Xerox DocuColor 7000AP, Руководство пользователя

Страница: 58 / 88

DocuColor 7000AP/8000AP User Guide 10-4
10. Basic Troubleshooting
Printer Fault Codes
When there is a problem with the digital press or an
accessory, refer to the UI where the Fault Code
and a solution will be displayed. Follow all steps
until the problem is corrected. If the problem
persists, call one of the following numbers for
assistance.
Prior to your call, record the following information:
1.
A complete description of the problem.
2. Fault Code(s) located at the top of the Control
Panel.
3. The Machine Serial Number. Press the
Machine Status
button and then touch the
Machine Details
tab to read the serial
number. If the serial number is not displayed,
open the Right/Left Front Doors of the digital
press. The serial number is also on a white
label on the bottom front frame.)
4.
If copy quality is the problem, have a sample
available to help you describe the defect.
5.
If possible, use a phone near the press when
calling for assistance.
For system support, user help, and service support,
call the appropriate number:
US:
1-800-821-2797
(Includes TTY Support)
Canada:
1-800-939-3769
Xerox also provides web-based customer support.
Go to:
www.xerox.com/eSupportCentre