Xantrex RV Series Inverter/Charger Owner’s Manual
37
Limited Warranty
What does this warranty cover?
This Limited Warranty is provided by Xantrex Technology, Inc. ("Xantrex") and covers
defects in workmanship and materials in your Xantrex RV Series Inverter/Charger. This warranty lasts for a Warranty
Period of 30 months from the date of purchase at point of sale to you, the original end user customer.
This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of the Warranty Period.
What will Xantrex do?
Xantrex will, at its option, repair or replace the defective product free of charge, provided that you
notify Xantrex of the product defect within the Warranty Period, and provided that Xantrex through inspection establishes
the existence of such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and building replacement
products. Xantrex reserves the right to use parts or products of original or improved design in the repair or replacement. If
Xantrex repairs or replaces a product, its warranty continues for the remaining portion of the original Warranty Period or
90 days from the date of the return shipment to the customer, whichever is greater. All replaced products and all parts
removed from repaired products become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the customer via a Xantrex-
selected non-expedited surface freight within the contiguous United States and Canada. Alaska and Hawaii are excluded.
Contact Xantrex Customer Service for details on freight policy for return shipments outside of the contiguous United
States and Canada.
How do you get service?
If your product requires troubleshooting or warranty service, contact your merchant. If you are
unable to contact your merchant, or the merchant is unable to provide service, contact Xantrex directly at:
Phone:
1-800-670-0707 (toll free) 1-604-422-2777 (direct)
Fax:
1-604-420-2145
Email:
Direct returns may be performed according to the Xantrex Return Material Authorization Policy described in your product
manual. For some products, Xantrex maintains a network of regional Authorized Service Centers. Call Xantrex or check
our Web site to see if your product can be repaired at one of these facilities.
In any warranty claim, dated proof of purchase must accompany the product and the product must not have been
disassembled or modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
•
The dated purchase receipt from the original purchase of the product at point of sale to the end user, or
•
The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM) status, or
•
The dated invoice or purchase receipt showing the product exchanged under warranty
What does this warranty not cover?
This Limited Warranty does not cover normal wear and tear of the product or costs
related to the removal, installation, or troubleshooting of the customer's electrical systems. This warranty does not apply
to and Xantrex will not be responsible for any defect in or damage to:
a)
the product if it has been misused, neglected, improperly installed, physically damaged or altered, either
internally or externally, or damaged from improper use or use in an unsuitable environment;
b)
the product if it has been subjected to fire, water, generalized corrosion, biological infestations, or input voltage
that creates operating conditions beyond the maximum or minimum limits listed in the Xantrex product
specifications including high input voltage from generators and lightning strikes;
c)
the product if repairs have been done to it other than by Xantrex or its authorized service centers (hereafter
"ASCs");
d)
the product if it is used as a component part of a product expressly warranted by another manufacturer;
e)
the product if its original identification (trademark, serial number) markings have been defaced, altered, or
removed.
Disclaimer
Product
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY XANTREX IN CONNECTION
WITH YOUR XANTREX PRODUCT AND IS, WHERE PERMITTED BY LAW, IN LIEU OF ALL OTHER WARRANTIES,
CONDITIONS, GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND LIABILITIES, EXPRESS OR IMPLIED,
STATUTORY OR OTHERWISE IN CONNECTION WITH THE PRODUCT, HOWEVER ARISING (WHETHER BY
CONTRACT, TORT, NEGLIGENCE, PRINCIPLES OF MANUFACTURER'S LIABILITY, OPERATION OF LAW,
CONDUCT, STATEMENT OR OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY IMPLIED WARRANTY OR
