Xerox ApeosPort C6550 I Скачать руководство пользователя

Страница: 109 / 132

12 Problem Solving

This chapter describes how to troubleshoot network related problems, and
important notes and restrictions.

SMB .......................................................................................................... 108

NetWare.................................................................................................... 111

TCP/IP ...................................................................................................... 115

CentreWare Internet Services .................................................................. 119

Scanner Features ..................................................................................... 120

E-Mail Features ........................................................................................ 121

Содержание ApeosPort C6550 I

Страница 1: ...ApeosPort C6550 I C5540 I DocuCentre C6550 I C5540 I Network Administrator Guide...

Страница 2: ...sk of the machine may be lost if there is any problem in the hard disk Fuji Xerox is not responsible for any direct and indirect damages arising from or caused by such data loss Fuji Xerox is not resp...

Страница 3: ...dure 30 4 Installation When Using TCP IP LPD Port9100 33 Preparations 34 Installation Procedure 34 5 Installation When Using NetWare 37 Preparations 38 Installation Procedure 38 6 Installation When Us...

Страница 4: ...Using Scan Service 87 Scan Service Overview 88 Configuration of E mail 89 Configuration of Scan to Mailbox 93 Configuration of Job Template 98 Configuration of Scan to FTP SMB 101 Configuration of the...

Страница 5: ...1 Before Using the Machine This chapter describes how to use this guide z Preface 4 z Using This Guide 5...

Страница 6: ...rox In this manual safety instructions are preceded by the symbol Always read and follow the instructions before performing the required procedures As a member of the International Energy Star Program...

Страница 7: ...ide This document is aimed toward network administrators as a guide to setting up the network environment Quick Reference Guide Introduces the main features of the machine as well as simple operating...

Страница 8: ...ort9100 protocol 5 Installation When Using NetWare Describes how to install the machine to a NetWare network 6 Installation When Using Microsoft Network SMB Describes how to install the machine to a M...

Страница 9: ...ssages and input text Refers to folders files applications button or menu names displayed in the touch screen as well as the names of menus commands windows or dialog boxes displayed on the computer s...

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Страница 11: ...component features and tools switching on and off of the machine cable connections and the operation of the touch screen z Machine Components 10 z Overview of Features 15 z Tools 19 z Power On Off 21...

Страница 12: ...describes the main components and their functions of the ApeosPort C6550 I C5540 I DocuCentre C6550 I C5540 I hereinafter called the machine Warning Do not touch areas with warning labels indicating...

Страница 13: ...Bottom left cover Open this cover to access the insides of the machine to clear paper jams If the Tray 6 is installed in the machine move the Tray 6 to the left first 9 Locking casters Used for lockin...

Страница 14: ...2 Product Overview 12 Product Overview 2 19 20 21 22 23 24 26 25 27 28 29 30 32 31 17 18 16...

Страница 15: ...unit push in the extension flap 24 Circuit breaker Circuit breaker automatically turns the machine off when a current leakage is detected 25 Bottom right cover Open this cover to access the insides o...

Страница 16: ...nisher tray Receives documents 5 Staple cartridge Staples are stored Remove this cartridge to replace staples or clear staple jams 6 Booklet tray Booklet finisher C only Receives documents when foldin...

Страница 17: ...can be connected by the following methods z USB Connect This machine is connected to a computer using a USB interface cable Using as a Network Printer When using as a network printer the machine can b...

Страница 18: ...aying the status of the machine and jobs and altering configurations using a web browser in a TCP IP environment For setting as a printer the properties screen of the services allow users to configure...

Страница 19: ...equired to create job templates and set a forward destination Note This feature is only available for ApeosPort C6550 I C5540 I Tab name Main function Service z Printing Printing files stored in clien...

Страница 20: ...ome models An optional package is necessary For details contact our Customer Support Center E mail Scanned documents can be converted into an electronic format and transmitted via e mail E mail Printi...

Страница 21: ...s a tool to enable operations on devices and various applications within one window Therefore it will reduce the inconvenience of using various tools and the effort of print driver configurations Docu...

