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– in case the device was connected to a higher voltage as stated on the device
– when dropping the device or single elements of it
– for improper transportation or packaging
– damages that occurred due to force majeure
– for non-observance of valid safety precautions
– for non-observance of the manual
In case of a guarantee claim, the date of sale has to be proven by receipt or invoice.
Replacements for reasons covered by the guarantee do not lead to an extension
of the original guarantee period, neither for the device itself nor for any replaced
components. If you are claiming a valid guarantee, we are entitled to choose whether
we will repair the device free of charge or exchange it for a new device. Any further
claims are excluded. Parts replaced will pass into our property. We reserve the right
to change defective parts or products against follow-up models.
Please always contact us before you return your product.
Provided that a return
shipment has been agreed upon, send the defective product securely packaged at
your own cost to our service department. It is absolutely necessary that you add a
copy of your receipt to your return shipment. Repairs carried out after the guarantee
period are subject to a charge. We will not accept freight collect shipments and will
return them to the sender.
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