15
Troubleshooting
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
In the U.S.A., www.whirlpool.com In Canada, www.whirlpool.ca
Dishwasher is not operating properly
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Dishwasher does not run or stops during a cycle
It is normal for certain cycles to repeatedly pause for several
seconds during the main wash.
Is the door closed tightly and latched?
Is the right cycle selected?
Is there power to the dishwasher? Has a household fuse blown,
or has a circuit breaker tripped? Replace the fuse or reset the
circuit breaker. If the problem continues, call an electrician.
Has the motor stopped due to an overload? The motor
automatically resets itself within a few minutes. If it does not
restart, call for service.
Is the water shutoff valve (if installed) turned on?
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The Clean light is flashing
Check the following:
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Dishwasher will not fill
Is the overfill protection float able to move up
and down freely? Press down to release.
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Dishwasher seems to run too long
Try the 1 Hour Wash cycle.
Is the water supplied to the dishwasher hot enough? The
dishwasher runs longer while heating water.
Is the dishwasher cycle time within the cycle times? See cycle
sections wash times. A delay automatically occurs in some
wash and rinse cycles until the water reaches the proper
temperature.
This dishwasher is equipped with an optical sensor wash that
detects water temperature, soil and detergent amount. Wash
cycles are adjusted based on the load sensing.
IMPORTANT: The very first wash cycle after installation in your
home will be adjusted to include an additional 2 rinses. This
cycle must not be interrupted for proper sensor adjustment. If
this adjustment cycle is canceled or stopped before the Clean
light comes on at the end of the cycle, the next wash cycle will
repeat this sensor adjustment.
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Water remains in the dishwasher
Is the cycle complete?
Was the disposer knockout plug removed during installation?
(See “Install the drain hose” section in the Installation
Instructions.)
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Detergent remains in the covered section of the dispenser
Is the cycle complete?
Check for items such as cookie sheets, cutting boards, or large
containers that may be blocking the detergent dispenser from
opening properly.
Be sure the cycle has finished (green light is on). If it has not
finished, you will need to resume the cycle by pressing START/
RESUME and closing the door within 3 seconds.
Is the detergent lump-free? Replace detergent if necessary.
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White residue on the front of the access panel
Was too much detergent used?
Is the brand of detergent making excess foam? Try a different
brand to reduce foaming and eliminate buildup.
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Odor in the dishwasher
Are dishes washed only every 2 or 3 days?
Check and clean your filters regularly. See the table in
“Filtration System” section for “Recommended Time Interval to
Clean Your Filter.”
Does the dishwasher have a new plastic smell? Run a vinegar
rinse as described in “Dishwasher Care.”
To avoid odor, use affresh™ dishwasher and disposal cleaner
tablet once a month or as needed for a fresher dishwasher as
described in “Dishwasher Care.”
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Condensation on the kitchen counter (built-in models)
Is the dishwasher aligned with the countertop? Moisture from
the vent in the dishwasher console can form on the counter.
Refer to the Installation Instructions for more information.
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Bottom rack does not fully slide into the dishwasher
Check to see if items loaded for P
OWER
S
COUR
™ wash option
have shifted. Reload to keep items from interfering with spray
jets or spray arm.
Dishes do not dry completely
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Dishes do not dry completely
Did you use a rinse aid? Your dishwasher is designed to use
rinse aid for good drying performance. Without rinse aid your
dishes and dishwasher interior will have excessive moisture.
The heat dry option will not perform as well without rinse aid.
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Dishes are not dry
Did you load your dishwasher to allow proper water drainage?
Do not overload. Use a liquid rinse aid to speed drying.
Are the plastics wet? Plastics often need towel drying.
Is the rinse aid dispenser empty?
Did you use an air-dry or energy-saving dry option? Use a
heated drying option for dryer dishes.
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Excess moisture on racks and dishwasher interior
Check the rinse aid indicator to see that there is rinse aid in the
dispenser.
Spots and stains on dishes
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Spotting and filming on dishes
Is your water hard, or is there a high mineral content in your
water? Conditioning the final rinse water with a liquid rinse aid
helps eliminate spotting and filming. Keep the rinse aid
dispenser filled. Always use a high-temp option. If your water
hardness is 13 grains or above, it is strongly recommended that
you install a home water softener. If you do not wish to drink
softened water, have the softener installed onto your hot water
supply.
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Is the overfill protection float able to move up and down
freely? Press down to release.
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Be sure the water supply is turned on to the dishwasher.
(This is very important following the new installation of
your dishwasher.)
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Check for suds in the dishwasher. If foam or suds are
detected by the dishwasher sensing system, the
dishwasher may not operate properly or may not fill with
water.
Suds can come from:
1. Using the incorrect type of detergent, such as
laundry detergent, hand soap, or dish detergent for
hand washing dishes.
2. Forgetting to replace the rinse aid dispenser cap
after filling (or refilling) the rinse aid.
3. Using an excessive amount of dishwasher detergent.
