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Chapter 4. Support

If you have a technical question regarding the usage You can find us on the following
contact possibilities:

Email:

[email protected]

Phone:

+36 20 333-1111

4.1 Support

The product has a identification void which has important product related
information for the support line.

Warning!

Damaging or removing the void sticker means the loss of product

guarantee.

Online product support available here:

https://www.m2mserver.com/en/support/

4.2 Product Support

The documents and information related on the product are available here.

https://www.m2mserver.com/en/product/wm-e1s/

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Страница 1: ...Datasheet and User manual for WM E1S metering modem __________________________________________________ Rev 2 73 2022 03 08 ...

Страница 2: ... REV 2 73 Hardware Type Version WM E1S modem for the Elster Honeywell Alpha A1500 A1700 A1800 A1140 A1160 electricity meters Hardware Version V 4 70 Firmware Version Standard version V2 4 27 Input extender board version V2 4 25 8B TLS version V2 5 52 TLS WM E Term config software version V 1 3 58 Pages 38 Status Final Created 26 09 2019 Last Modified 08 03 2022 ...

Страница 3: ...cation The 4G version has 2G and 3G fallback feature therefore in case of outage inaccessibility of the 4G network it is communicating further on the 2G network It supports the multi operator SIM and the roaming feature and it is compatible with SIM Toolkit The modem has been designed to provide transparent data link from the meter to the server It can be used with push data transmission method th...

Страница 4: ...RS485 data connector The device can be installed under the sealed terminal cover of the measuring service provider without replacing the seal certifying the first verification or the non destructively sealed measuring housing For each model the modem housing can be ordered with a mounting tab compatible with each meter type for proper mounting It can also be installed and secured as an external mo...

Страница 5: ...or RS232 DSUB9 and RS485 ports 2 or 4 wire socket connector connector RS232 and RS485 ports RJ12 connector Power source and power outage The device can be powered from the meter s mains connection by general 100V 240V AC voltage The modem can be connected through the following modes a the meter is connected to the 57 7 100V AC power network the modem must be connected to line voltage 100V L1 L2 or...

Страница 6: ...ttings can be configured with our administration tool the WM E Term software but also API available so our partner can easily adapt their current administration environment The configuration is possible by one device or for a group of devices The WM E Term tool is password protected and user management is also possible The configuration tool requires Windows platform to run It is available in Engl...

Страница 7: ... can send status information signal strength QoS By the configured features the device is able to send SMS alarm notification Last Gasp notification depending on the used cellular network and mobile operators if the SMS notification is not disallowed on the network then it can be used The LastGASP SMS notification feature is available by some models for case of reporting the occurred possible powe...

Страница 8: ...or DSUB9 optional 2b RS485 connector 2 pin or 4 pin order option wire with sleeve 3 Antenna connector SMA M 50 Ohm 4 SIM card slot push insert 5 Plastic holder lower plastic case fixation to the upper plastic case 6 Plastic hooks for mounting the modem into the Honeywell Elster electricity meter under the terminal cover 7 Status LEDs 8 Fixation screw of top modem enclosure 10 U FL antenna connecto...

Страница 9: ...connector pigtail connector for the AC power of the meter 2a RS232 connector DSUB9 optional 3 Antenna connector SMA M 50 Ohm 4 SIM card slot push insert 5 Plastic holder lower plastic case fixation to the upper plastic case 6 Plastic hooks to fix the modem case into the meter coverage 7 Status LEDs 8 Fixation screw of top modem enclosure 10 U FL antenna connector 11 2 Input exansion 4 pins wire an...

Страница 10: ...tail connector for the AC power of the meter 2b RS485 connector 2 or 4 pin wire with sleeve order option 3 Antenna connector SMA M 50 Ohm 4 SIM card slot push insert 5 Plastic holder lower plastic case fixation to the upper plastic case 6 Plastic hooks to fix the modem case into the meter coverage 7 Status LEDs 8 Fixation screw of top modem enclosure 10 U FL antenna connector 11 2 Input exansion 4...

