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User Manual

Chapter 7

Technical Support

- 84 -

CHAPTER 7: TECHNICAL SUPPORT

This chapter includes technical support documents and software developing kit

(SDK). If any problem occurs fill in

problem report form

enclosed and immediately

7.1 Software Developer Support

Winmate provides the following SDK and Utilities for the IP69K Stainless P-CAP

Panel PC.

Item File Type

Description

SDK

Watchdog SDK

Utility

Watchdog Utility

To find the Drivers and SDK, please refer to the Driver CD that comes in the

package or contact us. Also, you can download drivers from Winmate Download

Center.

Winmate Download Center

Go to

www.winmate.com.tw

Support

Download Center

Full IP65/IP69K

Stainless PPC > Broadwell

Or follow the link:

http://www.winmate.com.tw/DownCenter/DownLoadCenter.asp?DownType=4302

Содержание R15IH3S-SPC369

Страница 1: ...read this instructions before operating the device and retain them for future reference Flat Stainless P Cap Panel PC Intel Core i5 5250U Broadwell 1 6GHz turbo to 2 7GHz Full IP69K User Manual Versi...

Страница 2: ...PTER 2 GETTING STARTED 20 2 1 Powering On 20 2 1 1 AC Adapter Components 20 2 1 2 Power Considerations 21 2 1 3 Power Consumption 21 2 1 4 Connecting the Power 22 2 2 Connector Pin Assignments 23 2 2...

Страница 3: ...Driver 64 5 2 Installing Graphics Driver 67 5 3 Installing Audio Driver 70 5 4 Installing Ethernet Driver 72 5 5 Intel Management Engine Software 75 CHAPTER 6 MOUNTING 79 6 1 Cable Mounting Considerat...

Страница 4: ...d Applications that are described in this manual are for illustration purposes only We make no representation or guarantee that such application will be suitable for the specified use without further...

Страница 5: ...for technical support if you need additional assistance You may need the following information ready before you call Product serial number Software OS version application software etc Description of...

Страница 6: ...to hardware and explains how to avoid the potential problem Une alerte d attention indique un dommage possible l quipement et explique comment viter le probl me potentiel WARNING AVERTISSEMENT An Elec...

Страница 7: ...el exp riment devrait ouvrir ces chassis CAUTION ATTENTION Always ground yourself to remove any static charge before touching the CPU card Modern electronic devices are very sensitive to static electr...

Страница 8: ...is correct Position the power cord so that people cannot step on it Do not place anything over the power cord If the equipment is not used for a long time disconnect it from the power source to avoid...

Страница 9: ...re afin que l quipement ne se d charge pas sur vous Cover workstations with approved anti static material Use a wrist strap connected to a work surface and properly grounded tools and equipment Use an...

Страница 10: ...can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a resi...

Страница 11: ...tion set for the IP69K Flat Stainless P Cap Panel PC provides information for specific user needs and includes IP69K Stainless P Cap Panel PC User Manual contains detailed description on how to use th...

Страница 12: ...2 Introduction This chapter gives you product overview describes features and hardware specification You will find all accessories that come with the device in the packing list Mechanical dimensions a...

Страница 13: ...mical manufacturing and other industrial applications 1 1 Product Features The IP69K Stainless P Cap Panel PC features Intel Core i5 5250U Broadwell 1 6 GHz Turbo to 2 7 GHz SUS304 stainless steel for...

Страница 14: ...If any of these items are missing or damaged contact us immediately Factory shipment list Panel PC Quick Start Guide Hardcopy Driver CD User Manual Varies by product specifications 915211101032 IH32 9...

Страница 15: ...troduction 15 1 3 Connector Placement IP69K Flat Stainless P Cap Panel PC has M25 type connectors with protection cap and air venting valve For cable specifications refer to the Ch 2 Cable Specificati...

Страница 16: ...cated on the rear side of the Panel PC Physical Buttons Icon Button Description Reset Press to reset the system Power On Off Press to power on or power off the device LED Indicators LED Type Status De...

Страница 17: ...sions This section contains mechanical drawing of the panel PC Notice that this is a simplified drawing and some components are not marked in detail 1 5 1 Dimensions 15 Unit mm Dimensions 378 x 301 x...

Страница 18: ...User Manual Chapter 1 Introduction 18 1 5 3 Dimensions 21 5 Unit mm Dimensions 541 x 337 x 53...

Страница 19: ...User Manual Chapter 2 Getting Started 19 Getting Started This chapter tells you important information on power supply adapter and precautions tips Pay attention to power considerations...

