A jam occurred during feeding.

•

Remove sheets from jam clearance areas.

•

Open and close the top cover and front door. A

purge sheet may eject to the top tray.

•

If the jam occurs in the second HCS80, be sure to

check the Bypass area in the first HCS80.

212 251

212 252

212 253

212 254

Stacker problem

Power off, then power on.

212 302

Top Cover open

Close the top cover.

212 540

Stacker tray full

Empty the Stacker Tray.

212 541

Stacker tray position

•

Press the Unload button. The Wait light blinks until

the Stacker Tray has reached the down position.

•

When the Stacker Tray has reached the down

position, open the front door.

•

Remove the Stacker Cart.

•

Remove all stacked paper.

•

Position the Stacker Cart securely into the HCS80.

•

Close the front door.

212 542

No Stacker Cart

•

Open the front door.

•

Remove the Stacker Cart from the HCS80.

•

Position the Stacker Cart securely into the HCS80.

•

Close the front door

212 544

Door open

Close the door

Содержание DocuColor 7000AP

Страница 1: ...DocuColor7000AP 8000AP User Guide Version 2 0 September 2007...

Страница 2: ...ion are trademarks of XEROX CORPORATION Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter gr...

Страница 3: ...find the machine serial number 2 1 How to read the Billing Meters 2 2 Reference Documents 2 2 3 Loading Paper 3 1 Loading paper Trays 1 4 3 1 Paper Tray Guidelines 3 3 4 How to clear Jams 4 1 Printer...

Страница 4: ...HCS80 Control panel 8 2 HCS80 Cooling fan 8 3 Unloading the HCS80 Stacker Tray 8 3 HCSS80 CSS 8 5 Identifying the components 8 5 HCSS80 CSS Control Panel 8 6 HCSS80 CSS Paper Path 8 6 HCS80 CSS Operat...

Страница 5: ...1 Paper specifications 11 1 Tray Capacity 11 2 Duplexing 11 2 Transparency Guidelines 11 2 Tabbed Inserts 11 3 Drilled Paper 11 3 Simplex Print Jobs 11 4 Duplex Print Jobs 11 4 Letterhead 11 4 Nonstan...

Страница 6: ...cifications 12 4 Power Consumption 12 5 Warm up Time 12 5 First Print Out Time 12 5 Environmental Requirements 12 5 Ambient Temperature and Humidity 12 5 Altitude 12 5 Illumination 12 6 Noise Levels 1...

Страница 7: ...l press operating at a speed of eighty prints per minute This chapter provides the location name and function of the various digital press components including External components The User Interface U...

Страница 8: ...ins two components the Control Panel and the Touch Screen and is used for messaging and to select settings Control Panel Allows keypad selection of features Dry Ink Toner Compartment Contains the Dry...

Страница 9: ...press during idle run or fault conditions Touch Screen Message Area The message area at the top of the UI displays messages concerning the digital press status programming conflicts or errors Messages...

Страница 10: ...Status is where you find the serial number for the digital press the customer support phone numbers and the meters that show the count for color black and white color large size and total output Help...

Страница 11: ...ered in the order they are received for processing Review the information that is provided for controlling the print workflow Job List Shows all jobs submitted to the digital press Hold Job Holds a jo...

Страница 12: ...DocuColor 7000AP 8000AP User Guide 1 6 1 Machine Introduction...

Страница 13: ...797 Includes TTY Support Canada 1 800 939 3769 Xerox also provides web based customer support Go to www xerox com eSupportCentre How to find the machine serial number You can find the serial number tw...

Страница 14: ...detailed descriptions of System Administrator functions Found on the Customer Documentation CD Decurler Adjustment An adjustment to help correct decurling problems Found on the Customer Documentation...

Страница 15: ...P User Guide 3 1 3 Loading Paper Loading paper Trays 1 4 1 Lift the handle and pull out the paper tray 2 Select the appropriate paper stock for your print job 3 Open the ream of paper seam side up and...

Страница 16: ...ch the side of the paper 7 Press the button to select Non Standard or Standard at the front of the tray The green light will indicate your selection Non standard size paper is any paper for which ther...

Страница 17: ...t will indicate your selection 10 Select the position of the Paper Tray Blowers to match the weight of the paper stock in the tray 11 Slide the tray back into the machine until it locks into place Pap...

Страница 18: ...DocuColor 7000AP 8000AP User Guide 3 4 3 Loading Paper...

Страница 19: ...ative that you clear areas behind the Right and Left Front Doors last Clear all other jam areas first Paper tray jams CAUTION Be careful of the Feed Heads and the Feed Rolls They can be damaged with r...

Страница 20: ...per 1 Open the Transport Module door 2 Grasp the green handles 3a squeeze and move it to the right 3 Carefully remove all jammed paper 4 Reposition handles 3a 5 Lift up green handles 3b 6 Carefully re...