Страница 11: ...ternal antenna connector SMA M 50Ω 4 SIM card slot mini SIM insert push 5 Plastic holder lower plastic case fixation to the upper plastic case 6 Plastic hooks to fix the modem case into the meter coverage optional 7 Status LEDs 8 Fixation screw of top modem enclosure 9 DIN rail adapter order option to fixate mount to wall 6 7 5 6 9 8 3 ...

Страница 12: ...ter 2 RS485 connector RJ12 for data connection modem meter 3 External antenna connector SMA M 50Ω 4 SIM card slot mini SIM insert push 5 Plastic holder lower plastic case fixation to the upper plastic case 6 Plastic hooks to fix the modem case into the meter coverage optional 7 Status LEDs 8 Fixation screw of top modem enclosure 12 12 Supercapacitors order option ...

Страница 13: ...a connection modem meter and for the configuration of the modem 3 External antenna connector SMA M 50Ω 4 SIM card slot mini SIM insert push 5 Plastic holder lower plastic case fixation to the upper plastic case 6 Plastic hooks to fix the modem case into the meter coverage optional 7 Status LEDs 8 Fixation screw of top modem enclosure 9 DIN rail adapter order option to fixate mount to wall can be g...

Страница 14: ...em into the internal mounting points and on the meter terminal cover 18 attach it to the meter terminal cover according to the meter user guide Step 5 Mount an external magnetic base or stick antenna 12 corresponding to the communication to the antenna connector 3 Step 6 Connect the modem to your computer with the RS232 cable 2 2a and an RS232 USB converter for RJ12 using the RJ12 USB adapter Atte...

Страница 15: ...ep 12 Install the modem according to the meter type e g by placing the modem under the the meter s terminal cover For outdoor installation install the modem on a 35mm DIN rail K using a DIN rail adapter 9 by fixing glue the modem to the bottom or back of the enclosure near the meter Step 13 Connect the modem s AC power connector 1 wire socket connection or pigtail connector depending on the versio...

Страница 16: ...the RS485 2b signed cable 2 pin wire sleeve brown and white wires to the meter s RS485 input If the input has 4 pins you can also connect all four cables to the place which is marked with D The picture shows the sleeve wire connection but the modem can also be ordered with a pigtail connection Some meters are prepared to receive a terminal block in which case connect a 2 or 4 pin terminal block to...

Страница 17: ... modem s plastic power plug 1 to the meter s two wire connection marked E in the following figure If the AC power connector is not a power plug but a wire end ferrule connect the wires to the meter phase and ground E D F ...

Страница 18: ...se during this the meter can be under 100 240V AC supply voltage Since now the modem gets its power from the meter Attention NEVER remove the device cover when the modem is powered on Step 6 Attach the modem I under the terminal cover of the meter to the part designed for it to the tabs marked H or to another attachment point Step 7 Replace the terminal cover marked I on the meter slide it on and ...

Страница 19: ...J J I ...

Страница 20: ...If you want to connect RS232 labeled 2 or 2a connect it to the RS232 socket marked G on the meter Wiring to the Elster Honeywell Alpha A1800 meter B D E F G ...

Страница 21: ...S485 4 wire connection signed with C but you have to use the RS232 connection of the modem signed with G to connect it to the right data RS232 serial connection position signed with H of the meter system The modem is now under power connection and uses wired serial data RS232 connection G H C ...

Страница 22: ... wire connection signed with A and the RS232 serial data connector H G then the power supply connection signed with C The modem is now under power connection and uses RS232 RS485 connection Now you can put back the removed communication module s coverage upon to the modem device to the meter box by sliding the meter housing back to its place Fixate the meter case with the 2 screws H C G A ...

Страница 23: ...ere an internal antenna may be enough to use However in places where the signal strength is low or poor you should use an external antenna 50 Ohm SMA connector which can be mounted to the modem you can place it even inside of the top cover of the meter 2 11 Operation LEDs The LED numbering is the same as the LED labels on the modem panel from left to right in order LED1 blue left LED3 green center...

Страница 24: ...4G 4 flashing per second If no network is detected the led will be blank LED 2 E meter status During the transparent meter communication twice per second At finish of the transparent communication led is blank According the IEC meter status the LED will be active In case of configuring the Multi Utility mode led will be active or blank Over the factory defaults the operation and the sequence of th...