Страница 22: ...rable X Not configurable Confirming printer status p O O X Confirming print data job status X O O X Setting authentication O p X O Setting personal authentication information O O X O Item control pane...

Страница 23: ...e wait message indicates that the machine is warming up The machine cannot be used while it is warming up Powering Off The procedure for turning the power off is as follows Important Switching off the...

Страница 24: ...tor on the rear of the machine 3 Connect the other end of the USB interface cable to a computer 4 Switch on the machine 5 Restart the computer For details of setting items refer to Installation When U...

Страница 25: ...and scan features whose settings have changed from the defaults In text descriptions this button is indicated as the Review button 7 Machine Status button Pressing this button allows you to confirm th...

Страница 26: ...tons to enter the number of copies passwords and other numerical values In text descriptions these buttons are indicated as the numeric keypad 16 C Clear button Press this button if you have entered t...

Страница 27: ...feature using a permanent marker and attach it to the appropriate Custom button Customizing the All Services Screen You can customize the types of features and the location of buttons on the All Servi...

Страница 28: ...d Kursiv Halbfett Default Courier Courier Italic Courier Bold Courier Bold Italic Letter Gothic Letter Gothic Italic Letter Gothic Bold Albertus Medium Albertus Extra Bold Clarendon Condensed Coronet...

Страница 29: ...oduct Overview 2 O Standard fonts KO PCL5 Muyngio Gothic R Gothic Graphic Kungso Saemmul KS Muyngio Gothic R Gothic Graphic Kungso Saemmul T Myungio T Gothic TR Gothic T Graphic T Kungso T Saemmul TC...

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Страница 31: ...3 Installation When Using USB Port This chapter describes how to install the machine when using a USB interface z Preparations 30 z Installation Procedure 30...

Страница 32: ...s the configuration procedure to use a USB interface on the machine Note The configuration can also be performed using CentreWare Internet Services For information how to use CentreWare Internet Servi...

Страница 33: ...n optional PostScript3 kit is connected 4 Select Close repeatedly until the System Settings screen is displayed 5 Select Exit 6 After the machine is restarted print out a settings list to confirm that...

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Страница 35: ...4 Installation When Using TCP IP LPD Port9100 This chapter describes how to install the machine when using a TCP IP LPD Port9100 protocol z Preparations 34 z Installation Procedure 34...

Страница 36: ...re to use a TCP IP LPD Port9100 protocol on the machine Enable a LPD Port or Port9100 port then assign an IP address Note The configuration can also be performed using CentreWare Internet Services or...

Страница 37: ...above Note Enter address in the format xxx xxx xxx xxx The xxx should be a numeric value in the range from 0 to 255 However 224 or 225 xxx xxx xxx and 127 xxx xxx xxx cannot be used Specify the subne...

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Страница 39: ...5 Installation When Using NetWare This chapter describes how to use the machine when using a NetWare network z Preparations 38 z Installation Procedure 38...

Страница 40: ...s z 100Base TX z 10Base T Supported frame types z Ethernet II specification z IEEE802 3 specification z IEEE802 3 IEEE802 2 specification z IEEE802 3 IEEE802 2 SNAP specification Note The machine will...

Страница 41: ...tWare and then select Change Settings 5 Select NetWare Port and select Change Settings 6 Select Enabled then select Save 3 Select Close repeatedly until the System Settings screen is displayed 4 Selec...

Страница 42: ...value without entering all 3 digits select save select next 6 Select Save 7 Configure TCP IP Subnet Mask and TCP IP Gateway Address as the above Note Enter address in the format xxx xxx xxx xxx The xx...

Страница 43: ...6 Installation When Using Microsoft Network SMB This chapter describes how to install the machine when using a Microsoft Network SMB z Preparations 42 z Installation Procedure 42...

Страница 44: ...onfiguration on the Machine The following describes the configuration procedure to connect the machine to Microsoft Networks SMB First enable the SMB port then set the TCP IP settings Note The configu...