Страница 21: ...ructions on the UI to restart your print job Right Left Door paper path click here for video WARNING Be careful when clearing jams in the Fuser area The Fuser is extremely hot and will cause injury Al...

Страница 22: ...t up handle 4d until it stops and clear any jammed paper Rotate knob 4e in the direction of the arrow on the knob to clear any paper that is caught Occasionally a sheet of paper wraps around the heat...

Страница 23: ...n rip if not pushed back before removing it from under the lip of this area 3 Push the paper back until you see the front edge then remove the paper 4 Reposition handles 5 and 6 by closing firmly 5 Cl...

Страница 24: ...n this manual 7 Follow the instructions displayed on the digital press UI to resume printing High Capacity Stacker Stapler HCSS and Commn Stacker Stapler CSS A paper jam in the finishers is indicated...

Страница 25: ...ned with an automatic curl control system that uses information such as the amount of coverage on the page paper weight whether the paper is coated or uncoated and the current humidity and temperature...

Страница 26: ...ay number you are using coated or non coated and the paper weight 7 The default curl setting Paper Type for the selected paper will be displayed A D Type A is selected in the example screen 8 Select a...

Страница 27: ...the tabs with the short edge of the tabs in the lead edge position NOTE If a jam ocurrs there is no recovery procedure You will need to manually recover 2 Press the button to select the appropriate ta...

Страница 28: ...on on the Control Panel The Access Password Screen appears 6 Use the keypad to enter your password 7 Press the Enter button 8 Press the Tools Pathway button to enter the Tools Mode 9 Press the Non Sta...

Страница 29: ...ing options are shown and explained in the illustration on the left Single Paper Weight This setting optimizes the throughput speed for light weight or heavy weight papers according to the weight rang...

Страница 30: ...ntrol Panel The Access Password Screen appears 2 Use the keypad to enter your password 3 Press the Enter button 4 Press the Tools Pathway button to enter the Tools Mode 5 Press the Productivity Settin...

Страница 31: ...tical to the First Feeder Module Trays 1 and 2 High Capacity Stacker 80 HCS80 The HCS80 is an optional finishing device that provides stacking and offsetting capabilities for output to a Stacker Tray...

Страница 32: ...et button Press to have the HCS80 deliver the next collated set to the top tray 3 Unload button Press once to lower the Stacker Tray and unlock the front door 4 Unload light Illuminates when the Stack...

Страница 33: ...eighs 120 g m2 80 lb or greater Remember to switch off the fan after your job s finishes and when running paper that weigh less than 120 g m2 80 lb Unloading the HCS80 Stacker Tray Use the following p...

Страница 34: ...f the stacked paper 4 Pull the Stacker Cart straight out Remove the securing bar 5 Remove the paper from the Stacker Tray 6 Push the empty Stacker Cart straight into the HCS80 7 Position the securing...

Страница 35: ...or dual stapling output capabilities The finishers must be connected to the right end of the digital press replacing the Offset Catch Tray The finishers also have an Offset mode that provides separat...

Страница 36: ...Indicator is constant when the stapler is empty 3 Keypad The keypad including the C button is used only by the Xerox service representative 4 Message Display Shows the fault codes 5 Jam Indicator Area...

Страница 37: ...rs place a staple in the bottom left corner of SEF sets only Dual Staple The finishers place two staples closer to the top bottom center of the sheets than a single staple Unloading the HCS80 CSS Fini...

Страница 38: ...eft hand 3 Grasp the grey handle on the cartridge unit and pull it towards you until it stops Release the yellow level and the unit will lock into place 4 Grasp the yellow staple cartridge and pull it...

Страница 39: ...he cartridge unit automatically swings back into place Undocking the Stacker Stapler 1 Open the Front Door of the Stacker Stapler 2 Pull the lever toward you and hold it in position while moving the s...

Страница 40: ...DocuColor 7000AP 8000AP User Guide 8 10 8 Optional Accessories...

Страница 41: ...nto any of the paper trays Always apply the liquid to the cloth first If the exterior surfaces requires cleaning dampen a paper towel or a soft clean cloth with a liquid nonabrasive glass cleaner or w...

Страница 42: ...follow the prompts on the UI to record the activity If it is not seated properly the User Interface will display the information on the screen Re seat the appropriate corotron CAUTION If any problems...

Страница 43: ...intenance Charge Corotron screen is displayed Select one or more corotrons by touching the corresponding button Cyan Magenta Yellow Black 4 Select the Cleaning button 5 Select Yes NOTE After increment...

Страница 44: ...a with a lint free cloth that was supplied with the digital press Xerox Part Number 19K03610 3 Clean the Horizontal Transport Belts and the surrounding area with a lint free cloth that was supplied wi...

