Appendix
troubleshooting
PROBLEM
SOLUTION
No video is displayed when accessing the
plug-in free webviewer on Safari via HTTPS.
•
On the authentication popup window prompted when initially accessing https, click "View Authentication
Certificate" and select the "Always trust when connecting to the designated webviewer IP" check box.
•
If the webviewer continues failing to display a video after you select "Next" on the message window
below, press the command key + Q to exit the Safari browser, access again and follow the procedures
stated above.
I can’t access the camera from a web
browser.
•
Check to make sure that the camera’s Network settings are appropriate.
•
Check to make sure that all network cables have been connected properly.
•
If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses without any
problem.
•
If the camera is connected to a Broadband Router, verify that port forwarding is properly configured.
Viewer got disconnected during monitoring.
•
Connected Viewers become disconnected upon any change to camera or network configurations.
•
Check all network connections.
The camera connected to the network is not
detected in the Device Search program.
•
Turn off the firewall settings on your PC and then search the camera again.
Images overlap.
•
Check whether two or more cameras are set to a single multicast address instead of different
addresses. If a single address is used for multiple cameras, the images may overlap.
No image appears.
•
If the transmission method is set to multicast, check whether there is a router that supports multicast in
the LAN the camera is connected to.
<Motion> of <Display> is set to "Enable",
but no notification e-mail reaches me even
when an motion event had occurred.
•
Verify the settings in the following sequence:
A. Check <Date and Time> settings.
B. The <Motion> should be set to "Enable".
C. Check if the <Send Email> option of <Alarm> menu is checked to use.
Appendix
28_
Appendix