Страница 45: ...P Subnet Mask and TCP IP Gateway Address as the above Note Enter address in the format xxx xxx xxx xxx The xxx should be a numeric value in the range from 0 to 255 However 224 or 225 xxx xxx xxx and 1...

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Страница 47: ...7 Installation When Using Internet Printing Protocol IPP This chapter describes how to install the machine when using a Internet Printing Protocol IPP z Preparations 46 z Installation Procedure 46...

Страница 48: ...ternet Printing IPP on the machine First enable the IPP port then set the TCP IP Note The configuration can also be performed using CentreWare Internet Services or CentreWare Utilities For information...

Страница 49: ...digits select save select next 6 Select Save 7 Configure TCP IP Subnet Mask and TCP IP Gateway Address as the above Note Enter address in the format xxx xxx xxx xxx The xxx should be a numeric value...

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Страница 51: ...8 Installation When Using EtherTalk This chapter describes how to install the machine when using EtherTalk network z Preparations 50 z Installation Procedure 50...

Страница 52: ...gured when a PostScript3 kit optional is installed The configuration can also be performed using CentreWare Internet Services or CentreWare Utilities For information how to use CentreWare Internet Ser...

Страница 53: ...User Guide Configure other EtherTalk settings as necessary Refer to EtherTalk P 60 for EtherTalk configuration Configuration on the Computer The following describes the configuration procedure for th...

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Страница 55: ...ntreWare Internet Services This chapter describes how to use CentreWare Internet Services z Preparations 54 z Installation Procedure 54 z Network Setting Items Port Protocol for CentreWare Internet Se...

Страница 56: ...t Services z Configuration on the Machine Configure the machine to be able to use CentreWare Internet Services First enable the Internet Service HTTP port then set the IP address z Confirmation of the...

Страница 57: ...gs Note Enter address in the format xxx xxx xxx xxx The xxx should be a numeric value in the range from 0 to 255 However 224 or 225 xxx xxx xxx and 127 xxx xxx xxx cannot be used When you make an entr...

Страница 58: ...ame server you can access the device using a combination of the host name and the domain name as the Internet address For example if the host name is dcf1100 and the domain name is fujixerox com then...

Страница 59: ...e setting items changed on the screen of the control panel are not displayed Switch the machine off and on in this case This section describes about the settings of ports and protocols Ethernet 58 USB...

Страница 60: ...net address 3 Click the Properties tab 4 Click on the left of Port Settings to display the items in the folder 5 Click Ethernet 6 Set the communication speed for the Ethernet interface using the Ether...

Страница 61: ...e folder 5 Click USB 6 Configure the following items Note Click Help at the top right of the CentreWare Internet Services screen for details on the setting items 1 Set Auto Eject Time 2 Set the protoc...

Страница 62: ...ress 3 Click the Properties tab 4 Click on the left of Protocol Settings to display the items in the folder 5 Click EtherTalk 6 Configure the following items Note Click Help at the top right of the Ce...

Страница 63: ...the left of Protocol Settings to display the items in the folder 5 Click SMB 6 Set Workgroup 7 Set Host Name 8 Set the Maximum Session Number 9 Select the Enable check box to enable the TBCP Filter N...

Страница 64: ...ttp 192 168 1 1 z Example of the Internet address entry http xxx yyyy zz vvv Note When specifying a port number add and a port number to the end of the Internet address 3 Click the Properties tab 4 Cl...

Страница 65: ...ory Service 16 Select a frame type from the Transport Protocol Frame Type pull down menu 17 Select the Enable check box to enable SLP Active Discovery 18 Reflect the values as the machine s setting va...

Страница 66: ...isplay the items in the folder 5 Click TCP IP 6 Set Host Name 7 Select how to obtain an IP address from the Get IP Address pull down menu 8 Set IP Address Note This item is not necessary if either DHC...

Страница 67: ...or UserID and password into User Name and Password and click OK 4 Set IP Filter 5 Set IP Address Mask 6 Click the Apply New Settings A screen to enter the user name and password will be displayed 7 En...