Страница 20: ...y Precautions Do not use the adapter in a high moisture environment Never touch the adapter with wet hands or foot Allow adequate ventilation around adapter while using Do not cover the adapter with p...

Страница 21: ...p 56W typ 66W typ With maximum backlight and high CPU load ALTERNATING CURRENT MISE LE TERRE This product must be grounded Use only a grounded AC outlet Install the additional PE ground wire if the lo...

Страница 22: ...ng Steps 1 Connect the AC adapter to the DC in jack connector located on the back side of the Panel PC 2 Connect the power cord to AC adapter 3 Plug the power cord to the AC outlet and the device will...

Страница 23: ...waterproof connectors Use only the cables that are included in the package The pin assignments of the cables are as follows 2 2 1 Power Cable The IP69K Stainless P Cap Panel PC has M25 type connector...

Страница 24: ...User Manual Chapter 2 Getting Started 24 2 2 2 Serial Cable The IP69K Stainless P Cap Panel PC has M25 type serial port connector Use serial cable to connect serial interfaces...

Страница 25: ...User Manual Chapter 2 Getting Started 25 2 2 3 Ethernet Cable The IP69K Stainless P Cap Panel PC has M25 type Ethernet connector Use Ethernet cable to connect the Panel PC to the Internet...

Страница 26: ...ual Chapter 2 Getting Started 26 2 2 4 USB 2 0 Cable The IP69K Stainless P Cap Panel PC has one M25 type USB2 0 connector Use USB2 0 cable to connect external devices such as mouse or keyboard to the...

Страница 27: ...ain water temperatures up to 80 C and a water jet operating at 99 97 bar Before cleaning Make sure the device is turned off Disconnect the power cable from any AC outlet When cleaning Use water up to...

Страница 28: ...e Device 28 Operating the Device This chapter provides detailed information on how to operate the device If you have been using touch screen Panel PCs before the interface may look familiar Sections i...

Страница 29: ...el PC 3 1 Operating System The Panel PCs support several versions of Windows OS Windows 10 IoT Enterprise Windows Embedded 8 1 Industry Pro Windows 7 Pro for Embedded Systems and Windows Embedded Stan...

Страница 30: ...th one finger Mouse drag Selection Drag one finger left right Zoom Zoom default to CTRL key scroll wheel Move two fingers apart toward each other Rotate No system default unless handled by Application...

Страница 31: ...ormation on Watchdog in Watchdog Guide that you can download from Winmate Download Center or File Share Refer to the Ch 7 Technical Support for more details To enable watchdog in Watchdog AP follow th...

Страница 32: ...occurs the system will restart automatically when the countdown time reaches 0 Every 9 min watchdog timer will be reset to 10 min Settings Description Watchdog Countdown Time The system automaticity r...

Страница 33: ...IOS Setup 33 AMI UEFI BIOS Setup BIOS Setup Utility is a program for configuration basic Input Output system settings of the computer for optimum use This chapter provides information on how to use BI...

Страница 34: ...F and ON and enter the BIOS again IMPORTANT Updated BIOS version may be published after the manual released Check the latest version of BIOS on the website Run BIOS setup utility for 1 Error message o...

Страница 35: ...s F3 Optimized Defaults F4 Save Exit Esc Exit Change Opt Enter Select or execute command Cursor Moves to the previous item Cursor Goes to the next item Cursor Moves to the previous item Cursor Goes to...

Страница 36: ...formation about your system including BIOS version processor RC version system language time and date When you enter BIOS setup the first menu that appears on the screen is the main menu It contains t...

Страница 37: ...ny of the items on the left frame of the screen to go to the sub menu for the item such as CPU Configuration You can use the Arrow keys enter all advanced BIOS setup options The advanced BIOS setup me...

Страница 38: ...submenu CPU Configuration Configures CPU settings Enter Opens submenu SATA Configuration Configures SATA parameters Enter Opens submenu USB Configuration Configures USB parameters Enter Opens submenu...

Страница 39: ...PI Settings BIOS Setting Description Setting Option Effect Enable ACPI Auto Configuration BIOS ACPI Auto Configuration Enable Disable Enables or Disables this function Enable Hibernation Control hiber...

Страница 40: ...Setting Description Setting Option Effect Wake System from S5 Enables or disables system wake on alarm event Disabled Disables wake up function Fixed Time System will wake on the hr min sec specified...

Страница 41: ...d Computing BIOS Setting Description Setting Option Effect Security Device Support Enable or disable BIOS support for security device Enabled Disabled Set required configuration TPM State Enable or di...

Страница 42: ...ey arrows to navigate through the menu BIOS Setting Description Setting Option Effect Hyper threading Enabled for Windows XP and Linux OS optimized for Hyper Threading Technology and Disabled for othe...