Страница 45: ...ridge click here for video Replace the Dry Ink Cartridge when the Replace the Dry Ink Cartridge message is displayed on the UI 1 Place a drop cloth on the floor below the Dry Ink compartment and open...

Страница 46: ...Lock label Adding Fuser Oil click here for video Add Fuser Oil when the Add Fuser Oil message is displayed on the UI 1 Open the Right Front Door and place a drop cloth on the floor 2 Open the Reservo...

Страница 47: ...re for video Change the Waste Bottle when the Change Waste Bottle message is displayed on the UI The waste bottle is located inside a lower rear compartment of the Exit Module 1 Open the Waste Bottle...

Страница 48: ...le when a pre determined number of prints using a corotron unit have been made You should ignore these symbols and continue to use the corotron until banding is seen on prints Which charge corotron to...

Страница 49: ...following examples of the test print show banding in the color bar of the corotron that needs to be replaced and in the 3 color bar The 3 color bar CMY is there to help you identify which color is sh...

Страница 50: ...lowly pull the corotron completely out of the machine Dispose of the corotron according to local regulations 3 Insert the plastic guide sleeve on the new corotron onto the guide pins on the frame 4 Pu...

Страница 51: ...e Fuser Web Web is near empty can continue to use machine Web is empty must replace WARNING The Fuser area may be Hot be extremely careful when replacing the web 1 Open the front doors and pull out th...

Страница 52: ...gn the yellow tabs on the sides of the Fuser Web with the yellow marker on each rail and slide the web all the way into the fuser 6 Raise the web up until it clicks into place and rotate the yellow le...

Страница 53: ...Quantity Approximate Print Yield Carton Full Color Prints Dry Ink Toner Black 6R90346 6R1199 1 30K Dry Ink Toner Cyan 6R90347 6R1200 1 50K Dry Ink Toner Magenta 6R90348 6R1201 1 50K Dry Ink Toner Yel...

Страница 54: ...DocuColor 7000AP 8000AP User Guide 9 14 9 Maintenance...

Страница 55: ...get the serial number open the two main front doors The serial number label is in the center of the bottom frame of the digital press The charts on the following pages lists problems and suggested sol...

Страница 56: ...displayed Ensure the proper paper refer to the Paper chapter of this manual and The Recommended Materials List is loaded correctly and not filled above the MAX line Turn the paper stack around and or...

Страница 57: ...ted You can sometimes minimize curl problems by flipping the paper over in the tray and making the copies again If excessive curl is still present use a heavier paper Empty the output device when outp...

Страница 58: ...ntrol Panel 3 The Machine Serial Number Press the Machine Status button and then touch the Machine Details tab to read the serial number If the serial number is not displayed open the Right Left Front...

Страница 59: ...re to check the Bypass area in the first HCS80 212 251 212 252 212 253 212 254 Stacker problem Power off then power on 212 302 Top Cover open Close the top cover 212 540 Stacker tray full Empty the St...

Страница 60: ...Exit Module Open the Exit Module and clear any visible sheets Open and close the finisher door Clear any other areas indicated on the Touch Screen Fault Code 112 100 Jam indicated in finisher No visi...

Страница 61: ...s and power on Fault Code 052 321 Connection problem Cancel or save the job Power off the digital press Wait 15 seconds and power on Fault Code 052 320 Unexpected connection Cancel or save the job Pow...

Страница 62: ...DocuColor 7000AP 8000AP User Guide 10 8 10 Basic Troubleshooting...

Страница 63: ...uplex is limited to paper that is 220 g m2 or less L80 g m2 cannot duplex in high humidity L85 g m2 coated media is not allowed Paper All Paper Trays Minimum Paper Size 182mm x 182mm 7 16 x 7 16 Maxim...

Страница 64: ...y Guidelines Use only the transparencies recommended Transparencies can be run from all the paper trays Xerox Removable Paper Stripe USA and Canada 3R5765 Xerox Europe 3R93179 Load transparencies into...

Страница 65: ...should be selected on the tray Select Non Standard size on the paper tray and on the UI Tools Mode input 11 inches or 296 mm for A4 as the X axis and 9 inches or 223 5 mm for A4 as the Y axis dimensio...

Страница 66: ...t Edge Feed SEF direction Letterhead Different inks and dry inks toners are used to produce preprinted letterhead that may not pass through the digital press intact Refer to the Specialty Media Guide...

Страница 67: ...and maximum sizes for the trays 7 16 to 12 6 inch LEF or 7 16 to 19 2 inch SEF 182 320 mm LEF or 182 x 488 mm SEF Non Standard size paper can be loaded into all the trays The Non Standard setting must...