Страница 68: ...left of Protocol Settings to display the items in the folder 5 Click LPD 6 Set Port Number 7 Select the Enable check box to enable TBCP Filter Note The TBCP Filter is set only when an optional PostScr...

Страница 69: ...ss 3 Click the Properties tab 4 Click on the left of Protocol Settings to display the items in the folder 5 Click SNMP 6 When changing the community name set Community Name Read Only Community Name Re...

Страница 70: ...the folder 5 Click IPP 6 Set Add Port Number 7 Select the Enable check box to enable TBCP Filter Note The TBCP Filter is set only when an optional PostScript3 kit is connected 8 Select the Enable chec...

Страница 71: ...ress 3 Click the Properties tab 4 Click on the left of Protocol Settings to display the items in the folder 5 Click Port9100 6 Set Port Number 7 Select the Enable check box to enable TBCP Filter Note...

Страница 72: ...end of the Internet address 3 Click the Properties tab 4 Click on the left of Protocol Settings to display the items in the folder 5 Click LDAP 6 Set LDAP Server Address 7 Set Port Number 8 Reflect t...

Страница 73: ...ress 3 Click the Properties tab 4 Click Port Status 5 Enable the ports which are used for the e mail feature 1 Select the Enable check box for Receive E Mail when using the mail print feature 2 Select...

Страница 74: ...the machine s IP address or the Internet address to the address entry column on the browser and press the Enter key z Example of the IP address entry http 192 168 1 1 z Example of the Internet address...

Страница 75: ...hen using the mail print feature 11 Set the print method using the Print Mail Headers and Contents pull down menu Note Set this item when using the mail print feature 12 Set the print method using the...

Страница 76: ...when using the mail print feature 1 Select either Enable Receive or Disable Receive from the Domain Filtering Receive pull down menu 2 Click Edit Domain List 3 Specify the domain to be permitted if En...

Страница 77: ...the end of the Internet address 3 Click the Properties tab 4 Click on the left of Protocol Settings to display the items in the folder 5 Click HTTP 6 Set Port Number 7 Set Maximum Sessions 8 Set Conn...

Страница 78: ...HTTP communication communication data can be enciphered at the time of printing SSL encrypted communication For information how to encrypt refer to the CentreWare Internet Services online help Refer...

Страница 79: ...New Settings 2 The right frame on the web browser will change to the machine reboot display 3 Click Reboot The machine will reboot and the setting value will be reflected Enter an address beginning w...

Страница 80: ...e end of the Internet address 3 Click the Properties tab 4 Click on the left of Protocol Settings to display the items in the folder 5 Click WebDAV 6 Set Port Number 7 Set Connection Time Out 8 Reflec...

Страница 81: ...10 E mail This chapter describes the configuration to utilize the services using e mail on the machine z E mail Overview 80 z Preparations 81 z Installation Procedure 82...

Страница 82: ...n be converted into an electronic format and transmitted via E mail E mail Printing E mail with attachments in either TIFF or PDF format can be sent to the machine from computers Received E mail will...

Страница 83: ...divided into subnets r r r r Gateway address Necessary when multiple networks are connected by gateways r r r r Administrator E mail address Set the E mail address for the machine administrator O O O...

Страница 84: ...pad or a keyboard displayed by pressing Keyboard and select Confirm Note The default UserID is 11111 When using the Authentication feature a password is required The default password is x admin 3 Sele...

Страница 85: ...on zero values If you do not set the gateway address enter 0 0 0 0 4 Select Close repeatedly until the System Settings screen is displayed 5 Select Exit 6 After the machine is restarted print out a se...

Страница 86: ...and then press Close If SMTP has been selected for the Mail Receiving Protocol 1 Select SMTP Server Settings and then set the following items for the SMTP server z SMTP Server Port Number Enter a val...

Страница 87: ...3 digits select save select next z SMTP Server Name Enter if By Server Name has been selected for SMTP Server Setup z SMTP Server Port Number Enter a value in the range from 1 to 65535 Note This conf...

