
145
SUPPORT
TOUBLESHOOTING
NOTE: Reload factory settings
If you're having difficulty finding user interface functions as discussed in this
documentation, you should select "Load factory settings" under the File menu. This
will restore your PPT's graphical user interface back to the default factory settings
which correspond to the pictures used throughout the documentation.
Camera issues
PROBLEM
SUGGESTIONS
Camera error message alert
One or more of the cameras are failing
to respond in the PPT window. An alert
message will usually appear announcing
this.
Cameras need restarting
PPT-H cameras may fail to initialize if not
connected properly when turned on. To
fix this problem, switch the power off
and on to the cameras only and wait 3
minutes for them to reboot and try
again.
Cables are loose
If power cycling your cameras and
restarting the PPT system software does
not resolve this, you should check every
one of your PPT related cables for lose
connections, particularly at the PC end
which has the most mechanical stress.
You may need to remove and re-insert
each connector to ensure a secure
connection.
Blown fuse
If you are using a PPT-X system with the
external 24VAC power supply (US
Domestic), you may have blown one of
your replaceable fuses. Turn off the
power supply and open up the front
panel. Inside you will set a set of fuses
on the main board. If you cannot see a
burnt out fuse, you can swap each fuse
with a spare or a known good camera to
troubleshoot this.
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