Operating manual
Page 27 of 32
B0102
GMI / GML / SAB / GOI
9. Return shipment to factory
The safety and health of our staff, the ordinance on hazardous materials (the german
GefStoffV), the regulations pertaining to the safety at the places of work, and the
regulations governing the disposal of waste oils necessitate the completion of the
„Document of compliance“ form for all products that are to be returned to us.
Without submission of the fully completed form, no return shipment can be accepted and
processed.
To ensure speedy handling, you are kindly requested to send a copy of the fully
completed declaration of compliance to us in advance. The original must be attached to
the freight documents.
For damage assessment and in order to be able to perform the repair quickly and
economically, we furthermore need a detailed description of the complaint and conditions
of use.
Cost estimates will be made on explicit request and with charge only.
In case of repair order placement or acquisition of a new product instead of repair, the
incurred costs will not be charged. Respectively charged costs will be settled.
If, due to the cost estimate, you do not want any repair, we will send the product back
unfranked and in dismantled condition, if necessary.
For product shipment, the following should be ensured:
The product must be discharged and clean.
All openings must be closed.
The product must be packed safely and marked completely.
The declaration of compliance must be attached.