Страница 88: ...D5 z Contents Encryption Method Select a contents encryption method from m3DES n mRC2 40 n mRC2 64 n or mRC2 128 n z Digital Signature Outgoing E mail Set whether always attach a digital signature to...

Страница 89: ...uration to utilize the scan services on the machine z Scan Service Overview 88 z Configuration of E mail 89 z Configuration of Scan to Mailbox 93 z Configuration of Job Template 98 z Configuration of...

Страница 90: ...to a mailbox Stored documents can be accessed from network computers Job Template Scanning A job template is a configuration file for defining scanning conditions You can apply a job template to a sca...

Страница 91: ...IP on the machine Enable the mail send port and mail receive port and set an IP address of the machine Note The configuration can also be performed using CentreWare Internet Services or CentreWare Uti...

Страница 92: ...TCP IP Subnet Mask and TCP IP Gateway Address as the above Note Enter the address in the format xxx xxx xxx xxx The xxx should be a numeric value in the range from 0 to 255 However 224 or 225 xxx xxx...

Страница 93: ...eiving Protocol 1 Select POP3 Server Settings and then set the following items for the POP3 server z POP3 Server Setup Select from By IP Address or By Server Name z POP3 Server IP Address Enter if By...

Страница 94: ...lected for the Mail Receiving Protocol and has already been configured z E mail Send Authentication Select one from Off POP before SMTP or SMTP AUTH Note If POP before SMTP has been selected the POP3...

Страница 95: ...rator is stored in the CentreWare Utilities CD ROM provided with the machine For information about the installation procedure refer to the manual contained in the CentreWare Utilities CD ROM Enabling...

Страница 96: ...Internet Name Service server 4 Select TCP IP IP Address and select Change Settings 5 Select TCP IP Get IP Address and then select Change Settings Note Enter the address in the format xxx xxx xxx xxx T...

Страница 97: ...system administrator password is set z Check password When the password is set configure whether each operation such as storing in a mailbox printing or deleting a document etc requires a password z...

Страница 98: ...Settings When the setting is completed select Save Mailbox name Set the name used for a mailbox Up to 20 characters can be used for the name Note The buttons on the control panel can also be used for...

Страница 99: ...deleted at the specified time For information about the Document Expiry Date refer to Stored Document Settings in Chapter 10 of the User Guide Link a job flow sheet to a mailbox Set or change a link t...

Страница 100: ...address The procedure for setting the machine is as follows Note The configuration can also be performed using CentreWare Internet Services For information how to use CentreWare Internet Services refe...

Страница 101: ...Select Save 7 Configure TCP IP Subnet Mask and TCP IP Gateway Address as the above Note Enter the address in the format xxx xxx xxx xxx The xxx should be a numeric value in the range from 0 to 255 How...

Страница 102: ...x admin 3 The right frame on the web browser will change to the machine reboot display 4 Click Reboot The machine will reboot and the setting value will be reflected Configuration on a Computer The fo...

Страница 103: ...5 11J or 5 12J Refer to the manual provided with the software for how to configure the FTP service Using with SMB When using with SMB transmission a computer running on the following OS which includes...

Страница 104: ...gs 2 Select Port Status and then select Change Settings 3 Select Enabled then select Save 4 Select Close repeatedly until the Network Settings screen is displayed 4 Set an IP address If an IP address...

Страница 105: ...f you do not set the gateway address enter 0 0 0 0 5 Select Close repeatedly until the System Settings screen is displayed 6 Select Exit 7 After the machine is restarted print out a settings list to c...

Страница 106: ...for the SNMP port using CentreWare Internet Services z Configuring a computer Install CentreWare EasyOperator on the computer Enabling Port and Setting TCP IP In order to use the job flow service enab...

Страница 107: ...en Manual is selected select TCP IP IP Address then Change Settings 5 Select TCP IP IP Address and select Change Settings 6 Select TCP IP Get IP Address and then select Change Settings Note Enter the...