Страница 43: ...Enabled Disabled Set desirable configuration SATA Mode Selection Allows users to select mode of SATA controller s Enabled Disabled Set desirable configuration SATA Controller Speed Allows users to sel...

Страница 44: ...nable all the USB devices XHCI Hand off This is a workaround for OSs without XHCI hand off support Disabled Disables this function Enabled Enables this function EHCI Hand off This is a workaround for...

Страница 45: ...Sec Depends on the time out value Device power up delay Maximum time the device will take before it properly reports itself to the host controller Auto Uses default value for a root port it is 100 ms...

Страница 46: ...User Manual Chapter 4 AMI UEFI BIOS Setup 46 4 2 2 7 F81866 H W Monitor 4 2 2 8 F81866 Super IO Configuration...

Страница 47: ...l port and select optimal settings for the Super IO Device Enable Disable Default Enable Enable or Disable Serial Port COM Super IO Watch Dog Timer Setting The watchdog timer circuit has to be trigger...

Страница 48: ...Setting BIOS Setting Description Setting Option Effect Serial Port Enable or Disable Serial Port COM Enabled Disabled Set required parameters Change setting Details of USB items Auto Set required par...

Страница 49: ...User Manual Chapter 4 AMI UEFI BIOS Setup 49 4 2 2 10 Chipset Menu 4 2 2 11 PCH IO Configuration...

Страница 50: ...PCH LAN controller Enables or disables the LAN1 2 controller Enabled Disabled Set desirable parameters Wake On LAN Enables or disables LAN1 2 wake up from sleep state Enabled Disabled Set desirable pa...

Страница 51: ...ting Description Setting Option Effect DMI Link ASPM Control Allows users to enable or disable the DMI Link ASPM Control Enabled Disabled Set desirable parameters DMI Link Extended Synch Control Allow...

Страница 52: ...USB Precondition Allows user to enable or disable USB precondition Enabled Disabled Set desirable parameters XHCI Mode Allows user to enable or disable XHCI mode Smart Auto Set desirable parameters US...

Страница 53: ...User Manual Chapter 4 AMI UEFI BIOS Setup 53 4 2 2 14 System Agent SA Configuration Allows users to enable or disable VT d 4 2 2 15 Graphics Configuration...

Страница 54: ...Allows users to enable or disable IGD Aperture Size This item allows users to select aperture size DVMT Pre Allocated Allows users to select DVMT pre allocated memory size DVMT Total Gfx Mem Allows us...

Страница 55: ...nu sets the sequence of the devices to be searched for the operating system The bootable devices will be automatically detected during POST and shown here allowing you to set the sequence that the BIO...

Страница 56: ...keypad of the keyboard after the POST Default On On Off Remains On or OFF Quite Boot Determines if POST message or OEM logo is displayed Disabled Disables this function Enabled Enables this function...

Страница 57: ...system and set up some system features according to your preferences BIOS Setting Description Setting Option Effect Administrator Password Displays whether or not an administrator password has been se...

Страница 58: ...ave changes Discard Changes and Exi This exits the BIOS Setup without saving the changes made in BIOS Setup to the CMOS Enter YES Saves the changes Enter NO Return to the BIOS Setup Main Menu Save Cha...

Страница 59: ...p Main Menu Restore Default Restore load default values for all the setup options Enter YES Saves the changes Enter NO Return to the BIOS Setup Main Menu Save as User Defaults Save the changes done so...

Страница 60: ...o backup all user data The data will be lost after the recovery process To enable quick one key recovery procedure Plug in the AC adapter to Bay Trail series computer Make sure the computer stays plug...

Страница 61: ...FI BIOS Setup 61 Wait the recovery process to complete During the recovery process a command prompt will show up to indicate the percent of recovery process complete The system will restart automatica...

Страница 62: ...User Manual Chapter 5 Driver Installation 62 Driver Installation This chapter describes how to install all necessary drivers...

Страница 63: ......

Страница 64: ...Chipset Driver The Intel Chipset Drivers should be installed first before the software drivers enable Plug Play INF support for Intel chipset components Follow the instructions below to complete the...

Страница 65: ...User Manual Chapter 5 Driver Installation 65 Step 2 Click Next to start the installation Step 3 Click Next to continue the installation...

Страница 66: ...User Manual Chapter 5 Driver Installation 66 Step 4 Click Yes I want to restart this computer now to finish installation...

Страница 67: ...er to enable the function Intel Graphic supports versatile display options and 32 bit 3D graphics engine Triple independent display enhanced display modes for widescreen flat panels for extend twin an...