Страница 68: ...0 44 66 55 135 35 90 50 75 62 150 40 100 55 83 67 158 42 107 58 87 72 163 43 110 60 90 74 176 47 119 65 97 80 200 53 135 74 110 91 203 54 137 75 112 93 216 57 146 80 119 98 220 59 149 81 122 100 259 6...

Страница 69: ...humidity L85 g m2 coated media is not allowed 5 Refer to the Tabbed Inserts section in this chapter Paper All Paper Trays Minimum Paper Size 182mm x 182mm 7 16 x 7 16 Maximum Paper Size 320mm x 488mm...

Страница 70: ...d papers longer than 305 mm 12 in the feed direction require 210 mm 8 3 minimum measurement across the feed direction Non standard papers shorter than 254 mm 10 in the cross feed direction require 330...

Страница 71: ...Yes B5 7 2 x 10 1 LEF Yes Yes Yes A4 8 3 x 11 7 SEF Yes Yes Yes Letter 8 5 x 11 SEF Yes Yes Yes 8 5 x 13 SEF Yes Yes Yes Legal 8 5 x 14 SEF Yes Yes Yes B4 10 1 x 14 3 SEF Yes Yes Yes 11 x 14 9 SEF Ye...

Страница 72: ...200 240 Volt 10 amp 50 Hz service outlet The finisher requires a separate power source from the digital press NOTE Best machine performance is achieved when conditions are maintained between 20 25 C 6...

Страница 73: ...tput Stack Tray 50 sheet maximum for Stapling Top Tray Name Inches MM Orientation 17 59 lb 60 220 g m2 Staple Position 17 75 lb 60 300 g m2 JIS B5 7 2x10 1 182 x 257 SEF Yes Portrait Yes A4 8 3x11 7 2...

Страница 74: ...put Destination Inches MM Sheet Orientation Stack Tray 64 220 g m2 stapling Front cornerX Rear cornerY Dual Top Tray 64 300 g m2 no stapling 7 2 x 10 1 JIS B5 182 x 257 SEF Yes O x x Yes 8 3 x 11 7 A4...

Страница 75: ...Corner Staple Position 2 Rear Corner Dual Staple SEF LEF SEF LEF SEF LEF 7 2x10 1 JIS B5 182x257 8x10 203x254 8x5x11 216x279 A4 8 5x13 216x330 8 5x14 216x356 10 1x14 3 JS B4 257x364 10 5x15 3 Kai 16 2...

Страница 76: ...imited to a maximum of 50 staple sets In order to avoid system shutdown or jams ensure that small staple set jobs do not exceed 50 sets Before you send a stapled print job to the machine enable the of...

Страница 77: ...d or when directed from previous chapters in the User Guide Machine Details This screen provides the telephone number to call for support the machine serial number and access to the meter counts Meter...

Страница 78: ...a list of replaceable items and their status The Customer Replaceable Unit screen displays a gauge or a check mark indicating the level at which the consumable is For example the gauges for the dry i...

Страница 79: ...ates that the consumable is depleted When a consumable item is depleted the digital press automatically interrupts the current job and does not restart until the consumable is replaced Your Xerox serv...

Страница 80: ...t The Fault Tone indicates that the digital press is in a fault condition and does not operate until the fault is cleared The Audio Tones can be deactivated or made louder or softer through the Tools...

Страница 81: ...dby 2 8 kW Run 6 kW Power Saver 45W Warm up Time Within 7 minutes from power on or from Power Saver Mode First Print Out Time 16 seconds maximum Environmental Requirements The DocuColor 7000AP 8000AP...

Страница 82: ...from print quality defects can be expected under 3 000 lx maximum Noise Levels Ozone Emissions Not to exceed 0 015 mg m3 Dust 0 4mg m3 or less per Environment Product Safety Manual PS 22B008 Capabilit...

Страница 83: ...the Tools Mode to optimize the throughput speed for the weight of the paper you are using Selecting Single Paper Weight sets the Fuser temperature to 160oC which optimizes the throughput speed for li...

Страница 84: ...ded 2 Sided 1 Sided 2 Sided 1 Sided 2 Sided 1 Sided 2 Sided 1 Sided 2 Sided 60 80 g m2 80 ppm 40 ppm 80 ppm 40 ppm 80 ppm 40 ppm 70 ppm 35 ppm 70 ppm 35 ppm 70 ppm 35 ppm 81 105 g m2 80 ppm 40 ppm 80...

Страница 85: ...gital Press with Exit Module and Offset Catch Tray is 114 8 inches 2916 mm W x 43 5 inches 1105 mm D x 55 6 inches 1413 mm H Digital Press Weight 2205 pounds 1000 Kg Floor Space Requirements Minimum s...

Страница 86: ...DocuColor 7000AP 8000AP User Guide 12 10 12 Appendix...

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