Wohler AMP2-16V-M, Руководство пользователя

Страница: 172 / 172

Page 165
Troubleshooting
It can happen that the AMP2-16V Ravenna option doesn't immediately operate as
expected. This can be the result of a variety of causes. Refer to Table B-1 for
solutions to the problem. If after following the advice in the table, you still cannot
resolve the issue please contact Wohler Technical Services for additional help.
Contact information is on the second page of this manual.
Table B–1: Troubleshooting
Symptom Possible Solutions
Source or destination
doesn't show up on the
network
1. Restart the AMP2-16V.
2. Restart the unit that doesn't show up.
3. Restart the network.
Cannot open a web page for
either a source or a
destination
1. Go to the cloud page of a working device
and see if the source or destination is listed
there. This will help determine whether the
IP address was changed or simply entered
incorrectly.
2. Use software such as Wireshark* to
check network traffic.
3. Empty the cache of the browser.
Cannot route to a
destination
1. Go to the Destinations tab, delete all of
the destinations and then try to route
again.
2. Make sure that the source is turned on.
3. Go to the Dashboard page and check the
Sources and Destination blocks. Verify that
they are ready and working without timing
errors.
* Wireshark is a free and open sourced packet analyzer software program. It can
be used to analyze network traffic and locate IP addresses being used. It may be
downloaded from
www.wireshark.org .
Ravenna Firmware Upgrades
Follow instructions in AMP2-16V Wohler Update Manager Manual for AMP2-16V
software updates and for guidance on whether a Ravenna software update should
be applied. If a Ravenna software update is indicated, follow instructions in the
Coveloz Ravenna software update materials.