Страница 25: ...ng When the modem meter starts communicating the LED flashes 1x per second If the meter responds to the modem during communication it turns on the LED If the modem meter cannot communicate with each other for a while the LED will turned off AMM IEC client state By default or when the modem EI client communication is closed the LED is off modem EI client flashes briefly once per second when connect...

Страница 26: ...ED will continue to flash according to the listed states 2 12 Input status in case of presence of the 2 input add on If a 2 input expansion panel is present on the modem the device can also be used to monitor the status of two inputs as follows NO Open status to detect relay switching tariff mode change status NC Closed status to detect relay switching tariff mode change status Tamper detection sa...

Страница 27: ...of power outage the modem s supercapacitor allows to operating further the modem for a short time a couple of minutes In case of detecting the loss of mains input power source the modem generates a POWER LOST event and the message will be immediately transmitted as an SMS text to the configured phone number In case of recovering the mains power source the modem generates the POWER RETURN message a...

Страница 28: ...e In this situation the modem is connected to the mobile data network only during the time of the data transmission The devices needs to be connected to GSM network and ready to connect to GPRS but without active IP connection Data Push starting at predefined times The Data Push method triggers FTP file upload plain text or encrypted The unique filename and the file is generated automatically The ...

Страница 29: ... time period defined in the config file Example config file will be provided with a 30 minute setting 2 16 LED operation during the CSD call The CSD call consists of two parts a We want to read configure a meter in transparent mode b We want to perform a modem configuration firmware update To read configure a meter in transparent mode The LED configured for GSM GPRS status will be lit continuously...

Страница 30: ...parameter group For more information see Chapter 3 1 of the WM E Term User Manual 2 18 Data control direction DCD feature In case of using the WM E1S modem with Itrón SL7000 or other meters or the WM E1SL meter through RS232 connection there you can use the DCD feature due to the RS232 data connection there you can declare the direction of the data control according the following parameter setting...

Страница 31: ...s Number of ping retries Ping wait time for reply and Wait time for next 2 If there is no ping response it reconnects to the network after the time interval specified in the Seconds gprs connection closed and restored after this time parameter Attention In case of frequent ping using the data traffic will be higher but the chances are higher that the device will remain on the cellular network b Pa...

Страница 32: ...uent network reconnections Therefore under no circumstances should you set this value lower than what your mobile service provider recommends e g there are mobile network providers that limit the number of times a modem can log on to the network in a given time ...

Страница 33: ...o the meter therefore it cannot readout the parameter values through the RJ12 interface The modem can be connected with the RS232 cable 2a or in case of version C by the RJ12 cable 2 and by using the RJ12 USB converter by directly to your computer Important During the configuration the power supply of the modem must be assured by its AC plug from an externa power source from 100 230V AC or by the ...

Страница 34: ... Download WM E Term to your computer from the following location using a browser https www m2mserver com m2m downloads WM ETerm_V1_3_58 zip Then unzip the zip file to a directory and execute the WM ETerm exe file The configuration software supports user account management and password change You can log in to the program with a password Follow the WM E Term configuration software s User s Guide Th...

Страница 35: ... send the configured configuration to the modem using the program according to the configuration software s User Manual document WM E Term User Manual https www m2mserver com m2m downloads WM E TERM_User_Manual_V1_92 pdf 3 3 Sending an SMS about the meter Depending on the meter configuration by using the modem the meter can send SMS message corresponding to standard AT commands to the phone number...

Страница 36: ... product has a identification void which has important product related information for the support line Warning Damaging or removing the void sticker means the loss of product guarantee Online product support available here https www m2mserver com en support 4 2 Product Support The documents and information related on the product are available here https www m2mserver com en product wm e1s ...

Страница 37: ...ures in this document are illustrations those can be different from the real appearance The WM Systems LLC doesn t take any responsibility for text inaccuracy in this document The presented information can be changed without any notice The printed information in this document are informative only For further details contact us Warning Any fault or upcoming error during the software upload refresh ...

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