WittRock Integris 2001, Руководство по обслуживанию, Страница: 85 / 302

Warranty
Chapter 5: Parts List
Warranty
WittRock
, INC.
LIMITED WARRANTY
WittRock
, Inc. (
WittRock
) has a long tradition of providing superior products and service to our customer. Our goal is “Total
Customer Satisfaction”. In that spirit,
WittRock
is proud to offer the following warranty.
GENERAL WARRANTY (APPLICABLE UNLESS A SPECIFIC WARRANTY IS LISTED)
WittRock
warrants to the original purchaser that its products and replacement parts shall be free from defects in material and
workmanship for a period of one (1) year from date of delivery. Hill-Rom’s obligation under this warranty is expressly
limited to supplying replacement parts and/or service for, or replacing, at its option, any product which is, in the sole
discretion of
WittRock
, found to be defective. In addition to the foregoing one year warranty,
WittRock
warrants to the
original purchaser that the frame and welds on its products will be free from structural defects for the life of the product.
Any product upgrade or modification initiated by
WittRock
does not affect the original product warranty.
SPECIFIC WARRANTIES
MATTRESS WARRANTIES
WittRock
warrants to the original purchaser that its mattress product shall be free from defects in material and
workmanship for a period of two (2) years from date of delivery. However, electro mechanical mattress components
(compressors, valves, printed circuit boards, hoses, and couplers) are covered by the general one (1) year warranty.
EXPENDABLES WARRANTIES
A sixty (60) day limited warranty from date of delivery applies to expendable parts such as cushions, coverlets, software
diskettes, locator badge batteries, dome light incandescent bulbs, overhead fluorescent tubes, heating elements, temperature
probes, filter sheets, and microspheres. This warranty is limited to replacement of the parts covered.
TO OBTAIN PARTS AND SERVICE
In the United States, call
WittRock
Technical Support Department at
(812) 222- 0373
, Monday through Friday. In Canada,
call
WittRock
Technical Support Department at
(812) 222- 0373
, Monday through Friday. Outside the United States and
Canada, call your authorized
WittRock
Distributor. In order to expedite service, we request you furnish the following
information: customer identification number, product model number, serial number, and description of problem. A
qualified specialist will provide, via telephone (United States and Canada), or FAX (Outside the United States and Canada),
troubleshooting assistance for facility personnel and provide necessary parts to make repairs. If troubleshooting determines
the need for on-site technical service, a qualified service representative will be dispatched. Replacement of non-technical
items will be the responsibility of the customer. If requested by
WittRock
, products or parts for which a warranty claim is
made shall be returned prepaid to Hill-Rom’s factory.
OUT OF WARRANTY EXCHANGE POLICY
After the expiration of the original warranty, upon request,
WittRock
will ship as a replacement, components such as
selected: motors and printed circuit boards, for like units returned to
WittRock
by the original purchaser at a substantial
savings. Please call
WittRock
Technical Support Department for current pricing.
PARTS AVAILABILITY POLICY
WittRock
will offer parts for new and remanufactured products for ten (10) years from date of sale; for communications
products for five (5) years from date of sale.
Note: Some original component parts and assemblies may not be available; functional equivalents may be substituted.
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS WARRANTIES
AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS OF PURPOSE. HILL-ROM’S OBLIGATION UNDER THESE
WARRANTIES SHALL NOT INCLUDE ANY LIABILITY FOR LOSS OF PROFITS, DIRECT, INDIRECT OR
CONSEQUENTIAL DAMAGES OR DELAYS. Some states, provinces, or countries do not allow the exclusion or
limitation of incidental or consequential damages, so the above exclusion or limitation may not apply. Any improper or
negligent use, any alterations or repairs not in accordance with Hill-Rom’s manuals or performed by others in such manner as
in Hill-Rom’s sole judgment affects the product materially and adversely, shall void these warranties. These warranties do
not cover failures due to misuse, abuse, neglect, or lack of routine maintenance. No employee or representative of
WittRock
is authorized to change these warranties in any way or grant any other warranty unless in writing and signed by a
WittRock
officer. These warranties provide specific legal rights; but, there may be other available rights, which vary from state to
state, province to province, or country to country.
Revised October 20, 1998
WittRock
Company, Inc.,
8829 State Rd 46 ,Greensburg IN 47240
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Integris® 2001 Headwall System Service Manual (man148ra) Page 5 - 5