Страница 108: ...rvice 11 Configuration on the Computer The following describes the configuration for a computer Install CentreWare EasyOperator on the computer Refer to the manual contained in the CentreWare Utilitie...

Страница 109: ...his chapter describes how to troubleshoot network related problems and important notes and restrictions z SMB 108 z NetWare 111 z TCP IP 115 z CentreWare Internet Services 119 z Scanner Features 120 z...

Страница 110: ...ferent networks consult your network administrator The host name for the machine is already in use Print out the System Settings List to confirm if Repetitive Host Name is printed in the SMB status in...

Страница 111: ...vice management consult with the NIS administrator Switching Off the Power Check the following points when switching off the machine z When the SMB Spool is set to Memory All print data spooled within...

Страница 112: ...occurs the computer appears to be halted Deal with this problem by canceling the print data transmission from the computer z When the SMB Spool is set to Off While the machine is receiving a print req...

Страница 113: ...er user or group name to the User of the Print Queue Job transmission to the print queue is prohibited Use PCONSOLE to confirm if User can register to the queue is set to Yes under Current Queue Statu...

Страница 114: ...e printer type is set to Defined Elsewhere under Print Server Information Printer Printer xxx Environment Settings If not set to Defined Elsewhere change to Defined Elsewhere and propagate the configu...

Страница 115: ...t The file server is down Search for the file server using the Network Neighborhood Start the file server There is another device on the network with an identical device name Switch off the machine an...

Страница 116: ...from a computer to confirm if the user who transmitted the job or any groups which the user is a member of is listed under Print Server Information Printer Printer xxx Environment Settings Notify Add...

Страница 117: ...None Remedy Request your network system administrator to investigate the problem The machine s power was switched off after the computer instructed a print job Or the computer instructed a print job...

Страница 118: ...ontrol panel Restart the machine Switch on the machine after the display completely disappears The machine is not set to the transport protocol which matches the protocol on the computer Confirm the t...

Страница 119: ...onsult with the NIS administrator Switching Off the Power Check the following points when switching off the machine z When the lpd Spool is set to Memory All print data spooled within the machine memo...

Страница 120: ...the computer z When the lpd Spool is set to Off While the machine is receiving a print request from a computer the machine cannot accept any print requests from other computers z When a computer s IP...

Страница 121: ...ntreWare Internet Services P 57 to confirm if your browser is supported Selecting the menu on the left frame does not update the right frame contents The screen display is distorted Change the window...

Страница 122: ...ors Use a display mode which supports more colors than the image Using Network Scan Driver and Mailbox Viewer 2 Simultaneously You cannot use both the network scan driver and Mailbox Viewer 2 on a sin...

Страница 123: ...Is the Domain Filter imposed Confirm if your own domain is included in the permitted domain using CentreWare Internet Services Are the SMTP server and or POP server operating properly Check with your...

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Страница 125: ...ottom right cover 13 brightness dial 23 C CentreWare EasyAdmin 19 104 CentreWare EasyOperator 93 CentreWare Internet Services 16 19 54 CentreWare Scan Service 98 CentreWare Utilities 19 certificate 76...

Страница 126: ...a job flow sheet to a mailbox 97 link job flow sheet to a mailbox 95 local printer 15 locking casters 11 LPD 66 LPD port 34 39 LPD protocol 34 M machine components 10 Macintosh 16 mailbox name 95 Mail...

Страница 127: ...ple cartridge 14 supported frame types 38 supported interfaces 38 System Administrator 67 T TBCP Filter 61 63 66 68 69 TCP IP 64 TCP IP protocol 34 toner cartridges 13 toner cover 11 top cover 13 touc...

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Страница 129: ...tion Company or organization Address z About the Guide Other comments After completing this form detach and send it to the address below Please use your own envelope and postage stamp Thank you for yo...

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Страница 131: ...C6550 I C5540 I DocuCentre C6550 I C5540 I Network Administrator Guide Manual Group Human Interface Design Development Fuji Xerox Co Ltd DE3319E2 1 Edition 1 February 2005 Copyright 2004 by Fuji Xero...

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