Страница 68: ...User Manual Chapter 5 Driver Installation 68 Step 2 Click Next to install the driver Step 3 Click Yes to agree with the license terms...

Страница 69: ...User Manual Chapter 5 Driver Installation 69 Step 4 Click Next to install the driver Step 5 Click Yes I want to restart this computer now to finish installation...

Страница 70: ...ADCs that can support a stereo microphone and feature Acoustic Echo Cancellation AEC Beam Forming BF and Noise Suppression NS technology Please confirm which operating system is running on the IH32 M...

Страница 71: ...User Manual Chapter 5 Driver Installation 71 Step 3 Click Yes I want to restart my computer now to finish the installation...

Страница 72: ...rd before installing the Ethernet drivers Follow the steps below to complete the installation of the Intel I210IT Gigabit LAN Controller I218LM Gigabit LAN drivers You will quickly complete the instal...

Страница 73: ...User Manual Chapter 5 Driver Installation 73 Step3 Click Next to agree with the license terms Step 4 Click Next to install the driver...

Страница 74: ...User Manual Chapter 5 Driver Installation 74 Step 5 Click Finish to complete the driver installation...

Страница 75: ...This installation program installs the Intel ME software components required for the platform on which you are installing and installs only those components that matches your platform s capabilities S...

Страница 76: ...User Manual Chapter 5 Driver Installation 76 Step 2 Click Next to continue the installation Step 3 Click Yes to agree with the License terms...

Страница 77: ...User Manual Chapter 5 Driver Installation 77 Step 4 Choose I accept the terms of the license agreement and click Next to continue Step 5 Click Finish to complete the software installation...

Страница 78: ...User Manual Chapter 6 Mounting 78 Mounting This chapter provides step by step mounting guide for all available mounting options...

Страница 79: ...ction 2 1 for the cable installation instruction WARNING AVERTISSEMENT Observe all local installation requirements for connection cable type and protection level Suivre tous les r glements locaux d in...

Страница 80: ...wires If power wiring and device wiring paths must be crossed make sure the wires are perpendicular at the intersection point Keep the wires separated according to the interface Wires that share simi...

Страница 81: ...1 VESA Mount Flat Stainless P CAP Panel PC has VESA mount holes on the rear side Follow instructions below to mount the unit with VESA Mount bracket not supplied by Winmate Size VESA Plate Dimensions...

Страница 82: ...ows installing the Panel PC with the bracket not supplied by Winmate Mounting instruction 1 Place the Panel PC on the bracket stand aiming screw holes for each other 2 Secure screws to fix the device...

Страница 83: ...83 Technical Support This chapter includes directory to Winmate technical support...

Страница 84: ...lowing SDK and Utilities for the IP69K Stainless P CAP Panel PC Item File Type Description 1 SDK Watchdog SDK 2 Utility Watchdog Utility To find the Drivers and SDK please refer to the Driver CD that...

Страница 85: ..._________________ _________________________________________________________________ _________________________________________________________________ __________________________________________________...

Страница 86: ...User Manual Appendix A Product Specifications 86 Product Specifications This section includes product specifications Appendix...

Страница 87: ...0 H 70 70 V 85 85 H 80 80 V 89 89 H 89 89 V Max Colors 16 2M 16 7M 16 7M Touch P Cap Default Glass Optional System Processor Intel Core i5 5250U Broadwell 1 6GHz turbo to 2 7GHz BIOS AMI UEFI BIOS Sys...

Страница 88: ...fication Cooling System Fanless Mounting Yoke Mount VESA Mount Environmental Consideration Operating Temperature 0 C to 45 C Operating Humidity 30 to 90 non condensing IP Rating Full IP69K Power Speci...

Страница 89: ...ort Drivers Item Driver Windows 7 Windows 8 Windows 10 1 Chipset Driver 2 Graphics Driver 3 Audio Driver 4 Ethernet Driver 5 Intel Management Engine Software 7 Watchdog Driver Software Support SDK Ite...

Страница 90: ...User Manual Appendix B Order Information 90 Order Information This section includes product specifications Appendix...

Страница 91: ...ON The IP69K Flat Stainless P CAP Panel PC available for ordering in the following configurations SBC Panel PC RAM SODIMM DDR3L 2GB 4GB 8GB 16GB OS Windows 10 IoT Enterprise Windows Embedded 8 1 Indus...

Страница 92: ...Winmate Inc 9F No 111 6 Shing De Rd San Chung District New Taipei City 24158 Taiwan R O C Tel 886 2 8511 0288 Fax 886 2 8511 0211 Email sales winmate com tw Official website www winmate com...

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